"Overall a pleasant stay for a romantic gateway, quiet and peaceful."
Chelvakumar - March 13, 2020
Pros: green, clean spacious room, 5 star, good view, surrounded by lush rainforest, walking distance to colmar tropical.
Chelvakumar | March 13, 2020
We was served with special recipe welcome drink and warm check-in service done by their staffs.
Tang | February 3, 2020
I did yoga and fitness classes and the teachers where very competent and constructive.
Judy | February 20, 2020
The moment we stepped in to the resort there was already an exceptional service.
ROBE | February 17, 2020
I went to chateau 4 years back, the breakfast was really good and superb.
Cecilia | February 17, 2020
I loved my stay at the Chateau which I used for a one week retreat.
Judy | February 20, 2020
Free Wi-Fi in all rooms!
|Value for money||8.5|
|Distance to city center||45. Km|
Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
The Chateau Spa & Organic Wellness Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the Let us know what you need section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at The Chateau Spa & Organic Wellness Resort also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, The Chateau Spa & Organic Wellness Resort has a car park right on site for maximum convenience. Car parking is free for guests. You can drive in and park yourself, or use the hotel's valet service. If you're looking for an easy way to get around Bentong with private transportation, the hotel can arrange car rental for you.
The Chateau Spa & Organic Wellness Resort does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
"Excellent location thar take around 1 hour drive from KL."
December 30, 2019
"Awesome customer service received at this resort."
February 24, 2020
"(mainly) massage treatments went very well."
February 20, 2020
This property is ideally situated 2,700 feet above sea level. Guests can explore The Aborigine Settlement and Deer Land Park in the vicinity. The Chateau Spa & Organic Wellness Resort and its organic and luxury features is located ideally within close proximity to Genting Highlands, Kuala Gendah Elephant Sanctuary, Bentong Hot Spring, and Chamang Waterfall. The elegantly furnished guestrooms are comfortable and invite the crisp air from the surrounding hills. Modern conveniences include cable TV, an in-room safe, and a kitchenette. Guests can dine at the on-site restaurant which serves a variety of delicious cuisines. Guests can enjoy the La Sante Organic Spa or visit the wellness center. The hotel echoes the best in hotel hospitality in paradise. The Chateau Spa & Organic Wellness Resort offers modern facilities and warm hospitality for travelers.
"The staff from front counters and restaurants are excellent."
December 30, 2019
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Children 0-3 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 4 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Show reviews that mention
Beautiful place but could improve on certain services”
We just happened to arrive at a time where they had a last minute wedding event. The wedding reception is right in the middle of where all the rooms are, so made it noisy throughout the night and the clean up crew was there passed 3am. And transportation back into the city was quite a challenge, so we only had the hotel to arrange the transportation back and it cost 250 RM to get to KL Sentral. When I checked with Grab, it was only 73 RM, but no cars available up there. Should try to arrange your own transportation before hand.
Enjoyable weekend getaway ”
Pros - really 5* service the minute we arrived, followed by the welcome drink and escorted us to the room. The deluxe suite we stay was huge, clean and cozy with the nature green and mountain view. The free shuttle service to Colmar French village was a plus point even though just few minutes walking distance. Breakfast was good. The staff are very good manner and helpful. Thank you. Cons - the hotel rate bit pricey and the foods too, either at The Chateau nor Colmar Tropical.
Awesome Stay and Good Breakfast ”
The room is great (1 bedroom suite) with all the amenities, spacious and elegantly designed. The staffs are also attentive and very polite, but the management should looks into exteriors aspect of the building- seems very POOR MAINTENANCE on my humble opinion, tq
Nice environment, perfect facility , and good attitude professional staff
No longer a couple getaway”
This place I had fond memories of 2 years ago on my last visit. Was quiet, calm and had great relaxing atmosphere. Food was organic and mostly healthy choices and was labelled very nicely if they were not organic. This time around all has changed with the new management, loud- with kids running around everywhere, and no more organic food not sure it they just didn't label them anymore. It certainly has lost its charmed from the last we remembered. No longer a couples resort for sure
Consistent, good service throughout”
Our second visit this year, but I guess the hotel management system couldn't capture such details, and the whole team at the front desk and the restaurant were new. The first room we got had a faulty air-conditioner that woke us from our lazy afternoon nap with the sudden diesel truck-like rumbles out of a sudden. Engineering didn't manage to fix it in time so they moved us to a hastily prepared room next door, which had a much nicer view so no complaints there. Services were top notch just like our last visit. Staffs were ready to satisfy any requests with a smile, even though the hotel was running full this time around (it was almost empty during our last visit on weekdays). A few things that we wished the hotel had paid a closer attention to, like the past prime ironing board which didn't really serve the purpose and the thick layer of dust on the windows railing in the room, but we were very happy with our stay in general. We will return soon.
Dear KL Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you back at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to highlight your concerns and suggestions and we are glad to hear that we made your stay memorable. Rest assured that we will strive to perfect your stay with us the next time. Once again, thank you for choosing and entrusting The Chateau Spa & Organic Wellness Resort as your preferred destination and we hope to welcome you back in the near future! Best Regards, Eric Henrik Guest Service Manger
Perfect family getaway”
We are looking for serendipity for our small family and we got exceedingly awesome hospitality. It was heavily raining when we arrived for check in, and the staff just make all the process a lot more easier. Their welcome drink is something worth to mention, and they will bring you for a personalized tour around the hotel. The room size is a bit small for family staying, but we just loved the customer experience there.
Dear Monsieur Khairul Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. On behalf of our Team, I would like to extend my heartfelt appreciation for selecting us as your preferred resort. Aspiring to be the leader in the Hospitality industry, we continuously strive to maintain our quality and service standards. Thank you for giving us a perfect rating & review. We do take pride in catering to our guest’s needs the best way we can and we sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you again for the wonderful review we truly appreciate your trust in us and we look forward to welcoming you back in the near future! Best Regards Eric Henrik Guest Service Manager
Great service ”
PLUS: Room rates are on the high side but this is matched by the impeccable level of service. I stayed on the weekdays, we had the hotel literally to ourselves. Rooms are clean, hotel gym and the spa area is one of the best I've seen. MINUS: Hotel is styled for couples. not for families with young children. There is no children playground and children under a specific age is not allowed in one of their restaurants. Hotel looks like an ideal place to host wedding and functions, so weekends could be noisy I think
The staff are friendly , the environment and room are cozy. Location is near the tourist attractions. Nice stay .
Quiet and serene holiday”
Nice and clean hotel. Attentive staff although there were some hiccups but were clearly rectified.
2nd time but this time with young kids”
Staff friendliness and services were great. Greet us even when we arrive quite late at night. Most of the staff from the bell boy, the front desk, the room service, even the gardeners greet us with a wonderful smile. They were friendly with kids too. It's a good choice for the hotel management to open it up for younger kids, starting this year, 2019 (Previously only adults and mostly couples) Overall great experiences and the whole family really had fun. One of our favorites stay. Looking forward to come here again. Great for weekend escapade 👍
Awesome hotel. Very well-maintained and spacious. Good place for a short rest-and-relax getaway. Not much else to do though, and food is limited to what's available at the hotel and the nearby french village.
Exceptional Service and Food”
As mentioned by previous users, staff was very attentive and service was excellent overall. For me , best thing about this place was food. We tried breakfast, tea time and fine dinning, Food was top notch, especially desserts (Try apple jam at breakfast). They told me, chef prepares everything in house from organic components . Value for money, especially compared to KL, price is quite reasonable. Comfortable and clean bed, very nice shower setting. Pool was refreshing and nice to have a salty water instead of chlorine swimming pool. We will be back for sure, highly recommended for weekend get away.
Dear Kaan, Thank you for giving us a perfect rating & review. We do take pride in catering to our guest’s needs the best way we can and we sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you again for the wonderful review we truly appreciate your trust in us and we look forward to welcoming you back in the near future! Regards, Eric Henrik Guest Service Manager
A very secluded and exclusive resort”
Not far from KL, there is this resort that will exceed your expectations in many ways. For the price one pays, expect to receive courteous, professional and genuine good service from a team of highly trained hoteliers. Facility was nicely maintained and the cooling temperature provided a good escape for those from KL or the surrounding. Wifi could use a bit of rework and breakfast choices can be a little more generous, but given the low occupancy rate, understandable this may be wasteful. Overall I was very happy with this resort and plan to return as soon as I can.
Dear Monsieur KL, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Monsieur KL your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the WiFi & Breakfast choice need a little more generous, we will take your feedback seriously and kindly accept our sincere apologies, should we have not met or exceeded your expectations in any way during your stay. Nevertheless rest assured that will strive to perfect your stay with us the next time. Thank you once again for choosing and entrusting The Chateau Spa & Organic Wellness Resort as your preferred destination and we hope to welcome you back in the near future! Regards, The Management.
Superb service from staff. Warm welcome from staff with welcoming drink, tour to the hotel. Hotel have a shuttle service to attraction within Berjaya Hill. Perfect breakfast experience.Do not miss their breakfast! Nice view. But the room is a little bit small & hotel should provide bidet in the toilet.
Dear Madame Nur, Thank you very much for taking from your time to share your review & feedback of your recent stay at our hotel. Your feedback is extremely valuable to us; we truly appreciate your feedback, we are greatly to hear that you did enjoy your stay with us and we were able to make your stay perfect. As we strive to improve with each and every stay we appreciate your suggestion about providing bidet in the bathroom. Thank you once again and it would be such a pleasure to welcome you back in the near future! Sincerely, The Management
We had a short getaway and spent most of the time in the room. Thanks to all the staff esp Miss Sujata,Mr Mark for the warm welcome. Love the quite greenery place. Food were ohsem. Some area still under construction and no yoga class that I wished for.Congratulations for the all organic policy.Lets save our planet!
Dear Madame Salbiah, Bonsoir from The Chateau Spa & Organic Wellness Resort! It was a great pleasure welcoming you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. On behalf of our Team, I would like to extend my heartfelt appreciation for selecting us as your preferred resort. Aspiring to be the leader in the Hospitality industry, we continuously strive to maintain our quality and service standards. We really appreciate that you took your valuable time to review our resort and kindly accept our sincere apologies for not being able to accommodate your request for the yoga classes during your stay. Nevertheless rest assured that we will strive to perfect your stay with us the next time. Madame Salbiah, we thank you once again for choosing us and entrusting The Chateau Spa & Organic Wellness Resort and we hope to welcome you back in the near future! Thank you and best regards, Sujata Dheera Duty Manager
Recommended! Super relaxing!”
Makes sense why theyve gotten so many awards! Spent my anniversary weekend here and it was such a pleasant stay. If youre looking for a nearby break from the city this is definitely the place to go. Pure serenity and relaxation. Food was good too. Service was beyond exceptional. I will be back.
Dear Madame Nazreena, Thank you for giving us a perfect rating & review. We do take pride in catering to our guest's needs the best way we can and we sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you again for the wonderful review we truly appreciate your trust in us and we look forward to welcoming you back in the near future! Regards, The Management
Recommend to all my friends and family.”
Staff are friendly and helpful Food are delicious yet a little bit pricey Environment is truly relaxing and breathtaking Room is comfort and spacious. though the flush in the room not function nicely.
Dear Monsieur Chen, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will look in to how we can make the food prices more affordable, however we are very glad to hear that you did relax and enjoy your stay with us! Best regards Eric Guest service manager
Nice resort with a very good service. Resort a bit old but clean and well maintained. They provide a very helpful shuttle service to go around. But it is quite difficult to get the transportation back to KL or any other location, except for the hotel car.
Dear Monsieur, Bonsoir from The Chateau Spa & Organic Wellness Resort! It was a great pleasure welcoming you at The Chateau and we are overwhelmed with joy that you had a relaxing and rejuvenating stay with us. We are certainly looking forward to welcoming your guest and you soon ! Thank you & Best Regards, The Management.
Could be better”
First and foremost we had excellent check in and service from the front desk. This resort is one of our top choice for a quick getaway . This is our 3rd time staying with this Resort and the experience this time is a little short compared to what we had experience before. Once we entered our room , we immediately noticed the new refurbishment done to the restroom.Plus Point! However the carpeting in the room is a little aged and needs some updating as well. The bed is comfortable and we slept soundly through the night. Breakfast was a real highlight from our previous stay , with very fresh quality choices. This time around it just wasn't up to mark in few areas .We were assured by the manager that they will look into it to improve . Overall relaxing short stay.Thank You.
Dear Monsieur Kwok , Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to highlight your concerns and suggestions and we would definitely review your suggestion to have more food variety in our Restaurants. Nevertheless, rest assured that we will strive to perfect your stay with us the next time. Monsieur Kwok once again, thank you for choosing and entrusting The Chateau Spa & Organic Wellness Resort as your preferred destination and we hope to welcome you back in the near future! Best Regards, Eric Henrik Guest Services Manager