The excellent part is the service. ”

The outstanding part of a boutique hotel is service and Chiang Mai Riverside is excellent in service. All staff are very accomodating. The hotel is new. It is tastefully decorated. Things used are all of high quality. The bed and pillow are very comfortable. Everything are kept very clean and in very good condition. The atmosphere is warm and relaxed. High privacy. We enjoyed very much during our stay. It's not around the city centre but I chose it becuase of it's quietness. Even it's a little bit away from the city centre, the staff would arrange transportation to you. It didn't cost too much between city centre to the hotel. We have several vacation time in Chiang Mai. We had stayed at the right side of the Ping River, and also had stayed near Nimman Road, and this time we stayed at the right side of the Ping River. All places do have their own pros and cons. Yet, to me, I will avoid crowded areas and explore new attractions in the fringe around the old city.

The Chiang Mai Riverside is real life heaven. ”

Pros: The staff are goddesses, breakfast brought to your room daily, room cleaned every time you left, beautiful decor, super comfortable beds, customer service is outstanding. Cons: We couldn't stay longer. Thank you Chiang Mai Riverside you guys were amazing!!!

A great resort with a distinct focus on service”

The Chiang Mai Riverside is nicely located on the river and offers a unique butler service approach to customers. We found the staff kind and attentive. The resort offers great food and the emphasis is on in-room dining with meals served in the suites. The rooms are spacious and very comfortable.

Absolutely fantastic. Expectations were high, and were exceeded on every level. ”

Facility is terrific. Biggest rooms in Chiang Mai, including only in-room dining in or near the city. A+ service and attention, comparable to the finest hotels worldwide. Beds comfortable, view fantastic, safe, butler service extremely convenient, and the outstanding food was exactly what we were hoping for. Staff coordinated once in a lifetime excursions, unique offerings not available to the tourist centers. I didn't want to leave...can't wait to return.

The hotel have done much more than expected.It deserves a second visit.”

Riverside Hotel are very attentive to our needs. The staff are energetive, thoughtful as well as professional. We want to thank Knew, Tenya, Angee, Bank etc. for making our stay in Chiang Mai pleasant and unforgetable.

Exceptional”

What a fantastic hotel in a lovely location next to the river.Hotel environment is very peaceful, quiet and relex. We experienced great service from very well trained staff, but also warm and friendly, adding the personal touch. The spa was great, room was comfortable. All the spaces were open and had good light and views We very much enjoyed by the riverside. Thumb up for everything, such as facilities, room, amenities, location, breakfast, we'll be back!!

Beautiful Location and Hotel”

Beautiful rooms, great staff and customer service. Wonderful breakfast and view of river. A little out of the way from downtown Chiang Mai, but hotel has free shuttle service into town that runs hourly!

Exceptional”

It’s a very homey feel hotel by the river with all friendly faces and although it’s a little far from down town but the hotel provides shuttle car is very convenient, morning breakfast in our room at our time make us feel great! If you plan on a no plan vacation just to find a place to relax for few days the Chiangmai riverside is highly recommended!

Perfect！”

Originally, I thought it was a bedroom with a relatively bigger size but actually it’s a suite with a balcony. I’m really fond of the interior design of the rooms in Chiangmai Riverside, which is different from many other hotels. The breakfast included is delicious. Staffs are hospitable and always ready to do you a favor.

Absolute perfection!!”

Pros - the staff!!!! Hands down. I was so sad to leave because of them. They were so hospitable and showered my children with love. The food in the bistro was great. The room was gorgeous, clean and so spacious. The nicest hotel I've stayed at!!!! Cons - not too many. We had to always take a shuttle or Uber in to town but it was so reasonably priced and they were so accommodating for coordinating (close by they provided free transportation). The breakfast options are limited after eating there a few days, but then again they let us custom order and always made a way to go above and beyond. I miss the people and hotel already.

Perfect!!”

Everything is perfect. Definitely stay in this hotel again for the next Chiang Mai trip.

friendly night shift staff and good service”

The night shift staff were very friendly and provided excellent service, but I think the housekeeping and the morning shift staff need more training. We check in late at night on our first day after various activities in the morning and were very tire; however, I was woke up by the mosquitoes several times in the middle of the night. The next morning before we leave for our activities, I told the reception staff to please pay attention to it. But when we came back during the night time, we found out that one of the window was wide opened and there were many mosquitoes and flies in the room. I went downstair to the reception and asked for the mosquitoes equipment. During the night, we killed several mosquitoes and 5 flies. There were several things about the housekeeping: 1. the mosquitoes which I killed in the previous night was still on the living room table. 2. there were stuff left behind from the previous traveler in the drawer. 3. The toiletries did not replenish. 4. the bathroom near the entrance smelled very bad, I think it was coming from the sink. On the day we check out, the reception staff said we took 4 laundry bags. We told her we took 2 bags only, we are willing to pay for these 2 bags and there were none laundry bag in another room. The staff called housekeeper to check the room again and insisted that there were 4 bags when we check in. We said no, there were only 2 bags. The reception then asked us what to do and made several phone calls and still insisted that there were 4 bags. This was only a small amount of money, but we did not like the feeling that the reception gave us, it was like we were thieves! The reception kept insisted that the housekeeper said there were 2 bags in each closet and kept asked us what to do. I knew this is a new hotel and i think they need more training on housekeeping and problem solving.

Exceptional”

The room was comfortable in every way plus nice view- overlooked Mae Ping River with picturesque view of sunrise. This hotel has turndown service. The maids ensured my room was immaculate before I came back to the hotel at night. The receptionist was friendly and helpful. What I like the most is "Breakfast in Bed". There are four choices of set menu for you to choose. This hotel is quite far from city center. Shuttle service is available on request from the hotel to Thapae Gate. Uber and Grab are optional.

Staff very attentive and helpful”

This hotel is highly recommended. They have few rooms to allow an excellent service to their customers. Always listening and very helpful, we get a lot of good recommendations to enjoy our stay. The hotel is new and the rooms are very confortable. The location is 10 minutes away from the downtown and along the river. Comments maybe on the breakfast which can be more customized and fitness room with more equipment. An excellent stay. We will certainly come back to this hotel.

Exceptional”

I love the boutique hotel. The only issue we had was Agoda listed the room we paid for as a “2x2 room premier” and gave the impression that it was two rooms and two bathrooms. However, it was two rooms and one bathroom. I hope that Agoda gets that fixed because it’s very misleading. The hotel was very accommodating and gave us a discount to upgrade.

Nice apartment ”

I booked a 2 bedroom apartment during the stay. It was very clean and nicely furnished. But there was only 1 bathroom which might be a problem if there are too 4 people staying. Kids loved the big breakfast which was delivered to the room in the morning. There is nothing to do around the hotel but it’s about 10 minutes from the old town by car. If you want the river side view, then this place is highly recommended. Plus, the staff are very friendly and helpful.

Amazing!”

I stayed here with my girlfriend to celebrate our 5 year anniversary. The room was amazing, very clean and luxurious. The bed was ridiculously comfortable, we couldn't help but lie in almost until check out. The staff were brilliant also, the young lady on the desk even offered to drive and get us beer after the bar shut which was very, very nice :) overall an incredible stay, couldn't fault the hotel at all. Would highly recommend!

Perfect ”

Perfect hotel even it is a bit far from city. I didnt want to leave the hotel and only regretted my one night stay was too short. Modern design, spacious, clean, comfy and homey room. All staff are attentive and caring. Special thanks to Numnin, who is smart and bright, she thinks ahead before you even have to ask for anything... carries a big smile every minute. I already miss every bit of hotel before I leave. I will definitely come back for another pampering stay!

Nice hotel, Great service”

The hotel is very nice. The decorations in the room are nice. Got Apple TV for every room. Hotel staff were very nice and helpful. Only thing that need to improve is breakfast. They should have more varieties to choose from. But other than that were great. Love it.

Best Hotel in Chiang Mai ”

best Hotel in Chiang Mai for me.