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The Chiltern Hotel Luton

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Based on 56 reviewsSee what guests said
6.7
The Chiltern Hotel Luton
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6.7 Good guest rating
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"Everything was lovely room was nice, bed was comfortable all..."

JamesUnited Kingdom
Exterior view
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6.9 Good location
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6.9Location
  • 1.1 kilometers to public transportation

  • Free Wi-Fi in all rooms

  • Bar

  • Airport transfer

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Room choices
Standard Single Room
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  • 19 m²/205 ft²
  • Non-smoking
  • 1 single bed and 1 double b...
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Standard Double or Twin Room
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  • 22 m²/237 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
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Family Room (2 Adults + 2 Children)
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  • 32 m²/344 ft²
  • Non-smoking
  • 2 single beds and 1 double ...
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Executive Double or Twin Room
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  • 22 m²/237 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
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Verified guest reviews

Agoda Reviews (56)
Filter by guest type:
Cleanliness6.5
Facilities6.2
Location6.9
Room comfort and quality6.7
Service6.9
Value for money7.1
Provided by verified guests of Agoda
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Showing 43 verified guest comments
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6.8
Anonymous
Solo traveler
Standard Double or Twin Room
Stayed 2 nights in November 2017
Good
The receptionists were polite and helpful but not friendly and smiling. My quilt felt matted, old and heavy. The cover was thin and worn. A couple of the pillows were too small for the cases. The square toilet had an oval seat on it. Only two hangers in the wardrobe.
Reviewed November 04, 2017
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5.2
Sarah from United Kingdom
Couple
Standard Double or Twin Room
Stayed 1 night in October 2017
Hotel is quite old, rooms are nice but staff weren
The lady on the bar was nice but the reception wasn’t very friendly. We had to change rooms twice because of broken showers. The hotel is old with some holes in the walls and missing paint. The rooms are surprisingly nicer than I was excepting, but again two of the showers were broken and the pillows were uncomfortable
Reviewed October 16, 2017
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4.4
Julia from United Kingdom
Couple
Standard Double or Twin Room
Stayed 1 night in October 2017
Acceptable
First room they gave us was awful. I asked to be moved to another room, the manager was very nice and sorted out a better room for us. Later that evening I asked if they had a hairdryer I could use as there wasn't one in the room. They said they would send one up, it never arrived. Very annoying.
Reviewed October 04, 2017
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7.2
Gillian from United Kingdom
Solo traveler
Standard Single Room
Stayed 1 night in September 2017
Very good value and a comfortable night's stay
I took advantage of a last minute cheap deal and after booking read some afoul reviews so arrived expecting to wish I'd not been so swayed by the bargain offer However I was very pleasantly surprised. The room and bathroom were clean, the bed was comfy and there was everything I needed. The hotel in general is looking a bit tired and needs a bit of updating but it was good value for money, very convenient after a late flight back into Luton and I would definitely go back. If you can pick up a reduced price offer go for it!
Reviewed September 16, 2017
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4.0
Nadine from United Kingdom
Couple
Standard Double or Twin Room
Stayed 1 night in September 2017
Health & Safety Hazard
Stayed for 1 night as did not want to drink and drive after a party we were attending. Only two lights in the room worked the others did not which did not aid me when getting ready. Bathroom was grubby, luckily we carried bathroom cleaner after reading the reviews. Shower barely worked the night we arrived and the next morning was unable to use the shower at all as only scalding hot water would come out. Cold water would not work in the sink either!!! Scalded my hand trying to fiddle with the shower to get some reasonable hot water was unable to. Bed was comforatble enough I would say if your only looking to stay for 1 night and your not a fan of showering then this is a good hotel. I however will never return.
Reviewed September 04, 2017
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6.0
Sue from United Kingdom
Family with teens
Standard Double or Twin Room
Stayed 1 night in August 2017
Above average
Very run down, needs a total refurbish. In the bath, the water doesn't drain fast enough hence you are standing in about 6 " of water when taking s shower. The sink plug was stuck down and we had to go underneath it to try and get it to come up to drain the water, the tile grout was black. Everything was old and needs updating. A 2* hotel at best, more for contract workers
Reviewed August 25, 2017
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4.0
Jeanne from United Kingdom
Couple
Standard Double or Twin Room
Stayed 3 nights in July 2017
Cheap hotel but rude receptionists
The staff were very rude and the room service was poor. Only book this hotel if you are desperate!
Reviewed July 31, 2017
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7.2
Ahmad from Kuwait
Solo traveler
Standard Single Room
Stayed 4 nights in July 2017
Good
Good
Reviewed July 14, 2017
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4.8
Rosemary from United Kingdom
Business traveler
Standard Single Room
Stayed 2 nights in June 2017
Cleaners failing to do their job
The bathroom was dirty, in cupboards har dirty hair, check room 219. The room was tidy welcoming
Reviewed June 11, 2017
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9.6
Rosemary from United Kingdom
Solo traveler
Standard Single Room
Stayed 1 night in May 2017
Good breakfast and comfty bedroom.
Only alright coffee but good breakfast. Lovely bedroom that made me feel homely.
Reviewed May 30, 2017
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The Chiltern Hotel Luton
|Good 6.7
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