front desk team need improvement”

poor

Disappointed but okay. Would NOT go back!”

to call several times for an update - we had travel insurance and medical cover, when checking with the on-site resort taxi/'limousine' service the following day, he said he had a taxi free all day but the doctor/nurse didn't come back to him to book it (despite enquiring availability early on) - we lost a good part of a day where we could have been sitting on the beach rather than waiting for a taxi in our room (incidentally, one of us is a doctor); when asking to see the doctor the next day, he never came 3 - we stayed in a family suite but every night the hotel next door had loud nightclub music playing, not the best location for a family suite - especially with young children; this was raised with the reception on the second day and they managed to get the noise level reduced slightly 4 - the family suite had no cutlery upon arrival, it took several phone conversations to explain what basic cutlery was required to cook and to eat, no washing materials were provided either 5 - the pool area is EXTREMELY slippery and a number of people had falls, there should have been notices to advise people to be careful around the pool area 6 - upon arrival, we weren't advised about what was included in half-board, buffet dinner drinks were included but every time we went to get a drink we were told they were chargeable 7 - when asked about local shopping facilities, we were told that everything was available at the resort shops, we bought several pairs of walking shoes and when we eventually ventured 100 meters out of the resort, we found local shops selling the same shoes for one quarter of the price 8 - the vegetarian selection at the restaurant buffet was extremely poor 9 - there was a very smart looking Italian restaurant (called Fellini) but every time we went in and asked for a menu they kept saying we had to go to the beach-side cafe to order the food

Great resort, terrible food”

A lovely hotel with helpful staff and superb facilities but completely let down by the lack of quality in the food. I was not all inclusive so had to pay for whatever I had, which wouldn't have been a problem if I was paying 5* prices for 5* food - but i wasn't. I paid 5* prices for cheap quality. There was a wide selection of food at the breakfast buffet but there was only Instant coffee from a Nescafe machine and cheap sugary breakfast juices. Lunch from the sea view grill restaurant was let down by clumsily prepared salads, cheapest quality meats and the instant coffee/cheap sugary juice. I decided to check the online reviews of local restaurants and had some amazing experiences in the best that Sharm El Sheikh has to offer.

Excellent 5star hotel”

Check in very efficient with very friendly staff Rooms excellent with terrific bathrooms and always spotless Pool areas lovely and very nice beach area with a jetty that allows you to swim in the sea and watch the fish. Pool staff were very friendly Wide variety of food at breakfast so plenty of selection to suit any palate. Italian resturant is absolutely beautiful and food was reasonable,and staf were very attentive,it was a pity it is under used by the clients of the hotel. Did not eat in the buffet resturant but some guests said there was always something you could eat. Lovely entrance and gardens and security was good. Beautiful reception area and there is a bar in the adjacent sitting area. Check out very simple with very friendly staff.

Excellent”

أرجو لهم التوفيق شبكة الإنترنت كانت ضعيفة

Exceptional”

من اروع المنتجعات اللي زرتها والخدمات الرائعه الصراحه وراح وارجع ازور منتجع كليوبترا وحابه اشكر استاذ احمد شاكر جزيل الشكر على الاستقبال والتعامل الراقي والخدمة المميزه

فندق روعه ”

من اجمل الفنادق في شرم الشيخ .. احلى اسبوع قضيته هناك انا ومراتي .. ان شاء الله نزوره قريب

عادي”

عادي اسعارهم حلوه الوبي جميل التعامل تمام ماعدا الاستقبل مع المشرف يتكلم بطرف خشمه

سئ”

المفترض يقيم كفندق ٣ نجوم .. كل شي سئ .. الموظفين و الاكل و المرافق و حتى تنظيم الحفل سئ بكل بساططه لا يستاهل.

الاقامة جيدة ،، الحد الاقصى للاقامة ٣ ايام .”

اقامة عادية جدا ليست جميلة كل شئ غالي جدا وفوق هذا يريدون مال فوق سعر الفاتورة ، تحذير للكل جميع الاكل غير نظيف ابدا بة شعر وبارد وغيرة من وساخة والعاملين متعبين ينظرون للبخشيش ويريدون مال ٢٤ ساعة حتى السلام بالمال نصب دائم فندق فاشل جدا والادارة غير جيدة يجب على المالك السيد محمد ابو العينين العلم بأن الادارة غير جيدة وغير قابلة في العمل حالة التسمم التي حصلت معي والاغماء الذي حل بزوجتي لاسباب كثيرة منها الاكل الفاشل الذباب على الأكل ،،، غرف جيدة ، نظافة الفندق جيدة لا يوجد شئ يستحق التحدث عنة

Siisti, tilava huone”

Suuri hotellialue, joka on erittäin hyvin hoidettu. Työntekijät lakaisevat ja puunaavat jatkuvasti kaikkialla. Hotellissa on yksi suuri ruokasali, jossa tarjoillaan aamiainen, lounas ja illallinen. Aamiainen on runsas ja palvelu pelaa loistavasti. Lisäksi hotellilla on kaksi "a la carte" -ravintolaa: italialainen ja kala/pihviravintola. Italialaisessa ruoka oli aika mitäänsanomatonta. Huoneet ovat tilavia ja huoneet ovat ihan modernisti sisustettuja: mm. taulutv:t. Hotelliin kuuluu kolme erillistä allasaluetta ja oma ranta. Hotellilla järjestetään päivittäin allasjumppaa ja rannalla venyttelyä, bocciaa yms. ohjelmaa.