Near SMX MOA”

The room was nice until the roaches appeared. 'was able to kill at least 15-20 of the bugs taking a lot of my precious time... ;hope the owners clean the room at least 3x a week to control the infestation. Apart from the said pests, the location was very convenient as there are lots of establishments in the said area. I shall still come back to the said Hotel but with a special request that the room be cleaned in advance.

Frequent visitor-not anymore”

Checkin at 3pm but didnt get to checkin until 30mins later because they said they are fixing a leaky air conditioner which they new about since 12noon. I asked how long does it take to fix a leaky air conditioner, they replied that they handle each case judged on priority and that wasnt a priority. She kept giving me excuses. So i asked also how long does it take to clean the condo unit and fix the air conditioning problem if they knew 3hours in advance. This unit should have been ready along time ago. When i finally got into the condo unit, it was still leaking so i put masking tape and that solved the problem. Poor customer service. Make me wait for checkin which this problem they knew 3hours before checkin and yet they said it was fix but they didnt do anything to fix it since it was still leaking and it took me with some simple masking tape to fix. Reception at desk didnt even give me anything for the inconvience.

Needs a lot of improvement regarding pest control and light”

Sea Residence is one of my choice every time am traveling to Philippines. However recently I was quite disappointed. I stayed from April 28 to May 1 in Tower C -Room 411. However there’s a lot of cockroaches in the room. I guess we killed more than 10. The light in the room is so dim so it’s quite difficult when you’re fixing your things at night. I only like the safety deposit box in the room. Then I had another booking from May 5 to 11. They gave me room 1029b at Tower B. There are still cockroaches in the room although it’s less and the room light is still dim, and this room doesn’t have a safety deposit box. I hope they will have two light source that will give an option for dim or bright light. I saw on the services that Concierge is providing is pest control, i hope they will do it in their service apartment.

We have stayed here several times but this time, it was not a good experience :(”

We had a smooth check in but our inquiry and request for a 2br unit was not granted. We had 2 separate units so we kept going to each other's room to talk. Arriving at the units, the cleaners were still there and the pillowcases, blankets, and towels have not been provided yet. Unit 826 had this particular stench, like of cooking oil that's been around for too long. No matttr the effort to remove the smell, it stayed! We followed up several times and a really kind lady finally went with our requests of blankets towels and pillowcases at around 10 or 11 in the evening. There were not enough kitchenware for cooking. One of the 2 rooms did not have an electric kettle. We asked for an ironing board but one was with another guest and the other one was broken. we also had problems with the guard at Tower A. We have filed a formal complaint and incident report to the security office. Apparently they have been receiving lots of reports about that guard so I hope they do something about it!

Best for stopovers ”

I am travelling with my parents, my son and husband to australia. we stayed here overnight for our early flight. it was a good place to stay. fast check in and check out even early dawn. this was our second time to stay here. we alaan stayed here before when we had our flight to Beijing.

Quite Fine!!!”

3PM check-in, I understand this is not a hotel, it's a service apartment but 3PM check-in is late na masyado. Upon checked-in, we were guided na to our room, guest with luggages na need yung cart nila are to pass sa basement para di masira ang tiles nila sa pool, not a big deal anyway. My only concern was, upon checked-in, wala kaming towel sa room, isusunod nlng daw. Naka-alis at naka balik na kami kina-gabihan, wala pa rin ang towel. In terms of service level, is not what I expected.

A bit disappointing”

I would like to rate the place higher but there was an issue with the one room - it was inundated with cockroaches. The staff were helpful and did give us a different room for the second night. Also to find we had to pay extra to use the swimming pool was unexpected.

Review score”

just keeps getting worse!!!! stayed twice this week but never again, smells in rooms and hallway are awful[had to be moved 2 times], have to beg for a towel[delivered at 8pm], staff could care less about your experience, I started staying here 6 years ago and it was fine but now I will look for a new place, only positive is location,Roaches everywhere and their response is it is not their fault because they spray!!!REALLY shameful

Dealing with a conceirge is a much better experience”

I always stay in sea residences whenever I am in the philippines because of it's strategic location. But this is the best experience so far because having a concierge right downstairs to take care of all you need is so much easier. You dont have to wait for someone to give you the keys during checkin/checkout. I had questions on the heater and asked for extra blankets, someone was at my door after a few mins. I'll definitely use Concierge in all my future stay.

ROACHES”

I remember reading a comment about roaches prior to booking. I thought at the time that it was exaggerations. But it was not; I actually left 5 days prior to my check out time without refund just to get away from the condo unit. There were a lot of small roaches and when I told the front desk staff; they apologized, but did not offer any solutions. I did not want to ruin the rest of my vacation, so I checked out; there were no attempt to do customer recovery at all. I did lose $200 on the booking but at least I did not have a cockroach burrow in my ear. Location is excellent; again if you do not mind having cockroaches as roommates..

Convenient”

We booked a room because we were going to watch a concert. The room was nice and cozy. It’s near MOA Arena. Downside: there were small roaches.

many cockroaches”

hello this is a review to help the unit to improve in cleanliness and to disinfect the unit thoroughly, so many cockroaches even we spray baygon everyday, and the security guard of the lobby I think he is at nightshift, subrang bastos dapat my seminar yang mga guard na yan, as if he interrogate my wife he is the owner of the building, bastos talaga..., but the staff of the unit was very polite and helpful.

Above average”

The check-in time is 3pm, yet we still waited for almost an hour for the room to get ready. The use of the pool is not free, it cost 150php even for kids. My friend asked for the voucher by 8 in the morning, and we got the the voucher an hour before our check-out. If not for the kid who's with us, we'll not use the pool anymore since they did not allow us for late check-out, well they gave us extra 30mins. but for the inconvenience since our check-in up to the check-out time, it's not fair and worth it.

Exceptional”

There are lots of restaurants to choose from Japanese to Chinese food selections which made our stay more convenient. Most hotels and residences doesn't have a variety of these that fits within your budget. Walking distance from SM Mall of Asia. It was a nice place for an overnight rest away from home. We will definitely stay here again.

Having the Kitchen made this a nice place to stay.”

Nice location, if you don't mine busy. My issue with the Kitchen was it could have used a few more cooking items. Those I needed I went out a Bought and left in the room when I left. Chef Knife, Colander, Paper Towels. My greatest Disappointment, want the Roaches. The where all over and getting in the Refer. I had them Spray, but I also bought Spray. The Condo looked nothing Like the Picture I thought I had Booked, much smaller in fact. I asked for something larger or looking like the Picture but didn't happen.

It'll do.”

If one's attending a concert at sm arena, this place will do to have a shut eye after the concert. Plenty of food establishments around and there's a convenience store at the ground floor. Not enjoyable for a staycation though.

Review score”

Dirty and outdated. Maintenance guy trying to get in the room at 9:00am without prior notice and while guest is still sleeping. If these people tried to enter the room without noticed, then guest should take care of their belongings, because it wouldn’t be safe to just leave them in the room.

Review score”

The Concierge at Sea Residences is a so so place to stay. Hard bed, old appliances, outdated furnitures. They advertise a fully equipped kitchen but there is NO kitchen utensils available if the guest wants to cook. Staff are ok but this place is not recommended. It is a very dirty, disappointing place to stay. No cleaning items such as broom and a dust pan even available inside the unit. There are a much better place for the price elsewhere to stay.

Cockroach infested”

The first room they put us in had cockroaches. We were forced to sleep in that room because front desk said there's no more rooms to move us in until the morning. The second room they put us in also had cockroaches and the toilet didn't flush The third room they put us in had more cockroaches than the other two. When we told the staff about the three rooms being cockroach infested, their reply was "oh". No apology or action to make things right. The washroom in the first room was dirty and had black mold on the ceiling. We also kept getting harassed with questions by one particular security guard who didn't believe we stayed at the hotel. You also have to pay extra to use the pool. Usually when you stay at a hotel, the amenities are included. The location is good and the hotel is cheap, but sometimes cheap price isn't worth it, especially when you have to sleep with cockroaches. Be cautious when booking this hotel.

Cheap hotel isn't always a good thing”

Here is our experience with this hotel. 1) The first room they gave us had cockroaches. We called the front desk to get moved to another room and were told there are no more rooms to move into until the next morning. So we slept in a cockroach infested room for the night. The washroom was also dirty, with black mold on the ceilings. 2) The second room they gave us also had cockroaches and the toilet did not flush. We had to stay in this room for one night. 3) The third room they gave to us was in building F on floor 7. This room also had cockroaches (more than the other rooms). 4) When we explained to the staff that we were given 3 rooms and all 3 had cockroaches in them, the staffs reply was "oh". No apology at all. 5) We were continuously hassled by one particular security guard who kept asking us if we were actual hotel guests. He didn't believe us and kept asking for confirmation. 6) You also have to pay to use the hotel swimming pool.