The Crew Hotel Kualanamu International Airport

The Crew Hotel Kualanamu International Airport

Jalan Arteri Bandara Kuala Namu No. 09 , Tumpatan Nibung, Tumpatan Nibung, Indonesia, 20157
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Economy Class The Crew Hotel Kualanamu International Airport
Economy Class
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    Lobby The Crew Hotel Kualanamu International Airport
     The Crew Hotel Kualanamu International Airport
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    Economy Class The Crew Hotel Kualanamu International Airport
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     The Crew Hotel Kualanamu International Airport

    The Crew Hotel Kualanamu International Airport Reviews

    7.9
    Very good
    /10
    (417 reviews)See what guests said
    8.8
    Excellent

    "Was great transit hotel, nice restaurant , helpful staff."

    james

    -

    October 27, 2018

    8.1
    Excellent value for money
    Recommended by 90% of guests

    Things you’ll love about The Crew Hotel Kualanamu International Airport

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!Last booked 1 hour ago
    Excellent
    Location
    8.3
    See map
    Excellent location
    Value for money8.1
    Location rating8.3

    Rooms available at The Crew Hotel Kualanamu International Airport

    Economy Class
    Economy Class
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Business Class Twin
    Business Class Twin
    ...
    • Room size: 20 m²/215 ft²
    • Park view
    • 2 single beds
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    First Class Room
    First Class Room
    ...
    • Room size: 30 m²/323 ft²
    • Garden view
    • 1 king bed
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    Business Class King
    Business Class King
    ...
    • Room size: 20 m²/215 ft²
    • Park view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Business Classic Room
    Business Classic Room
    ...
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      Economy Classic Room
      Economy Classic Room
      ...
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        Have a question for The Crew Hotel Kualanamu International Airport?

        What people love about The Crew Hotel Kualanamu International Airport

        • 8.8
          Excellent

          "Clean room and friendly service"

          NORAZIAH

          |

          December 13, 2018

        • 7.2
          Very good

          "Good location, close to the airport, staff friendly and free shuttle bus to the airport"

          law

          |

          January 5, 2019

        • 9.6
          Exceptional

          "After arrived at hotel, our check in is smooth."

          Nurasiyah

          |

          December 9, 2017

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        More about The Crew Hotel Kualanamu International Airport

        More about The Crew Hotel Kualanamu International Airport

        8.8
        Excellent

        "This hotel near with kualanamu international airport."

        Sivananthan

        |

        November 11, 2018

        An overview

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        What they offer

        6.0
        Review score

        "Easy access to airport"

        LEE

        |

        December 7, 2018

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        Property's guest policies

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        Some helpful facts

        Check-in/Check-out

        Check-in from: 02:00 PM
        Check-out until: 12:00 PM

        Reviews of The Crew Hotel Kualanamu International Airport from real guests

        Agoda Reviews (417)
        7.9
        /
        10
        Cleanliness7.9
        Facilities7.3
        Location8.3
        Service7.8
        Value for money8.1
        Provided by verified guests of Agoda
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        All guests (417)
        All room types

        Show reviews that mention 

        Showing 201 verified guest comments
        12345
        10.0
        Exceptional
        SRINIVAS from Malaysia
        Solo traveler
        Economy Class
        Stayed 4 nights in February 2019

        Amazing stay”

        It's came with a surprise about The Crew Hotel, , It started with a warm welcome for an early checkin.The location is perfect and the facilities were excellent. Most of it the restaurants and the mall with ATM's are too good. Should say a perfect place to stay.Thank you Agoda👍

        Reviewed February 09, 2019
        6.8
        Good
        Vincent from Indonesia
        Couple
        Business Class King
        Stayed 2 nights in February 2019

        Ok hotel close to the airport”

        Only stayed at this hotel for a pitstop before heading out to Bali. Offers free shuttle service to and from airport but you have to call the hotel to arrange a pickup but when we did there were communication problems so we ended up paying for a third party shuttle bus. This hotel is mostly used by airline crews and people on transit. There are a few restaurants and other shops in area, there are also ATM machines in the other hotel next door and there is a small mini mart to buy snacks and drink. We had some issues with the room that we initially got (bussines class king) as there was a large gap in the door due to contruction error allowing for draft. You could also literally look through the gap so there was no privacy. We did get a new room however this room had the same contruction error but it was less obvious. Would still recommend this hotel if planning to stay one night in Medan if you're on transit as you would want to avoid the city centre of Medan at all times.

        Reviewed February 26, 2019
        8.4
        Excellent
        mohd from Malaysia
        Business traveler
        Business Class King
        Stayed 1 night in February 2019

        Tumbs up”

        Good transit hotel near airport with clean room and good foods provided. Aircond and tv channel should be more pleasent.

        Reviewed February 17, 2019
        8.4
        Excellent
        mohd from Malaysia
        Solo traveler
        Business Class King
        Stayed 2 nights in February 2019

        A transit hotel to the airport”

        Pro - good location and near to the airport. Very helpfull staff - overall.. Con - to upgrade tv channel and airconditioning

        Reviewed February 16, 2019
        8.4
        Excellent
        Chee from Malaysia
        Solo traveler
        Business Class King
        Stayed 1 night in May 2018

        Just for transit!”

        The hotel is good for overnight to catch an early flight out of medan. However cleanliness need further improvement. Found a used cotton bud with blood at window ledge and blood stains and dirty marks on comforter. Also, suspect that the room service did not properly clean the floor resulted that is an awful smell when sleep near to the bed edge.

        Reviewed May 13, 2018
        9.2
        Exceptional
        Papichaya from Thailand
        Couple
        Business Class King
        Stayed 1 night in April 2018

        Very value for money and close to the airport”

        It's very close to the airport so it easy for you in case that you have early morning flight. They also have a free bus and van to send you to the airport which is start from 3 a.m. and every 1 hour. The room is very clean and bed is comfortable. Very value for money for short night stay. The hotel also provided a small breakfast or if you have early morning flight they will prepare take a way breakfast for you.

        Reviewed May 01, 2018
        8.0
        Excellent
        PHILIP from United States
        Business traveler
        Business Class King
        Stayed 1 night in March 2018

        exp with the crew hotel, KNO”

        - wifi and internet unstable - hotel is near airport. shuttle to airport is limited. if traveling with a party or group to airport, can be a problem. the hotel shuttle is up to 11 am only. after that, you need to pay driver to take you to airport. this may not be hotel rule. may be a rule created by the drivers themselves

        Reviewed March 21, 2018
        8.8
        Excellent
        james from United States
        Couple
        Business Class King
        Stayed 1 night in October 2018

        One night in transit”

        Overnighted after coming in from vacation on offshore islands. Was great transit hotel, nice restaurant , helpful staff. Booked an ipgraded toom with window, was quiet, comfortable bed. Very close to airport, less than 10 minutes which was great as we had a 5 30 am check in. Would deginitely book agsin.

        Reviewed October 27, 2018
        9.2
        Exceptional
        Richard from Australia
        Solo traveler
        Business Class King
        Stayed 1 night in October 2018

        Great service at a great price”

        Efficient friendly informative checkin. Accommodated unforeseen late arrival without fuss. All staff speak English. Easy access to lake toba road. Really good wifi included. Cons...um...maybe the limited TV reception and selection of tea and coffee in room?

        Reviewed October 03, 2018
        10.0
        Exceptional
        nyalawaly from Malaysia
        Business traveler
        Economy Class
        Stayed 1 night in January 2019

        Exceptional”

        Nice hotel, quality service,Great facilities, friendly staff, great location."

        Reviewed January 25, 2019
        8.4
        Excellent
        Ron from United States
        Couple
        Business Class King
        Stayed 1 night in February 2018

        Great value”

        Fairly new facility not far from the airport, so if you are a transit traveler, this is a great option. Large, spacious room, area support businesses are building, with food and restaurant options increasing. The hotel has its own restaurant and is accommodating.

        Reviewed February 15, 2018
        9.6
        Exceptional
        martyn from Australia
        Couple
        Economy Class
        Stayed 1 night in December 2017

        Perfect for airport”

        This hotel is so easy for a layover at Medan. We arrived late and got a taxi from the taxi stand at arrivals and it cost AUD$6 ( the hotel had offered to pick us up but as it was late we did not want to wait) It takes about 8 minutes down the highway to get to the hotel. It is set in a new complex with 2 other hotels (Wing and another?)a KFC, convenience store and a couple of restaurants, this precinct has been built purely to service the airport and there is nothing else around, it is just at the side of the airport highway road. Check in was friendly, quick, easy and informative and the room was perfect, compact with cold aircon, small bathroom with high pressure hot shower, large comfy bed and flat screen Tv. We had dinner in the restaurant in the hotel lobby, it was excellent At check in we booked onto the shuttle bus and left at 5:30am, breakfast does not start until 6am so we were offeref a takeaway breakfast of toast and juice. Great value and really easy, highly recommend..

        Reviewed December 10, 2017
        9.6
        Exceptional
        Nurasiyah from Malaysia
        Group
        Economy Class
        Stayed 1 night in December 2017

        Nice staff and pleasant stay”

        Stayed for 1 night. Our flight depart at 11pm and arrived at kualanamu 12am, we were panic because no shuttle bus, we want call hotel , but all shop already closed, thats why we cannot get a pulsa. Thanks god, the security boy at kualanamu using his cellphone to call our hotel for pickup us.. After arrived at hotel, our check in is smooth. I booked for economy, since economy room currently not available, the receptionist give us business class room without any charges ! The room super clean! And comfort pillow and mattress.. Breakfast not so much choice but overall is okay.. The porrige is super delicious.. High recommend. The hotel have pickup service for free at airport, do tell them if you need pickup service. Taxi rp50,000 per trip is quiet expensive for me because the hotel is near. And taxi limit for 4 person. If you guys come for 5 people, they instruct to take two taxi.. To me just waste your money. Better call hotel to pickup service at airport ! ☺️ and the staff is great. They greet customer in the morning and helpful. The bell boy also awesome service ! Keep it up .. The hotel location is quiet far from medan city. But no worry, for transportation you guys can using grab car 👍☺️ .. Is more cheaper than car rental, the next day we went to berastagi, we do research and ask the hotel supir almost rp1juta to get there. But we went to berastagi using grab car. We only pay for rp285,000 for 3hour 30minute to get there (berastagi). ☺️☺️☺️ eventhough grab car, you guys can also stop any place you want stop, like lunch , makan durian, and take a photo.. Its only pay for rp285,000 super duper save our money.. Grab car is suitable to get around. Check it out 😋😋

        Reviewed December 09, 2017
        9.2
        Exceptional
        HUSNI from Malaysia
        Couple
        Economy Class
        Stayed 1 night in November 2017

        Good for transit”

        This hotel seems new since it was located at & surrounded by new shopping lots building. We purposely chose this hotel because it was nearby the airport (5-8 min by car) & we just needed a place to sleep for a night before departed for Danau Toba the next morning. If you arrive in Kualanamu Airport at night & plan to go to Danau Toba the next morning, instead of booking a hotel in Medan town, perhaps this is a good place to sleep for a short transit. Plus, it is near to the new highway to Danau Toba.

        Reviewed December 02, 2017
        8.0
        Excellent
        Kelly from United States
        Solo traveler
        Economy Class
        Stayed 1 night in November 2017

        Great Value”

        It's super convenient to the airport so you don't have to go all the way into Medan. Rooms are nice and the bed is comfortable. Breakfast could be better, maybe have some fruit instead of all fried rice and noodles. I always stay here in transit to the airport.

        Reviewed November 28, 2017
        9.6
        Exceptional
        mohd from Malaysia
        Business traveler
        Business Class King
        Stayed 3 nights in July 2017

        Good location, near to airport without massive traffic jammed, food stall outlet easy to locate”

        For business and families traveller is recommended to stay here, avoiding clogging and traffic jammed, easy to catch your planes, kfc is nearby.. The cons is...quite far to Medan town abt an hour to reach there with the roads traffic jammed..alternative is thru the highway road or "JALAN TOL".

        Reviewed July 11, 2017
        4.0
        Soumya from Malaysia
        Family with young children
        Business Class King
        Stayed 1 night in April 2018

        Very poor service”

        We booked for two nights, once on our way to Lake Toba and once while returning to KL. We asked for an airport transfer on the day we reached since we had our 2 year old with us and we were supposed to reach around midnight. We waited at the airport for more than an hour while continuously calling the hotel for the pickup. They kept promising but after waiting for an hour we just took a taxi. They just said sorry o reaching and the room they provided did not have any toiletries (which was promised in the booking) and the bathroom door did not lock. However, the second day when we returned the room was superb with a good view and toiletries (we booked the same room at same price). We do not know what to make of it but we are really unsatisfied with this hotel.

        Reviewed September 06, 2018
        6.0
        Sundara from Malaysia
        Couple
        Business Class King
        Stayed 1 night in May 2018

        Could be better”

        A cheap place very close to the airport. Rooms were comfortable and worth the price. They have free shuttle service to and from airport. Wasn't very pleased with the front desk staff I had to deal with. Not sure if he was new or just hated his job. Other staff were polite and friendly. Breakfast was simple but satisfying. Nothing much around the hotel.

        Reviewed August 20, 2018
        4.0
        EVI from Indonesia
        Couple
        Business Class King
        Stayed 1 night in August 2018

        Not too clean ”

        When we arrived , the room so hot and the air condition not work, its almost 2 hours we wait for the aircondition to get cool, but its not. Finally we ask to move to anoter room. They give us a smoking room (shd be non smoking room as i requested on my reservation). The towel and the bed line colour not white, its brown (dirty). And also, i thought it was not the room that i paid for. Its another type of room

        Reviewed August 16, 2018
        7.6
        Very good
        S from New Zealand
        Couple
        Business Class King
        Stayed 1 night in January 2018

        A good airport stop.”

        Do not book a room with no windows or on any floor apart from the 7th...the other floors are smoking floors and some business rooms are windowless. Awful. The corner rooms on the 7th floor may have roofing iron that lifts in the wind..all night..and if you have a room opposite the stairwell, that is like a laundry closet for the haousekeeping. Also be aware that is a room needs making up...the staff will do that at midnight! We had a housekeeping team next door making up a room at 2am! What hotel ever allows such disturbance for guests. Pros..close to the airport and saves a long trip into town. Breakfast is passable...greasy noodles and fried eggs...but the shuttle bus is free..IF they dont go to other hotels first ( without mentioning it) you may just catch your flight.

        Reviewed June 22, 2018
        12345
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