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The Crew Hotel Kualanamu International Airport

"No complaints about room or staff, breakfast was nice as well."

Max - January 20, 2020
Economy Class - Bedroom The Crew Hotel Kualanamu International Airport
Lobby The Crew Hotel Kualanamu International Airport
Lobby The Crew Hotel Kualanamu International Airport
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The Crew Hotel Kualanamu International Airport

Jalan Arteri Bandara Kuala Namu No. 09 , Tumpatan Nibung, Tumpatan Nibung, Indonesia, 20157 - See map
Free Wi-Fi
See map
Nearby landmarks
Araskabu 3.0 km
Kualanamu International Airport 6.7 km
Airport Railink Services 7.2 km
Silangit Airport 149.7 km
Penang International Airport 248.0 km

8.4

Excellent

Location rating score

Excellent location
ParkingFREE
  • Free airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Daily housekeeping

Value for money8.2
Location rating8.4

Rooms available at The Crew Hotel Kualanamu International Airport

Economy Class
Economy Class
...
  • Room size: 16 m²/172 ft²
  • Non-smoking
  • 1 king bed
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Business Class King
...
  • Room size: 20 m²/215 ft²
  • Park view
  • 1 king bed or 2 single beds
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Business Class Twin
...
  • Room size: 20 m²/215 ft²
  • Park view
  • 2 single beds
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Business Class Room
...
  • Room size: 20 m²/215 ft²
  • Shower
  • 2 single beds or 1 double b...
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Business Class Room
...
  • Shower
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Business Classic Room
...
  • Shower
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Room Assigned on Arrival
...
  • Shower
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Economy Classic Room
...
  • Shower
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Room Assigned on Arrival
...
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    First Class
    ...
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      Frequently asked questions

      What time is check-in and check-out at The Crew Hotel Kualanamu International Airport?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

      How do I get to The Crew Hotel Kualanamu International Airport?

      The Crew Hotel Kualanamu International Airport is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Crew Hotel Kualanamu International Airport has a car park right on site for maximum convenience. Parking is free for guests.

      Is breakfast offered at The Crew Hotel Kualanamu International Airport?

      Wake up to a great buffet breakfast at The Crew Hotel Kualanamu International Airport.

      What is the smoking policy at The Crew Hotel Kualanamu International Airport?

      The Crew Hotel Kualanamu International Airport does not permit smoking in any of its rooms or indoor areas.

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      What people love about The Crew Hotel Kualanamu International Airport

      • 10.0

        Exceptional

        "All round a good place to stay if you have a flight"

        Lily

        |

        February 23, 2020

      • 10.0

        Exceptional
        Location

        "Close to the airport, good Wi-Fi, nice breakfast."

        Lily

        |

        February 23, 2020

      • 8.8

        Excellent

        "Nice place to sleep before early morning flights."

        Max

        |

        January 20, 2020

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      Overall rating:

      7.9

      Very good
      572 reviews
      Cleanliness
      7.9
      Facilities
      7.4
      Location
      8.4
      Read all reviews >
      What travelers say they love:
      I should stay in this hotel again for the next visit
      Naro from Indonesia
      Group
      More about The Crew Hotel Kualanamu International Airport

      More about The Crew Hotel Kualanamu International Airport

      If what you're looking for is a conveniently located hotel in Medan, look no further than The Crew Hotel KNO. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

      At The Crew Hotel KNO, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Free Wi-Fi in all rooms, 24-hour security, daily housekeeping, 24-hour front desk, Wi-Fi in public areas are just a few of the facilities that set The Crew Hotel KNO apart from other hotels in the city.

      In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, cleaning products, clothes rack, complimentary instant coffee, complimentary tea to please the most discerning guest. The hotel offers wonderful recreational facilities such as spa, massage to make your stay truly unforgettable. The Crew Hotel KNO is your one-stop destination for quality hotel accommodations in Medan.

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      Most talked about facilities

      Housekeeping

      25 mentions

      Breakfast

      17 mentions

      Internet

      7 mentions

      Food & Dining

      4 mentions

      What they offer

      9.6

      Exceptional

      "Free shuttle bus to airport and included breakfast."

      ramadhiny

      |

      September 25, 2019

      View all reviews
      Show less

      Food and dining

      Breakfast options

      Asian
      Buffet

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Reviews of The Crew Hotel Kualanamu International Airport from real guests

      Provided by verified guests of Agoda
      7.9
      /
      10
      Cleanliness7.9
      Facilities7.4
      Location8.4
      Service7.9
      Value for money8.2
      High score for Tumpatan Nibung
      Rating
      9+ Exceptional (79)
      8-9 Excellent (37)
      7-8 Very Good (68)
      6-7 Good (26)
      <6 Below Expectation (56)
      Time of the year
      Mar - May (80)
      Jun - Aug (49)
      Sep - Nov (65)
      Dec - Feb (72)
      All guests (572)
      All room types
      All languages

      Show reviews that mention 

      Showing 266 verified guest comments
      12345
      9.6
      Exceptional
      Nurasiyah from Malaysia
      Group
      Economy Class
      Stayed 1 night in December 2017

      Nice staff and pleasant stay”

      Stayed for 1 night. Our flight depart at 11pm and arrived at kualanamu 12am, we were panic because no shuttle bus, we want call hotel , but all shop already closed, thats why we cannot get a pulsa. Thanks god, the security boy at kualanamu using his cellphone to call our hotel for pickup us.. After arrived at hotel, our check in is smooth. I booked for economy, since economy room currently not available, the receptionist give us business class room without any charges ! The room super clean! And comfort pillow and mattress.. Breakfast not so much choice but overall is okay.. The porrige is super delicious.. High recommend. The hotel have pickup service for free at airport, do tell them if you need pickup service. Taxi rp50,000 per trip is quiet expensive for me because the hotel is near. And taxi limit for 4 person. If you guys come for 5 people, they instruct to take two taxi.. To me just waste your money. Better call hotel to pickup service at airport ! ☺️ and the staff is great. They greet customer in the morning and helpful. The bell boy also awesome service ! Keep it up .. The hotel location is quiet far from medan city. But no worry, for transportation you guys can using grab car 👍☺️ .. Is more cheaper than car rental, the next day we went to berastagi, we do research and ask the hotel supir almost rp1juta to get there. But we went to berastagi using grab car. We only pay for rp285,000 for 3hour 30minute to get there (berastagi). ☺️☺️☺️ eventhough grab car, you guys can also stop any place you want stop, like lunch , makan durian, and take a photo.. Its only pay for rp285,000 super duper save our money.. Grab car is suitable to get around. Check it out 😋😋

      Reviewed December 09, 2017

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      10.0
      Exceptional
      Naro from Indonesia
      Group
      Business Class Twin
      Stayed 1 night in January 2020

      Suprisingly good”

      It’s surprising with the room cost less than 300k per night, I am quite satisfied with the hotel. It is close to Kualanamu International Airport and also in the same area with the merchandise store. To excite you more, the hotel offers free transport to and from Kualanamu Airport. I should stay in this hotel again for the next visit

      Reviewed January 05, 2020

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      9.2
      Exceptional
      HUSNI from Malaysia
      Couple
      Economy Class
      Stayed 1 night in November 2017

      Good for transit”

      This hotel seems new since it was located at & surrounded by new shopping lots building. We purposely chose this hotel because it was nearby the airport (5-8 min by car) & we just needed a place to sleep for a night before departed for Danau Toba the next morning. If you arrive in Kualanamu Airport at night & plan to go to Danau Toba the next morning, instead of booking a hotel in Medan town, perhaps this is a good place to sleep for a short transit. Plus, it is near to the new highway to Danau Toba.

      Reviewed December 02, 2017

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      8.0
      Excellent
      Muhamad from Malaysia
      Solo traveler
      Economy Class
      Stayed 1 night in October 2017

      Pleasant Stay”

      Staff - friendly and helpful. Mika and Dedi. Room - comfortable and clean. noextensions directory in the room though. Had to call operator to ask for extension to room service etc. would suggest the management to fix at least 1 multi adaptor plug point in the room. All the plug point are for Indonesian plugs. bathroom - small, floor got wet when taking a shower as there was no partition between the standing shower and others. Room service - had grilled chicken. food presentation was good. chicken and potato was a bit hard. Breakfast - love the cafe. the large wooden table and seats. food was OK. Love the airlines concept in the hotel. Room service used the trolley like in an aircraft. Value for money and would stay there again if ever I’m coming for a short trip again. Thank you The Crew Hotel Kualanamu. ❤️

      Reviewed October 12, 2017

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      8.8
      Excellent
      Sivananthan from Malaysia
      Family with young children
      Economy Class
      Stayed 1 night in November 2018

      Hotel near with airport.”

      This hotel near with kualanamu international airport. Have free bus service to airport. Small bathroom and just have local tv channel only. Breakfast really nice.

      Reviewed November 11, 2018

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      9.2
      Exceptional
      muhammad from Indonesia
      Business traveler
      Business Class King
      Stayed 1 night in November 2019

      Nice hotel near Kualanamu Airport”

      This hotel cheap but very good. room very nice, AC is good, Breakfast nice. They have free shuttle from airport to hotel and hotel to airport FREE. This hotel very far to Medan city but very near from Kualanamu Airport.

      Reviewed November 15, 2019

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      9.6
      Exceptional
      martyn from Australia
      Couple
      Economy Class
      Stayed 1 night in December 2017

      Perfect for airport”

      This hotel is so easy for a layover at Medan. We arrived late and got a taxi from the taxi stand at arrivals and it cost AUD$6 ( the hotel had offered to pick us up but as it was late we did not want to wait) It takes about 8 minutes down the highway to get to the hotel. It is set in a new complex with 2 other hotels (Wing and another?)a KFC, convenience store and a couple of restaurants, this precinct has been built purely to service the airport and there is nothing else around, it is just at the side of the airport highway road. Check in was friendly, quick, easy and informative and the room was perfect, compact with cold aircon, small bathroom with high pressure hot shower, large comfy bed and flat screen Tv. We had dinner in the restaurant in the hotel lobby, it was excellent At check in we booked onto the shuttle bus and left at 5:30am, breakfast does not start until 6am so we were offeref a takeaway breakfast of toast and juice. Great value and really easy, highly recommend..

      Reviewed December 10, 2017

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      9.2
      Exceptional
      Siska from Indonesia
      Family with teens
      Economy Class
      Stayed 1 night in April 2017

      Close to Kualanamu airport with airport transfer. Excellent. ”

      Near kualanamu airport. Nice and helpful service. On time schedule airport transfer. Nice room & food. Recommended place to stay esp. for transit

      Reviewed April 11, 2017

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      10.0
      Exceptional
      kc from Malaysia
      Family with teens
      Economy Class
      Stayed 1 night in June 2016

      New developed hotel just operated few months in 2016”

      New developed hotel which about 15 mins away from Kualanamu. In room also can get WiFi. Breakfast is just a few choices, but still ok. Walking distance is KFC and another local restaurant.

      Reviewed June 08, 2016

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      10.0
      Exceptional
      SRINIVAS from Malaysia
      Solo traveler
      Economy Class
      Stayed 4 nights in February 2019

      Amazing stay”

      It's came with a surprise about The Crew Hotel, , It started with a warm welcome for an early checkin.The location is perfect and the facilities were excellent. Most of it the restaurants and the mall with ATM's are too good. Should say a perfect place to stay.Thank you Agoda👍

      Reviewed February 09, 2019

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      8.8
      Excellent
      James from United States
      Couple
      Business Class King
      Stayed 1 night in February 2016

      Great airport hotel”

      All new construction 15 minutes from Kuala Nanmu international airport. Additional towers under construction. Good enough in-house resturant. New KFC under construction nearby, but nothing else at this time. Very helpful staff but limited englsh. If you want a room with a window, don't get the cheapest room

      Reviewed March 02, 2016

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      7.2
      Very good
      mohd from Malaysia
      Solo traveler
      Business Class King
      Stayed 1 night in May 2019

      A/C problem”

      I'm staying 1 night in business class room, when i first entered the room it feels like a sauna, yes it is hot!, turn on the a/c, it takes a very long time for the room to be in a bearable condition, the a/c unit is too small for the room size and the air coming out from the a/c is not cold, maybe it needs some servicing, but i personally think the main culprit is the a/c compressor situated next to one small/single window, there's 2 unit, maybe the other compressor is from other rooms, the compressor exhaust fan is pointing straight towards the window and it blows hot air, even the wall besides the bed feels hot to the touch, and also the air circulation/ventilation in the room is not good, all this heat from the 2 compressors is slowly filling up the room..i opt for a smoking room but the windows cant be opened, there's 2 rows of big "fixed" windows but what's the point of it? for view? Im on 2nd floor, so all i can see is "the crew hotel signboard", the parking lot, security guys standing & patrolling and an empty field next to a small substation/powerstation..i hope that the management will look into this "heat" problem..the room is clean, there's l.co francise restaurant connected to the hotel lobby, the food is delicious, and also a few other restaurants nearby, also a convenient store but it should be 24hours, the staffs is friendly and helpful, nearby to kuala namu airport

      Reviewed May 04, 2019

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      10.0
      Exceptional
      Dien from Indonesia
      Couple
      Business Class King
      Stayed 1 night in January 2018

      GREAT HOTEL”

      I've been stayed for 2 nights with different date and it still remain great like my first experience. the location was good, only 15 minutes to kuala namu airport and the another great thing about this is they provide a shuttle service with the schejudle. tried to have a dinner on the restaurant and the taste surprisingly it's good and tried the nasi campur bali from room service menu and the delivery just take 10 minutes and the portion quite big for me. the room was spacious. Overall my experience during stay in this hotel was great and definietly will come back someday.

      Reviewed January 11, 2018

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      9.2
      Exceptional
      Papichaya from Thailand
      Couple
      Business Class King
      Stayed 1 night in April 2018

      Very value for money and close to the airport”

      It's very close to the airport so it easy for you in case that you have early morning flight. They also have a free bus and van to send you to the airport which is start from 3 a.m. and every 1 hour. The room is very clean and bed is comfortable. Very value for money for short night stay. The hotel also provided a small breakfast or if you have early morning flight they will prepare take a way breakfast for you.

      Reviewed May 01, 2018

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      7.2
      Very good
      Noor from Malaysia
      Solo traveler
      Business Class King
      Stayed 1 night in March 2018

      LESS THAN 10 MINS TO KUALA NAMU AIRPORT”

      Very near to Kuala Namu airport. Free shuttle for pick up but you may need to contact hotel directly. From hotel to airport, last shuttle bus is at 11am to the airport. Not sure why the last shuttle timings is a bit strange. They said that the driver are very busy with some airlines crew shuttle and transfer which they have some contracts. Not surprise to see lots of night stop crew in the hotel. Not too worry, take a grab instead for only IDR 30-35k to the airport. Or taxi is always available at the hotel. Food wise, easily can get KFC, Padang restaurant and some small eateries within like 100M from hotel. Great for short stay or on transit.

      Reviewed April 09, 2018

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      10.0
      Exceptional
      Seeta from Indonesia
      Solo traveler
      Economy Class
      Stayed 1 night in March 2020

      Great experience”

      Every time i must stay a night in Medan I choose this hotel, they provided pick up and drop off, just call the number they will ask you to go out and to the left in front of Circle K store their pick up white car usually await, it's so convenience, the room is spacious and clean, they are generous with amenities as well, free water refill, the only downside internet is non-existent in the room, but can't complain about the price they offered and what you got this is beyond value.

      Reviewed March 21, 2020

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      9.6
      Exceptional
      ramadhiny from Indonesia
      Family with young children
      Economy Class
      Stayed 1 night in September 2019

      good value, good hospitality ”

      Good value For business travel and if you have schedule morning flight. Free shuttle bus to airport and included breakfast. Clean room and bathroom, but small space (thats fine for me). Located in bussiness district, near from restaurant to have supper. The breakfast is quite complete for local traveler (for that price that u have spent). Keep up the good and warm hospitality.

      Reviewed September 25, 2019

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      6.8
      Good
      Vincent from Indonesia
      Couple
      Business Class King
      Stayed 2 nights in February 2019

      Ok hotel close to the airport”

      Only stayed at this hotel for a pitstop before heading out to Bali. Offers free shuttle service to and from airport but you have to call the hotel to arrange a pickup but when we did there were communication problems so we ended up paying for a third party shuttle bus. This hotel is mostly used by airline crews and people on transit. There are a few restaurants and other shops in area, there are also ATM machines in the other hotel next door and there is a small mini mart to buy snacks and drink. We had some issues with the room that we initially got (bussines class king) as there was a large gap in the door due to contruction error allowing for draft. You could also literally look through the gap so there was no privacy. We did get a new room however this room had the same contruction error but it was less obvious. Would still recommend this hotel if planning to stay one night in Medan if you're on transit as you would want to avoid the city centre of Medan at all times.

      Reviewed February 26, 2019

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      8.8
      Excellent
      Christiane from Germany
      Couple
      Stayed 1 night in May 2016

      Perfect!”

      We had booked the First Class Room for one night, as our flight out was very early in the morning. Our room was very spacious, nicely furnished and very clean. The bathroom was equally nice with a wonderful rain shower, a hair dryer and everything looked clean and impeccable. There is a free shuttle to the airport every hour at half past. Our shuttle left punctually at 03.30 am. We can fully recommend this hotel and would chose it again.

      Reviewed May 10, 2016

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      7.6
      Very good
      Fanny
      Business traveler
      Economy Class
      Stayed 4 nights in December 2017

      good place to stay”

      this hotel near airport, so it is the best choice to stay because there is a project in kualanamu airport, more efficient i think

      Reviewed December 19, 2017

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