Great location just at the boat ride harbour”

Location is great, just by the harbour where you can take boat ride in Sun Moon Lake. Lots of shops for meals and shopping just downstairs of the hotel. Breakfast is at another hotel (same management), within 5 min walk. Looks like newly and tastefully renovated.

Good stay, value for money”

We had a very good stay, staffs are very helpful and polite. Location is just in front of the port, though don’t be confused because actual rooms are located at the other building from the reception and resto. Breakfast is also good. Only weird thing is that the shower and cr is separate, much more weird was that cr only has curtain, no door, but they compensated it as toilet is high tech. Overall, our stay is very good and worth the money, I would recommend it.

Very good”

The staff very nice. The breakfast very good.

what you pay is what you see.”

It's a clean and cute hotel/inn close to the pier and night market. Hotel staff are very helpful and friendly, they explain and tell you what you need to know traveling in sun moon lake. The boat ticket normally is 150 TWD!

Awesome stay, Worth for Value, Clean & Comfortable”

We spent only 01 night there but it was a wonderful stay. The hotel (precisely, should be motel)is just 2 mins away from port, a lot of hawker stalls nearby which allow the guests to find food easily (provided not too late, as most of the stalls closed at 7pm). Family mart & 7-11 are just few steps away, very convenient. Hotel reception also helps with tourism info, can easily grab ticket for lake tour over here. As for those who wants to go on cable car or enter the theme park 九族文化村, you can get the ticket for from hotel (package price available). Cable car station is just 15-17mins walk from hotel. You can enjoy the fresh air and nice lake view while walking there. The hotel just renovated recently, rooms come with all kind of basic amenities, they even have built in spa inside the bathroom. Overall, I strongly recommend this hotel for whoever going to Sun Moon Lake. ;)

Pleasant ; Room, though small is compact ”

The room is compact with little space for luggage. The bathroom is very small and there is no wardrobe or hanger to hang our jackets. The bed/sleeping area is a mattress on a raised platform with a 3 ft wide space at foot end for luggage. there is also no bedside table. The staff provides courteous personalised service by bringing us to the room and explained how to operate the knobs in the bathroom. The good breakfast spread is impressive. Overall, it is very good value for money.

Nice Hotel near Sun Moon Lake”

The hotel staff were very nice and warm, very accommodating and tried their best to speak English to be understood. They even take effort to bring our luggages to our hotel room while we went out for a stroll. When we come back, our luggages were at the hotel room already. The room was small but very clean especially the linens. The buffet breakfast was very nice had a great view of the lake while taking our breakfast.

nice small luxury hotel ”

The hotel offered us an upgrade and we got free dinner. So it's very worth for the money. Hotel has as well a free shuttle bus service which should be written in the website as well so it would be easier to decide to book a room there and would be easy for all travellers not to worry how to get to the hotel since it's still 20 mins ride from the bus station shueishi to the hotel. The staffs don't speak much englich but they gave a lot of effort to do good service and we are happy with the hotel. The room with upgrade is very nice with window and we can use jacuzzi with a view.

Worth for money”

Nice room but no view in room, inconvenient to car park n breakfast, and hard to find the place

Good location”

Near sun mon lake, very easy to go any hot spots

Nice staff”

Staff is helpful and friendly

Good view and clean room”

Good view and the room is clean

Excellent service ”

Strongly recommend this hotel for visiting Sun Moon Lake. Great value for staying. Tracy is a very friendly and helpful person to host us during the stay. The hotel is very clean and the breakfast was delicious with veriety selection. I would definitely come back staying at this hotel in the future.

Friendly Staff”

The staff at the inn and breakfast location are friendly and helpful. The noise does travel but as long as you don't happened to visit during peak season, it still ok. The location it self are near Ita Thao pier.

Nice budget hotel”

The crystal inn is a budget hotel under the crystal hotel group. It's clean, comfy, and very informative. Good breakfast and location. Only the room we were staying isn't that big. Overall, a nice budget hotel.

Sister hotel.”

A sister hotel of their bigger hotel facing the lake. This inn is located a 5mins walk away from the bigger hotel where the reception and breakfast are, amist the food street. Itao pier is relatively small so its easy to walk around everywhere. 30mins to cover the streets. Service and breakfast is great. Towel, shower gel, shampoo, toothbrush, razor provided. Only downside is Shower area is very small and anti slip mat is moldy.

Small bathroom”

There isn't any scenary view from the bedroom. Shower room is so small that it only allows one person to stand with little moving space. Basically there isn't any staff manning the concierge. The staffs are all at the main hotel another street away. You will either need to walk over or call for them. I will probably wont stay in this hotel again but others instead.

Great Location and Neat Room”

We were hoping there would be a direct view of the lake, but it was not so. I believe this is more of the budget version of The Crystal resort, as it looks more modern and casual than the main hotel. We booked the quad (Shine), and it looked great. My family loved the design of the room, except personally I did not like the curtain partitioning of the bath area from the bed area. The shower enclosure is clear (not frosted like the glass for toilet area), so the shower and lavatory areas cannot be used simultaneously. For people whose concern is privacy, this may be a little awkward (especially if you're staying here with people who are not family or close friends). The shower knobs were tricky to operate, even though a guide was provided (mostly in Chinese). The hotel is located a few minutes away from the port/observation deck, so it's really a good location. There are convenience stores (7-11 and Family Mart) nearby, as are restaurants and food stalls (but because it was raining when we were there, they closed really early--like 6pm). Check-in and check-out were a breeze, we simply fill up a short form upon check-in, and surrendered the keycards for check-out.

Nice staff and comfortable hotel”

Located in front of the Itahao Ferry Pier and the cable car station is just nearby. Itahao is quiet than the Shuishe and the eateries around are cheaper. We stayed in a Quad despite we have only 2 adults and a child, as the double room could not add extra bed. The quad has no window but is comfy with a tatami style - the bed is comfortable and you feel like home. Decent breakfast and the staff is friendly and helpful. Reasonable price.

Disappointingly small room”

Crystal (No window) rooms are located in another building from the main Crystal Inn. Aware that the room was booked at a lower price from other resorts in the area, the room was still disappointingly small. There was only a standing shower and the toilet was only separated by a curtain. The room however, is clean.