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The Crystal Resort Sun Moon Lake

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Excellent
Based on 723 reviewsSee what guests said
8.2
84% would recommend to a friend
The Crystal Resort Sun Moon Lake
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Interior view
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8.2 Excellent guest rating
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"Little variety in choice of food"

DIONNESingapore
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8.8 Excellent location
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8.8Location
  • Heart of the City

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Blackout curtains

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Room choices
Lake Suite
...
  • Lake view
  • 72.6 m²/781 ft²
  • 1 double bed
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Moon Room
...
  • Lake view
  • 39.6 m²/426 ft²
  • 1 double bed
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Sun Room
...
  • City view
  • 49.5 m²/533 ft²
  • 2 double beds
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Quad Deluxe
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  • No view
  • 49 m²/527 ft²
  • 2 double beds
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Dawn Room
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  • No view
  • 33 m²/355 ft²
  • 1 double bed
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Double or Twin
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  • 73 m²/786 ft²
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Double or Twin
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  • 33 m²/355 ft²
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Verified guest reviews

Agoda Reviews (723)
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Cleanliness8.4
Facilities7.2
Location8.8
Room comfort and quality8.7
Service8.6
Value for money7.3
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Showing 614 verified guest comments
12345
7.6
crystal from Singapore
Family with young children
Lake Suite
Stayed 1 night in August 2017
Wonderful Room but Dining is so so only
The room we booked was very very clean and spacious. the view of the lake is also gorgeous. Dinner and breakfast is not very suitable for toddler as it was a set meal with little options. Staff was also very thoughtful to provide a little bathmat for my toddler to use.
Reviewed November 14, 2017
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7.6
MEOW from Malaysia
Couple
Dawn Room
Stayed 1 night in November 2017
Great place to stay in Sun Moon Lake
Not an accommodative hotel, say, If the hotel could allow a late check out at 1pm.
Reviewed November 08, 2017
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8.0
Pauline from Singapore
Family with teens
Lake Suite
Stayed 2 nights in October 2017
Nice retreat out city in a cozy suite with nice vi
Near the street food where the aborigines ate. Stoneas throw from pier thus easily accessible to shuishe.
Reviewed October 23, 2017
★Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards
Responded November 02, 2017
The Crystal Resort Sun Moon Lake
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8.8
DIONNE from Singapore
Couple
Lake Suite
Stayed 2 nights in May 2017
Great location and view
Little variety in choice of food
Reviewed May 30, 2017
Dear Valued Guest, Thank you for sharing your feedback with us following your stay at The Crystal Resort Sun Moon Lake. In regards to the service shortfalls that you mentioned, we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.
Responded August 03, 2017
The Crystal Resort Sun Moon Lake
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8.0
Wang from South Korea
Couple
Moon Room
Stayed 1 night in August 2016
Crystal Resort Sun Moon Lake
Crystal Resort is not a big hotel, but it is a decent and quiet hotel. Breakfast is--as it is with most mid to small size hotels in Taiwan--a joke, but the view is awesome, because their property is at the waterfront. The rooms are relatively quiet, and spacious. Their parking lot is a couple blocks away, so there is a bit of walking to be done to fetch stuff from the car, but if you're going to Sun Moon Lake, you're going there to walk anyway!
Reviewed April 04, 2017
Dear Valued Guest, Thank you for sharing your feedback with us following your stay at The Crystal Resort Sun Moon Lake. In regards to the service shortfalls that you mentioned, we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.
Responded August 03, 2017
The Crystal Resort Sun Moon Lake
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9.6
Ross from United States
Couple
Lake Suite
Stayed 2 nights in March 2017
Excellent Lakeside Hotel with Stunning Views
My girlfriend and I stayed on the 6th floor in a very spacious suite with a king bed. The hotel itself has a nice dining room for breakfast and dinner, which we received complimentary during our stay each day. The meals were decent and very filling. There's also a small fitness room and a bar downstairs. The entire hotel was impeccably clean, although a bit dated. The staff is always there to help and was friendly, fulfilling every one of our requests. They were very helpful in recommending what we should do nearby and making our stay comfortable. The room itself was also very clean and spacious — large living area with couches, 2 TVs, a large standalone bath tub with air jets, bath salts provided (big plus for us), shower, and an advanced Toto toilet with heated seat. Lots of toiletries provided as well like razors. There was also a balcony with a table and chairs with awesome views! Free WiFi provided throughout the hotel. The room itself could use a few minor fixes here and there, but in general was great. The location is phenomenal — a few steps from the pier where you can access ferries across the lake (we were in the off season, but the hotel offered daily unlimited tickets for just $100NT!), the town itself is a bit sleepy, but all kinds of shops for trinkets and food. There's a handy 7-Eleven open 24 hours right around the corner. The aboriginal village and theme park is a great place to go and the gondola picks near the hotel (about a 10-15 min walk). This area was nicer than the main port where shuttles drop off visitors, as it was less "tourist-y" and a bit quieter. We did have to go across the lake into the main port for more lunch options though. Overall, we had a very pleasant, peaceful, and relaxing stay. We highly recommend this hotel and the suite room!!
Reviewed March 21, 2017
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards
Responded August 03, 2017
The Crystal Resort Sun Moon Lake
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9.6
Fung from China
Couple
Lake Suite
Stayed 1 night in March 2016
Exceptional
The hotel room is very good, very clean and nice, staff is helpful too. nice view from the room
Reviewed March 09, 2017
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards
Responded August 03, 2017
The Crystal Resort Sun Moon Lake
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8.8
JUI-CHIN from Taiwan
Couple
Moon Room
Stayed 1 night in February 2017
Cozy place, nice service, friendly staff, will be back.
Staff are friendly, the room I stayed has great view and comfortable but one of washbasins was clogged. We didn't tell the hotel coz another one works anyway. Breakfast is okay, not many choices but good enough for a hotel with only 20 rooms. Great service. Parking space is around 3 to 5 mins walk away from the hotel but the staff will pick you and your luggages up from the parking space. Let's said it's a good choice if you visit Sun Moon Lake.
Reviewed March 03, 2017
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards
Responded August 03, 2017
The Crystal Resort Sun Moon Lake
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6.4
xu from Singapore
Couple
Moon Room
Stayed 2 nights in February 2017
Average
Not v clean. View was nice but room wasn't that clean
Reviewed February 18, 2017
Dear Valued Guest, Thank you for sharing your feedback with us following your stay at The Crystal Resort Sun Moon Lake. In regards to the service shortfalls that you mentioned, we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.
Responded August 03, 2017
The Crystal Resort Sun Moon Lake
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9.2
Vincent from Singapore
Business traveler
Moon Room
Stayed 1 night in December 2016
Great Hotel
Great location.
Reviewed January 12, 2017
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The Crystal Resort Sun Moon Lake
|Excellent 8.2
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