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8.1

Excellent
2.7% this month
/10
(1,888 reviews)See what guests said
Highly rated by guests – 87% would recommend
View66
Housekeeping36
Breakfast17
See map

8.3

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Mount Santubong 2.2 km
Sarawak Cultural Village 2.4 km
Cat Museum 15.9 km
Sarawak Orchid Garden 17.3 km
Kuching Esplanade 19.3 km
Chinese Museum 19.4 km
Sarawak Museum 19.6 km
Cat Monument 19.6 km
Semenggoh Nature Reserve 36.3 km
Jong's Crocodile Farm & Zoo 42.0 km
Nearby landmarks
Pantai Puteri 350 m
View Point 1 1.1 km
Damai Golf & Country Club 1.4 km
Taman Negara Santubong 1.7 km
Damai Beach 1.9 km
Mount Santubong 2.2 km
Sarawak Cultural Village 2.4 km
Pulau Kera 2.9 km
Borneo Samariang Resort City 6.1 km
Pulau Salak 6.8 km
The Culvert

"Overall is good."

Xin - May 12, 2022
Beachfront Suite - Interior view The Culvert
 The Culvert
Lobby The Culvert
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The Culvert

Jalan Sultan Tengah, Damai / Santubong, Kuching, Malaysia, 93050 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Damai / Santubong part of Kuching, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Semenggoh Nature Reserve. Restaurant, hot tub and fitness center are among the special facilities that will enhance your stay with on-site convenience.

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Attention

This property is in high demand!

11 travelers have booked today.

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

  • Airport transfer

  • Private beach

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

Value for money7.7
Location rating8.3
Nearest airportKuching International Airport (KCH)
Distance to airport27.0 km

Rooms available at The Culvert

Sea View Queen
...
  • Room size: 10 m²/108 ft²
  • Pool view
  • 1 queen bed
Enter dates to see prices
Sea View Suite
...
  • Room size: 14 m²/151 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Deluxe Queen
...
  • Room size: 10 m²/108 ft²
  • Nature view
  • 1 queen bed
Enter dates to see prices
Beachfront Suite
...
  • Room size: 25 m²/269 ft²
  • Beach view
  • 1 king bed
Enter dates to see prices
Suite Room
...
  • Room size: 13 m²/140 ft²
Enter dates to see prices
Nature View Suite(1 King Bed)
...
  • Room size: 10 m²/108 ft²
Enter dates to see prices
Suite
...
  • Room size: 10 m²/108 ft²
Enter dates to see prices
Suite King Bed
...
  • Room size: 10 m²/108 ft²
Enter dates to see prices
Nature View Suite
...
  • Room size: 10 m²/108 ft²
  • 1 king bed
Enter dates to see prices
Deluxe King Room
...
    Enter dates to see prices

    Frequently asked questions

    Does The Culvert have a hot tub?

    A hot tub is one of the facilities available at The Culvert.

    What time is check-in and check-out at The Culvert?

    Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee.

    How do I get to The Culvert?

    For those who wish to drive their own cars, The Culvert has a car park available for guests. Parking is free for guests. Self-parking is conveniently available at the resort.

    Is breakfast offered at The Culvert?

    Start your mornings right, with the continental and buffet breakfast options offered at The Culvert. Halal breakfast is available for guests. There's an additional charge of 80 MYR for adults and 25 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

    What are my dining options at The Culvert?

    The Culvert features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

    Can special events be hosted at The Culvert?

    Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at The Culvert. Small or intimate events like birthday parties, entertainment events and honeymoons can also be accomodated. Services for in-house catering, in-house planning and event decoration are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

    What is the smoking policy at The Culvert?

    The Culvert does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What restaurants are nearby The Culvert?

    The Culvert’s neighborhood is Damai / Santubong which includes popular restaurants such as Escobar Bar & Grill, Saif's Steambot & Bbq and Bayridge Seafood & Chinese cuisines.

    What are popular attractions near The Culvert?

    The Culvert’s location in the Damai / Santubong neighborhood makes it close to famous attractions including Sarawak Cultural Village and Borneo Samariang Resort City.

    What popular beaches are close to The Culvert?

    The Culvert’s Damai / Santubong neighborhood also includes Damai Beach and Pantai Puteri.

    What popular natural sightseeing spots are close to The Culvert?

    The Culvert’s nearby natural sights include Mount Santubong, Taman Negara Santubong and Bako National Park located in the same Damai / Santubong area.

    Show more questions
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    Explore the neighborhood

    What people love about The Culvert

    • 10

      Exceptional

      "Overall is good."

      Xin

      |

      May 12, 2022

    • 10

      Exceptional

      "Will visit again"

      Xin

      |

      May 12, 2022

    • 9.6

      Exceptional

      "A good place to relax."

      TENG

      |

      May 9, 2022

    Property ranking|Compared to 529 Kuching properties
    See all rankings
    Service score
    8.5/10
    Cleanliness score
    8.3/10
    Cheapest price score
    Room size
    14 sqm.
    Better than
    85
    %
    of Kuching properties
    Better than
    84
    %
    of Kuching properties
    Better than
    84
    %
    of Kuching properties
    Bigger than
    80
    %
    of Kuching properties
    Overall rating:

    8.1

    Excellent
    1,888 reviews
    Cleanliness
    8.3
    Facilities
    7.7
    Location
    8.3
    Read all reviews >
    What travelers say they love:
    We appreciated the easy access of the beach, pool and restau...
    Brenda from Malaysia
    Family with young children
    More about The Culvert

    More about The Culvert

    The Culvert

    It's time for an adventure-filled holiday! Explore Kuching with a stay at The Culvert.
    The range of services provided by The Culvert ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the resort's free Wi-Fi internet access. Parking is available and free, provided by the resort for guests with their own transportation. If you want seats to city's best entertainment, you can get help through the resort's tours.
    The resort's on-site laundromat and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include daily housekeeping, so you can relax and enjoy your stay. The resort is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
    Guestrooms at The Culvert are fitted with all the amenities travelers need. The resort provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. The resort also provides guests with bottled water and mini bar in some rooms. The Culvert also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


    Dining and things to do

    Start your vacation days in the best possible way. Your mornings at The Culvert begin with a complimentary breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. The Culvert caters to its guests varied dietary restrictions with cuisine types such as halal available. Have fun at night with your travel companions right at the resort's bar.
    The Culvert lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. The resort's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the hot tub, steam room and sauna. The many offerings at The Culvert ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
    The poolside bar at The Culvert gives you a great reason to spend more time in your swimsuit. For those who hate to miss a workout, a trip to the resort's fitness facility will keep you fresh and healthy. Have some relaxing fun with family and friends at the library.


    Around the property

    Visit the sights and local attractions of Kuching during your stay at the resort. Learn about the city's art history with a day at Sarawak Cultural Village located 2.3 km away, where you can see collections by famous artists. Pose in front of Kuching Esplanade located 19.1 km away, and you can always show your friends the time you went to Kuching.


    Reasons to stay here

    Past guests rate facilities here higher than 82% of the city's accommodation.
    This resort stands above the rest with a cleanliness score that beats 84% of accommodations in the city.
    This resort stands out for its staff and service, scoring higher than 85% of the city's accommodation.

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    Amenities and facilities
    Very good
    Facilities

    7.7

    Most talked about facilities

    Swimming Pool

    15 mentions

    Food & Dining

    10 mentions

    Breakfast

    10 mentions

    Beach

    8 mentions

    Languages spoken

    • English
    • Chinese [Mandarin]
    • Indonesian
    • Malay

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Hiking
    • Hot tub
    • Pool with view
    • Private beach
    • Sauna
    • Spa
    • Steamroom
    • Swimming pool [outdoor]
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Alcohol
    • Bar
    • Bottle of water
    • Breakfast [free]
    • Fruits/snacks
    • Kitchen
    • Poolside bar
    • Restaurant [halal]
    • Restaurants

    Services and conveniences

    • Air conditioning in public area
    • Daily housekeeping
    • Elevator
    • Ironing service
    • Laundromat
    • Laundry service
    • Library
    • Luggage storage
    • Smoke-free property
    • Smoking area
    • Terrace

    For the kids

    • Swimming pool [kids]

    Land sports

    • Golf course (within 3 km)

    Access

    • CCTV in common areas
    • CCTV outside property
    • Fire extinguisher
    • Non-smoking rooms
    • Pets allowed
    • Security [24-hour]

    Getting around

    • Airport transfer
    • Car park [free of charge]
    • Shuttle service

    Available in all rooms

    • Accessible by stairs
    • Additional toilet
    • Air conditioning
    • Clothes dryer
    • Clothes rack
    • Fire extinguisher
    • Free bottled water
    • Hair dryer
    • Hypoallergenic
    • Individual air conditioning
    • In-room safe box
    • In-room tablet
    • Linens
    • Mirror
    • Pool facilities
    • Private bathroom
    • Safety/security feature
    • Sauna
    • Shower
    • Sleep comfort items
    • Slippers
    • Socket near the bed
    • Soundproofing
    • Streaming service like Netflix
    • Swimming pool [direct access]
    • Toiletries
    • Towels
    • Trash cans
    • Washing machine
    Food and dining
    Breakfast options
    • Asian
    • Continental
    • Halal
    • Buffet
    Restaurants on site

    Restaurant

    • Menu: A-la-carte
    Location
    Jalan Sultan Tengah, Damai / Santubong, Kuching, Malaysia, 93050
    Excellent
    Location

    8.3

    Airports

    • Kuching International Airport (KCH)
      27.0 km
    • Tanjung Manis Airport (TGC)
      110.7 km

    Hospital or clinic

    • Klinik Kesihatan Petra Jaya
      15.6 km

    Convenience store

    • 7 Eleven
      2.4 km
    What's nearby

    Popular landmarks

    • Mount Santubong
      2.2 km
    • Sarawak Cultural Village
      2.4 km
    • Cat Museum
      15.9 km
    • Sarawak Orchid Garden
      17.3 km
    • Kuching Esplanade
      19.3 km
    • Chinese Museum
      19.4 km
    • Sarawak Museum
      19.6 km
    • Cat Monument
      19.6 km
    • Semenggoh Nature Reserve
      36.3 km
    • Jong's Crocodile Farm & Zoo
      42.0 km

    Nearby landmarks

    • Pantai Puteri
      350 m
    • View Point 1
      1.1 km
    • Damai Golf & Country Club
      1.4 km
    • Taman Negara Santubong
      1.7 km
    • Damai Beach
      1.9 km
    • Mount Santubong
      2.2 km
    • Sarawak Cultural Village
      2.4 km
    • Pulau Kera
      2.9 km
    • Borneo Samariang Resort City
      6.1 km
    • Pulau Salak
      6.8 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Children 0-12 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 13 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • The minimum age required to stay at this property is 18 years.
    • This is a strictly non-smoking property.
    • The property does not allow joiners or visitors.
    • Guests staying at this property can use the laundry facilities at no additional charge.
    • The property requires a refundable security deposit of MYR 100 upon check-in. Debit card is not accepted.
    • The maximum occupancy for each room is two persons.
      Guests are advised to book an additional room if the number of guests exceeds two persons be it an adult or a child.
    • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
    • All special requests are subject to availability and additional charges may apply.
    • The total price of reservations is based on single or double occupancy. Extra charges may apply for additional guests, up to the maximum capacity, which is payable at the property. Please contact the property for more details.

      The additional child will be charged RM25 per person.
      The additional adults will be charged RM80 per person.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until11:00

    Getting around

    • Airport transfer fee120 MYR
    • Travel time to airport (minutes)60

    Extras

    • Breakfast charge (unless included in room price)80 MYR

    The property

    • Number of floors1
    • Number of restaurants1
    • Number of rooms 46
    • Year property opened2017
    • Most recent renovation2018

    Reviews of The Culvert from real guests

    Provided by verified guests of Agoda
    8.1
    /
    10
    Cleanliness8.3
    Facilities7.7
    Location8.3
    Service8.5
    Value for money7.7
    High score for Kuching
    Rating
    9+ Exceptional (235)
    8-9 Excellent (108)
    7-8 Very Good (147)
    6-7 Good (53)
    <6 Below Expectation (103)
    Time of the year
    Mar - May (134)
    Jun - Aug (117)
    Sep - Nov (182)
    Dec - Feb (213)
    All guests (1,888)
    All room types
    All languages

    Show reviews that mention 

    Showing 646 verified guest comments
    12345
    9.6
    Exceptional
    Siti from Malaysia
    Family with young children
    Sea View Suite
    Stayed 1 night in December 2020

    Great experience to nature!”

    This resort is well-maintained. Opened in 2018, The Culvert lies on a stretch of secluded beach right next to one of Sarawak’s most iconic landmarks – Mount Santubong. Before make the booking, as usual I will read some reviews from previous guests. The negative reviews are came from guests who are staying in Standard room. Because the room is small where the toilet & bathroom are also inside the culvert. So u have to crawl on the bed to get to toilet. So, this is definitely not a good choice. So, I choose to stay in Suite room. Just top up a little bit more to get a good experience staying inside the culvert. They have 10 suite rooms. The best room with great view is King Suite. Its located right in front of the sunset deck. Make sure u stay in this room type to avoid disappointment. Toilet and bathroom are separated but en-suite. They have 2 small swimming pool, Clean beach, library and nice restaurant. Some of the facilities are not operated maybe because of the MCO.

    Reviewed December 31, 2020

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    10.0
    Exceptional
    Mohd from Malaysia
    Group
    Deluxe Queen
    Stayed 1 night in October 2018

    A great hideaway for relaxing and recharging”

    We came to the Culvert for a short transit one-night stay and used it as our base while in Kuching. We were originally told it is far away from the city and would be inconvenient to use as a base. However, we didn’t think it was an inconvinience at all. We spent the day visiting the Cultural Centre that is just 5 minutes away by car and then visited the city at night (which is better given the nicer views with the lighting effects). The Culvert is really basic so visitors must not compare it to a normal hotel. It is more like glamping venue but little more equipped. The normal room has a bed that is immediately by the door. Small bags can be put under the bed while larger ones may have to be put at the small platform in between the toilet and the bed. Yes, there is ensuite toilet, which is great, albeit the small size. So some degree of basic comfort and privacy are met. The breakfast was awesome and delicious. We thought it was very properly prepared and no corners were cut!

    Reviewed October 26, 2018

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    10.0
    Exceptional
    shafira from Malaysia
    Couple
    Sea View Suite
    Stayed 1 night in September 2020

    Nature lover will definitely love it!”

    Perfect location, surrounding. You can enjoy beach and forest at the same time. The view of sunrise n sunset is stunning! The decoration is beautiful where instagrammers will love it. But the room is quite pack will little space to keep ur belongings. Make sure to bring mosquito repellent if u dont like to be bite by one. At night will have more mosquitoes than daytime. Suitable for escaping from the city but u still enjoying good internet as it is only 20minutes away from the city. A lot of seafood restaurant nearby and u can also go to kampung buntal to enjoy delicious seafood which is just 10minutes drive. U can also go to damai beach which is so near to the culvert. There is also dinner being served up until 9pm everyday.

    Reviewed October 01, 2020

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    9.6
    Exceptional
    Sherlyn from Singapore
    Couple
    Deluxe Queen
    Stayed 1 night in December 2019

    Glamping Experience with Resort Facilities”

    The culvert is truely a unique experience. Though the place is out of town but its worth the trip and to spend a few relaxing days there. Everything is exactly like the pictures and it didn’t feel claustrophobic sleeping in a culvert and felt cozy. The only downside is when its raining and there’s no shelter at all to your room. So you would have to to a helter skelter rush into the room with the umbrella to make sure the rain doesnt get in and wet the sheets. Even when it isnt raining we rush to close the doors too for fear of insects joining us. Definitely arm yourself with an insect repellent lotion while there and treat it as a camping experience and you would be pleasantly surprise. The beach was perfect (though small) but had a perfect view of the sunset. Service was amazing.. upon hearing that we would be taking an early flight in the morning they offered to book an cab for us and made sandwiches for us to go. We felt right at home with the homely treatment.

    Reviewed December 29, 2019

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    8.8
    Excellent
    Felicity from Malaysia
    Couple
    Sea View Suite
    Stayed 1 night in November 2019

    Good stay, awesome view. However, read tips below;”

    ✅Stayed in king suite. Thus not as packed as other room. Good for short stay away from city. Awesome view overlooking the beaches & Mt Santubong. Love the infinity pool. Breakfast is okay only, but can be improved. Attentive staff. Bed was comfy. Dont worry room doesnt have musty smell even tho you’re sleeping in a grebat. 🤣 Tips: Room is pretty packed so avoid bringing bulky bag. No wardrobe to hang clothes. Only 1 hook inside our culvert room. Surau provided for Muslim guest. Might be not convenient for elderly as there are too much step & staircase.

    Reviewed December 02, 2019

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    8.4
    Excellent
    Stephanie from Malaysia
    Couple
    Deluxe Queen
    Stayed 1 night in January 2019

    Close to nature but limited space”

    I really enjoy my stay at here. It offer you calmness and positive vibe. The colour decoration arrangement was so creative catchy and attractive. The design it unique that is why the name is “the culvert”. The place was so good for photo taking and it is clean comfortable and everything os good. But the space was limited ; couples or duo traveller might find it comfortable to stay here.. but for married couple with two to three kids, maybe its not so comfortable for them. As once u enter the room, u need to step on the bed and after the bed ,will be a bathroom. So not much movement inside. Anyway, I love the design and view over there. Good job culvert! (:

    Reviewed January 07, 2019

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    8.8
    Excellent
    wan from Malaysia
    Couple
    Deluxe Queen
    Stayed 1 night in December 2018

    Friendly staff and peaceful stay”

    The Culvert is suitable for a couple but my suggestion is to book the suite room as it has extra space instead of the regular standard queen room, which is small. My favorite area is the sunset deck which I found the very interesting and cozy area. The swimming pool is small, but they are constructing another pool, which is much bigger than the previous. There is one staff name Eko, from Japan is friendly and very helpful.. not to forget Memey and Celine too. And overall, this is a place's worth to stay. Thank You The Culvert.

    Reviewed December 24, 2018

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    8.0
    Excellent
    Sharon from Malaysia
    Group
    Deluxe Queen
    Stayed 1 night in January 2020

    A retreat from the city”

    Spend a night there during Chinese New Year. The size of the culvert was small, good enough for two adults to stay there. This resort is good for couples but not recommended for big families with kids. Pros : As compared to other resorts around Kuching it is considered as a very peaceful place with not much noises in the morning or night. The place is clean. The food is good, big portion about RM20-30 per dish. (love the carbonara) A good place for working people to rest and retreat from the city. Love the concept of using the culvert (reminds me of The Hobbit) Cons : Limited facilities Small pools Small beach The air ventilation in the toilet is really bad.

    Reviewed January 29, 2020

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    9.6
    Exceptional
    Olga
    Couple
    Sea View Queen
    Stayed 2 nights in December 2019

    Exceptional”

    it’s a very young and chic place to begin with cause it’s modern but it didn’t run away from the nature side of things which is great. although, Culvert could actually consider tinting the room windows instead of making it see through because i’d like to have sunlight while enjoying the view from my room. other than that, food was decent, but still have room for improvements. if you want space, go for the deluxe but superior is still fine with me. i’d like to go again only if they have the windows tinted and can’t be seen from outside for privacy matters. thanks again

    Reviewed December 18, 2019

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    8.0
    Excellent
    Tee from Malaysia
    Family with teens
    Beachfront Suite
    Stayed 2 nights in June 2019

    Boutique hotel”

    THe culvert hotel concept is unique. However, we found that the size od culvert is a way bit small. It will be good if they upgrade the room size. Worth to have a tried to stay at the Culvert hotel. breakfast selection is limited.

    Reviewed June 10, 2019

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    9.2
    Exceptional
    Annette from Malaysia
    Solo traveler
    Deluxe Queen
    Stayed 1 night in October 2020

    One night stay and that's it. ”

    Deluxe Queen room is suitable for solo traveler. More than that, not recommended. The Culvert staffs are very well trained. Amazing service and super fast check in/out. Food is amazingly delicious. Recommended for a short weekend gateway. Recommended if you love outdoors view as the room is quite small. Would come back just to unwind from hustle bustle of the city. Con: MOSQUITOES/insects. Please PLEASE bring your own repellent.

    Reviewed November 01, 2020

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    8.0
    Excellent
    Debbie from Malaysia
    Couple
    Deluxe Queen
    Stayed 1 night in September 2018

    Deposit is RM200”

    The culvert/staffs should have stated the deposit is RM200 beforehand. People from town are all coming for a nice relaxing staycation close to nature, you can’t expect we bring hundreds of cash in the wallet. Not to mention , they didn’t accept DEBIT card. You’ve asked the visitors to pay RM200 by cash or by credit, but do not accept debit, when there’s clearly a sign on the receptionist desk that they accept CREDIT,DEBIT & AMERICAN EXPRESS. So piece of advice here, get ready ur cash! And beside that, the staffs should heat up the breakfast so that It won’t be cold for those guests that come late for the breakfast & variety of food are not much. Overall, it was an amazing stay. Everything is clean & nice.

    Reviewed September 26, 2018

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    8.4
    Excellent
    florissa from Malaysia
    Group
    Deluxe Queen
    Stayed 1 night in August 2020

    Customer Service”

    My goodness, i don’t even know where to begin. Felt like i was not even welcomed there. Both receptionists, on my checkin days (29/9) were all no smile and stressful. Idk if management wise you guys were having internal problems or they have a problem of their own, idk. But guys, seriously, you’re the frontliners. At the very least, smile pleasantly, talk and act like you really appreciate people coming to your hotel and not like “ah, when will this day be over” might as well take a good rest at home and not show up to work right? I’m actively involved in the industry myself so i really know how big was the impact in welcoming. It’s gonna be my first impression towards what I can expect for my whole stay. Oh don’t let me start again on the ladies. Called the receptionist to ask for an iron. And the one who picked up told us to collect it from the front. Upon arriving i stumbled into this one kind gentleman and he told me that i can actually request the housekeeping to send it to the room. And the receptionists wasn’t showing any guilt. The very least, give me right information. Wasn’t being demanding here trust me, but bad customer service doesn’t make the stay pleasant. Overall, we were happy on our staycation, the food was nice, the room was clean and tha facilities were tip top, except, really, the two ladies in front. Try to love your job a little. Thanks Culvert!

    Reviewed September 04, 2020

    See room deals

    Hi Florissa, first and foremost thank you for your time in writing this feedback. We are truly sorry for your bad experience at The Culvert. We will surely look into the issue. Thank you once again for staying at The Culvert. With regards, The Culvert's Management

    Responded September 04, 2020
    The Culvert
    9.6
    Exceptional
    sandra from Malaysia
    Group
    Deluxe Queen
    Stayed 1 night in February 2019

    Good value for money”

    Definitely one of the place everyone should try, but it’s not suitable for family with kids to go here. A place that i feel like i dont want to go home! Thumbs up the culvert!

    Reviewed February 21, 2019

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    9.6
    Exceptional
    Ngu from Malaysia
    Couple
    Sea View Suite
    Stayed 1 night in February 2021

    Unique experience in Santubong!”

    Most unique travel experience in Santubong area. Room is small, but cozy. Paid extra for the king suite which comes with a large attached bathroom with tub. Major downside is that the rooms can be quite hot during a sunny day and takes a while to cool down at night. The beach front is secluded and accessible from the property. Two small pools (shaded by trees) are available for guests to take a dip, lounge and relax on a hot day. Overall, a very nice hotel, unique experience. Will come to visit again.

    Reviewed February 19, 2021

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    8.4
    Excellent
    zamani from Malaysia
    Group
    Deluxe Queen
    Stayed 1 night in December 2018

    Relaxing”

    Cool places, very relaxing and quite.. the Culvert it self not bad.. queen bad and private shower.. not recommended for family with children..just at night a lot of mosquitoes.. anything else ok🤘🏽..

    Reviewed December 10, 2018

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    7.2
    Very good
    Helen from Malaysia
    Couple
    Beachfront Suite
    Stayed 2 nights in September 2019

    Pleasant Stay for A Short-Trip”

    Open and natural concept of bathroom. My bathtub full of flies during night fall till next morning. Suites room still look small due to structure limitation. Please choose suites if you afford for it. The room should ready with more hooks for clothes and etc, long table-top for guest to put their personal belongings. The restaurant's food is super nice, although is not 5-star kitchen, the chef serve well in plate. The breakfast is not okay to me, all carbo, no meat at all, first-day only few small pieces of fried chickens, the 2nd-day totally same and no meat at all. The gym equipment and swing chairs place at open-air space. The gym equipment is dustry, and only 2 equipments. The swing chairs cushion is super wet. It absords rain-water and hardly dry well. It looks dirty to me. Hopefully the Culvert will improve on the above comments. It is worth to have a stay with this creative structure of hotel.

    Reviewed October 11, 2019

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    8.4
    Excellent
    Jyn from Malaysia
    Couple
    Beachfront Suite
    Stayed 1 night in November 2018

    Excellent ”

    Defintely recommended for couple. This place is so beautiful and romantic. We stay in the suite cw bathtub, that is really good and relax. Really appreciate The Culvert have done a swan towel cw fresh flowers in room due to our anniversary celebration! There alot of mosquito and bugs in night so I think The curlvert should prepared the mosquito repellent for guest. I and my husband have drive to Mydin to purchase ourself because the resort selling price are not unreasonable. Others than that, all is perfect..

    Reviewed November 08, 2018

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    7.6
    Very good
    Soon from Malaysia
    Group
    Beachfront Suite
    Stayed 1 night in July 2019

    Big is chill”

    If u r trying this type of stay experience, choose the suite room. Yes, price wise is higher than deluxe queen, but u will get better space and way more comfortable. Surrounding wise is nice, beach, forest and can see santubong mountain. Swimming pool dun give too high hope, is not big if there are lots ppl there & very heavy chlorine smell, but there are 2 pool. Bring mosquito coil or repellent if you attract mosquito, u will need it. Also, be prepare of sand flies at the beach. Can see the sunset.

    Reviewed July 24, 2019

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    9.6
    Exceptional
    SING from Malaysia
    Couple
    Deluxe Queen
    Stayed 1 night in August 2018

    Unforgettable experience ”

    1st time stayed in a culvert. Had a quality sleep. Love the swimming pool!!! with underwater sound!!!! Food were very nice. Is nice to stay on bed at night watching night view from the culvert. Strongly recommend to my friends and family.

    Reviewed August 19, 2018

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