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2016

The Cumberland – A Marble Arch Hotel

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Very good8.0
Based on 1404 reviews
81% would recommend to a friend
The Cumberland – A Marble Arch Hotel
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9.5 Exceptional location
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9.5Location
  • 40 meters to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

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Room choices
Deluxe King
...
  • 16 m²
  • Non-smoking
  • 1 king bed
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Executive Twin
...
  • 22 m²
  • Non-smoking
  • 2 single beds
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Executive King
...
  • 22 m²
  • Non-smoking
  • 1 king bed
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Executive Double
...
  • 22 m²
  • Non-smoking
  • 1 double bed
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Small Double Room
...
  • No view
  • 20 m²
  • 1 double bed
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Standard Double
...
  • 16 m²
  • Non-smoking
  • 1 double bed
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Family Room - 4 People
...
  • No view
  • 30 m²
  • 4 single beds
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Junior Suite
...
  • No view
  • 41 m²
  • 1 double bed
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Standard Twin
...
  • 22 m²
  • Non-smoking
  • 2 single beds
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Standard Single
...
  • 16 m²
  • Non-smoking
  • 1 single bed
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Nearest essentials

Airports
  • 15 kilometers to
  • London City Airport (LCY)
  • 21 kilometers to
  • London Heathrow Airport (LHR)
Public transportation
  • 40 meters to
  • Marble Arch Tube Station
  • 950 meters to
  • Baker Street Tube Station
Hospital or clinic
  • 2.1 kilometers to
  • The Wellington Hospital
Pharmacy
  • 100 meters to
  • Boots
Convenience store
  • 1.3 kilometers to
  • Sainsbury's Local
Cash withdrawal
  • 0 meters to
  • ATM

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Verified guest reviews

Agoda Reviews (1404)
Booking.com Reviews (5137)

5.7

Filter by guest type:
  • Cleanliness 8.0
  • Facilities 7.0
  • Location 9.5
  • Room comfort and quality 7.9
  • Service 7.9
  • Value for money 7.4
  • Cleanliness 7.7
  • Facilities 7.1
  • Location 9.2
  • Room comfort and quality 7.6
  • Service 7.7
  • Value for money 7.2
  • Cleanliness 8.2
  • Facilities 7.0
  • Location 9.6
  • Room comfort and quality 8.0
  • Service 7.9
  • Value for money 7.5
  • Cleanliness 7.9
  • Facilities 6.8
  • Location 9.6
  • Room comfort and quality 8.0
  • Service 8.0
  • Value for money 7.1
  • Cleanliness 8.1
  • Facilities 8.1
  • Location 9.5
  • Room comfort and quality 7.9
  • Service 8.0
  • Value for money 7.6
  • Cleanliness 8.0
  • Facilities 6.6
  • Location 9.5
  • Room comfort and quality 7.8
  • Service 8.0
  • Value for money 7.4
  • Cleanliness 8.1
  • Facilities 6.9
  • Location 9.6
  • Room comfort and quality 7.9
  • Service 7.8
  • Value for money 7.4
Provided by verified guests of Agoda
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6.8
Irwin from Australia
Couple
Standard Double
Stayed 1 night in July 2017
Amazing location for shopping and sight-seeing....”
The hotel feels a little bit old and rundown. If you are driving there is no carpark here and you will need to use the public carpark but be warned this is very expensive. Facilities are quite basic. But the location is in the heart of the shopping district. Very close to the train station. Rooms are a little small but clean and has the essentials. Staff were generally friendly though we always have to wait a long time to get any attention. Overall, would recommend only if you intending to do shopping!
Reviewed August 25, 2017
Dear Irwin, Thank you for your online feedback. Referring to your comment about the car park we use our nominated car park company called Apcoa which is 2 min from the hotel. All of our guest do get 17.5% discount which can be issued upon check out from our Concierge department. Please accept our sincere apology for the long delay on our service offerings. On a lighter note we are glad that you found our location useful. It’s scenic, central and practical - perfect for whatever to see or do in our stylish city. Also delighted to know you found our team members friendly. We do hope that we are able to welcome you back in the near future to showcase you our true potential and to restore your faith in us. With kind regards, Guest relations team
Responded August 30, 2017
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10.0
hanisull from Malaysia
Family with teens
Standard Twin
Stayed 4 nights in July 2017
lovely hotel”
great location
Reviewed August 02, 2017
Dear Hanisull, Thank you for your online feedback following your recent stay at the Cumberland Hotel. You are right indeed we can not be beaten on our amazing location in the heart of London. You’ll find The Cumberland Hotel where Oxford Street, with its incomparable shopping, meets Park Lane, one of the most glamorous streets in London. Hyde Park is just across the road, while Marble Arch Tube station - one stop on the Central Line from Bond Street - is right next door to the hotel, putting Piccadilly Circus, the West End and London’s wealth of attractions within easy reach. We look forward to have you back for another fabulous stay. ​Kind regards, The Cumberland Team​
Responded August 03, 2017
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8.8
Putra from Malaysia
Business traveler
Executive Twin
Stayed 2 nights in February 2017
Great Hotel”
One of my favourite hotel when I'm in London. Its at the corner of oxford street. Room is very spacious for suite room
Reviewed July 25, 2017
Dear Putra, Thank you for your online feedback. The hotel location is certainly excellent and so close to so many of London's top attractions. We are also delighted to read that you liked your bedroom. We are very proud of the service and standards we offer and having the facilities and amenities available ensures that our guests have an unforgettable experience. We look forward to welcoming you back to your home away from home. Best regards, The Cumberland Team
Responded August 01, 2017
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4.4
ESMAEL from Qatar
Solo traveler
Executive King
Stayed 1 night in July 2017
Acceptable”
Did not get the room i pay for . It was too noisy
Reviewed July 14, 2017
Dear Esmael, Thank you for your online feedback. We are sorry that you were disappointed with the category of rooms that you were offered. The Cumberland being an older style property our room differs in size and shape, we process with the room allocation taking this into account on a daily basis for a defined and fairer overall distribution; this is revised from the original reservation assignment. Our guest satisfaction is of the utmost importance to us so on your next stay with us please do let our Reception team know if you are unhappy with your room and we will do our best to re-allocate you to a different bedroom. I do hope that we are able to welcome you back in the near future to showcase you our true potential and to restore your faith in us. With kind regards, The Cumberland Team
Responded July 18, 2017
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The Cumberland – A Marble Arch Hotel
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7.2
hanhsiang from Taiwan
Couple
Standard Double
Stayed 2 nights in June 2017
good experience”
facility good(have refrigerator very good for me), room is clean. 1 minutes walk to metro station and 5 minutes walk to hyde park. provide free coffee,tea, and water.
Reviewed June 26, 2017
Dear hanhsiang, Thank you for your online feedback following your recent stay at our Hotel. What a great way to describe most of what the hotel has to offer. We thank you for covering so much in so many details. You are right indeed we can not be beaten on our amazing location in the heart of London. You’ll find The Cumberland Hotel where Oxford Street, with its incomparable shopping, meets Park Lane, one of the most glamorous streets in London. Hyde Park is just across the road, while Marble Arch Tube station - one stop on the Central Line from Bond Street - is right next door to the hotel, putting Piccadilly Circus, the West End and London’s wealth of attractions within easy reach. Thank you once again and we look forward to welcoming you on your next visit. Kind regards, The Cumberland Team
Responded June 29, 2017
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The Cumberland – A Marble Arch Hotel
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8.8
Cheuk from United Kingdom
Group
Standard Twin
Stayed 6 nights in June 2017
Great location”
Great location - within walking distance to Selfridges Old Bond Street Regent Street and a short bus ride away from Soho and Knightsbridge. Right next to Hyde Park, great for doing a bit of exercise before starting the day. Lots of cafes nearby. Right next to the Marble Arch tube station.
Reviewed June 20, 2017
Dear Cheuk, Thank for your recent feedback regarding your stay at The Cumberland Hotel in London. You are right indeed we cannot be beaten on our amazing location in the heart of London. We are stone's throw away from Marble Arch, the underground and the boundless stretches of Hyde Park and the royal gardens therein. This end of Hyde Park is particularly spacious and often untouched by the crowds, except when there’s a major gig on – in which case, this is the place to be. It’s also where you want to go once Winter Wonderland opens! or if you love shopping you’re presented with a plethora of boutique shops for the fashion-savvy, including Savile Row, and the many jewellers in the area. We hope to welcome you back for another memorable stay. Kind regards, The Cumberland Team
Responded June 22, 2017
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6.4
Jim from South Africa
Couple
Standard Double
Stayed 3 nights in June 2017
Good”
room was too small, bed comfortable, service good
Reviewed June 18, 2017
Dear Jim, Thank you for your feedback. Our room sizes are varied depending on which room type you reserve but all are very much in keeping with the city in terms of size, in fact, many are vastly superior in size. On a lighter note we are pleased that you were able to enjoy your room and the service on offer.We hope that you choose us once again for a future stay. Kind regards, The Cumberland Team
Responded June 22, 2017
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6.4
Sze from Hong Kong
Business traveler
Standard Double
Stayed 2 nights in June 2017
Parking charge is quite large. ”
Everything is excellent!
Reviewed June 13, 2017
Dear sze, Thank you for taking out the time to share your experience the Cumberland. Your feedback is very valuable to our organisation's ability to grow and enhance our service. I will share your kind words with our team in an effort to boost our service model. Kind regards, The Cumberland Team
Responded June 22, 2017
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7.6
Ken from Australia
Solo traveler
Standard Twin
Stayed 1 night in June 2017
Very good”
Hotel had ongoing trouble with inoperative door locks which significantly inconvenienced me. Otherwise good though.
Reviewed June 11, 2017
Dear Ken, We appreciate your feedback following your recent stay. Your comments have been shared with applicable department. We are taking action steps to address the concerns you kindly mentioned. Our focus is our guests and our priority is to improve our guests stay. We look forward to welcoming you again and Hosting You Brilliantly. Kind regards, The Cumberland Team
Responded June 22, 2017
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6.8
Mohammad from Kuwait
Couple
Deluxe King
Stayed 5 nights in May 2017
Overall good”
Very good location but quite old room furniture and bad toilet, staff very good. I recommend to wait till renovation of whole hotel next year to book
Reviewed June 09, 2017
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The Cumberland – A Marble Arch Hotel
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