2017

The Cumberland – A Marble Arch Hotel

Stay in the heart of London
Have a question for The Cumberland – A Marble Arch Hotel?
Very good
From 1677 reviewsSee what guests said
7.9
The Cumberland – A Marble Arch Hotel
See all 55 photos
Lobby
See all 55 photos
Lobby
See all 55 photos
Lobby
See all 55 photos
Interior view
See all 55 photos
See map
Location
Exceptional
9.5
See all 55 photos
Removed from saved list
  • Airport transfer

  • 40 meters to public transportation

  • Currency exchange

  • Heart of the City

Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
Room choices
7.9
Very good
Room comfort & quality
Executive Twin
...
  • 22 m²/237 ft²
  • Executive lounge access
  • 2 single beds
Enter dates to see prices
Executive King
...
  • 22 m²/237 ft²
  • Executive lounge access
  • 1 king bed
Enter dates to see prices
Executive Double
...
  • 22 m²/237 ft²
  • Executive lounge access
  • 1 double bed
Enter dates to see prices
Deluxe King
...
  • 16 m²/172 ft²
  • Shower
  • 1 super king bed
Enter dates to see prices
Junior Suite
...
  • No view
  • 41 m²/441 ft²
  • 1 super king bed
Enter dates to see prices
Standard Double
...
  • 16 m²/172 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Deluxe King Room - Newly Renovated
...
  • 25 m²/269 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Superior King Room
...
  • 20 m²/215 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Family Room
...
  • 28 m²/301 ft²
  • Executive lounge access
  • 2 double beds
Enter dates to see prices
Standard Twin
...
  • 22 m²/237 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Have a question for The Cumberland – A Marble Arch Hotel?

More about The Cumberland – A Marble Arch Hotel

TAGS:cumberland hotel marble arch // cumberland hotel // cumberland hotel london

An overview

Show more

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

What to eat nearby

British cuisine
The Brasserie at The Cumberland
50 mBritish, French, Gluten Free
W1 Restaurant at The Cumberland
60 mBritish
The Grill at Amba Hotel Marble Arch
80 mBritish, European
European cuisine
Lurra
200 mEuropean, Mediterranean, Spanish
Bertie's Brasserie
220 mEuropean, French
Vinoteca
220 mEuropean, Wine Bar
Asian cuisine
Zaman RESTAURANT
50 mAsian, European, Middle Eastern
La Porte Des Indes
80 mAsian, Indian
Zayna
110 mAsian, Halal, Indian

What they offer

Show less

What's nearby

Show more

Guest policies

Show more

Some helpful facts

Show more

Real reviews from real guests

Agoda Reviews (1677)Booking.com Reviews (4661)
7.9
Very good
Filter by guest type:
Cleanliness7.9
Facilities7.0
Location9.5
Room comfort and quality7.9
Service7.9
Value for money7.3
Provided by verified guests of Agoda
Filter guest comments by:
Language
English
العربية
Norsk
Svenska
more
Room type
Superior King Room
Superior Twin Room
Sort guest comments by:
Search reviews
Now you can search for any keyword within the reviews
Showing 1362 verified guest comments
12345
10.0
Sayed from United Arab Emirates
Family with young children
Superior Twin Room
Stayed 7 nights in March 2018
Best Hotel for shopping”
Highly recommend
Reviewed April 18, 2018
Dear Sayed, Thank you for taking the time to share your feedback following your recent stay with us. London is truly a remarkable city, and we could not agree with you more that the location of the hotel is in a perfect setting to explore all what the city has to offer. We are delighted to read your positive and constructive feedback regarding your stay here. Your comments have been re-laid to the team and have provided encouragement and inspiration. We hope to have the opportunity of welcoming you back soon to our hotel. If we can be of any assistance in the meantime please do contact me directly. With kind regards, The Cumberland Team
Show more
The Cumberland – A Marble Arch Hotel
8.8
Sayed from United Arab Emirates
Family with teens
Superior King Room
Stayed 7 nights in March 2018
Excellent location ”
Good location and kind staff, but the rooms are too small to move in it
Reviewed April 18, 2018
Dear Sayed, Thank you for your online feedback. Glad to hear all in all you had a good stay with us. Our room sizes are varied depending on which room type you reserve but all are very much in keeping with the city in terms of size, in fact, many are vastly superior in size. Feel free to give us a call next time you are staying in the area, gladly show you a selection of our room types. We look forward to have you back and serving you brilliantly. With kind regards, The Cumberland Team
Show more
The Cumberland – A Marble Arch Hotel
7.6
Tsz from Hong Kong
Solo traveler
Stayed 2 nights in March 2018
good easy go anywhere”
located on busy area
Reviewed April 16, 2018
Dear TZS, Thank you for your online feedback. We are truly delighted to hear that the Hotel's central location perfectly suited your requirement. Please do not hesitate to contact us should you require assistance for your next visit and we will ensure that you have another wonderful experience at The Cumberland Hotel. Kind regards, The Cumberland Team
Responded April 19, 2018
The Cumberland – A Marble Arch Hotel
10.0
Alan from United Kingdom
Couple
Superior King Room
Stayed 1 night in April 2018
Treat yoursef”
A wonderful experience the staff could not do enough to be helpful. Good choice for breakfast. Treat yourself you will not be disappointed.
Reviewed April 14, 2018
Dear Alan, Thank you for your online feedback. We are pleased to know you enjoy comfortable accommodations and exceptional level of service. It is also a joy to know that you found our breakfast buffet to be a delicious way to begin your mornings. We hope to welcome you back in the near future for another memorable stay. Kind regards, The Cumberland Team
Responded April 16, 2018
The Cumberland – A Marble Arch Hotel
10.0
Marwan from Saudi Arabia
Couple
Superior King Room
Stayed 7 nights in March 2018
Excellent location of london”
They offer me a premium room which is in high floor with reasonable size of the room
Reviewed March 25, 2018
Dear Marwan, Thank you for your online feedback. We are truly delighted to hear that the Hotel's central location perfectly suited your requirement and you found the room reasonable. We certainly hope that it will not be long until your next visit to The Cumberland Hotel in London. Kind regards, The Cumberland Team
Responded March 26, 2018
The Cumberland – A Marble Arch Hotel
10.0
Stephen from United Kingdom
Business traveler
Superior King Room
Stayed 1 night in March 2018
Exceptional”
Great value and location
Reviewed March 19, 2018
Dear Stephen, Thank for your recent review regarding your ​stay​ at The Cumberland Hotel in London. I am delighted that you enjoyed every aspect of your experience. Our Management and team members take great pride in ensuring that our historic hotel is impeccably maintained in every aspect, creating a warm, inviting atmosphere ​We hope this was one of many great visits. Warmest regards, The Cumberland Team
Responded March 19, 2018
The Cumberland – A Marble Arch Hotel
4.4
Mohammad from Kuwait
Solo traveler
Superior King Room
Stayed 1 night in March 2018
Only location”
King size bed is a like a small queen and old rooms needs to be renewed .. Only the location is the best thing otherwise nothing special
Reviewed March 15, 2018
Dear Mohamed, Thank you for for your review following your recent stay and for your constructive and positive feedback. We sincerely apologise if you were disappointed with your bedroom you will be pleased to know that we have started an extended refurbishment programme. This will make a big difference in the near future. However, your feedback has been shared with the Maintenance teams for immediate follow up on your room. We hope that we will have the opportunity to welcoming you back and restore your faith. Kind regards, The Cumberland Team
Show more
The Cumberland – A Marble Arch Hotel
7.6
Khalid from United Arab Emirates
Couple
Stayed 3 nights in March 2017
Great Stay in London”
Great
Reviewed March 14, 2018
Dear Khalid, Thank you for your online feedback. Wear pleased to read your stay was an enjoyable one. We hope we have a pleasure of welcoming you back again in the future. Kind regards, The Cumberland Team
Responded March 14, 2018
The Cumberland – A Marble Arch Hotel
4.4
Eamonn from United Kingdom
Business traveler
Superior King Room
Stayed 1 night in March 2018
Very poor service ”
Requested king Size bed , not there on a arrival , was told it would be sorted , came back late and still single beds . Also had to que for breakfast , which wasn’t good, just way to busy to cater for the number of people
Reviewed March 10, 2018
Dear Eamonn, Firstly, we would like to take the time to thank you for writing a detailed review on your experience here at The Cumberland Hotel. sincerely apologise for your less than adequate experience with us by not meeting the expectations of a fantastic weekend away. We are deeply concerned by your comments regarding your experience, and these will be forwarded on to the relevant departments to be investigated thoroughly. We do hope you will give us the opportunity at the Cumberland Hotel to recover from this experience and next time provide you with service nothing less that flawless. Best regards, The Cumberland Team
Show more
The Cumberland – A Marble Arch Hotel
8.8
Sara from Saudi Arabia
Solo traveler
Stayed 5 nights in March 2018
Good place to stay ”
The room was small, I don’t recommend their restaurant as I found hair in food Good location Friendly staff I will stay again if I am alone in the room but otherwise rooms need to be bigger
Reviewed March 09, 2018
Dear Sara, It is always disappointing to receive a negative feedback. We would like to assure you that we take all guest comments into consideration and would sincerely apologise for the shortfalls in service and standards that you received. We have reviewed your comments with the relevant Heads of Department to investigate further and rectify. We are so sorry that you did not like the bedroom allocated to you on this occasion. Due to the building being a Grade Two listed building and not a purpose built hotel we have several bedrooms and bathrooms of differing, unique shape and size. On your next stay with us please let our Reception team know if you are unhappy with your room and we will do our utmost to re-allocate you to a different bedroom to ensure that you are comfortable. We hope you will allow us another opportunity when your travels bring you back to London to provide the overall positive experience you deserve. Kind regards, The Cumberland Team
Show more
The Cumberland – A Marble Arch Hotel
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices