The Diana Suite Hotel
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8.3
Excellent
/10
(128 reviews)See what guests said
See map
7.7
Very good
Location rating score
Very good location
Popular neighborhood
Parking
FREE
  • Sweet Tailor280 m
  • Circus Waterpark Kuta450 m
  • Pepito Supermarket480 m
  • Gereja Katolik Santo Fransiskus Xaverius640 m
  • Anika Tailor680 m
  • Wake Bali Art Market680 m
  • Ngurah Rai International Airport720 m
  • Lippo Mall Kuta760 m
  • Rama Krisna Oleh-Oleh850 m
  • Plaza Bali Duty Free870 m
  • Free Wi-Fi

    The Diana Suite Hotel

    jl puri gerenceng 46 b Tuban, Kuta, Bali, Indonesia, 80361 - See map
    "The staff was super helpful with letting us leave our baggage when we went to flores to see the komodos."
    Kasey - December 11, 2017
    Exceptional reputation
    Recommended by 94% of guests
    Exceptional service
    9.0 rating for service
    • Airport transfer

    • Located in heart of Bali

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Breakfast [free]

    Cheaper than 98% of all properties in Bali in the last 24 hours

    Compared to 23,315 Bali properties at Agoda for various dates

    Property ranking|Compared to 23,315 Bali properties
    See all rankings
    Value for money score
    8.7/10
    Service score
    9.0/10
    Cheapest price score
    Cleanliness score
    8.2/10
    Better than
    98
    %
    of Bali properties
    Better than
    98
    %
    of Bali properties
    Better than
    98
    %
    of Bali properties
    Better than
    97
    %
    of Bali properties
    Value for money8.7
    Distance to city center1 km
    Location rating7.7
    Nearest airportNgurah Rai International Airport (DPS)
    Distance to airport720 m

    Rooms available at The Diana Suite Hotel

    Pavilion
    Pavilion
    ...
    • Room size: 60 m²/646 ft²
    • Garden view
    • 1 double bed
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    Deluxe with Bathtub
    Deluxe with Bathtub
    ...
    • Room size: 50 m²/538 ft²
    • Garden view
    • 1 double bed
    Enter dates to see prices
     Pavilion Suite
    Pavilion Suite
    ...
    • Room size: 180 m²/1938 ft²
    • Pool view
    • 2 single beds and 2 super k...
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    Superior
    Superior
    ...
    • Room size: 40 m²/431 ft²
    • Garden view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 60 m²/646 ft²
    • Garden view
    • 1 king bed or 1 single bed
    Enter dates to see prices
    Transit Room - Max 7 Hours
    Transit Room - Max 7 Hours
    ...
    • Room size: 40 m²/431 ft²
    • Shower
    • 1 double bed
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 50 m²/538 ft²
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    Family Suite
    Family Suite
    ...
      Enter dates to see prices
      Luxury Suite Shared Bed
      Luxury Suite Shared Bed
      ...
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        What people love about The Diana Suite Hotel

        • 8.4
          Excellent
          Staff 

          "Cleanliness of the surroundings and attentiveness of the staff are highly appreciated."

          Ais

          |

          July 31, 2018

        • 8.4
          Excellent

          "A comfortable and quiet room so we can get a peaceful rest before we travel home."

          Nicki

          |

          July 23, 2018

        • 10.0
          Exceptional
          Staff 

          "I would love to thank all the staff for their amazing hospitality..."

          Shelley

          |

          August 6, 2018

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        More about The Diana Suite Hotel

        More about The Diana Suite Hotel

        5.6
        Review score

        "Only saving grace of the hotel was a member of their staff -..."

        Ivan

        |

        January 6, 2019

        An overview

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        Most talked about facilities

        Housekeeping
        7 mentions
        Food & Dining
        4 mentions
        Breakfast
        4 mentions
        Swimming Pool
        3 mentions

        What they offer

        10.0
        Exceptional
        Staff 

        "What cna I say here , I love this hotel, The staff are great..."

        Michele

        |

        October 17, 2018

        View all reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Food and dining

        Nearby restaurants

        Indonesian cuisine
        Indonesian cuisine
        Warong Miyabi
        800 m Indonesian, International
        Caviar Cafe
        2.8 km Indonesian, Seafood
        American cuisine
        American cuisine
        Bubba Gump
        1.4 km American, Mediterranean, Seafood
        Excelso Cafe
        1.9 km American, Cafe, Contemporary
        Kuta Puri
        2.1 km American, Asian, Australian
        Asian cuisine
        Asian cuisine
        Pantai
        330 m Asian, Indonesian, Seafood
        Blue Lobster
        490 m Asian, Indonesian, Seafood
        The Pond
        1.3 km Asian, Chinese, Indonesian

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Announcements

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        Reviews of The Diana Suite Hotel from real guests

        Overall rating
        8.6
        Excellent
        From 346 reviews
        Provided by verified guests of
        Agoda Reviews (128)Booking.com Reviews (218)
        Rating via Agoda8.3
        /
        10
        Cleanliness8.2
        Facilities8.0
        Location7.7
        Service9.0
        Value for money8.7
        High score for Bali
        Rating
        9+ Exceptional (28)
        8-9 Excellent (15)
        7-8 Very Good (17)
        6-7 Good (4)
        <6 Below Expectation (7)
        Time of the year
        Mar - May (4)
        Jun - Aug (29)
        Sep - Nov (21)
        Dec - Feb (17)
        All guests (128)
        All room types
        All languages
        Showing 71 verified guest comments
        1234
        8.4
        Excellent
        Jakaria
        Couple
        Deluxe with Bathtub
        Stayed 1 night in June 2019

        Nice and friendly staff”

        I was staying here one night for just beside airport. Nice and friendly staff. I had a problem with breakfast. I don’t know it was agoda’s fault or not. When I booked I saw the price included with breakfast. After check in there is not in booking details. That’s y I need to pay more 100k for breakfast. Also the price of that day was 50% less compare with mine I included breakfast. So that is not expected. Overall good. They arranged a taxi to go Sanur in good price. Market is far. Need to walk 25 minutes. Foods are pretty expensive like 10k Coca Cola is 20k. Ha ha. But food is good.

        Reviewed June 22, 2019

        Dear Jakaria, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded July 01, 2019
        The Diana Suite Hotel
        9.6
        Exceptional
        Ashwinsekar from India
        Couple
        Pavilion
        Stayed 7 nights in December 2018

        Beautiful Place & People”

        We were on a holiday and this place was simply perfect! Make sure you rent a bike to get around as the Suite is in a secluded area from the big crowds! The hosts were absolutely lovely and smiling as always! Their Restaurant was not that amazing portions, but the food was tasty nevertheless. Cheap compared to anywhere in the world, but expensive prices compared to local restaurants. I will definitely stay here more and more times!!!

        Reviewed January 03, 2019

        Dear Ashwinsekar, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded January 09, 2019
        The Diana Suite Hotel
        9.6
        Exceptional
        Rey from South Korea
        Couple
        Deluxe with Bathtub
        Stayed 2 nights in December 2018

        The Ocky Suite Hotel”

        I think the hotel should change its name to the Diana Ocky Suite Hotel :) She was really good at speaking English, and could handle every problem. If someone read my review and pick this hotel, plz find her and give a lot of tip:) She really helped me a lot, but I couldn't give her any tip since we had no Indonesian money yet. I feel so bad about it :( Also, other staffs were very friendly. Thank u for the guys who helped me about the whisky thing kkkkk. And the location was good, pick-up service was awesome, the atmosphere of the hotel, room condition, everything deserves more price. Thank you for the hotel, staffs and especially for ocky!

        Reviewed December 15, 2018

        Dear Rey, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. About the tip you could give her on your next stay at The Diana Suite..kkkk. Thank you so much for the excellent review for us. Thank you. Best Regards, Gustu

        Responded January 09, 2019
        The Diana Suite Hotel
        8.8
        Excellent
        HEARTY from Philippines
        Group
        Superior
        Stayed 3 nights in May 2018

        Clean Hotel”

        Clean and nice Hotel Book the Superior room and they upgrade it with bath tub Nice food and cheaper than outside resto With free bottled water, tea, coffee No hair dryer and iron but you can request without additional cost. Airport transfer available with a fee

        Reviewed May 22, 2018

        Thank you for taking the time to review our property, your comments are very much valued. we appreciate your comments regarding our customer service and ongoing upgrades. we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Thank you. Regards, Gustu

        Responded June 18, 2018
        The Diana Suite Hotel
        8.0
        Excellent
        Eunyoung from South Korea
        Solo traveler
        Deluxe with Bathtub
        Stayed 1 night in February 2019

        Good enough for the money ”

        It’s not a big hotel but the room was quite spacious. The property is a bit old so there are traces of time specially in the bathroom. The pool is small and sunbeds are places too close to each other but no one uses them so it was okay to tan on one of them. I’ve walked to the beach from this hotel and it took about 20 minutes. I took a grab bike on a way back to hotel and it costs only 5,000IDR. Overall good enough for the money. Ah! Breakfast was quite disappointed :(

        Reviewed February 16, 2019

        Dear Eunyoung, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded March 18, 2019
        The Diana Suite Hotel
        8.8
        Excellent
        Abhi from India
        Couple
        Deluxe with Bathtub
        Stayed 3 nights in January 2019

        Good and comfortable stay. Very near to airport.”

        Good staff. Nice rooms. Very close to airport. Good buffet breakfast. Room has everything you need. They offer free airport pickup which is great if you are new to Bali. Will recommend this property as your first stay in Bali for 2 3 days. Cheers!!!

        Reviewed February 07, 2019

        Dear Abhi, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded February 08, 2019
        The Diana Suite Hotel
        9.2
        Exceptional
        Ngai from Hong Kong
        Solo traveler
        Superior
        Stayed 1 night in December 2018

        Cheap but cool”

        Close to airport, only 20 minute walking time from the airport, except that you have to walk through a quiet lane with some motorbikes going past you. But no worries no one will grab your bag. Room is spacious and clean. Water is hot enough and air con is cold enough. Excellent wifi connection that I didn't even need to buy a sim card for that night.

        Reviewed January 17, 2019

        Dear Ngai, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded February 08, 2019
        The Diana Suite Hotel
        6.8
        Good
        MINJEONG from Indonesia
        Solo traveler
        Deluxe Suite
        Stayed 1 night in January 2019

        Staff was kind but not clean”

        The location was good going to the airport. And the staff was very kind. But the room was not tidy and the smell was bad in the bathroom.

        Reviewed May 15, 2019

        Dear Minjeong, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded May 23, 2019
        The Diana Suite Hotel
        7.6
        Very good
        Elisabeth from Indonesia
        Family with young children
        Pavilion
        Stayed 1 night in November 2018

        Happy to stay at Diana”

        Location near the airport, friendly staff, Clean room, and the breakfast is great !

        Reviewed March 22, 2019

        Dear Elisabeth, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded April 01, 2019
        The Diana Suite Hotel
        10.0
        Exceptional
        Simon from United Kingdom
        Couple
        Pavilion
        Stayed 1 night in November 2018

        Near Kuta centre and the airport ”

        Really nice room, plenty of space.

        Reviewed November 11, 2018

        Dear Simon, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded November 14, 2018
        The Diana Suite Hotel
        10.0
        Exceptional
        Michele from Australia
        Solo traveler
        Superior
        Stayed 2 nights in September 2018

        Small paradise”

        What cna I say here , I love this hotel, The staff are great, The pool is good, The food is tasty.. Perfect

        Reviewed October 17, 2018

        Dear Michele, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay and honestly we are thanks to the god that we had Values guest like you Michele. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded October 22, 2018
        The Diana Suite Hotel
        10.0
        Exceptional
        Michele from Australia
        Solo traveler
        Deluxe with Bathtub
        Stayed 1 night in September 2018

        Perfect”

        As always this is my favorite hotel after saying at so many in Bali,, The staff are just wonderful and very helpful and friendly, The rooms are always clean.

        Reviewed October 17, 2018

        Dear Michele, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded October 22, 2018
        The Diana Suite Hotel
        5.6
        Bryan from Indonesia
        Couple
        Superior
        Stayed 1 night in August 2018

        Basic Hotel for the Money”

        Bed Very Firm. Only Indonesian TV Channels watchable, anything else reception too poor, could not connect Apple Mac laptop to their WIFI and reception told me guest have problems with I phones also. Far from any sizeable store and poor choices of places to eat within walking distance. Staff helpful in doing what they were able to do.

        Reviewed August 31, 2018

        Dear Bryan, Thank you for your comments. We apologize for the inconvenient that you encountered during your stay. This is not the type of review that we like to see. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best regards, Gustu

        Responded September 03, 2018
        The Diana Suite Hotel
        4.8
        Yen from United States
        Solo traveler
        Deluxe Suite
        Stayed 1 night in August 2018

        Only one towel, watered down shampoo and liquid soap, stained bed sheet.”

        I had high hopes for the Diana Suites but I was disappointed. The room only had one towel (an oldish bath towel), the shampoo and liquid soap were watered down, the too small duvet had what looked like a coffee stain, the bedside lamp wasn't plugged in because there wasn't a wall outlet near the bed, the dining area is quite small as was the swimming pool, and the hotel is not very close to anything (it's about a 20 minute to Lippo Mall). I would not stay there again.

        Reviewed August 26, 2018

        Dear Yen, Thank you for your comments. We apologize for the inconvenient that you encountered during your stay. This is not the type of review that we like to see. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best regards, Gustu

        Responded August 29, 2018
        The Diana Suite Hotel
        10.0
        Exceptional
        Shelley from Australia
        Solo traveler
        Pavilion
        Stayed 6 nights in July 2018

        Exceptional”

        I would love to thank all the staff for their amazing hospitality... Such beautiful people, so happy to go above and beyond ❤️ Will definitely be back...lots of love, Shelley from Perth, Australia 🇦🇺👍

        Reviewed August 06, 2018

        Dear Shelley, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded August 13, 2018
        The Diana Suite Hotel
        8.4
        Excellent
        Nicki from United Kingdom
        Couple
        Superior
        Stayed 1 night in September 2017

        Convenient Location for travelling!”

        Due to a last minute flight change we booked to stay here the night before flying back and it was pefect for our needs. A comfortable and quiet room so we can get a peaceful rest before we travel home. It is so close to the airport, however this did not interrupt our sleep. They staff was helpful and booked us a taxi for the next morning no problem, the on site restaurant was great for what we needed too. Great value for money.

        Reviewed July 23, 2018

        Dear Nicki, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded August 13, 2018
        The Diana Suite Hotel
        3.6
        halik from Indonesia
        Family with young children
        Deluxe Suite
        Stayed 3 nights in December 2017

        Lots of problems - big spider, dirty bedsheet, musty smell, AC facing my bed”

        After checkin, the bed sheet was dirty. Lots of spots and I noticed a spot with a shoe print. Called the front desk and showed him the spots. He said the sheet was newly laundered, finally he got us a new bed sheet. In the morning, we found a big spider next to our bed. It had 5-6 cm leg span. Called the front desk and asked them to remove it. Hubby thinks it was a brown recluse spider. He got a pic of the spider. Room had musty smell. Got a studio room (bigger with separate living room) and the whole night the musty smell bugged me. I think this room had no occupant for a while. AC faced my bed directly, disturbing my sleep. Without AC, it was too hot. With AC, it was blowing wind directly at my face. Spotty internet access. Had to login multiple times in under one-hour. Hot water wasn't there, for the 1st night. The water wasn't ice-cold, but it wasn't even tepid or lukewarm. They were willing to downgrade my room. I think they should upgrade my room; not downgrade me.

        Reviewed December 25, 2017

        Hi Halik Warmest greeting from the diana suite hotel Thank you for your valued time to share your expriences during stay at the diana suite. We do appologize regarding service staff,room and ac are not good enough for you. Your comment has send back to department concerned for follow up. Once again thank you so much for your review for the diana suite hotel. Thank you and kind regards dede reservation

        Responded January 03, 2018
        The Diana Suite Hotel
        9.6
        Exceptional
        Kasey from United States
        Couple
        Deluxe with Bathtub
        Stayed 1 night in October 2017

        clean and close to airport”

        The staff was super helpful with letting us leave our baggage when we went to flores to see the komodos. The pool was very clean and the rooms were clean. Liked our stay a lot. and they had complimentary shuttle to airport which was nice.

        Reviewed December 11, 2017

        Hi Kasey warmest greeting from the diana suite hotel Thank you for your valued time to share your experiences during stay at the diana suite hotel. Glad to hear that you are happy stay with the diana suite hotel . Highly appreciate for your best comment for the diana suite hotel and glad to welcoming you back on your next vocation in bali Thank you and kind regards dede reservation

        Responded January 03, 2018
        The Diana Suite Hotel
        7.2
        Very good
        Soonoh from South Korea
        Business traveler
        Deluxe with Bathtub
        Stayed 1 night in October 2018

        Just pass for flight schedule”

        The only reason that I choose location near airport and late check in. Everything normal Condition for one night.

        Reviewed November 01, 2018

        Dear Soonoh, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded November 14, 2018
        The Diana Suite Hotel
        8.4
        Excellent
        Ais from Philippines
        Couple
        Deluxe with Bathtub
        Stayed 1 night in July 2018

        Great location & value”

        The hotel is very near the airport. The room is spacious and complete with basic amenities. Cleanliness of the surroundings and attentiveness of the staff are highly appreciated.

        Reviewed July 31, 2018

        Dear Ais, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali. Thank you. Best Regards, Gustu

        Responded August 13, 2018
        The Diana Suite Hotel
        1234
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        The Diana Suite Hotel
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        • Very good location
        • Waterbom Park