THE FACE Suites Kuala Lumpur

THE FACE Suites Kuala Lumpur

1020, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia, 50250
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1 Bedroom Superior THE FACE Suites Kuala Lumpur
1 Bedroom Superior
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    Lobby THE FACE Suites Kuala Lumpur
    Interior view THE FACE Suites Kuala Lumpur
    Interior view THE FACE Suites Kuala Lumpur
    1 Bedroom Superior THE FACE Suites Kuala Lumpur
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     THE FACE Suites Kuala Lumpur

    Guest reviews

    8.9
    Excellent
    /10
    (1320 reviews)See what guests said
    9.2
    Exceptional

    "Excellent place to stay."

    Isaac

    -

    November 24, 2018

    9.5
    Exceptional room comfort and quality
    Recommended by 91% of guests

    Property highlights

    • 220 meters to public transportation

    • Airport transfer

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    Don't miss out!10 travelers are looking at this property right now | 5 travelers have booked today.
    Excellent
    Location
    8.8
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • A'Famosa Theme Park150 m
  • Cocoa Boutique410 m
  • Quill City Mall450 m
  • Jalan Thamby Dollah490 m
  • KL Tower560 m
  • Campbell Shopping Complex580 m
  • Menara Kuala Lumpur590 m
  • Jalan P Ramlee (Clubbing area)610 m
  • Masjid As-Syakirin610 m
  • Masjid Jamek Kampung Baru650 m
  • Value for money9.0
    Location rating8.8
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport16.9 km
    Select your room
    9.5
    Exceptional
    Room comfort & quality
    2 Bedroom Premier
    2 Bedroom Premier
    ...
    • Room size: 121 m²/1302 ft²
    • City view
    • 1 king bed & 1 queen bed
    Enter dates to see prices
    2 Bedroom Deluxe
    2 Bedroom Deluxe
    ...
    • Room size: 98 m²/1055 ft²
    • City view
    • 1 king bed & 1 queen bed
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    1 Bedroom Superior
    1 Bedroom Superior
    ...
    • Room size: 83 m²/893 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    2 Bedroom Superior
    2 Bedroom Superior
    ...
    • Room size: 96 m²/1033 ft²
    • City view
    • 1 king bed & 1 queen bed
    Enter dates to see prices
    1 Bedroom Deluxe
    1 Bedroom Deluxe
    ...
    • Room size: 84 m²/904 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    1 Bedroom Premier
    1 Bedroom Premier
    ...
    • Room size: 96 m²/1033 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Single Room 1 Bedroom Deluxe (Without Breakfast)
    Single Room 1 Bedroom Deluxe (Without Breakfast)
    ...
    • Shower
    • Kitchenette
    Enter dates to see prices
    Triple Room 1 Bedroom Deluxe (Without Breakfast)
    Triple Room 1 Bedroom Deluxe (Without Breakfast)
    ...
    • Shower
    • Kitchenette
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    Double Room 1 Bedroom Deluxe (Without Breakfast)
    Double Room 1 Bedroom Deluxe (Without Breakfast)
    ...
    • Shower
    • Kitchenette
    Enter dates to see prices
    Single Room 1 Bedroom Superior (Without Breakfast)
    Single Room 1 Bedroom Superior (Without Breakfast)
    ...
    • Shower
    • Kitchenette
    Enter dates to see prices
    Have a question for THE FACE Suites Kuala Lumpur?

    What people love about the property

    • 10.0
      Exceptional

      "Rooms were spacious and bright and clean."

      ARAB

      |

      January 8, 2019

    • 9.6
      Exceptional

      "Our 2 bedroom superior suite was on the 50th floor and was very spacious and very clean."

      Sue

      |

      December 9, 2018

    • 9.6
      Exceptional

      "The suite was very well equipped and even washing detergent was supplied for the washing machine."

      Sue

      |

      December 9, 2018

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    More about THE FACE Suites Kuala Lumpur

    More about THE FACE Suites Kuala Lumpur

    8.4
    Excellent

    "Very friendly staff."

    Shafia

    |

    January 12, 2019

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "The hotel swimming pool is the best, room clean and comfort"

    Reza H.

    |

    January 2, 2019

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Urbean
    690 m American, Cafe, European
    Arthur's Bar and Grill
    770 m American, Asian, Bar
    Front Page Sports Bar & Grill
    1.1 km American, Bar, Pub
    Asian cuisine
    Asian cuisine
    Celestial Court
    40 m Asian, Chinese, Halal
    Chatz Brasserie
    40 m Asian, Chinese, French
    Essence Restaurant
    40 m Asian, Chinese, Halal
    Chinese cuisine
    Chinese cuisine
    Si Chuan Dou Hau Restaurant
    40 m Chinese
    biba's, mandarin oriental
    910 m Chinese
    Plaza Court Chinese Restaurant
    1.0 km Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Announcements

    The Outdoor Pool is undergoing maintenance on February 19th, 2019 from 09:00AM to 10:00PM

    Real reviews from real guests

    Agoda Reviews (1320)Booking.com Reviews (2710)
    8.9
    /
    10
    Cleanliness9.2
    Facilities8.9
    Location8.8
    Room comfort and quality9.5
    Service8.8
    Value for money9.0
    Provided by verified guests of Agoda
    All languages
    All guests (1320)
    All room types

    Show reviews that mention 

    Showing 762 verified guest comments
    12345
    8.4
    Excellent
    Tina from Malaysia
    Couple
    1 Bedroom Deluxe
    Stayed 6 nights in January 2019
    Spacious and comfortable”
    Stays 5 nights and found the room well equipped and clean with a great view. The pool is lovely but always seems very busy, there’s a good gym on the same floor and the rooftop bar has great views. One day of our stay the room wasn’t serviced until around 6pm when we were trying to get ready to go out which wasn’t exactly convenient. The main criticism is with the lifts - one was permanently broken down which didn’t help and it seemed we stood for a long time waiting every time we came or went anywhere.
    Reviewed January 24, 2019
    10.0
    Exceptional
    Qiannan
    Couple
    1 Bedroom Superior
    Stayed 1 night in February 2019
    Excellent ”
    The room is big and facility is all in readiness.check in and check out quickly. Excellent city review.you could see twin towers from the window.very nice experience here.
    Reviewed February 10, 2019
    5.6
    Richard from United States
    Couple
    1 Bedroom Deluxe
    Stayed 2 nights in February 2019
    Beautiful apartment, terrible service and amenities”
    This booking is in the same building as the FACE Suites but separate from the hotel. We thought the apartment was better than the room offered by the FACE Suites hotel. Checking was horrible. You need to call the agent but they didn't answer initially and we had to wait 15-20 min for her to arrive. Thry only provide 2 small towels. No hand towels or anything despite having a great pool. Also hot water requires turning on the water heater which didn't know about until we tried to take a shower. The on button is impossible to find the first time. If the staff were better trained they would have turned on the hot water before guest arrival. Overall it could be much better if the owner wasn't so cheap and had some normal amenities like towels.
    Reviewed February 03, 2019
    7.6
    Very good
    Abdul from Indonesia
    Family with young children
    1 Bedroom Superior
    Stayed 1 night in November 2018
    Best View Ever Infinity Pool in KL”
    This place such a simply amazing view, with strategic location and modern building it's so memorable time, althought among staff with standard attitude that doesn't reflect with this amazing place and breakfast with standard hotel THX the face for this place
    Reviewed February 10, 2019
    8.8
    Excellent
    Bryan from United Kingdom
    Family with teens
    2 Bedroom Superior
    Stayed 2 nights in January 2019
    Reasonable in cost for family”
    We stayed twice in The Face Suites. Enjoyed both times. Its unit is clean, modern and spacious and beautiful. Its pool is small and crowded but it has the beautiful view of the twin towers. The gym is good. Restaurants are a bit expensive but you can walk to klcc (20mins) to have your meals. I paid rm40 for Breakfast and it was worth it. The front desk, concierge and housekeeping staff were attentive, prompt and very friendly. We travelled during Christmas time so it was crowded and the lifts took a long time to arrive. Overall, we love The Face Suites and recommend it to all, especially those traveling with families.
    Reviewed January 15, 2019
    10.0
    Exceptional
    Katarzyna
    Couple
    1 Bedroom Premier
    Stayed 1 night in November 2018
    Way more than expected ”
    There is no bad thing I can say about this place. Everything was perfect, starting from very kind and helpful staff. Specious, clean and modern suit with nice city view. The swimming pool on the 51th floor with the Petronas Towers view is really wow. They have also a Sky bar and restaurant on the top floor, with stunning views and delicious food. The Face Suites are in strict center of KL with walkable distance to the twin towers. Couldn’t imagine better.
    Reviewed November 29, 2018
    6.8
    Good
    Jenny from Australia
    Couple
    1 Bedroom Deluxe
    Stayed 3 nights in January 2019
    Good”
    Overall the stay was not bad. Aircon is not cold . Check in and check out smoothly . Room is huge with everything u need . View is just okay. View on the rooftop is amazing . Grab to places are cheap . Just don’t use taxi .
    Reviewed January 22, 2019
    8.4
    Excellent
    Shafia from Australia
    Family with young children
    2 Bedroom Deluxe
    Stayed 6 nights in January 2019
    Excellent”
    Very friendly staff. But house keeping wasnt upto standard. Initially room had broken doors and a few issues, second room they gave us the aircon was so noisy. Rooms had great views though. Reception staff were very kind in offering another room
    Reviewed January 12, 2019
    10.0
    Exceptional
    ARAB from United Kingdom
    Family with teens
    2 Bedroom Deluxe
    Stayed 1 night in January 2019
    Excellent hotel with top floor infinity pool”
    We had a 2 bedroom duplex suite on the 26th floor. It was excellent. Rooms were spacious and bright and clean. Had everything you need. Highly recommend it. The infinity pool on the 52nd floor was beautiful with great views of the city with the twin towers nearby. Staff were friendly and breakfast was lovely.
    Reviewed January 08, 2019
    9.2
    Exceptional
    Ladies from Indonesia
    Family with teens
    2 Bedroom Superior
    Stayed 1 night in December 2018
    Satisfied”
    It was my second time I stayed in The Face Suites and I really satisfied with the room (big space and clean). Although the last time I stayed with my family, we only got 1 bathroom inside our room. Keep that good work! I will come back again for sure.
    Reviewed January 07, 2019
    4.8
    Dato from Malaysia
    Business traveler
    2 Bedroom Deluxe
    Stayed 1 night in December 2018
    Very bad service from the staff”
    When I came in for register they cancel my booking from agoda due to credit card belongs to my wife.As we all know credit card now need pin number to make a payment so theres no reason need to cancel my booking due to card and person to check in is different.After that theres no bath towel in my second bathroom and i need to request twice and only after 45 minutes they sending me the towel.I did order room service for the food and they ask me to pay cash even I told them I already put some deposit when I checkin at the front desk.After I am question them whats the use of asking me deposit if I need to pay cash for the room service then only the waiter aggreed not to take any payment for the food.This happens not only once by 2times in the same day.The next day i had a breakfast with my wife at the ground floor coffee house and order sandwich and a croissants.So I ask the waitress to get me a chili sauce but the girl told me that they dont have chilli sauce.5 stars hotel no chili sauce?
    Reviewed December 20, 2018
    5.2
    Ben from Brunei Darussalam
    Family with young children
    2 Bedroom Superior
    Stayed 3 nights in December 2018
    should have been great, was terrible”
    peak season weekend expect to wait for up to 1.5 hours to get into an over crowded elevator. Guest were near breaking point, as the delay caused meant many were worried or would miss international flights. The entire issue could easily be fixed by some elevator logistics management, but wasn't. Basically, 3 episodes of waiting for elevators ruined what was otherwise a decent stay. I won't be back.
    Reviewed December 17, 2018
    9.6
    Exceptional
    Sue from United Kingdom
    Group
    2 Bedroom Superior
    Stayed 2 nights in December 2018
    Excellent stay”
    Our 2 bedroom superior suite was on the 50th floor and was very spacious and very clean. There were 3 of us staying in the suite and we shared 1 bathroom. It worked out fine but next time I will book the deluxe or premier suites which have 2 bathrooms. The suite was very well equipped and even washing detergent was supplied for the washing machine. Keep up the high standards please!
    Reviewed December 09, 2018
    10.0
    Exceptional
    Carla from United States
    Group
    2 Bedroom Deluxe
    Stayed 3 nights in November 2018
    Really wish we'd stayed longer”
    I will travel halfway around the world again just to come back and enjoy THE FACE Suites and Kuala Lumpur. The staff is excellent. They made early check-in and late check-out a breeze. Our needs were met quickly, and always with a smile. The room was super clean, well appointed, and lovely. Three nights was not long enough to bask in this wonderful hotel.
    Reviewed November 24, 2018
    8.8
    Excellent
    Fionne from Malaysia
    Couple
    1 Bedroom Superior
    Stayed 4 nights in October 2018
    Great accommodation ruined by incredibly slow lift service”
    You probably think to yourself how slow can the lift service be, I've timed it. The longest I've waited during my 4 days stay there is 8.15minutes. Now, it may not be a problem for you but it may be a problem for elderly who has trouble standing/walking for long and isn't using a wheelchair. It's something they ought to sort it out by now because I already encountered the same problem back in my January stay. Nevertheless, I'd still recommend this to my friend. The location is fantastic (2 train stations within 5mins walk, walkable distance to many attraction sites), the room is spacious, the facilities are not too bad - the infinity pool is breathtaking - but please be noted it's quite small for such a big building (you're also sharing it with the residents) and it's almost always too crowded. Consequently, it's hard to get a seat by the pool. You probably have to spend some time waiting (longer at peak time) before you get a bench that's facing the infinity pool.
    Reviewed November 21, 2018
    10.0
    Exceptional
    Christopher from United Kingdom
    Couple
    1 Bedroom Superior
    Stayed 2 nights in November 2018
    Awesome.”
    Affordable luxury. Really enjoyed stay. Good location. Great pool though busy not many sunbeds. Very nice bar with oudoor patio view point of Petronas Towers. Food nice in bar/restaurant all reasonably priced . All staff nice and friendly.
    Reviewed November 18, 2018
    9.6
    Exceptional
    SRI from Singapore
    Couple
    1 Bedroom Deluxe
    Stayed 3 nights in October 2018
    Great stay ! ”
    Went there for the infinity pool. And it didn’t disappoint us. Such great view ans the apartment is well kept and clean. The only downside was the lift. At that moment there’s only 2 lift working to our apartment . And at times, it took us 10-15 mins of waiting. Apart from that, every thing was puuuurrfeectt!
    Reviewed November 03, 2018
    8.8
    Excellent
    Roy from Indonesia
    Couple
    1 Bedroom Deluxe
    Stayed 1 night in October 2018
    Excellent and value for money facility”
    All are perfect.. only the frontdesk staff was less help /not equipped with suitable skill. When we were checking out.. and asked about how long will it take to the airport.. the answer was really surprising.... she said she has no idea and told me to ask the concierge guy instead .. hummm
    Reviewed November 03, 2018
    10.0
    Exceptional
    OKSANA from Russia
    Couple
    1 Bedroom Deluxe
    Stayed 1 night in October 2018
    PERFECT ”
    This is highly recommended and I think the best place in Kuala Lumpur. Everething is amazing and wonderful! The room is real WOW - fantastic view, large and clean, you have everything you need. Breakfast was real amazing. The pool on 51st floor is incredible! It was my best choise here.
    Reviewed November 01, 2018
    7.2
    Very good
    Cai from Singapore
    Solo traveler
    1 Bedroom Superior
    Stayed 2 nights in October 2018
    The LIFT -___-”
    Everything was good besides THE LIFT. Yes. I will have nv expected myself to be so annoyed by the service lift. We parked at B2 and my room is at level 37. There are total of 4 service lift, but all goes up at the same time if someone press it upstairs. Im pretty sure theres a smarter way to set the lifts right? The wait for lift is REAL. Not 2 or 3 mins. I am talking about a real 10 mins for lift. Its ridiculous.
    Reviewed October 22, 2018
    12345
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    THE FACE Suites Kuala Lumpur
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Petronas Twin Towers
    • Bukit Nanas Monorail Station is within 0.22 km