8.8
Excellent
/10
(1,760 reviews)See what guests said
View117
Housekeeping62
Swimming Pool51
See map
8.8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Menara Kuala Lumpur 570 m
Petronas Twin Towers 900 m
KLCC - Bukit Bintang Pedestrian Walkway 1.09 km
Aquaria KLCC 1.14 km
KLCC Park 1.24 km
Jalan Alor 1.35 km
Pavilion Kuala Lumpur 1.46 km
Central Market 1.66 km
Chinatown - Kuala Lumpur 1.85 km
KL Bird Park 2.48 km
Nearby landmarks
A'Famosa Theme Park 150 m
Bukit Nanas Monorail Station 220 m
LRT Train Station - Dang Wangi 260 m
Hard Rock Café 330 m
Tourist Police 360 m
Malaysian Travel Business 370 m
Malaysian Tourism Centre 370 m
Maison Bar 400 m
Garçon at Maison 400 m
Imperial Spa 420 m
THE FACE Suites Kuala Lumpur

"The hotel swimming pool is the best, room clean and comfort"

Reza - January 2, 2019

1 Bedroom Superior THE FACE Suites Kuala Lumpur
Lobby THE FACE Suites Kuala Lumpur
Interior view THE FACE Suites Kuala Lumpur
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Free Wi-Fi

THE FACE Suites Kuala Lumpur

1020, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia, 50250 - See map

This property is in high demand!

5 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
What guests are saying:Read all 1,760 reviews
Exceptional comfort
9.5 room quality and comfort
Exceptional cleanliness
9.1 rating for cleanliness
Excellent facilities on premise
8.8 facilities on premise
Excellent service
8.7 rating for service

It was one of the most beautiful apartment that I haven't see, I have been all around the world and I can say it.

Maria | March 4, 2020

The staff were helpful and super friendly , hotel amenities everything bright and clean I enjoyed holiday here

Jenwit | December 9, 2019

We loved all the facility, staff are very friendly, and quick response to what all we have requested.

Morasende | January 3, 2020

Friendly staff especially the front desk who entertain me during check in (Aizzuddin).

NORHAZRINE | February 17, 2020

Very good stay, good location, just 2km away from klcc, free parking also

cher | March 16, 2020

The reception check in and check out was very easy and fast.

Ellya | February 17, 2020

  • 210 meters to public transportation

  • Airport transfer

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.9
Location rating8.8
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.1 km

Rooms available at THE FACE Suites Kuala Lumpur

Exceptional
Room comfort & quality
9.5
 2 Bedroom Deluxe
2 Bedroom Deluxe
...
  • Room size: 98 m²/1055 ft²
  • City view
  • 1 king bed & 1 queen bed
Enter dates to see prices
2 Bedroom Premier
2 Bedroom Premier
...
  • Room size: 121 m²/1302 ft²
  • City view
  • 1 king bed & 1 queen bed
Enter dates to see prices
1 Bedroom Superior
1 Bedroom Superior
...
  • Room size: 83 m²/893 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 Bedroom Deluxe
1 Bedroom Deluxe
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 Bedroom Premier
1 Bedroom Premier
...
  • Room size: 96 m²/1033 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Bedroom Superior
2 Bedroom Superior
...
  • Room size: 96 m²/1033 ft²
  • City view
  • 1 king bed & 1 queen bed
Enter dates to see prices
Two-Bedroom Apartment
Two-Bedroom Apartment
...
  • Room size: 93 m²/1001 ft²
  • 2 bathrooms
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2-BEDROOM GRAND PREMIER
2-BEDROOM GRAND PREMIER
...
  • Non-smoking
  • Shower
Enter dates to see prices
Grand Premier One Bedroom
Grand Premier One Bedroom
...
  • Non-smoking
  • Shower
Enter dates to see prices
One-Bedroom Apartment
One-Bedroom Apartment
...
  • Room size: 60 m²/646 ft²
Enter dates to see prices

What people love about THE FACE Suites Kuala Lumpur

  • 9.2
    Exceptional
    Cleanliness
    "Clean, spacious, and great counter staff."

    Isaac | November 24, 2018

  • 8.8
    Excellent
    "I love everything about the Face Suite."

    syazwani | February 17, 2020

  • 10.0
    Exceptional
    Cleanliness
    "The room is huge, clean and tidy."

    Ellya | February 17, 2020

Property ranking|Compared to 7,825 Kuala Lumpur properties
See all rankings
Value for money score
9.0/10
Cleanliness score
9.1/10
Room comfort score
9.5/10
Review score - United States
9.0/10
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
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Overall rating:
8.8
Excellent
1,760 reviews
Cleanliness
9.1
Facilities
8.8
Location
8.8
Read all reviews >
What travelers say they love:
the infinity pool was gorgeous, a very comfortable!.
Maria from Qatar
Couple
More about THE FACE Suites Kuala Lumpur

More about THE FACE Suites Kuala Lumpur

Offering an outdoor pool and fitness centre, THE FACE Suites Kuala Lumpur is situated in the Kuala Lumpur Federal Territory Region, 300 metres from Starhill Gallery. Guests can enjoy the on-site bar. Each room includes a flat-screen TV with cable channels. You will find a kettle in the room. For your comfort, you will find bath robes, free toiletries, and a hair dryer. You will find a 24-hour front desk at the property.

Deep Blue, latest addition to rooftop bar in Kuala Lumpur with the stunning view of Petronas Twin Tower that features a futuristic contemporary design and diversify music from EDM to techno spun by the resident DJ. Café iL Viso, café with classic menu serving hot to cold pastries, fresh variety of bakeries, and freshly cold-pressed juice caters simple breakfast to tea time in a casual dining environment.

Berjaya Times Square is 700 metres from THE FACE Suites Kuala Lumpur, while Petronas Twin Towers is 900 metres from the property. The nearest airport is Sultan Abdul Aziz Shah Airport, 18 kilometers from THE FACE Suites Kuala Lumpur.

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Most talked about facilities

Swimming Pool
157 mentions
Housekeeping
34 mentions
View
30 mentions
Breakfast
17 mentions

What they offer

10.0
Exceptional
Staff 
"The staff was totally amazing and helpful."

Maria | March 4, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Tangerine
Cuisine:European, International
Menu:Buffet
Deep Blue
Cuisine:International
Menu:Buffet
Cafe Il Viso
Cuisine:International
Menu:Buffet

Nearby restaurants

American cuisine
American cuisine
Urbean
690 m American, Cafe, European
Arthur's Bar and Grill
770 m American, Asian, Bar
Front Page Sports Bar & Grill
1.1 km American, Bar, Pub
Asian cuisine
Asian cuisine
Celestial Court
40 m Asian, Chinese, Halal
Chatz Brasserie
40 m Asian, Chinese, French
Melting Pot Cafe
40 m Asian, Chinese, European
Chinese cuisine
Chinese cuisine
Si Chuan Dou Hau Restaurant
40 m Chinese
biba's, mandarin oriental
910 m Chinese
Plaza Court Chinese Restaurant
1.0 km Chinese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of THE FACE Suites Kuala Lumpur from real guests

Provided by verified guests of Agoda
Agoda Reviews (1760)Booking.com Reviews (2203)
8.8
/
10
Cleanliness9.1
Facilities8.8
Location8.8
Room comfort and quality9.5
Service8.7
Value for money8.9
High score for Kuala Lumpur
Rating
9+ Exceptional (529)
8-9 Excellent (155)
7-8 Very Good (129)
6-7 Good (38)
<6 Below Expectation (67)
Time of the year
Mar - May (204)
Jun - Aug (173)
Sep - Nov (226)
Dec - Feb (315)
Don't miss out!Popular destination! Properties in Kuala Lumpur are being booked every minute!
All guests (1760)
All room types
All languages

Show reviews that mention 

Showing 918 verified guest comments
12345
10.0
Exceptional
Carla from United States
Group
2 Bedroom Deluxe
Stayed 3 nights in November 2018

Really wish we'd stayed longer”

I will travel halfway around the world again just to come back and enjoy THE FACE Suites and Kuala Lumpur. The staff is excellent. They made early check-in and late check-out a breeze. Our needs were met quickly, and always with a smile. The room was super clean, well appointed, and lovely. Three nights was not long enough to bask in this wonderful hotel.

Reviewed November 24, 2018
8.8
Excellent
Bryan from United Kingdom
Family with teens
2 Bedroom Superior
Stayed 2 nights in January 2019

Reasonable in cost for family”

We stayed twice in The Face Suites. Enjoyed both times. Its unit is clean, modern and spacious and beautiful. Its pool is small and crowded but it has the beautiful view of the twin towers. The gym is good. Restaurants are a bit expensive but you can walk to klcc (20mins) to have your meals. I paid rm40 for Breakfast and it was worth it. The front desk, concierge and housekeeping staff were attentive, prompt and very friendly. We travelled during Christmas time so it was crowded and the lifts took a long time to arrive. Overall, we love The Face Suites and recommend it to all, especially those traveling with families.

Reviewed January 15, 2019
10.0
Exceptional
OKSANA from Russia
Couple
1 Bedroom Deluxe
Stayed 1 night in October 2018

PERFECT ”

This is highly recommended and I think the best place in Kuala Lumpur. Everething is amazing and wonderful! The room is real WOW - fantastic view, large and clean, you have everything you need. Breakfast was real amazing. The pool on 51st floor is incredible! It was my best choise here.

Reviewed November 01, 2018
8.8
Excellent
Nilufar from Canada
Couple
1 Bedroom Superior
Stayed 4 nights in March 2016

Brand new hotel”

My husband and I stayed at the face suites in March, 2016. When we arrived we were told that the hotel was brand new - only opened in January, 2016. So some parts of the hotel were not yet completed and there was on-going construction. Neither of these had a significant impact on our stay. Our room was large, with sufficient amenities. However, it felt a little bit empty and didn't have enough plugs or hooks - could be that it wasn't quite complete yet. The staff were all very friendly and helpful. The location of the hotel was great - close to the transit system and a 15 min walk to the petronas towers. Also, the view from the rooftop was amazing, as was the pool. Overall, we enjoyed our stay and think this hotel will be really great once it has been completed.

Reviewed March 17, 2016
9.2
Exceptional
Louise from Australia
Family with teens
2 Bedroom Superior
Stayed 4 nights in January 2018

One of the best hotels we've ever stayed in! ”

We thoroughly enjoyed our stay in The Face Suites. Our 2 bedroom apartment was faboulous and more than we were expecting. With a stunning view to the city, kitchenette with every thing we needed and comfy beds, there was really nothing we could fault. The swimming pool is stunning. We found it busy at times but always managed to find a lounge bed or chair non the less . The location is very good also, close to train station and you could easily walk to shopping malls close by. I would definitely stay here again. Thank you especially to the cleaning staff for keeping our room so clean and supplying us with extra tea & coffee ☺

Reviewed February 02, 2018
9.6
Exceptional
Shahjhan from United Kingdom
Family with young children
1 Bedroom Deluxe
Stayed 27 nights in February 2017

Really really good...but not perfect”

The face suites are an amazing place to stay in KL. Plus point to first: - location is close to a number of shopping places and restaurants and only 15 minutes walk from the towers. - rooms are very well designed and very clean - they provide you with everything you need in the room - amazing views from the pool - definitely 5 star Ok now the not so good bits: - The gym is poorly equipped - As the views are so nice from the pool is constantly packed almost 24/7 with people taking selfies. Not ideal for kids who want to play. But! I would stay there again!

Reviewed March 29, 2017
10.0
Exceptional
Irwinder from Malaysia
Group
1 Bedroom Superior
Stayed 2 nights in May 2019

Beautiful view of KL on the SkyDeck”

The FACE suites is conveniently located near KLs shopping hub - China town, Bukit bintang , Central market and Midvalley although your probably need to take the monorail to reach some of the places. Monorail Bukit Nanas I'd a 5 min walk from the place. Staff was friendly and helpful. We even got welcome drinks upon check in. The view from the skydeck was amazing! The infinity pool though was more of a selfie point rather than a functional pool. There were also too many people around. Good thing is the crowd is checked by the security guards at the point of entry to ensure that only those who are in guest can use the facilities. Gym was also available and relatively well equipped.

Reviewed June 03, 2019
10.0
Exceptional
Katarzyna
Couple
1 Bedroom Premier
Stayed 1 night in November 2018

Way more than expected ”

There is no bad thing I can say about this place. Everything was perfect, starting from very kind and helpful staff. Specious, clean and modern suit with nice city view. The swimming pool on the 51th floor with the Petronas Towers view is really wow. They have also a Sky bar and restaurant on the top floor, with stunning views and delicious food. The Face Suites are in strict center of KL with walkable distance to the twin towers. Couldn’t imagine better.

Reviewed November 29, 2018
9.6
Exceptional
MEI from Malaysia
Couple
1 Bedroom Deluxe
Stayed 1 night in September 2016

Value for money!”

THE FACE Suites having a very good location. Their rooms are modern and nice furnishing. The pool view are great which you can view KLCC and KL Tower from the pool side. Very recommended.

Reviewed September 19, 2016
10.0
Exceptional
Jeffry from Indonesia
Family with teens
2 Bedroom Deluxe
Stayed 5 nights in October 2017

worth every penny”

we got our room with Petronas tower also Kuala Lumpur Tower. room was perfect, pool also perfect, nothing to complain. very nice hotel. definitely will stay here again.

Reviewed October 31, 2017
9.6
Exceptional
Josh from Australia
Business traveler
1 Bedroom Deluxe
Stayed 1 night in February 2017

This is just awesome!”

Great value! Check out the rooftop pool overlooking the twin towers, amazing. Worth every cent just for that! Thanks for a great stay, see you again soon. My new favourite place in Kuala Lumpur

Reviewed February 21, 2017
8.0
Excellent
Philomine from Philippines
Group
2 Bedroom Superior
Stayed 1 night in February 2016

Memorable stay”

The skypool in 51st floor, clean suite and very nice people

The FACE suite KL gave us an memorable experience in terms of people, cleanliness ,and good location. When we arrived at the suite, the staff are very warm in welcoming us in the hotel and they're willing to help us at all times. Also, the receptionist are very kind to let us check in earlier than the stated time. Staff performance i may say 9/10 because few of the staff are not speaking english. In terms of cleanliness, this suite is highly recommended because the facilities are quite new so it's very clean and smell of the hotel is very relaxing. I can rate it 10/10. I may say all the things you need are inside your suite already. For the location wise, it's perfect location because it's 10 mins walk to petronas tower. One that really enticed me is the infinity pool at the 51st floor, overviewing the petronas tower and KL tower. It's really 10/10 for me. Also, water are very warm during the night. Overall experience, it's highly recommended.

Reviewed February 09, 2016
10.0
Exceptional
Nurul from Singapore
Couple
1 Bedroom Deluxe
Stayed 3 nights in August 2016

10 out of 5 stars”

100% totally recommend you all to go here! The pool is just AH-MAY-ZING! It's usually crowded like MBS singapore, on 51st floor - looking at both the KLCC and Menara KL but that means it's really worth going up to swim. The room was designed differently and beautiful. They're still builing the F&B room though but when that happens, i hope their menu is as awesome! You can find out more enthusiastic reviews on the hotel at my instagram @zaimahamzah go check it out!

Reviewed August 17, 2016
10.0
Exceptional
Quennie from Philippines
Couple
Deluxe Double
Stayed 1 night in November 2017

Exceptional view from the hotel!”

The Face Suites has a breathtakng view of the Petronas Twin Towers, our short stay at the hotel was truly worth it! Our room was huge and clean, we're also satisfied by the hospitality offered by the staff. I strongly recommend this hotel to tourists, it's not everyday you get to wakeup to the amazing view of KL ❤️

Reviewed November 04, 2017
9.6
Exceptional
SI from United Kingdom
Group
1 Bedroom Superior
Stayed 2 nights in May 2016

Awesomeness!”

Highly recommended hotel in Kuala Lumpur. Amazing view from the rooftop pool. Clean & spacious apartment. Will definitely come back here again.

Reviewed May 09, 2016
10.0
Exceptional
Shahidah from Singapore
Family with young children
2 Bedroom Premier
Stayed 3 nights in August 2016

Definite comeback!”

I will definitely come back to this hotel. Very new and clean! Room is huge since its a suite with residents serviced apartment. My room has got the view of both KLCC and KL Tower. The highlight of this hotel is its location and the sky deck wih inifity pool!

Reviewed August 21, 2016
9.6
Exceptional
Pamela from United Kingdom
Family with young children
2 Bedroom Deluxe
Stayed 1 night in December 2017

Great location and amazing pool area”

The hotel has amazing views and the rooftop pool is fantastic! The suites were spacious and had all the facilities we required travelling with young children. The property is central and can easily walk to restaurants, shopping centres and the KlCC area. Would definately stay again

Reviewed December 22, 2017
8.4
Excellent
Aishah from Malaysia
Group
2 Bedroom Superior
Stayed 1 night in April 2016

A city oasis”

The moment I stepped into the lobby, the staff were very accommodating and polite. The suite we booked was spacious with a wonderful view of KL. A must-see is the infinity pool on the top floor. The KLCC tower and KL Tower look like a touch away and as u swim to the apex of the pool, a stunning 180 view will take your breath away. If u plan to cook on your trip, the kitchen is fully equipped with cooking utensils and cutlery which made it easier to cook simple breakfast and late night suppers. If I had to critique, it would be the lack toiletries. There were 4 of us in a suite and the shampoo can only be stretch to a certain extent.

Reviewed April 18, 2016
9.2
Exceptional
Ladies from Indonesia
Family with teens
2 Bedroom Superior
Stayed 1 night in December 2018

Satisfied”

It was my second time I stayed in The Face Suites and I really satisfied with the room (big space and clean). Although the last time I stayed with my family, we only got 1 bathroom inside our room. Keep that good work! I will come back again for sure.

Reviewed January 07, 2019
10.0
Exceptional
Azhar from Malaysia
Group
2 Bedroom Superior
Stayed 1 night in November 2017

5 Star”

Nice room & most importantly the infinity pool. Breathtaking view. For foreigners, its also a good location because nearbly main attractions eg KLCC & KL Tower. Highly recommended this suite. However, breakfast could be better thou.

Reviewed December 03, 2017
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  • Excellent location
  • Menara Kuala Lumpur
  • Bukit Nanas Monorail Station is within 0.22 km
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