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THE FACE Suites Kuala Lumpur
THE FACE Suites Kuala Lumpur
THE FACE Suites Kuala Lumpur
THE FACE Suites Kuala Lumpur
THE FACE Suites Kuala Lumpur
THE FACE Suites Kuala Lumpur
THE FACE Suites Kuala Lumpur

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8.7

Excellent

5,721 reviews

5,721 reviews

View142
Housekeeping89
Swimming Pool55

Very big space and clean.

Sinyi
- May 16, 2022
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
A'Famosa Theme Park

150 m

Hard Rock Café

330 m

Malaysian Travel Business

370 m

Maison Bar

400 m

Garçon at Maison

400 m

Popular landmarks
Menara Kuala Lumpur

570 m

Petronas Twin Towers

900 m

KLCC - Bukit Bintang Pedestrian Walkway

1.1 km

Aquaria KLCC

1.1 km

KLCC Park

1.2 km

Closest landmarks
Tourist Police

360 m

Malaysian Tourism Centre

370 m

Fruit

490 m

Camp ground

490 m

Ivy

490 m

THE FACE Suites Kuala Lumpur

1020, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia, 50250 - See map

Make your best journey to Kuala Lumpur with the promised standard of Clean and Safe, and enjoy free Wi-Fi in all rooms. Strategically situated in KLCC, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Located in heart of Kuala Lumpur

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Excellent breakfast

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details"

Facilities

Front desk [24-hour]

Airport transfer

Airport transfer

Valet parking

Swimming pool [outdoor]

Golf course [on-site]

Free Wi-Fi in all rooms!

Luggage storage

This property is in high demand!

24 travelers have booked today.

Value for money8.9
Location rating8.9
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.1 km

Rooms available at THE FACE Suites Kuala Lumpur

Exceptional
Room comfort & quality

9.5

2 Bedroom Premier
...
  • Room size: 121 m²/1302 ft²
  • City view
  • 1 king bed & 1 queen bed
Enter dates to see prices
2 Bedroom Deluxe
...
  • Room size: 98 m²/1055 ft²
  • City view
  • 1 king bed & 1 queen bed
Enter dates to see prices
1 Bedroom Superior
...
  • Room size: 83 m²/893 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Bedroom Superior
...
  • Room size: 96 m²/1033 ft²
  • City view
  • 1 king bed & 1 queen bed
Enter dates to see prices
1 Bedroom Deluxe
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 Bedroom Premier
...
  • Room size: 96 m²/1033 ft²
  • City view
  • 1 king bed
Enter dates to see prices
One Bedroom Grand Premier
...
  • Room size: 101 m²/1087 ft²
  • Non-smoking
  • 1 king bed and 1 single bed
Enter dates to see prices
Two-Bedroom Apartment
...
  • Room size: 93 m²/1001 ft²
  • 2 bathrooms
Enter dates to see prices
Two Bedroom Grand Premier
...
  • Room size: 138 m²/1485 ft²
  • Shower
  • 1 king bed and 1 single bed...
Enter dates to see prices
2-BEDROOM GRAND PREMIER
...
  • Non-smoking
  • Shower and bathtub
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at THE FACE Suites Kuala Lumpur?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to THE FACE Suites Kuala Lumpur?

THE FACE Suites Kuala Lumpur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 240 MYR. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, THE FACE Suites Kuala Lumpur has a car park right on site for maximum convenience. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the serviced apartment. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the serviced apartment can arrange both taxis or car rental.

Is breakfast offered at THE FACE Suites Kuala Lumpur?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at THE FACE Suites Kuala Lumpur. Adults can enjoy breakfast offered with an additional charge of 50 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the serviced apartment.

What are my dining options at THE FACE Suites Kuala Lumpur?

Dishes are served in a la carte during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at THE FACE Suites Kuala Lumpur?

THE FACE Suites Kuala Lumpur does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to THE FACE Suites Kuala Lumpur?

Bukit Nanas Monorail Station is the closest train, metro, or bus station, about 210 m away from THE FACE Suites Kuala Lumpur.

What restaurants are nearby THE FACE Suites Kuala Lumpur?

Restaurants including Toastina Cafe & Bar, Mikan Japanese Cuisine and Benares are popular in THE FACE Suites Kuala Lumpur’s neighborhood which is known as KLCC.

What popular shopping places are close to THE FACE Suites Kuala Lumpur?

Located in the KLCC area, THE FACE Suites Kuala Lumpur is close to great shopping choices like Suria KLCC, CHARISMA jewellery and nikorex display.

What are popular attractions near THE FACE Suites Kuala Lumpur?

Guests at THE FACE Suites Kuala Lumpur can easily visit Petronas Twin Towers, KLCC Park and Menara Kuala Lumpur located in the KLCC area.

What popular natural sightseeing spots are close to THE FACE Suites Kuala Lumpur?

THE FACE Suites Kuala Lumpur is located in the KLCC area, which is famous for natural sightseeing destinations such as Camp ground and Jelutong Tree.

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See map

Explore the neighborhood

What people love about THE FACE Suites Kuala Lumpur

  • 8.8

    Excellent
    Spaciousness

    "Very big space and clean."

    Sinyi

    |

    May 16, 2022

  • 10

    Exceptional
    Cleanliness

    "Clean and nice"

    cheong

    |

    May 16, 2022

  • 10

    Exceptional
    Spaciousness

    "Big space, clean and comfortable room."

    Norauji

    |

    May 15, 2022

Property ranking|Compared to 6,293 Kuala Lumpur properties
See all rankings
Room comfort score
9.5/10
Cleanliness score
9.1/10
Room size
96 sqm.
Value for money score
8.9/10
Better than
99
%
of Kuala Lumpur properties
Better than
98
%
of Kuala Lumpur properties
Bigger than
98
%
of Kuala Lumpur properties
Better than
97
%
of Kuala Lumpur properties
Overall rating:

8.7

Excellent
5,721 reviews
Cleanliness
9.1
Facilities
8.8
Location
8.9
Read all reviews >
What travelers say they love:
Apartment is big and convenient.
Amalina from Malaysia
Family with young children
More about THE FACE Suites Kuala Lumpur

More about THE FACE Suites Kuala Lumpur

THE FACE Suites Kuala Lumpur

For travelers who want to take in the sights and sounds of Kuala Lumpur, THE FACE Suites Kuala Lumpur is the perfect choice. Its convenient location right in the city center allows you more time to see all that Kuala Lumpur has to offer. Access is everything, and you'll get the most of while staying only 8.8 km from Terminal Bersepadu Selatan and its easy transportation options.
At THE FACE Suites Kuala Lumpur, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the serviced apartment keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Kuala Lumpur is made even more convenient with the taxi and car hire services available at the serviced apartment.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the THE FACE Suites Kuala Lumpur.
For health reasons, smoking is not permitted anywhere inside the serviced apartment. For guests who would like to smoke, the designated smoking areas are available.
All rooms at THE FACE Suites Kuala Lumpur are designed and decorated to make guests feel right at home. Enjoy your stay even more at the serviced apartment, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator and bottled water are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the serviced apartment you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at THE FACE Suites Kuala Lumpur. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the serviced apartment assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at THE FACE Suites Kuala Lumpur including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Enjoy the countless activities offered at THE FACE Suites Kuala Lumpur. A beach that's accessible right from the serviced apartment puts you close to the ocean during your stay. Don't forget to make a visit or two to the serviced apartment's pool. Burn off you vacation calories with a quick visit to the serviced apartment's fitness facility.


Around the property

An array of attractions are a must-see while visiting Kuala Lumpur. Be sure to visit Menara Kuala Lumpur located 560 m away, an item on every checklist of those who travel to Kuala Lumpur.


Reasons to stay here

Find incredible value for money here, which is ranked better than 97% of the city's accommodation.
Compared to other accommodations in Kuala Lumpur, facilities here are rated higher than 97% of them.
According to guests who stayed here, this serviced apartment's room comfort is rated higher than 99% of other accommodations in Kuala Lumpur.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Swimming Pool

157 mentions

Housekeeping

34 mentions

View

30 mentions

Breakfast

17 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Golf course [on-site]
  • Nightclub
  • Pool with view
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Carbon monoxide detector
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Dining table
  • Dressing room
  • Free bottled water
  • Full kitchen
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Kitchenette
  • Kitchenware
  • Linens
  • Microwave
  • Non-smoking
  • Private bathroom
  • Private entrance
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate dining area
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Washing machine
  • Wi-Fi [free]
Food and dining
Restaurants on site

Tangerine

  • No additional information available

Deep Blue

  • Cuisine: International
  • Menu: A-la-carte

Cafe Il Viso

  • Cuisine: International
  • Menu: A-la-carte
Location
1020, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia, 50250
Excellent
Location

8.9

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    17.1 km
  • Kuala Lumpur International Airport (KUL)
    46.2 km

Public transportation

  • Bukit Nanas Monorail Station
    220 m
  • LRT Train Station - Dang Wangi
    260 m

Hospital or clinic

  • Al-Islam Specialist Hospital
    630 m

Shopping

  • Pavilion Kuala Lumpur
    1.5 km

Convenience store

  • 7 Eleven
    330 m

Cash withdrawal

  • ATM
    310 m
What's nearby

Popular landmarks

  • Menara Kuala Lumpur
    570 m
  • Petronas Twin Towers
    900 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    1.1 km
  • Aquaria KLCC
    1.1 km
  • KLCC Park
    1.2 km
  • Jalan Alor
    1.4 km
  • Pavilion Kuala Lumpur
    1.5 km
  • Central Market
    1.7 km
  • Chinatown - Kuala Lumpur
    1.9 km
  • KL Bird Park
    2.5 km

Nearby landmarks

  • A'Famosa Theme Park
    150 m
  • Bukit Nanas Monorail Station
    220 m
  • LRT Train Station - Dang Wangi
    260 m
  • Hard Rock Café
    330 m
  • Tourist Police
    360 m
  • Malaysian Travel Business
    370 m
  • Malaysian Tourism Centre
    370 m
  • Maison Bar
    400 m
  • Garçon at Maison
    400 m
  • Imperial Spa
    420 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
  • The property has a strict no-party policy.
  • Smoking is only allowed in designated areas.
  • All guestrooms at this property are non-smoking. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • Children of all ages are included in the maximum occupancy.
  • The property requires a refundable security deposit upon check-in.
  • Credit card used for the booking must be presented upon check-in for verification.
  • From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of MYR10 per room per night stay.
    These changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.
  • Guests must be 21 years old and above to reserve a room. Guests under 21 years old must be accompanied by an adult over 21 to stay in the property.
  • The Infinity Pool on Sky Deck is open daily from 07:00 AM to 10:00 PM.
    The pool cleaning time is on Monday, Wednesday, and Friday from 07:00 AM to 08:30 AM. During these days, the pool is open after 08:30 AM.
  • Children set breakfast is chargeable at RM 18nett from 1-11 years old” and “12 years old above is considered adults and set breakfast is chargeable at chargeable at RM 35 nett
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee240 MYR

Extras

  • Breakfast charge (unless included in room price)50 MYR

The property

  • Non-smoking rooms/floorsyes
  • Number of rooms 200
Property announcements

Surau will be temporarily unavailable until further notice.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details

Surau will be temporarily unavailable until further notice.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Reviews of THE FACE Suites Kuala Lumpur from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities8.8
Location8.9
Room comfort and quality9.5
Service8.7
Value for money8.9
High score for Kuala Lumpur
Rating
9+ Exceptional (650)
8-9 Excellent (173)
7-8 Very Good (154)
6-7 Good (50)
<6 Below Expectation (85)
Time of the year
Mar - May (304)
Jun - Aug (174)
Sep - Nov (259)
Dec - Feb (375)
All guests (2,285)
All room types
All languages

Show reviews that mention 

Showing 1,112 verified guest comments
12345
10.0
Exceptional
Carla from United States
Group
2 Bedroom Deluxe
Stayed 3 nights in November 2018

Really wish we'd stayed longer”

I will travel halfway around the world again just to come back and enjoy THE FACE Suites and Kuala Lumpur. The staff is excellent. They made early check-in and late check-out a breeze. Our needs were met quickly, and always with a smile. The room was super clean, well appointed, and lovely. Three nights was not long enough to bask in this wonderful hotel.

Reviewed November 24, 2018

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8.8
Excellent
Bryan from United Kingdom
Family with teens
2 Bedroom Superior
Stayed 2 nights in January 2019

Reasonable in cost for family”

We stayed twice in The Face Suites. Enjoyed both times. Its unit is clean, modern and spacious and beautiful. Its pool is small and crowded but it has the beautiful view of the twin towers. The gym is good. Restaurants are a bit expensive but you can walk to klcc (20mins) to have your meals. I paid rm40 for Breakfast and it was worth it. The front desk, concierge and housekeeping staff were attentive, prompt and very friendly. We travelled during Christmas time so it was crowded and the lifts took a long time to arrive. Overall, we love The Face Suites and recommend it to all, especially those traveling with families.

Reviewed January 15, 2019

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10.0
Exceptional
Rabiatul from Malaysia
Couple
1 Bedroom Premier
Stayed 1 night in June 2020

By far, the best!”

I've been to a lot of hotels, resorts and sorts but, this time, Face Suites did impressed me with their services. The price is great! And the staffs are all good. The only thing that disappointed me is the view. The staff told me that I am not able to see KLCC Tower because of the construction next to the Platinum building. Overall, the best.

Reviewed June 12, 2020

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10.0
Exceptional
Morasende from Indonesia
Family with young children
2 Bedroom Deluxe
Stayed 1 night in December 2019

Best Hotel in KualaLumpur with best infinity swimming pools”

We loved all the facility, staff are very friendly, and quick response to what all we have requested. This time was our 2nd visit to this hotel since new year 2008...The breakfast is very various and healthy....We will come back again when we visit Kuala Lumpur. The only problem is the swimming pools view to Petronas Twin Tower is now obstructed by the 2nd new building which is being built...Will we have the same view later as before?

Reviewed January 03, 2020

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8.8
Excellent
Nilufar from Canada
Couple
1 Bedroom Superior
Stayed 4 nights in March 2016

Brand new hotel”

My husband and I stayed at the face suites in March, 2016. When we arrived we were told that the hotel was brand new - only opened in January, 2016. So some parts of the hotel were not yet completed and there was on-going construction. Neither of these had a significant impact on our stay. Our room was large, with sufficient amenities. However, it felt a little bit empty and didn't have enough plugs or hooks - could be that it wasn't quite complete yet. The staff were all very friendly and helpful. The location of the hotel was great - close to the transit system and a 15 min walk to the petronas towers. Also, the view from the rooftop was amazing, as was the pool. Overall, we enjoyed our stay and think this hotel will be really great once it has been completed.

Reviewed March 17, 2016

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10.0
Exceptional
OKSANA from Russia
Couple
1 Bedroom Deluxe
Stayed 1 night in October 2018

PERFECT ”

This is highly recommended and I think the best place in Kuala Lumpur. Everething is amazing and wonderful! The room is real WOW - fantastic view, large and clean, you have everything you need. Breakfast was real amazing. The pool on 51st floor is incredible! It was my best choise here.

Reviewed November 01, 2018

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9.2
Exceptional
Louise from Australia
Family with teens
2 Bedroom Superior
Stayed 4 nights in January 2018

One of the best hotels we've ever stayed in! ”

We thoroughly enjoyed our stay in The Face Suites. Our 2 bedroom apartment was faboulous and more than we were expecting. With a stunning view to the city, kitchenette with every thing we needed and comfy beds, there was really nothing we could fault. The swimming pool is stunning. We found it busy at times but always managed to find a lounge bed or chair non the less . The location is very good also, close to train station and you could easily walk to shopping malls close by. I would definitely stay here again. Thank you especially to the cleaning staff for keeping our room so clean and supplying us with extra tea & coffee ☺

Reviewed February 02, 2018

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9.6
Exceptional
Shahjhan from United Kingdom
Family with young children
1 Bedroom Deluxe
Stayed 27 nights in February 2017

Really really good...but not perfect”

The face suites are an amazing place to stay in KL. Plus point to first: - location is close to a number of shopping places and restaurants and only 15 minutes walk from the towers. - rooms are very well designed and very clean - they provide you with everything you need in the room - amazing views from the pool - definitely 5 star Ok now the not so good bits: - The gym is poorly equipped - As the views are so nice from the pool is constantly packed almost 24/7 with people taking selfies. Not ideal for kids who want to play. But! I would stay there again!

Reviewed March 29, 2017

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8.8
Excellent
Adibah from Malaysia
Group
2 Bedroom Superior
Stayed 1 night in August 2020

Facilities all good, Management wise, needs to improve ”

The suite was good. Very clean cozy and comfy. I love everything about the suite. But i had a really unfortunate experience during check in. Payment has been made (auto deduct from my debit card) one day before my check in date. During check in, the receptionist asked my friend (I wasn’t there that time) to pay for the room again. So my friend had to pay (double payment) upon check in even after we informed them that the payment has been made the day before. They still insist that we haven’t pay for the room. So i had to call agoda and the bank to ask regarding the payment. Agoda & bank confirmed that the payment has been made to the merchant. The hotel told me to show them the proof (screenshot of my transaction history). When I arrived, I showed them my bank transaction history etc and the receptionist said this to me “we need to make a report to maybank and tell them to cancel the transaction and they will refund the money to your account in one month”. I was so frustrated because they took the second payment from my friend, instead of refund the money to my friend, they suggested to cancel the transaction with maybank and WAIT FOR A MONTH. After few arguments with the receptionist, then only she gave second option which to refund (cash) to my friend. Wouldn’t it be easier? Lol... Such a spoiler at first but other than that, i had an amazing experience in my suite.

Reviewed August 18, 2020

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10.0
Exceptional
Irwinder from Malaysia
Group
1 Bedroom Superior
Stayed 2 nights in May 2019

Beautiful view of KL on the SkyDeck”

The FACE suites is conveniently located near KLs shopping hub - China town, Bukit bintang , Central market and Midvalley although your probably need to take the monorail to reach some of the places. Monorail Bukit Nanas I'd a 5 min walk from the place. Staff was friendly and helpful. We even got welcome drinks upon check in. The view from the skydeck was amazing! The infinity pool though was more of a selfie point rather than a functional pool. There were also too many people around. Good thing is the crowd is checked by the security guards at the point of entry to ensure that only those who are in guest can use the facilities. Gym was also available and relatively well equipped.

Reviewed June 03, 2019

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10.0
Exceptional
Katarzyna
Couple
1 Bedroom Premier
Stayed 1 night in November 2018

Way more than expected ”

There is no bad thing I can say about this place. Everything was perfect, starting from very kind and helpful staff. Specious, clean and modern suit with nice city view. The swimming pool on the 51th floor with the Petronas Towers view is really wow. They have also a Sky bar and restaurant on the top floor, with stunning views and delicious food. The Face Suites are in strict center of KL with walkable distance to the twin towers. Couldn’t imagine better.

Reviewed November 29, 2018

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9.6
Exceptional
MEI from Malaysia
Couple
1 Bedroom Deluxe
Stayed 1 night in September 2016

Value for money!”

THE FACE Suites having a very good location. Their rooms are modern and nice furnishing. The pool view are great which you can view KLCC and KL Tower from the pool side. Very recommended.

Reviewed September 19, 2016

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10.0
Exceptional
Quennie from Philippines
Couple
Deluxe Double
Stayed 1 night in November 2017

Exceptional view from the hotel!”

The Face Suites has a breathtakng view of the Petronas Twin Towers, our short stay at the hotel was truly worth it! Our room was huge and clean, we're also satisfied by the hospitality offered by the staff. I strongly recommend this hotel to tourists, it's not everyday you get to wakeup to the amazing view of KL ❤️

Reviewed November 04, 2017

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10.0
Exceptional
Nurul from Singapore
Couple
1 Bedroom Deluxe
Stayed 3 nights in August 2016

10 out of 5 stars”

100% totally recommend you all to go here! The pool is just AH-MAY-ZING! It's usually crowded like MBS singapore, on 51st floor - looking at both the KLCC and Menara KL but that means it's really worth going up to swim. The room was designed differently and beautiful. They're still builing the F&B room though but when that happens, i hope their menu is as awesome! You can find out more enthusiastic reviews on the hotel at my instagram @zaimahamzah go check it out!

Reviewed August 17, 2016

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8.0
Excellent
Philomine from Philippines
Group
2 Bedroom Superior
Stayed 1 night in February 2016

Memorable stay”

The skypool in 51st floor, clean suite and very nice people

The FACE suite KL gave us an memorable experience in terms of people, cleanliness ,and good location. When we arrived at the suite, the staff are very warm in welcoming us in the hotel and they're willing to help us at all times. Also, the receptionist are very kind to let us check in earlier than the stated time. Staff performance i may say 9/10 because few of the staff are not speaking english. In terms of cleanliness, this suite is highly recommended because the facilities are quite new so it's very clean and smell of the hotel is very relaxing. I can rate it 10/10. I may say all the things you need are inside your suite already. For the location wise, it's perfect location because it's 10 mins walk to petronas tower. One that really enticed me is the infinity pool at the 51st floor, overviewing the petronas tower and KL tower. It's really 10/10 for me. Also, water are very warm during the night. Overall experience, it's highly recommended.

Reviewed February 09, 2016

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10.0
Exceptional
Jeffry from Indonesia
Family with teens
2 Bedroom Deluxe
Stayed 5 nights in October 2017

worth every penny”

we got our room with Petronas tower also Kuala Lumpur Tower. room was perfect, pool also perfect, nothing to complain. very nice hotel. definitely will stay here again.

Reviewed October 31, 2017

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9.6
Exceptional
Josh from Australia
Business traveler
1 Bedroom Deluxe
Stayed 1 night in February 2017

This is just awesome!”

Great value! Check out the rooftop pool overlooking the twin towers, amazing. Worth every cent just for that! Thanks for a great stay, see you again soon. My new favourite place in Kuala Lumpur

Reviewed February 21, 2017

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10.0
Exceptional
Shahidah from Singapore
Family with young children
2 Bedroom Premier
Stayed 3 nights in August 2016

Definite comeback!”

I will definitely come back to this hotel. Very new and clean! Room is huge since its a suite with residents serviced apartment. My room has got the view of both KLCC and KL Tower. The highlight of this hotel is its location and the sky deck wih inifity pool!

Reviewed August 21, 2016

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8.4
Excellent
Aishah from Malaysia
Group
2 Bedroom Superior
Stayed 1 night in April 2016

A city oasis”

The moment I stepped into the lobby, the staff were very accommodating and polite. The suite we booked was spacious with a wonderful view of KL. A must-see is the infinity pool on the top floor. The KLCC tower and KL Tower look like a touch away and as u swim to the apex of the pool, a stunning 180 view will take your breath away. If u plan to cook on your trip, the kitchen is fully equipped with cooking utensils and cutlery which made it easier to cook simple breakfast and late night suppers. If I had to critique, it would be the lack toiletries. There were 4 of us in a suite and the shampoo can only be stretch to a certain extent.

Reviewed April 18, 2016

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9.2
Exceptional
Ladies from Indonesia
Family with teens
2 Bedroom Superior
Stayed 1 night in December 2018

Satisfied”

It was my second time I stayed in The Face Suites and I really satisfied with the room (big space and clean). Although the last time I stayed with my family, we only got 1 bathroom inside our room. Keep that good work! I will come back again for sure.

Reviewed January 07, 2019

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