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"The staff is excellent."
November 24, 2018
210 meters to public transportation
Located in heart of Kuala Lumpur
Free Wi-Fi in all rooms!
Book now before it's too late!
|Value for money||9.0|
|Nearest airport||Sultan Abdul Aziz Shah Airport (SZB)|
|Distance to airport||16.9 km|
"Very friendly staff."
January 12, 2019
"Rooms were spacious and bright and clean."
January 8, 2019
"Our 2 bedroom superior suite was on the 50th floor and was very spacious and very clean."
December 9, 2018
"The hotel swimming pool is the best, room clean and comfort"
January 2, 2019
Offering an outdoor pool and fitness centre, THE FACE Suites Kuala Lumpur is situated in the Kuala Lumpur Federal Territory Region, 300 metres from Starhill Gallery. Guests can enjoy the on-site bar. Each room includes a flat-screen TV with cable channels. You will find a kettle in the room. For your comfort, you will find bath robes, free toiletries, and a hair dryer. You will find a 24-hour front desk at the property.
Tangerine, rooftop dining experience located on Sky Deck at Level 51 that offers modern western cuisine with its fine dining menu. Deep Blue, latest addition to rooftop bar in Kuala Lumpur with the stunning view of Petronas Twin Tower that features a futuristic contemporary design and diversify music from EDM to techno spun by the resident DJ. Café iL Viso, café with classic menu serving hot to cold pastries, fresh variety of bakeries, and freshly cold-pressed juice caters simple breakfast to tea time in a casual dining environment.
Berjaya Times Square is 700 metres from THE FACE Suites Kuala Lumpur, while Petronas Twin Towers is 900 metres from the property. The nearest airport is Sultan Abdul Aziz Shah Airport, 18 kilometers from THE FACE Suites Kuala Lumpur.
"Very nice pool, with good view!"
December 27, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Spacious and comfortable”
Stays 5 nights and found the room well equipped and clean with a great view. The pool is lovely but always seems very busy, there’s a good gym on the same floor and the rooftop bar has great views. One day of our stay the room wasn’t serviced until around 6pm when we were trying to get ready to go out which wasn’t exactly convenient. The main criticism is with the lifts - one was permanently broken down which didn’t help and it seemed we stood for a long time waiting every time we came or went anywhere.
Reasonable in cost for family”
We stayed twice in The Face Suites. Enjoyed both times. Its unit is clean, modern and spacious and beautiful. Its pool is small and crowded but it has the beautiful view of the twin towers. The gym is good. Restaurants are a bit expensive but you can walk to klcc (20mins) to have your meals. I paid rm40 for Breakfast and it was worth it. The front desk, concierge and housekeeping staff were attentive, prompt and very friendly. We travelled during Christmas time so it was crowded and the lifts took a long time to arrive. Overall, we love The Face Suites and recommend it to all, especially those traveling with families.
Way more than expected ”
There is no bad thing I can say about this place. Everything was perfect, starting from very kind and helpful staff. Specious, clean and modern suit with nice city view. The swimming pool on the 51th floor with the Petronas Towers view is really wow. They have also a Sky bar and restaurant on the top floor, with stunning views and delicious food. The Face Suites are in strict center of KL with walkable distance to the twin towers. Couldn’t imagine better.
Excellent and value for money facility”
All are perfect.. only the frontdesk staff was less help /not equipped with suitable skill. When we were checking out.. and asked about how long will it take to the airport.. the answer was really surprising.... she said she has no idea and told me to ask the concierge guy instead .. hummm
Beautiful apartment, terrible service and amenities”
This booking is in the same building as the FACE Suites but separate from the hotel. We thought the apartment was better than the room offered by the FACE Suites hotel. Checking was horrible. You need to call the agent but they didn't answer initially and we had to wait 15-20 min for her to arrive. Thry only provide 2 small towels. No hand towels or anything despite having a great pool. Also hot water requires turning on the water heater which didn't know about until we tried to take a shower. The on button is impossible to find the first time. If the staff were better trained they would have turned on the hot water before guest arrival. Overall it could be much better if the owner wasn't so cheap and had some normal amenities like towels.
Overall the stay was not bad. Aircon is not cold . Check in and check out smoothly . Room is huge with everything u need . View is just okay. View on the rooftop is amazing . Grab to places are cheap . Just don’t use taxi .
Very friendly staff. But house keeping wasnt upto standard. Initially room had broken doors and a few issues, second room they gave us the aircon was so noisy. Rooms had great views though. Reception staff were very kind in offering another room
Excellent hotel with top floor infinity pool”
We had a 2 bedroom duplex suite on the 26th floor. It was excellent. Rooms were spacious and bright and clean. Had everything you need. Highly recommend it. The infinity pool on the 52nd floor was beautiful with great views of the city with the twin towers nearby. Staff were friendly and breakfast was lovely.
It was my second time I stayed in The Face Suites and I really satisfied with the room (big space and clean). Although the last time I stayed with my family, we only got 1 bathroom inside our room. Keep that good work! I will come back again for sure.
Very bad service from the staff”
When I came in for register they cancel my booking from agoda due to credit card belongs to my wife.As we all know credit card now need pin number to make a payment so theres no reason need to cancel my booking due to card and person to check in is different.After that theres no bath towel in my second bathroom and i need to request twice and only after 45 minutes they sending me the towel.I did order room service for the food and they ask me to pay cash even I told them I already put some deposit when I checkin at the front desk.After I am question them whats the use of asking me deposit if I need to pay cash for the room service then only the waiter aggreed not to take any payment for the food.This happens not only once by 2times in the same day.The next day i had a breakfast with my wife at the ground floor coffee house and order sandwich and a croissants.So I ask the waitress to get me a chili sauce but the girl told me that they dont have chilli sauce.5 stars hotel no chili sauce?
should have been great, was terrible”
peak season weekend expect to wait for up to 1.5 hours to get into an over crowded elevator. Guest were near breaking point, as the delay caused meant many were worried or would miss international flights. The entire issue could easily be fixed by some elevator logistics management, but wasn't. Basically, 3 episodes of waiting for elevators ruined what was otherwise a decent stay. I won't be back.
Our 2 bedroom superior suite was on the 50th floor and was very spacious and very clean. There were 3 of us staying in the suite and we shared 1 bathroom. It worked out fine but next time I will book the deluxe or premier suites which have 2 bathrooms. The suite was very well equipped and even washing detergent was supplied for the washing machine. Keep up the high standards please!
great place with an incredible infinity pool overlooking the petronas and KL tower. pretty nice breakfast. within walking distance to the petronas. we'd highly recommend this place if you are going for a short stay in KL.
It feels like home”
Location wise it is very near the iconic tourist spots in KL. The hotel room is spacious enough for a family of 4 like us. It has kitchen, washing machine, walk in closet & living room. It is more like a home than a hotel. The staffs are very friendly & accomodating. We super enjoyed the pool in the sky deck. Our kids doesn’t want to leave the place. We will definitely go back.
Nice room & most importantly the infinity pool. Breathtaking view. For foreigners, its also a good location because nearbly main attractions eg KLCC & KL Tower. Highly recommended this suite. However, breakfast could be better thou.
beautiful view of scenery from swimming pool!”
it deserve ppl to hv a stay in the hotel because it has a good view of swimming pool which can see the beautiful scenery of KL. Only one small weakness that is the location, it have some driving distance from shopping area.
swimming pool is awesome”
the hotel is new but the lobby is crowded too many people at day time maybe because this hotel is sharing lobby with the service residence there.The hotel room is clean and new.swimming pool is nice and the view is stunning.the food is over price..and if u request extra blanket u have to pay rm20.00 i dont think it should be charge.
Love their infinity pool, can see the skyline of the city. Spacious suite comes with living room, kitchen, bedroom and study desk. Very worth the price. Will advise the tourist to stay here. U will never regret.
Best experience n worth the money!!”
They have a very splendid staff with a very friendly attitude. The suites is very spacious & big. Its really worth the money for those who love to stay at the luxurious and fine room. Complete inventories from A to Z. Love the infinity pool and the gym facilities there. Would definitely return again for another stay! Recommended for family or couple that want to have a short getaway.
sleek and chic”
We have nothing to complain about the apartment. The only problem is if you want to walk around or walk towards the more built up area, it's not a comfortable walk cos there is a lot of construction going on around it and the pavement is not very well kept. The building itself is lovely for family with children, lots of space for them to roam around.
THE FACE Suites Kuala Lumpur