THE FACE Suites Kuala Lumpur
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THE FACE Suites Kuala Lumpur

1020, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia, 50250
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1 Bedroom Superior THE FACE Suites Kuala Lumpur
1 Bedroom Superior
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    Lobby THE FACE Suites Kuala Lumpur
    Interior view THE FACE Suites Kuala Lumpur
    Interior view THE FACE Suites Kuala Lumpur
    1 Bedroom Superior THE FACE Suites Kuala Lumpur
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     THE FACE Suites Kuala Lumpur

    THE FACE Suites Kuala Lumpur Reviews

    8.9
    Excellent
    /10
    (1373 reviews)See what guests said
    10.0
    Exceptional

    "The staff is excellent."

    Carla

    -

    November 24, 2018

    9.5
    Exceptional room comfort and quality
    Recommended by 91% of guests

    Things you’ll love about THE FACE Suites Kuala Lumpur

    Things you'll love

    • 210 meters to public transportation

    • Airport transfer

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.8
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Petronas Twin Towers860 m
  • Suria KLCC920 m
  • Kuala Lumpur City Centre (KLCC)960 m
  • Aquaria KLCC1.13 km
  • Pavilion Kuala Lumpur1.43 km
  • Petaling Street1.63 km
  • Sri Maha Mariamman Temple1.82 km
  • Thean Hou Temple4.4 km
  • Mid Valley Mega Mall5.29 km
  • Batu Caves9.59 km
  • 12 travelers are looking at this property right now

    Book now before it's too late!

    Value for money9.0
    Location rating8.8
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport16.9 km

    Rooms available at THE FACE Suites Kuala Lumpur

    9.5
    Exceptional
    Room comfort & quality
    2 Bedroom Premier
    2 Bedroom Premier
    ...
    • Room size: 121 m²/1302 ft²
    • City view
    • 1 king bed & 1 queen bed
    Enter dates to see prices
    2 Bedroom Deluxe
    2 Bedroom Deluxe
    ...
    • Room size: 98 m²/1055 ft²
    • City view
    • 1 king bed & 1 queen bed
    Enter dates to see prices
    1 Bedroom Superior
    1 Bedroom Superior
    ...
    • Room size: 83 m²/893 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    2 Bedroom Superior
    2 Bedroom Superior
    ...
    • Room size: 96 m²/1033 ft²
    • City view
    • 1 king bed & 1 queen bed
    Enter dates to see prices
    1 Bedroom Deluxe
    1 Bedroom Deluxe
    ...
    • Room size: 84 m²/904 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    1 Bedroom Premier
    1 Bedroom Premier
    ...
    • Room size: 96 m²/1033 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Two-Bedroom Apartment
    Two-Bedroom Apartment
    ...
    • Room size: 93 m²/1001 ft²
    • Balcony/terrace
    • 1 double bed and 1 queen b...
    Enter dates to see prices
    One-Bedroom Apartment
    One-Bedroom Apartment
    ...
    • Room size: 60 m²/646 ft²
    • Balcony/terrace
    • 1 double bed and 1 queen b...
    Enter dates to see prices
    Deluxe 1 Bedroom Suite
    Deluxe 1 Bedroom Suite
    ...
    • Non-smoking
    Enter dates to see prices
    2 Bedroom Grand Premier
    2 Bedroom Grand Premier
    ...
    • Shower
    Enter dates to see prices
    Have a question for THE FACE Suites Kuala Lumpur?

    What people love about THE FACE Suites Kuala Lumpur

    • 8.4
      Excellent

      "Very friendly staff."

      Shafia

      |

      January 12, 2019

    • 10.0
      Exceptional

      "Rooms were spacious and bright and clean."

      ARAB

      |

      January 8, 2019

    • 9.6
      Exceptional

      "Our 2 bedroom superior suite was on the 50th floor and was very spacious and very clean."

      Sue

      |

      December 9, 2018

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    More about THE FACE Suites Kuala Lumpur

    More about THE FACE Suites Kuala Lumpur

    10.0
    Exceptional

    "The hotel swimming pool is the best, room clean and comfort"

    Reza H.

    |

    January 2, 2019

    An overview

    Show less

    What they offer

    8.8
    Excellent

    "Very nice pool, with good view!"

    Kang J.

    |

    December 27, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Urbean
    690 m American, Cafe, European
    Arthur's Bar and Grill
    770 m American, Asian, Bar
    Front Page Sports Bar & Grill
    1.1 km American, Bar, Pub
    Asian cuisine
    Asian cuisine
    Celestial Court
    40 m Asian, Chinese, Halal
    Chatz Brasserie
    40 m Asian, Chinese, French
    Essence Restaurant
    40 m Asian, Chinese, Halal
    Chinese cuisine
    Chinese cuisine
    Si Chuan Dou Hau Restaurant
    40 m Chinese
    biba's, mandarin oriental
    910 m Chinese
    Plaza Court Chinese Restaurant
    1.0 km Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Reviews of THE FACE Suites Kuala Lumpur from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1373)Booking.com Reviews (2621)
    8.9
    /
    10
    Cleanliness9.2
    Facilities8.9
    Location8.8
    Room comfort and quality9.5
    Service8.7
    Value for money9.0
    All languages
    All guests (1373)
    All room types

    Show reviews that mention 

    Showing 780 verified guest comments
    12345
    8.4
    Excellent
    Tina from Malaysia
    Couple
    1 Bedroom Deluxe
    Stayed 6 nights in January 2019

    Spacious and comfortable”

    Stays 5 nights and found the room well equipped and clean with a great view. The pool is lovely but always seems very busy, there’s a good gym on the same floor and the rooftop bar has great views. One day of our stay the room wasn’t serviced until around 6pm when we were trying to get ready to go out which wasn’t exactly convenient. The main criticism is with the lifts - one was permanently broken down which didn’t help and it seemed we stood for a long time waiting every time we came or went anywhere.

    Reviewed January 24, 2019
    8.8
    Excellent
    Bryan from United Kingdom
    Family with teens
    2 Bedroom Superior
    Stayed 2 nights in January 2019

    Reasonable in cost for family”

    We stayed twice in The Face Suites. Enjoyed both times. Its unit is clean, modern and spacious and beautiful. Its pool is small and crowded but it has the beautiful view of the twin towers. The gym is good. Restaurants are a bit expensive but you can walk to klcc (20mins) to have your meals. I paid rm40 for Breakfast and it was worth it. The front desk, concierge and housekeeping staff were attentive, prompt and very friendly. We travelled during Christmas time so it was crowded and the lifts took a long time to arrive. Overall, we love The Face Suites and recommend it to all, especially those traveling with families.

    Reviewed January 15, 2019
    10.0
    Exceptional
    Katarzyna
    Couple
    1 Bedroom Premier
    Stayed 1 night in November 2018

    Way more than expected ”

    There is no bad thing I can say about this place. Everything was perfect, starting from very kind and helpful staff. Specious, clean and modern suit with nice city view. The swimming pool on the 51th floor with the Petronas Towers view is really wow. They have also a Sky bar and restaurant on the top floor, with stunning views and delicious food. The Face Suites are in strict center of KL with walkable distance to the twin towers. Couldn’t imagine better.

    Reviewed November 29, 2018
    8.8
    Excellent
    Roy from Indonesia
    Couple
    1 Bedroom Deluxe
    Stayed 1 night in October 2018

    Excellent and value for money facility”

    All are perfect.. only the frontdesk staff was less help /not equipped with suitable skill. When we were checking out.. and asked about how long will it take to the airport.. the answer was really surprising.... she said she has no idea and told me to ask the concierge guy instead .. hummm

    Reviewed November 03, 2018
    5.6
    Richard from United States
    Couple
    1 Bedroom Deluxe
    Stayed 2 nights in February 2019

    Beautiful apartment, terrible service and amenities”

    This booking is in the same building as the FACE Suites but separate from the hotel. We thought the apartment was better than the room offered by the FACE Suites hotel. Checking was horrible. You need to call the agent but they didn't answer initially and we had to wait 15-20 min for her to arrive. Thry only provide 2 small towels. No hand towels or anything despite having a great pool. Also hot water requires turning on the water heater which didn't know about until we tried to take a shower. The on button is impossible to find the first time. If the staff were better trained they would have turned on the hot water before guest arrival. Overall it could be much better if the owner wasn't so cheap and had some normal amenities like towels.

    Reviewed February 03, 2019
    6.8
    Good
    Jenny from Australia
    Couple
    1 Bedroom Deluxe
    Stayed 3 nights in January 2019

    Good”

    Overall the stay was not bad. Aircon is not cold . Check in and check out smoothly . Room is huge with everything u need . View is just okay. View on the rooftop is amazing . Grab to places are cheap . Just don’t use taxi .

    Reviewed January 22, 2019
    8.4
    Excellent
    Shafia from Australia
    Family with young children
    2 Bedroom Deluxe
    Stayed 6 nights in January 2019

    Excellent”

    Very friendly staff. But house keeping wasnt upto standard. Initially room had broken doors and a few issues, second room they gave us the aircon was so noisy. Rooms had great views though. Reception staff were very kind in offering another room

    Reviewed January 12, 2019
    10.0
    Exceptional
    ARAB from United Kingdom
    Family with teens
    2 Bedroom Deluxe
    Stayed 1 night in January 2019

    Excellent hotel with top floor infinity pool”

    We had a 2 bedroom duplex suite on the 26th floor. It was excellent. Rooms were spacious and bright and clean. Had everything you need. Highly recommend it. The infinity pool on the 52nd floor was beautiful with great views of the city with the twin towers nearby. Staff were friendly and breakfast was lovely.

    Reviewed January 08, 2019
    9.2
    Exceptional
    Ladies from Indonesia
    Family with teens
    2 Bedroom Superior
    Stayed 1 night in December 2018

    Satisfied”

    It was my second time I stayed in The Face Suites and I really satisfied with the room (big space and clean). Although the last time I stayed with my family, we only got 1 bathroom inside our room. Keep that good work! I will come back again for sure.

    Reviewed January 07, 2019
    4.8
    Dato from Malaysia
    Business traveler
    2 Bedroom Deluxe
    Stayed 1 night in December 2018

    Very bad service from the staff”

    When I came in for register they cancel my booking from agoda due to credit card belongs to my wife.As we all know credit card now need pin number to make a payment so theres no reason need to cancel my booking due to card and person to check in is different.After that theres no bath towel in my second bathroom and i need to request twice and only after 45 minutes they sending me the towel.I did order room service for the food and they ask me to pay cash even I told them I already put some deposit when I checkin at the front desk.After I am question them whats the use of asking me deposit if I need to pay cash for the room service then only the waiter aggreed not to take any payment for the food.This happens not only once by 2times in the same day.The next day i had a breakfast with my wife at the ground floor coffee house and order sandwich and a croissants.So I ask the waitress to get me a chili sauce but the girl told me that they dont have chilli sauce.5 stars hotel no chili sauce?

    Reviewed December 20, 2018
    5.2
    Ben from Brunei Darussalam
    Family with young children
    2 Bedroom Superior
    Stayed 3 nights in December 2018

    should have been great, was terrible”

    peak season weekend expect to wait for up to 1.5 hours to get into an over crowded elevator. Guest were near breaking point, as the delay caused meant many were worried or would miss international flights. The entire issue could easily be fixed by some elevator logistics management, but wasn't. Basically, 3 episodes of waiting for elevators ruined what was otherwise a decent stay. I won't be back.

    Reviewed December 17, 2018
    9.6
    Exceptional
    Sue from United Kingdom
    Group
    2 Bedroom Superior
    Stayed 2 nights in December 2018

    Excellent stay”

    Our 2 bedroom superior suite was on the 50th floor and was very spacious and very clean. There were 3 of us staying in the suite and we shared 1 bathroom. It worked out fine but next time I will book the deluxe or premier suites which have 2 bathrooms. The suite was very well equipped and even washing detergent was supplied for the washing machine. Keep up the high standards please!

    Reviewed December 09, 2018
    9.6
    Exceptional
    Sara from Portugal
    Couple
    1 Bedroom Deluxe
    Stayed 1 night in November 2017

    Great place”

    great place with an incredible infinity pool overlooking the petronas and KL tower. pretty nice breakfast. within walking distance to the petronas. we'd highly recommend this place if you are going for a short stay in KL.

    Reviewed December 18, 2017
    10.0
    Exceptional
    Rochel from Philippines
    Family with young children
    1 Bedroom Superior
    Stayed 1 night in December 2017

    It feels like home”

    Location wise it is very near the iconic tourist spots in KL. The hotel room is spacious enough for a family of 4 like us. It has kitchen, washing machine, walk in closet & living room. It is more like a home than a hotel. The staffs are very friendly & accomodating. We super enjoyed the pool in the sky deck. Our kids doesn’t want to leave the place. We will definitely go back.

    Reviewed December 10, 2017
    10.0
    Exceptional
    Azhar from Malaysia
    Group
    2 Bedroom Superior
    Stayed 1 night in November 2017

    5 Star”

    Nice room & most importantly the infinity pool. Breathtaking view. For foreigners, its also a good location because nearbly main attractions eg KLCC & KL Tower. Highly recommended this suite. However, breakfast could be better thou.

    Reviewed December 03, 2017
    9.2
    Exceptional
    Klement from Malaysia
    Couple
    2 Bedroom Deluxe
    Stayed 1 night in October 2017

    beautiful view of scenery from swimming pool!”

    it deserve ppl to hv a stay in the hotel because it has a good view of swimming pool which can see the beautiful scenery of KL. Only one small weakness that is the location, it have some driving distance from shopping area.

    Reviewed November 20, 2017
    8.0
    Excellent
    muhammad from Malaysia
    Couple
    1 Bedroom Premier
    Stayed 2 nights in May 2017

    swimming pool is awesome”

    the hotel is new but the lobby is crowded too many people at day time maybe because this hotel is sharing lobby with the service residence there.The hotel room is clean and new.swimming pool is nice and the view is stunning.the food is over price..and if u request extra blanket u have to pay rm20.00 i dont think it should be charge.

    Reviewed May 08, 2017
    9.2
    Exceptional
    Lee from Malaysia
    Couple
    1 Bedroom Deluxe
    Stayed 1 night in February 2017

    Spacious room”

    Love their infinity pool, can see the skyline of the city. Spacious suite comes with living room, kitchen, bedroom and study desk. Very worth the price. Will advise the tourist to stay here. U will never regret.

    Reviewed February 16, 2017
    10.0
    Exceptional
    Eddie from Malaysia
    Couple
    1 Bedroom Deluxe
    Stayed 2 nights in February 2017

    Best experience n worth the money!!”

    They have a very splendid staff with a very friendly attitude. The suites is very spacious & big. Its really worth the money for those who love to stay at the luxurious and fine room. Complete inventories from A to Z. Love the infinity pool and the gym facilities there. Would definitely return again for another stay! Recommended for family or couple that want to have a short getaway.

    Reviewed February 12, 2017
    9.2
    Exceptional
    Kam from Hong Kong
    Family with young children
    2 Bedroom Deluxe
    Stayed 3 nights in February 2017

    sleek and chic”

    We have nothing to complain about the apartment. The only problem is if you want to walk around or walk towards the more built up area, it's not a comfortable walk cos there is a lot of construction going on around it and the pavement is not very well kept. The building itself is lovely for family with children, lots of space for them to roam around.

    Reviewed February 05, 2017
    12345
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    THE FACE Suites Kuala Lumpur
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    • Excellent location
    • Petronas Twin Towers
    • Bukit Nanas Monorail Station is within 0.22 km