A hotel that you truly feel warm”

We arrived to The Gaia Hotel around 5pm, I was surprise by their welcome. After the front desk checked us in, he gave us a tour of the hotel in detail while walk us to our room. They don't just give you great service but also with warm smile. The environment is very nice and I indeed enjoyed my room very much, it have this massive bath tub and unlike other hotel, the bath tub water is actually hotspring water. I love the out door hot spring too and the food they serve in their restaurant is so fresh & good (I had hot-pot for dinner). When i was leaving Gaia hotel I was in rush and cannot wait til their shuttle bus time, so we request them to call us a taxi, yet, what they arranged for us is their shuttle bus just for us and take us to the train station. I highly recommend The Gaia Hotel and I will defo come back!

Ambience, quiet, clean”

Gaia Hotel is a newly renovated hotel at the edge of the hot spring area in Beitou. The hotel is very clean and new and all the staff are helpful and friendly. The room is not particularly spacious but as it is at the higher part of Beitou the view looking down the town is quite nice. The hot spring inside the room is good for those who looks for privacy. They got quite large outdoor and indoor public hotspring as well and they are decorated just like those in Japan, nice and clean. They also got a large swimming pool and gym which is not common in that area. Breakfast is of large portion but not buffet style, so you may get bored if stay for few days. The shabu shabu dinner included was good and the staff introduced each dish and cooked for us gently. There were no tour group during my stay and so it was quite quiet with ambience. Overall a very nice stay and worth the money.

Excellent experience”

I travelled with my family of 3 young children and my parents, right from the moment we arrived we were greeted with impeccable service. - check in was a breeze, staff took us to our rooms and introduced “how-tos” on the facilities - everything in the fridge was complimentary (beer, fruit juice, sparkling water, dessert) and fruits were provided too - movies on demand (recent releases) were complimentary. We could stay in room all day long - hotel provides complimentary shuttle to train stations - comes with breakfast which was not too bad. On our last day we had to leave early to catch our flight and the hotel arranged breakfast for us to take away Overall our family enjoyed our stay in Gaia Hotel and can’t recommend enough as a place to escape the hustle and bustle of the city life, good service and comfortable stay.

Children, and the public bath”

It was good. But,one thing that ruined our stay in Gaia, that is, my child was not allowed to use public bath. The Gaia might have though it was for the children's safety. However, many hot spring hotels allow children to use public bath. Therefore, I think allowing children to use public hot spring will make you the best hotel in Beitou.

Feels just like home (but with onsen!)”

We stayed for 2 nights at the GAIA hotel. The stay is beyond our expectation. The room is very comfortable and spacious, with a private onsen in the bathroom. The quality of the onsen is superb, leaving my skin smooth and silky after using it. The breakfast offers a good variety of food, with generous portion of the main course. Special mention to the staff there-from concierge, reception to the onsen facilities, they demonstrated professional and helpful attitude as well as showing care to the guests. Minor issue for improvement: the staff can be less attentive to guests sometimes (e.g. when we were resting and enjoying at the library area in the lobby, they kept coming over and asking if we need anything like drinks, transport etc) , leaving the hotel guests with more personal time and space. Will definitely recommend this hotel in the future!

Fantastic hotel”

Fantastic is the word we will use to describe this hotel. Staff courtesy was great. Location was a bit off town centre but with a hourly hotel van to send guests to town centre, it was okay. Also there is not much to see in Xinbeitou town anyway. The in-room spa was well set up and very clean with clean spring water. Very enjoyable. We only dined at the Chinese restaurant and the food was fabulous. Breakfast was not buffet which was a disappointment but nevertheless a selection of either Western or Eastern, with good spread. In our books, the Gaia hotel is one of the best hotel we have stayted in and defintely deserves the 5-Star rating.

Relaxing onsen hotel”

Beitou is a nice relaxing place which is 20-30 mins from Taipei main station. very easy access and can get us away from the hustle and bustle. The hotel room is smaller than expected but it still provides a great onsen experience. It's 5 mins walk to New Beitou. All staff are very friendly and helpful. It's indeed relaxing to read a book after onsen. We should have stayed in the area longer as it's close to Shilin, Tamsui and Yangminshan.

Muslim-friendly property with excellent service”

We checked in without ever mentioning that we are muslims. They found out upon checking us in, and quickly took the necessary steps to tailor their service to be more muslim friendly. Alcohol beverages were removed from the room, and prayer mats, qibla direction and prayer times for the duration of our stay was prepared for us - all before we stepped into our room. In fact, the hotel took extra steps to provide muslim meal menu, list of halal restaurants and map with transportation options to get to the grand mosque. We ever expected any of these, and were quite amazed at the preparation and level of service provided. The hotel is a short walk away from beitou park, and other interesting places within beitou. The property is very clean and the staff are all friendly. (Big thanks to Yen, who made sure we settled in comfortably). We love the in room onsen and the public onsen.. So much so that we remain within the hotel compound until the next day. Love the library/lobby too.

Winter holiday at Gaia hotel”

Is my first time staying at The Gaia hotel. Staff was polite and friendly. Although hotel is not near Mrt, they do provide hourly shuttle bus on weekdays and half hourly on weekends. Walking to Xin beitou mrt is possible around 15 to 20 mins by foot. If you are into hotsprings is a fantastic place to stay! Heading to shopping areas in town by Mrt takes around 25-30mins or longer. They have fantastic indoor and outdoor spring pools, clean and spacious, woman and men separate with sauna and steam bath. In your own room there is a hot tub w spring water too. Will stay here again maybe for few days and shift to town hotel for shopping so I don't have to waste transport time.

Fantastic hot springs hotel worth ”

The check-in was handled quickly and smoothly. The staff was very attentive, including the dining service staff. Location: The hotel is not within walking distance to the MRT station but there is an hourly shuttle that takes you back and forth from the station. Taxi is easy and inexpensive: $70 NTD or $90 NTD during night time (less than $3 USD). Cabbing to center Taipei is about $500 NTD. Room: The room is spacious, well appointed with a nice flat screen TV which we didn't use. The window of our room was a bit small (hence the rating of 4 star out of 5) but had a nice territorial view. There is good privacy. The bed is very comfortable (King size). There is in-room hot spring soaking pool, with a nice window view of the surrounding area. Mini bar and snack and drinks are complementary. Turn down service is included. The hotel provides robe and sturdy sandals for using the public hot spring and facilities. Housekeeping is very thorough in their cleaning. Facilities: This facility includes a dry sauna, steam sauna, 2 interior hot spring pools (hot and warm), and 2 outdoor hot spring pools (hot and warm). It is no clothing so single gender only. There is a coed hot spring pool and regular pool (great for lap swimming). The hotel will sell/rent swim cap $100 NTD to rent, $300 NTD to purchase) which are required for the pool. Restaurant: The included breakfast was delicious. Choice of western or Asian. Dinner at the Chinese restaurant was also wonderful, attentive service, wonderful food, and very reasonable prices. Ambiance was good. Overall: Really enjoyed my stay at this property. I plan to stay here again in the future.

Excellent experience in Gaia”

Wonderful and polite staff with excellent services. All facilities are clean and will be introduced by staff in details. They will for sure you will not miss anything that they provide for your use. The fruits, cake and drink provided in the room's mini-bar are yummy. The hotel provide me with late check-out and let me know I no need to rush and can relax in the area nearby. I will recommend Gaia to my friends absolutely.

Fantastic place to escape and unwind”

Stayed at the Gaia for one night with a friend. The staff were unbelievably helpful and professional. The hot spring facilities were very clean and picturesque. Lots of options with spa, sauna, steam room, pool, indoor and outdoor, even a private hot spring bath in your room. Food was great (although we weren't as impressed with the western style breakfast) and it was super relaxing to grab a book from the library and lounge around for an entire day. Highly recommended!

Great quality”

At first I thought a bit pricy for a spring resort in Beitou, but really prefer Japanese naked hot-springs to those where you need to wear swimsuits. Room was really nice. Private onsen a bit too small I think. Library that opens 24hr is a huge plus to me, can bring all the nuts and sweets and drinks from the room downstairs, read and eat at the same time. The sight of the library is impressive also (a bit Beauty & the Beast). Quality of the things they offer are of high end class. Hermes toiletries, Nespresso coffee in room, Lavazza coffee in public onsen resting lounge. Outdoor onsen closes at 10pm, which is a bit too early compare with Japan, and the whole onsen closes at 11pm, which is also too early. Breakfast has many choices, but not impressive enough for the amount paid. Had Shabu Shabu for dinner at hotel, quality was nice, staff very courteous, portion is enough for slightly bigger eater (but may not be for big eater)

Great Outdoor Hot Spring”

Love the outdoor hotspring. Our price included Dinner which i choose Shabu Shabu and it was tasty and nice. Staff in Shabu Shabu was very nice and great! Breakfast just so so and below 5 star hotel average in my point of view. food not variety and slow top up. Check out time is 11.00 and most of the customer check out by that time which we was waiting for almost 20 minutes without any guiding from anyone. Lady who check in us inform the wrong shuttle bus time which made is missed the bus.However I still feel that this is the good place to stay in Beitou but need some improvement of service quality.

Nice hotel”

The hotel offers nice service with good facilities. Staff is helpful and food (we tried breakfast and dinner) is delicious. Though it is located at hill,but the hotel offers free shuttle bus and pick up service at Beitou subway station. It's only within 5 minutes to get you there.Everything is above standard and I'll stay again if I come next time.

Exceptional”

One of the best hotels you can stay in Beitou. It's middle of nowhere but taxi is only 70 TWD or they can arrange a shuttle bus for you from the station. If you are going here to relieve stress and have some relaxation time then it's definitely a wonderful place. Budget for this hotel because it's worth every penny.

Exceptional”

The staff were very warm, attentive and kind. We booked the Qiyan room but was upgraded to the Fenglin room upon check in. It was definitely a pleasant surprise! The in-room facilities were very good. Breakfast was really sumptuous too! We’ll definitely come back here if we’re ever in Xin Beitou area again!

great hotel with awesome friendly staff”

Wonderful hot spring vacation. located at beitou which is very famous with the hot spring. staffs are awesomely helpful. hotel facilities is great especially the out door hot spring.

Superb Onsen experience”

A gem in Xin Beitou. Staff is very well train and polite. Check in is a breeze and the Onsen facilities are clean and beautifully maintained. We had shabu shabu dinner which is delicious. Ingredient is fresh and beautifully presented. We will be back!

Excellent Spring Hotel”

5* Facility 5* Service It is a clean and brand new facility , good location. Huge room for family. Helpful and nice staff. First choice of Hot Spring hotel closed to taipei