Brilliant hotel -Excellent service ”

This is my first visit to the Garden Hotel for business. I have been to Guangzhou many times and usually stay at another hotel. I visited to provide feedback to parents whose children are studying in Australia. The staff were friendly and courteous and could not do enough for me. The meeting room was clean and quiet for me to talk to the parents. The executive floor staff showed all of the parents to the meeting room and kept everything running like clockwork. The food in the restaurants and breakfast were fresh and beautifully prepared and presented. The rooms were well appointed with everything required by business travellers. I will now always return to the Garden Hotel.

Great stay for 2nd time”

We stayed for the 2nd time at garden hotel for canton fair. Usually local hotel is crappy in service even though they put 5 star hotels. But, Garden 5 star hotels equal to Sofitel Hotel. GREAT. The room are spacious, the lighting is great and water pressure is fantastic too. Also, the cleanliness are great. we try some restaurants in the hotel such as the 30th floor and Japanese restaurant on 2nd floors. The Japanese restaurant are great and must try when you are staying here. reasonable prices and great portion and most important: great taste. During canton fair, they provide hotel-fair shuttle and they were really nice too in providing sandwich and water before boarding the bus... nice attention to customers.. also, when we are boarding back from the fair, we are given water too... nice touch. Also, do not forget to utilize the canton fair promotion of buying RMB1000 credit for just RMB500. Great value..

the hotel service is getting bad...”

I always stay in garden hotel when i stay in guangzhou and the new rooms are really nice, comfortable and chic... But hotel lobby bar turned to a disaster. I am in the lobby bar ordering some drinks and being warned that i have a minimum charge to pay?? this is a 5 star hotel and treating me like a broke teenager . After that incident i did not go to the lobby bar again, i went out and drank outside and this is a very big no no no for me, i might change my hotel for guangzhou.

Stay at The Garden Hotel Guangzhou”

I enjoyed staying in The Garden Hotel as I booked the hotel online through the Agoda website. As soon as I enter the hotel, I was amazed to its interior lobby. I sent to the hotel an Email a day earlier than our arrival so they can pick us from the airport, and they responded immediately, and a car was waiting for us at the Guangzhou Airport, and the hotel staff collected me & my wife. Later, I found they charged us almost two & half times for the hotel pick up than the normal charges.

nice hotel to stay in”

Always prefer to stay in garden hotel.. its clean, renovated rooms, nice breakfast and used to have a very nice lounge bar in the entrance but nowadays the place is rather annoying... As a hotel guest, I do not like to have limitations or quotes on my consumption while I am zipping my drink and enjoying the moment.. The service ppl are poor in the bar and also now they have this new! policy that every time, have to spend 300rmb or above or can not sit there... the money is not the issue but the policy is cheap and ugly. This will affect me not booking garden hotel next time since my guests complained about it.

Best hotel in Guangzhou ”

Every year my family and me go to Guangzhou staying in Garden hotel. We always had good time in there. I like the waterfall and garden and structures of the building and very professional staff ‘s service. I am happy to recommend it to my friends.

Hotel is beautiful. Entrance everything grand style. But cleaning staff are terrible.”

Double the price of Asia hotel. Which for most will tick all the boxes. Asia hotel is placed closer to the bigger restaurants which are halaal. Garden hotel Is really good also outside the back left of the hotel (the quick exit) are halaal 7/11 store and halaal food. The only thing that spoilt it for me was the cleaning staff. They used the same cleaning towel in the room to 1)clean the toilet and shower. (Spread germs) 2)clean your basin with the same towel and wait for it...... Use the same drying towel to clean your dishes. We stayed back in the hotel to watch how they clean and witnessed this first hand. Utterly disgusted about the cleanliness. They don't mop the floors nor did they vacuum and we were there for 5 days only happened when my wife remained behind to call the staff to clean and do everything where she witnessed above. Apart from that hotel is great. Please review your cleaning policy

Great location, great hotel”

The hotel was great. The lobby and rooms were fantastic. The staff was very helpful and spoke English very well. Even the young ladies at the coffee shop spoke English well.. The morning breakfast buffet was a great way to start the day with Chinese, Japanese, Western and Middle Eastern options. I liked the noodle station the most. You can't beat the location with the metro right outside and the bus to Hong Kong takes off from the parking lot. Plenty of restaurants around the hotel too. I would definitely stay here again if I am in Guangzhou.

Pricey but you get what you paid for”

This is a pricey hotel but you do get what you paid. Was upgraded to an elite level room which was spacious and had a nice view of Guangzhou. Room itself was fine, nothing spectacular. Disappointed by firmness of beds. Where this hotel shines is in the array of services conveniently located on site including a medical clinic with english speaking doctors, HSBC bank, and package shipping services. Travel agency helpful too. I would stay here again if I needed these services. Buffet breakfast was good, too.

What a relief”

The Garden City Hotel is close to city center and the staff can direct you to almost anything you are looking for. Just ask the staff and they will provide you with an ability to get to the stores and shopping areas or the markets. Some staff will also provide if asked what price they would expect to pay as a local for these item. Ask.

Perfect”

I have stopped in a lot of hotels in Guangzhou and this is by far the best. I have stopped here 3 times now and on each occasion the quality as been very high in all areas. There is so much to do within the hotel. The gym, the pool and the man made waterfall in the back of the hotel is a great feature.

Quality hotel”

Good hotel good service English speaking staff hotel car available shops bank tour desk in building about 15 minutes Guangzhou east railway station has bus to hong kong airport had express checking on 30 floor Has breakfast buffet has various restaurants and business services is 5 star quality hotel trouble free stay

Canton fair Hotel stay”

Recently stayed at the Garden Hotel for a business trip To the Canton fair Very good hotel excellent service shuttlebus to the Canton fair was excellent there was always one waiting at both ends the hotel also had Canton fair registration Office it was a little chaotic but they got the job done make sure you have your passport with you or you go to the back of the queue to start a again but all in all a good stay

fantastic hotel but expensive for China”

once more i stay at garden hotel during this visit to guangzhou ,the hotel is fantastic luxurious as the usual 5 stars at china , however is very expensive during the canton fair,next time i´ll change again perhaps to the other side of the road to baiyun hotel,but the truth is the location is very good.

Great hotel”

This is a quality hotel in a good location.the room is goods with view. Good restaurants and shops in hotel. Good staff with English speaking.hotel car service also can book bus to hong kong and tours. Pleasant stay in Guangzhou with this hotel

very central location with very helpfull staff”

the room was clean, and always maintained for the 5 days, good facilities such as the gym, tennis court etc. every taxi driver knew the location of the hotel, so there was no problem in getting back, i would certainly stay if i come back to guangzhou

Somewhat disappointed”

Not as great as I had wished. Arrived from a late night flight on 5th December 2014 at 11pm to check-in, staff that checked us in was not warm or very welcoming in comparison to the Sofitel in Guangzhou that we stayed at on our first visit to Guangzhou. The next morning between 9:30-10:30am at breakfast on the 30th floor the so called executive club floor breakfast service, staff at the door did not greet us, just told us we had to wait the restaurant was full. We stood there with other hotel guests, however he did not ask for our room number, until I realised 4 more sets of guests arrived and were asked their room numbers, so I walked up to him and told him our room number and stood there until I assured he noted it. Due to that we waited longer than those that came after us. However the staff that walked us to our table apologised for the wait & were kind & helpful,perhaps he should have been stood at the door. On the 6th December between 7:30-8:30pm on our way out to dinner we stopped at the concierge desk to ask for a map, there were two members of staff behind the desk. Both appeared busy shuffling paper, we spoke to them no one answered so we stood there till one decided to look up and attend to us. When he did, we asked him for map he did not say anything or acknowledge he understood us. Instead he picked up a map from behind the counter and slapped it on the counter in front of us and looked at us rudely as if we were begging him for money or something. After the above two episodes I had enough of the garden. But that was not the last episode on 7th December around 7pm we had returned from day out shopping and wanted to drop our bags and head out to dinner. So we again went to the concierge desk to ask for a bellman to take our bags up so we can head out to eat immediately. We asked a lady with the name 'wing' for a bellman, she said they were busy that we should carry our bags up ourselves. I responded by reading her name tag and said "thank you wing"

Nice centrally located hotel”

For Ghuangzhou standards, a good and reasonable hotel. Nice, spacious rooms, clean. Some friendly people at the reception desk, but no one cared for my suitcases upon arrival and upon check-out. Some waiters even look the other direction when they saw me carrying and pulling my suitcases. Hotel shuttle to the airport is convenient and price is reasonable. Satisfying breakfast but nice and cheap Chinese restaurant on the first floor with many locals as guests, lovely view from breakfast room to garden with waterfall and pond with Kois. It was raining that day otherwise we would have had breakfast in the garden. It's always a cause of anger, when DSL access is charged seperately and costly from the hotel. This should be free of charge at least for frequent guests.

Nice, Comfortable Stay”

My husband and I stayed here just one night, so we had a short stay. The staff is super friendly and helpful. The hotel is nice, although the room we stayed in seemed quite dated and small. The bed was comfortable and the water pressure great in the shower, however. We didn't use any of the hotel restaurants or amenities, although there are quite a few restaurants and shops. The gardens are also beautiful. The area has tons of good restaurant options, both western and local. One of our favorites is Tekila, just down the street on Jian She Liu Ma Lu (half price fajitas on Wednesday!). The hotel also has a bus service that leaves from the parking lot headed to the Hong Kong airport (stopping at the border to clear customs). It is a cheap and convenient way to get to HK.

Excellent”

This was our first visit to Guangzhou on Business and find it strange that this hotel does not provide Breakfeast. I had to pay plus they charged me RMB 4,000 and when I had to check out at 4am they tell me that they cannot refund my deposit. I have to wait for 1 week for my money to put back into my account this is not acceptable. I have travelled many parts of the world and this is the first. There was a no porter and I had to assist the taxi driver to put my luggage into his vehicle and I cannot speak Chinese to tell him that I needed to go to the international Airport. Around 5.30am his taxi broke down in a dark place and he had to flag another taxi to take us to the airport. I just made it on time for my flight otherwise this should b another nightmare in a foreign land.