Good location and price”

I stayed only 1 night for less than 14 hours. The location is good with a big mall right next to the hotel. Really convenience for last minute shopping. Reception are very good and efficient. Room was big and spacious. I enjoyed my stay. The only unfavorable comment would be the service at the breakfast buffet. They have a great spread of food and the food is pretty good but I think they could improve on the service. I had breakfast very early at 6am and had to rush off to the airport but no staff came to sit me or offer coffee.

Big and spacious ”

We booked one 2 bedroom and one 1 bedroom apartment during our 2 nights stay. It is just next to The Gardens Mall and Mid Valley Mega Mall. There are many shops and eateries within walking distance.

Great location!!!”

Location is great! It's next to one of the biggest mall in KL. Easy access to many eateries and shops. You are spoilt for choice. Hotel rooms were big. They upgraded us to club rooms cos they ran out of the standard rooms. Staff service, especially housekeeping is good. Cons are the room is a bit old. Toiletries and towels standard needs to be upped to befitting a 5-star standard. Quality felt like a 3 to 4- star only.

Great stay ”

I have stayed this hotel couple of times, overall is excellent. The only drawback during this stay is temporary no hot water system in the morning.

Convinient, peaceful and accomodating”

Pros: helpful staff at all time. Great location. We’ve made this hotel as our annual must-go place to stay because of the location to shop and dine. The staff are always accomodating and helpful. The room is spacious, good for family bonding time.

value for money”

i was supprise when i check in,the hotel management arrange a small cake for me, because the check in date is my birthday...im so happy with the arrangement.......thx for the hotel management. The hotel room is bigger suitable for travel with family,and the location is good,easy to shopping,easy for food,and the facilities is good... everything is ok.... definitely i will come back again

excellent location and staff service”

really enjoyed the stay here. the location was awesome. the staff were all very friendly and full of smiles. made me felt very welcomed. the breakfast was delicious too! rooms are spacious, toilets were clean. a very enjoyable stay. would definitely visit again! :)

Excellent”

The staff were very professional and polite, as always. Only this time, in the trash bin in kitchen, even though trash was cleared when we checked in, later we discovered there were still small ants in the bin. But overall, we managed it.

Spacious rooms and excellent location but cleanliness could use some improvement”

The hotel is situated right beside The Gardens Mall and Mid Valley Megamall which is excellent for shopping. The staffs were super friendly. I liked the food in the breakfast buffet. The room was spacious and there wasn't a shortage in toiletries that they provided. However the cleanliness of the room could use some improvement: 1. I found a number of dark spots in my bedsheet. 2. The toilet sink drainage opening mechanism was broken and could not be opened. 3. Air conditioning knob temperature setting is misaligned and isn't seem to be working. 3. The room had a very faint odour that I normally would smell in hotels that aren't quite newly built.

Amazing Stay!”

The check in and check out process were smooth and the staff were friendly and tentative to cater our needs. The location is strategic and very convenient as the mall is just located below the hotel. The facilities are okay and we always choose to stay here as the rooms is suitable for family!

Superb”

Location was good at the shopping ,staff is friendly , manager allowed us to extend due to our baby nap time till 1pm . Few shop open 24hrs a conviniece shop and a restaurent kayu nasi kandar nearby . Just the aircond at masterbedroom abit hot as nowdays weather is on the hot side .

Convenient!”

Staying at The Gardens is really convenient for a meeting venues, foods, shopping- I always returned here because of its complexity of the area itself. But dont get caught in a jam during peak hours, so avoid going in/ out hotel during this timing.

Great Place”

Staff were very friendly and attentive. The place was value for money considering the size and amenities in the room as well as the available facilities. The flat rate of RM5 for parking was great since Gardens does not have a maximum parking charge.

Always returned to this hotel!”

The location is very convenient and easy access to city centre!

The Hotel Room is really good. Plus the service”

The location quite ok. The room was nice and the staff ther seem to be quite friendly. I will come again

Exceptional”

Good location and friendly staff

AWESOME”

Very good location, FRIENDLY STAFFS, VERY GOOD AND CLEAN FACILITIES

Very relaxing stay”

Hotel is near to all the restaurants and malls. There are 2 malls - The Gardens & Mid-Valley. Very convenient to eat & shop all day long! If you are feeling bored, just book a cab / grab to other places of interest such as The Petaling St for some outdoor shopping & eating at Chinatown! It's only a 15 to 20 min ride away! You can also visit the Petronas Tower & major malls out there. Will come back again!

The Gardens have large floor space and high standard of design”

Property isn't too new but I must say it's one of the very well maintained hotel property one can find in Malaysia. Accessibility of the location cannot be contested with easy link access to the entire Megamall. I must stay 3 full days in order to walk each malls and storey. Staffs are friendly and helpful. Will return to try the Japanese food in the hotel. looking forward to the next visit.

Fantastic location and spacious. ”

This is our third visit to St. Giles Residence and once again, we thorougly enjoyed. Its location is wonderful, right next to two big shopping malls which was very convenient. The room was clean. If I have one thing to comment, that would be the lack of number of TV stations in the room. It would be good if there was Astro TV. Nevertheless, we enjoyed our staff, staff were friendly and helpful. I would not hesitate to return again and recommend it to friends.