The Gardens - A St Giles Signature Hotel & Residences Kuala Lumpur
Hotel Wing Deluxe Double Room The Gardens - A St Giles Signature Hotel & Residences Kuala Lumpur
Lobby The Gardens - A St Giles Signature Hotel & Residences Kuala Lumpur
Lobby The Gardens - A St Giles Signature Hotel & Residences Kuala Lumpur
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8.4
Excellent
19.2% this month
/10
(10787 reviews)See what guests said
See map
9.0
Exceptional
Location rating score
Exceptional location
Parking
Available
  • The Gardens Mall160 m
  • Mid Valley Mega Mall210 m
  • KTM Train Station - Mid Valley210 m
  • North Point Mid Valley Office Building250 m
  • Brewbull Pool250 m
  • British India250 m
  • Cosmic Bowl250 m
  • MPH Bookstore in Mid Valley250 m
  • Golden Screen Cinemas in Mid Valley250 m
  • Megakidz260 m
  • Free Wi-Fi
    2018

    The Gardens - A St Giles Signature Hotel & Residences Kuala Lumpur

    Lingkaran Syed Putra, Mid Valley / Bangsar, Kuala Lumpur, Malaysia, 59200 - See map
    "Overall, the stay was still as pleasant as before and i will definitely return to stay with my family."
    Jason - January 1, 2019
    Exceptional reputation
    Recommended by 95% of guests
    Fantastic breakfast
    85% positive mentions
    • 190 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Air conditioning

    This property is in high demand!

    Booked 296 times | 12 travelers are looking at this property right now

    Property ranking|Compared to 13,136 Kuala Lumpur properties
    See all rankings
    Location score
    9.0/10
    Room comfort score
    8.2/10
    Review score - United States
    8.4/10
    Service score
    8.4/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Value for money8.0
    Distance to city center15 km
    Location rating9.0
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport13.6 km

    Rooms available at The Gardens - A St Giles Signature Hotel & Residences Kuala Lumpur

    8.2
    Excellent
    Room comfort & quality
    Residence Wing 2-Bedroom Premier Suite
    Residence Wing 2-Bedroom Premier Suite
    ...
    • Room size: 139 m²/1496 ft²
    • City view
    • 1 king bed & 2 single beds
    Enter dates to see prices
    Residence Wing 2-Bedroom Deluxe Suite
    Residence Wing 2-Bedroom Deluxe Suite
    ...
    • Room size: 130 m²/1399 ft²
    • City view
    • 1 king bed & 2 single beds
    Enter dates to see prices
    Hotel Wing Deluxe Double Room
    Hotel Wing Deluxe Double Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Residence Wing 1-Bedroom Deluxe Suite
    Residence Wing 1-Bedroom Deluxe Suite
    ...
    • Room size: 79 m²/850 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Hotel Wing Executive Deluxe Room
    Hotel Wing Executive Deluxe Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Hotel Wing Executive Premier Room
    Hotel Wing Executive Premier Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Residence Wing 1-Bedroom Premier Suite
    Residence Wing 1-Bedroom Premier Suite
    ...
    • Room size: 80 m²/861 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Twin
    Executive Twin
    ...
    • Room size: 40 m²/431 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Hotel Wing Deluxe Twin Room
    Hotel Wing Deluxe Twin Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    2 Bedrooms Deluxe Room
    2 Bedrooms Deluxe Room
    ...
    • Room size: 130 m²/1399 ft²
    Enter dates to see prices

    What people love about The Gardens - A St Giles Signature Hotel & Residences Kuala Lumpur

    • 8.4
      Excellent
      Location

      "Good Location"

      Chua

      |

      January 4, 2019

    • 9.6
      Exceptional
      Staff 

      "Staff is also friendly."

      Alvin

      |

      January 13, 2019

    • 8.0
      Very good
      Cleanliness

      "Room was clean and very pleased with it."

      Helmi

      |

      December 16, 2018

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    More about The Gardens - A St Giles Signature Hotel & Residences Kuala Lumpur

    More about The Gardens - A St Giles Signature Hotel & Residences Kuala Lumpur

    10.0
    Exceptional

    "We enjoyed our stay so much."

    Charice

    |

    December 31, 2018

    An overview

    Show less

    What they offer

    9.2
    Exceptional

    "I will surely recommend this lovely hotel to others and will..."

    Rity

    |

    January 8, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Chili's
    310 m American, Mexican, Southwestern
    Giegit's Western
    310 m American, European, Mexican
    The Daily Grind
    1.3 km American, Bar, Pub
    Asian cuisine
    Asian cuisine
    Fong Lye Fusion
    30 m Asian, Chinese, Taiwanese
    Flying Chillies
    30 m Asian, Thai
    Hokkaido Ichiba
    60 m Asian, Japanese, Sushi
    Chinese cuisine
    Chinese cuisine
    CJade Express Midvalley Megamall
    260 m Chinese
    Pao Xiang Bah Kut Teh, Mid Valley Mega Mall
    310 m Chinese
    Dragon Hut Restaurant
    1.1 km Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of The Gardens - A St Giles Signature Hotel & Residences Kuala Lumpur from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (10787)Booking.com Reviews (1850)
    8.4
    /
    10
    Excellent
    19.2% this month
    Cleanliness8.5
    Facilities8.2
    Location9.0
    Room comfort and quality8.2
    Service8.4
    Value for money8.0
    Rating
    9+ Exceptional (2095)
    8-9 Excellent (1815)
    7-8 Very Good (2223)
    6-7 Good (629)
    <6 Below Expectation (497)
    Time of the year
    Mar - May (1709)
    Jun - Aug (1879)
    Sep - Nov (1788)
    Dec - Feb (1883)
    All guests (10787)
    All room types
    All languages

    Show reviews that mention 

    Showing 7259 verified guest comments
    12345
    8.8
    Excellent
    Thanit from Thailand
    Business traveler
    Hotel Wing Deluxe Twin Room
    Stayed 1 night in June 2019

    Best location for staying at Mid Valley”

    I have been staying at this hotel for numerous times. Location is the best for this hotel. It connects to The Gardens Mall and Mid Valley, so I can just walk out for shopping or buying anything needed at almost anytime.

    Reviewed July 17, 2019
    8.4
    Excellent
    Pei from Singapore
    Family with young children
    Hotel Wing Deluxe Double Room
    Stayed 1 night in June 2019

    Cosy hotel at a superb location”

    Like the room interior and am impressed by the many storage spaces in the room. Location is excellent, one will be spoilt for choices as there are so many eateries and shops. Breakfast is nice too, we enjoyed our stay here.

    Reviewed July 13, 2019
    8.0
    Excellent
    CHRISTOPHER from Australia
    Family with young children
    Residence Wing 1-Bedroom Premier Suite
    Stayed 2 nights in July 2019

    Quiet, clean, spacious rooms & great location ”

    Pros Quiet, clean, spacious rooms, friendly & helpful staff. Awesome shopping location Cons I wish I stayed longer. No iron board but I probably could have got one from reception

    Reviewed July 25, 2019
    8.0
    Excellent
    Stella from Indonesia
    Couple
    Hotel Wing Deluxe Twin Room
    Stayed 2 nights in July 2019

    Good Hotel”

    Good Hotel, Will come again

    Reviewed July 25, 2019
    9.2
    Exceptional
    HAMIDI from Malaysia
    Family with teens
    Residence Wing 2-Bedroom Deluxe Suite
    Stayed 1 night in May 2019

    Our go-to place”

    We keep coming back. Friendly staffs, excellent location, lots of F&B spots, excellent location for shopping.

    Reviewed July 23, 2019
    10.0
    Exceptional
    Phon from Cambodia
    Business traveler
    Hotel Wing Deluxe Double Room
    Stayed 1 night in July 2019

    It is very good hotel to stay”

    Nice, clean and great location

    Reviewed July 21, 2019
    8.0
    Excellent
    Wui from Malaysia
    Family with young children
    Residence Wing 2-Bedroom Deluxe Suite
    Stayed 3 nights in July 2019

    Very convenient hotel”

    Stayed in this hotel for few times. Good for family and location very convenient. It’s a bit old but overall is good.

    Reviewed July 21, 2019
    9.6
    Exceptional
    Dahlia from Brunei Darussalam
    Family with teens
    Residence Wing 2-Bedroom Deluxe Suite
    Stayed 3 nights in June 2019

    Excellent service friendly and courteous staff. Always willing to assist.”

    We are regular guests at The Gardens either the Hotel or the Residence. Both are comfortable but for longer stay would recommend the Gardens Residence more space. Staff are courteous always willing to assist, even remember the returning guests. Excellent location. Easy for meals.

    Reviewed June 13, 2019
    9.2
    Exceptional
    Low from Singapore
    Couple
    Residence Wing 1-Bedroom Deluxe Suite
    Stayed 3 nights in June 2019

    Convenient, comfortable and cozy”

    The location is convenient, the facilities are good, except it’s difficult to locate the gym. Lack signages and direction to the gym. Signages on operating the showering facilities in the bathroom show wrong direction. This can be dangerous for children or even adults when using the facilities .

    Reviewed June 09, 2019
    9.2
    Exceptional
    George from Australia
    Couple
    Residence Wing 1-Bedroom Deluxe Suite
    Stayed 2 nights in May 2019

    Exceptional”

    Excellent spacious and quiet apartment at a very reasonable price. Amazing shopping complex in the same development so no need to travel for retail therapy or eating as lots of choices. Breakfast selection was good although Western selection compared to other hotels was limited. Both gym and pool in another building which limited their convenience. If the self contained aspect were not important I would suggest staying at the hotel in lieu of the Residences.

    Reviewed June 02, 2019
    8.0
    Excellent
    Lim from Malaysia
    Couple
    Hotel Wing Executive Premier Room
    Stayed 1 night in May 2019

    Very good”

    not expensive but not that worth for the room.. executive premier? not spacious enough.. breakfast so so.. not up to five star standard as expected.. no shorts & slippers inside the lounge.. i was like.. disappointed.. but.. good location indeed.. valet parking service was also good.. thumbs up..

    Reviewed May 30, 2019
    9.2
    Exceptional
    Chiah from Malaysia
    Couple
    Hotel Wing Deluxe Double Room
    Stayed 2 nights in May 2019

    Nice, comfort, had keep improve”

    I had stay this hotel many times, sometime will facing dirty water problem or air corn problem but not this time. The hotel had keep improving them self and this time I have a pleasant stay there. Will come back to stay this hotel again.

    Reviewed May 27, 2019
    8.8
    Excellent
    May from Thailand
    Solo traveler
    Hotel Wing Executive Deluxe Room
    Stayed 1 night in May 2019

    Good location and price”

    I stayed only 1 night for less than 14 hours. The location is good with a big mall right next to the hotel. Really convenience for last minute shopping. Reception are very good and efficient. Room was big and spacious. I enjoyed my stay. The only unfavorable comment would be the service at the breakfast buffet. They have a great spread of food and the food is pretty good but I think they could improve on the service. I had breakfast very early at 6am and had to rush off to the airport but no staff came to sit me or offer coffee.

    Reviewed May 20, 2019
    8.0
    Excellent
    HAMIDI from Malaysia
    Family with teens
    Residence Wing 2-Bedroom Deluxe Suite
    Stayed 2 nights in May 2019

    Convinient, peaceful and accomodating”

    Pros: helpful staff at all time. Great location. We’ve made this hotel as our annual must-go place to stay because of the location to shop and dine. The staff are always accomodating and helpful. The room is spacious, good for family bonding time.

    Reviewed May 13, 2019
    9.2
    Exceptional
    Nina from Malaysia
    Family with teens
    Hotel Wing Deluxe Twin Room
    Stayed 1 night in April 2019

    Great location!!!”

    Location is great! It's next to one of the biggest mall in KL. Easy access to many eateries and shops. You are spoilt for choice. Hotel rooms were big. They upgraded us to club rooms cos they ran out of the standard rooms. Staff service, especially housekeeping is good. Cons are the room is a bit old. Toiletries and towels standard needs to be upped to befitting a 5-star standard. Quality felt like a 3 to 4- star only.

    Reviewed May 02, 2019
    6.4
    Good
    Wan from Malaysia
    Family with teens
    Residence Wing 2-Bedroom Deluxe Suite
    Stayed 3 nights in July 2019

    Ants Infestation ”

    Stayed here for three nights in the 2 bedroom deluxe suite, room 2127. Upon checking in, we noticed small insects on the black marble table top of the reception and kitchen . There were also insects which the room cleaner said was ants, in the lounge room table and in the smaller bedroom bed sheets and wall. I tried to ring the reception to complain about the ants and to also get an extra hair dryer and an electrical adapter but no one answered. I had to go down stairs and ask then to send the hairdryer. Went down to the super market and got some non toxic natural insect repellent and sprayed on the bench tops and rooms. Found that the housekeeping may not change your bed sheets even if you place the green sign on the bed. The reply was they don’t change it if it’s not dirty but I already told him there are ants everywhere. As a result My children and I had insect bites in our legs. I had videos of the ants in the bench tops and the insect bites in the legs if management wants to s

    Reviewed July 08, 2019
    4.8
    Shirlyn from Malaysia
    Family with teens
    Residence Wing 2-Bedroom Deluxe Suite
    Stayed 2 nights in July 2019

    OLD FURNISHINGS AND NOT CLEAN”

    Choose this residence due to the location The residence units are old and not refurbished since the opening We have stayed here about 8 years ago and it’s still the same Worst the unit we stayed in it’s not clean

    Reviewed July 07, 2019
    6.8
    Good
    Phoebe from Malaysia
    Business traveler
    Single Deluxe
    Stayed 1 night in June 2019

    Good”

    I booked this hotel for my boss that having business trip to Kuala Lumpur from Singapore. When come to the day of check in, the receptionist couldn't find my booking (even my boss had showed the booking confirmation paper that stated the booking ID & booking reference number) so don't allow my boss to check in. My boss called me to check with Agoda and Agoda had confirmed my booking and the payment is all completed but don't know why the hotel didn't receive my booking. My boss is waiting there for half hour when they were doing checking. But at the end, they still let my boss to check in and said that they will ask for voucher from agoda (well, I don't know what is the voucher they mean). My boss and I thought that the problem has been settled, who know when come to check out, the receptionist ask for the room payment. My boss again called me to screenshot my bank statement as proof of payment to show to the receptionist. They finally let my boss check out without asking for payment. I want to highlight that the attitude of the hotel manager is very rude during the time(my boss told me), and I also can't imagine this happening in a five-star hotel. Last but not least, the customer servicer of Agoda also promised that will return call to me once they contacted the third party(I don't know who is the third party they mean) to find out what is the problem but they didn't. I thought the third party they mean was the hotel but one of the customer servicer told me that they cannot contact the hotel directly. Well, I was stun at the moment. I thought that the problem should be resolved before my boss check out by the Agoda and Hotel themselves, but they didn't. This is what make us angry. I paid the money but experienced bad service.

    Reviewed July 06, 2019
    10.0
    Exceptional
    Panja from Singapore
    Solo traveler
    Hotel Wing Deluxe Twin Room
    Stayed 3 nights in June 2019

    Love this hotel”

    Love this hotel. Spacious and well kept. Service was good. Requested for early check in and late check out but it was not fulfilled. Hope they will do more on this. But overall the hotel is at a good location, clean and good service.

    Reviewed July 01, 2019
    7.2
    Very good
    Joyce from Singapore
    Family with young children
    Residence Wing 2-Bedroom Deluxe Suite
    Stayed 2 nights in June 2019

    Good location, slightly aged but impressive bathroom”

    The location was fantastic, situated above two main malls of KL - one upscale, other high street / mid-range. Lots shopping, food choices. The room itself is slightly aged. The carpet felt slightly sticky to touch - another sign of age. An update will be nice. The bathroom is awesome though. One of the best we have in years. The bathtub was filled in 2 minutes, and the tap was so powerful that the bubbles were easily foamed. Shower stall faucets were well-designed too. Easy to use so much so the kids could manage on their own after we briefed them once.

    Reviewed June 29, 2019
    12345
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    The Gardens - A St Giles Signature Hotel & Residences Kuala Lumpur
    |Excellent 8.4
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    • Exceptional location
    • Mid Valley Mega Mall
    • KTM Train Station - Mid Valley is within 0.21 km