Happy we found this place !”

We had a wonderful tonight stay at the Garland. The place was perfect as a home base. Close to SO much and in a safe area of North Hollywood. Full of amenities and nicely decorated. Our King room was great, very clean and a comfortable bed. Pool , hot tub, outdoor fireplace, a fantastic restaurant with bar and a second bar by the pool also. Charming gift store . Happy hours! Scheduled events....it was such a great choice to stay. Not to mention an hourly, free shuttle to Universal Studios and CityWalk. We will most definitely come back to the Garland.

Exceptional”

This is the second stay at Garland. We enjoyed our stay. They were very accommodating, we changed rooms without any problems. We had booked a accessibility room originally but the location of room was not what we had preferred and the bathroom counter space was very limited. We requested to be changed and they moved us without a question. They only downfall is the 15% service fee they charge at the bar, restaurant and gift store. That does get expensive. Also parking charge is expensive. My son lives there so he had to park while we were at hotel but never did he park overnight.

Excellent hotel for Universal Studios and food !”

Stayed here 1 night to be nearer US on our second day to the theme park. (The first day we drove from our hotel next to Disneyland - 1.5hrs with traffic!) Hotel has own shuttle (10mins) to get to US, take this to avoid the parking fees at Universal! Hotel itself is bright and cheerful and staff are very polite and friendly. Rooms are simply but cheerfully done up. We wish we had more time in the hotel. Spacious bathroom. Location is also near to studio city with its restaurants and shopping and good coffee (go to Albert’s Coffee), near freeway. Will definitely recommend.

Lovely hotel”

The Garland is a gorgeous hotel during the day but at night it is noisy and it is difficult to sleep through. The pool area is great, free trolley bus to the metro and Universal Studios was a bonus. The staff were warm and friendly. We did not get tea bags and upon asking were told they had run out. I would recommend this hotel but recommend you take along earplugs to help sleep at night

We loved the Garland overall. It’s quintessential Los Angeles! ”

The Garland is beautiful and the people who work there are wonderful. We loved our stay. In our room, the air conditioner was blowing directly on us while we slept, and we couldn’t adjust the blades of the unit. We lived our breakfast at the restaurant and the trolley taking us to Universal was fun with the windows down. Let the good times roll!

Great 70s Vibe!”

Stayed here in September 2019. Hotel lovely with 1970s decor which gives it a very cool vibe! Pool area spotless, beverages expensive however food is reasonable and very tasty. The trolley to Universal city is great however we Ubered everywhere else....however there is a shopping mall with a supermarket, pharmacy, Starbucks etc in walking distance. I’d stay again 👍🏻

A great hotel lovely people and facilities. Not much shopping nearby but close to universal.y”

Not much shops nearby but close to universal. Nice clean hotel people very friendly. Only thing I didn't like was at resteraunt when you pay for your bill 15 per cent service charge is added on plus tax and still look a tip after. So becomes very expensive. Everything else was great

Lovely facility, except....”

The Garland is a lovely full service facility. I was there for a weekend of events with family surrounding a wedding on site. On more than one occasion, among my family members, our rooms were not serviced promptly, even when asked, and in some cases not at all. Apologies and discounts were accepted, but the level of service and communication could use improvement. Good rates through Agoda though, as usual.

The location was convenient, staff were courteous and helpful. The rooms were clean and spacious.”

Definitely returning to The Garland.

California Road Trip”

Excellent location for road network, the hotel is modern and offers the weary traveller not only a comfortable bed but a chilled out place to unwind in the evenings. Although we didn’t need to use the trolley bus to get to nearby locations, it is certainly a positive addition to have on board. We throughly enjoying staying there, all except that our room was noisy with passing the traffic on nearby Vineyard Road and connect road network nearby. So if you are fortunate to be placed away from the those rooms it would be excellent place to be.

Good looking but lacks substance”

This hotel has beautiful rooms and grounds but it feels like they are obsessed with the superficial rather than the guest experience. The staff are all young, attractive, trendy and diverse, but there superficial charm soon dissolves and they seem unwilling to do anything. I had to ask three times for my poolside meal after waiting ages and yet only one member of staff seemed helpful and eventually delivered. The others were too busy preening. And practically none of the staff give off any warmth. Also, there was. movie every night but it was switched off sharply at 10pm, while we were watching an interesting after-movie documentary that was on the disc, and uniformed guards escorted the guests away. It was pretty dystopian and wasn't very relaxing. The pool and hot tub would have been great was it not for a gang of noisy older kids throwing things and messing around, so that my young daughter felt too intimidated to go into the pool. Yet the rooms, and food, were great.

great place”

perfect for a one night getaway. super nice and clean, so so clean, every nook of the place. great heated pool and beautiful grounds. staff was nice and helpful. only downside would be that breakfast from the restaurant (i picked it up at front desk) totalled $30, for just me, it was just a plate and juice. and seating area at pool filled up fast. would go again for sure!

Exceptional”

Clean, cozy and close to Universal Studios

Exceptional”

Relaxed oasis, casual and. friendly, beautiful pool, great service, comfortable beds and fluffy towels, loved it! 10 stars. Only one small suggestion...corridors and rooms smelt rather stuffy...old smoke smell.....needs something to freshen it up!

Old hotel that needs upgrades ”

This hotel is getting old and needs upgrades The staff were nice, but the man in charge of reservations over the phone was extremely rude and unprofessional

Overpriced ”

Hotel was very overpriced on everything from water to parking I could not justify $10 for water. Was not happy.

Noise problem, daughter caught rash from something there and even changed rooms still the same thin”

Noise ,rash , food

Good customer service ”

I will recommend to friends good customer service . Nice hotel .

Expensive ”

Everything was very expensive. Parking was not included. Room service was to expensive for small portions. Forgot the fries. Had no cups or creamer for coffee in room.

Lovely”

Enjoyed the atmosphere