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THE GAYA HOTEL
Elegant Double Room - Bed, THE GAYA HOTEL in Taitung
Swimming pool, THE GAYA HOTEL in Taitung
Lobby, THE GAYA HOTEL in Taitung
Interior view, THE GAYA HOTEL in Taitung
Interior view, THE GAYA HOTEL in Taitung
Swimming pool [outdoor], THE GAYA HOTEL in Taitung

Removed from saved list

8.8

Excellent

3,343 reviews

3,343 reviews

Housekeeping6
Breakfast5
View5
See map
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Taitung Story Museum
40 m
Wu'an Temple
80 m
Tiehua Music Village
80 m
Tiehuacun
100 m
Poya
190 m
Popular landmarks
Taitung Forest Park
1.7 km
National Museum of Prehistory
5.6 km
Chu Lu Ranch
12.9 km
Luye Highlands
18.2 km
Duoliang Station Building
38.6 km
Closest landmarks
Taitung City Office
100 m
Liyushan Park
360 m
Taitung County Stadium
370 m
Chihshang Farmers' Association Rice Factory
440 m
Liyu Mountain
450 m

THE GAYA HOTEL

No.169, Xinsheng Road, Taitung City, Taitung, Taiwan, 95053 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Taitung City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Taitung Forest Park. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

Highlights

Hygiene Plus

Sparkling clean

Located in heart of Taitung

Check-in [24-hour]

Airport transfer

90% of staff partially vaccinated

At least 90% of on-site staff have received part of their total vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Taitung every 1 minutes on Agoda.com
Value for money8.3
Location rating9.5
Nearest airportTaitung Airport (TTT)
Distance to airport4.0 km

Rooms available at THE GAYA HOTEL

Elegant Double Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Family Room
...
  • Room size: 50 m²/538 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Executive Suite
...
  • Room size: 66 m²/710 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Family Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Elegant Twin
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 40 m²/431 ft²
  • Shower
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 40 m²/431 ft²
  • Shower
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 39 m²/420 ft²
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 39 m²/420 ft²
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 39 m²/420 ft²
Enter dates to see prices

Frequently asked questions

What type of restaurant cuisines are available at THE GAYA HOTEL?

Start out your day with THE GAYA HOTEL's accessible cuisine and dining options which includes a selection of options such as Buffet in restaurant, International cuisine,and Chinese cuisine for you to pick from.

Does THE GAYA HOTEL offer laundry services?

Yes! THE GAYA HOTEL offers laundry service at your disposal for whenever you need your favorite outfits clean and fresh all throughout your holiday. Please contact the property for more information.

Does THE GAYA HOTEL provide dry cleaning services?

Yes! THE GAYA HOTEL provides dry cleaning service that is accessible all throughout your stay, making sure you're always looking your finest in your favorite outfit. Please contact the property for more information.

Is car parking available at THE GAYA HOTEL?

THE GAYA HOTEL has car park onsite free of charge for visitors with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What are the property's policies for children's bedding at THE GAYA HOTEL?

THE GAYA HOTEL's policy pertaining to children's bedding considers guests age 7 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many floors does THE GAYA HOTEL have?

THE GAYA HOTEL has a total of 11 floors.

What is the typical rating that past Families with older children have given to THE GAYA HOTEL?

Verified families with older children that have stayed at this property have given THE GAYA HOTEL an average rating of 8.8. You can look into more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Group travelers have given to THE GAYA HOTEL?

Verified group travelers that have stayed at this property have given THE GAYA HOTEL an average rating of 8.9. You can look up more specific customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What do local visitors think about THE GAYA HOTEL?

Past local visitors that have stayed at this property have given THE GAYA HOTEL an average rating of 8.9. You can look up on more comprehensive customer reviews, and responses for this property down in the review section.

What is the closest airport to THE GAYA HOTEL?

The closest airport to THE GAYA HOTEL is Chiayi Airport, 109.0 km away.

See map

Explore the neighborhood

What people love about THE GAYA HOTEL

  • 10

    Exceptional
    Location

    "Decent breakfast offering, good location, clean and fully equipped hotel."

    Benjamin

    |

    January 10, 2023

  • 10

    Exceptional
    Staff 

    "Perfect located, very modern, friendly staff, clean."

    Martin

    |

    January 20, 2020

  • 10

    Exceptional
    Location

    "Location is good, having carpark as well."

    Alan

    |

    July 2, 2023

Property ranking|Compared to 1,045 Taitung properties
See all rankings
Location score
9.5/10
Room size
41 sqm.
Cleanliness score
9.2/10
Cheapest price score
Better than
99
%
of Taitung properties
Bigger than
96
%
of Taitung properties
Better than
90
%
of Taitung properties
Better than
88
%
of Taitung properties
Overall rating:

8.8

Excellent
3,343 reviews
Cleanliness
9.2
Facilities
8.6
Location
9.5
Read all reviews >
What travelers say they love:
The staff are friendly and the service is decent.
Jason from United States
Family with young children
More about THE GAYA HOTEL

More about THE GAYA HOTEL

THE GAYA HOTEL

See more of Taitung and spend less time traveling through it, when you stay at THE GAYA HOTEL and experience all the benefits of a truly central location. Plan your escape from the everyday! Located just 1.6 km from Taitung Forest Park, THE GAYA HOTEL is the perfect and relaxing place from which to explore nature and wilderness.
Take advantage of a wealth of unrivaled services and amenities at THE GAYA HOTEL. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Taitung can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at THE GAYA HOTEL.
In-room conveniences such as room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at THE GAYA HOTEL offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at THE GAYA HOTEL, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
If you like to eat in the privacy of your room, THE GAYA HOTEL can arrange to have groceries delivered to your doorstep.
Throughout the day, you can enjoy the activities offered at THE GAYA HOTEL. Warm up at the end of the day with a visit to the salon. The many offerings at THE GAYA HOTEL ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
No need to go anywhere after dinner -- play with friends or family at the library and shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside THE GAYA HOTEL and explore Taitung during your stay. Tourists travel from around the world to see Tiehuacun, which is an easy visit just 90 m away. Learn about the city's art history with a day at Taitung Railway Art Village located 310 m away, where you can see collections by famous artists.


Reasons to stay here

Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 90% of other options in the city.
Travelers who stayed here really appreciated the location, scoring it better than 98% of the city's other options.
This accommodation beats more than 89% of competition in the city on room comfort.

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Amenities and facilities

Excellent
Facilities

8.6

Most talked about facilities

Breakfast

5 mentions

Swimming Pool

4 mentions

Housekeeping

3 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • On-site entertainment
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Balcony/terrace
  • Bathrobes
  • Bathroom phone
  • Blackout curtains
  • Carbon monoxide detector
  • Cleaning products
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Electric kettle
  • Extra long bed
  • Fire extinguisher
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Heating
  • Hypoallergenic
  • In-room safe box
  • Internet access – wireless
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Locker
  • Mini bar
  • Mirror
  • Non-smoking
  • On-demand movies
  • Pool facilities
  • Private bathroom
  • Private entrance
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
Restaurants on site
Ki-pi
  • No additional information available
U-ra
  • Cuisine: American, European, British
  • Menu: Buffet

Location

No.169, Xinsheng Road, Taitung City, Taitung, Taiwan, 95053
Exceptional
Location

9.5

Airports
  • Taitung Airport (TTT)
    4.0 km 14 min drive
  • Lyudao Airport (GNI)
    34.2 km
Public transportation
  • Taidong Bus Station
    250 m
  • Beinan Wenhua Park [Taiwan Tourist Shuttle] bus stop
    4.8 km
Hospital or clinic
  • Sinphar Group
    610 m
Shopping
  • Siwei Market
    990 m
Convenience store
  • Family Mart
    280 m
Cash withdrawal
  • ATM
    80 m

What's nearby

Popular landmarks
  • Tiehuacun
    100 m
  • Taitung Railway Art Village
    320 m
  • Taitung Forest Park
    1.7 km
  • National Museum of Prehistory
    5.6 km
  • Chu Lu Ranch
    12.9 km
  • Luye Highlands
    18.2 km
  • Duoliang Station Building
    38.6 km
  • Taitung Brown's Road
    40.1 km
  • Orchid Island (Lanyu)
    90.4 km
Nearby landmarks
  • Taitung Story Museum
    40 m
  • Wu'an Temple
    80 m
  • Tiehua Music Village
    80 m
  • Tiehuacun
    100 m
  • Taitung City Office
    100 m
  • Poya
    190 m
  • Taitung Night Market
    240 m
  • Taidong Bus Station
    250 m
  • Taitung Railway Art Village
    320 m
  • Taitung Railway Warehouse
    320 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Extra bed is not available at this property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from16:00
  • Check-out until11:00
Getting around
  • Airport transfer fee200 TWD
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)400 TWD
  • Daily Internet/Wi-Fi fee0 TWD
The property
  • License Id / Local Tax ID/ Entity Name/59152690/
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors11
  • Number of restaurants2
  • Number of rooms 145
  • Room voltage110
  • Year property opened2017

Reviews of THE GAYA HOTEL from real guests

Provided by verified guests of Agoda
8.8
Cleanliness9.2
Facilities8.6
Location9.5
Service8.9
Value for money8.3
High score for Taitung
Rating
9+ Exceptional (456)
8-9 Excellent (130)
7-8 Very Good (112)
6-7 Good (33)
<6 Below Expectation (65)
Time of the year
Mar - May (172)
Jun - Aug (307)
Sep - Nov (167)
Dec - Feb (150)

Show reviews that mention 

Showing 796 verified guest comments
12345
10.0
Exceptional
Benjamin from Singapore
Group
Elegant Twin
Stayed 4 nights in January 2023

Luxury option in Taitung City”

Decent breakfast offering, good location, clean and fully equipped hotel.

Reviewed January 11, 2023

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10.0
Exceptional
David from Taiwan
Solo traveler
Elegant Double Room
Stayed 1 night in November 2021

Great Location”

Huge room, comfortable bed, delicious breakfast. I could go on and on. The location was next to 2 hiking trails, a live music area, and a nearby night market. It was the highlight of my trip.

Reviewed November 29, 2021

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10.0
Exceptional
Po from Taiwan
Couple
Elegant Double Room
Stayed 1 night in June 2020

Great rooftop swimming pool”

A relatively new hotel with up-to-date amenities. Great location and convenient access to tourist attractions. The food quality in the 10F restaurants is surprisingly good. The rooftop swimming pool offers great views of the city.

Reviewed June 04, 2020

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Dear Guest, Thank you for accommodating with The Gaya Hotel! Our staff have been trained to offer a warm and friendly welcome. We will endeavour to make your stay with us, an enjoyable one as always. Our commitment to providing our customers with a comfortable, relaxing and enjoyable experience. We are glad that you enjoy our service! Customer’s satisfaction is very important to us, it would be much appreciated for your comments which give more energy to our whole team. Vice Chairman Mei Lin Tai

Responded June 23, 2020
THE GAYA HOTEL
10.0
Exceptional
Martin from Austria
Couple
Elegant Double Room
Stayed 4 nights in January 2020

Perfect place”

Perfect located, very modern, friendly staff, clean... best choice!

Reviewed January 20, 2020

See room deals

Dear Martin: Thank you for accommodating with The Gaya Hotel! Our staff have been trained to offer a warm and friendly welcome. We will endeavour to make your stay with us, an enjoyable one as always. Our commitment to providing our customers with a comfortable, relaxing and enjoyable experience. We are glad that you enjoy our service! Customer’s satisfaction is very important to us, it would be much appreciated for your comments which give more energy to our whole team. Vice Chairman Mei Lin Tai

Responded January 23, 2020
THE GAYA HOTEL
10.0
Exceptional
Chun from Taiwan
Couple
Elegant Double Room
Stayed 5 nights in June 2020

Good location with cozy enviroment”

I love this place, and its swimming pool!

Reviewed June 14, 2021

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10.0
Exceptional
jen from Taiwan
Couple
Elegant Double Room
Stayed 1 night in May 2020

Very Good”

Good location and good service

Reviewed May 08, 2020

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親愛的貴賓您好, 感謝您日前選擇入住The Gaya Hotel, 更感謝您給予我們的高分評價。 我們很開心您於GAYA渡假期間留下了愉快難忘的回憶, 因著您的鼓勵與支持, 我們一定會繼續努力, 服務旅人, 並再創佳績。 也期待您能將GAYA的美好分享給您的親朋好友, 讓我們有機會為更多旅人們服務! The Gaya Hotel副董事長 戴美玲 敬上

Responded May 11, 2020
THE GAYA HOTEL
9.2
Exceptional
KULAS from Taiwan
Couple
Elegant Double Room
Stayed 2 nights in November 2022

Gym equipment ”

If have more jogging machines will be more better

Reviewed November 27, 2022

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9.2
Exceptional
JENNY from Taiwan
Couple
Elegant Double Room
Stayed 2 nights in December 2021

Exceptional”

Great location, many attractions just within 5-10 mins walking distance. Staff was very helpful. Complimentary wood painting DIY. Bicycle rental at ntd50.

Reviewed December 27, 2021

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9.2
Exceptional
yun from Taiwan
Family with young children
Elegant Double Room
Stayed 2 nights in June 2020

Staff was very rigid and unfriendly at the pool ”

We didn’t bring towel to the pool because we assumed there are towels at the pool. My son was soaking wet and the staff insisted us to return towel and go inside the elevator wet and cold.

Reviewed June 29, 2020

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親愛的yun您好: 非常感謝您選擇入住The Gaya Hotel, 更感謝您願意撥空與我們分享您寶貴的住宿經驗。 GAYA一直以來希望聆聽顧客的聲音, 也因著客人實際的住宿經驗, 讓我們可以不斷地修正我們的軟硬體設施與服務。 感謝您給予的意見, 我們也會將此列入改善。敬祝您身體健康 萬事如意! The Gaya Hotel

Responded October 06, 2020
THE GAYA HOTEL
9.2
Exceptional
Fion from Taiwan
Family with teens
Family Room
Stayed 2 nights in November 2019

Exceptional”

It's a perfect hotel which located in the crowded area in Taitung.

Reviewed November 01, 2020

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Thank you for your opinion and your views on customer service and room design. The hotel staff are professionally training to provide the highest quality customer service. We are glad that you feel comfortable during your stay. Looking forward to your next visit THE GAYA HOTEL

Responded November 10, 2020
THE GAYA HOTEL
8.8
Excellent
John from Taiwan
Family with young children
Family Room
Stayed 2 nights in August 2020

Great location and awesome bicycle rental ”

Great location in downtown Taitung especially with the free bicycle rental. Pool shutting down for 4 hours from 11~3pm is extremely long as well as pool closes at 9pm is a bit early. Poor management on EV parking.

Reviewed August 27, 2020

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Dear John: We got the important feedback and thank you very much. Welcome to stay The Gaya Hotel next trip.

Responded October 06, 2020
THE GAYA HOTEL
8.4
Excellent
Jason from United States
Family with young children
Elegant Twin
Stayed 2 nights in November 2020

Not a bad choice”

Overall it's a satisfying stay at the Gaya Hotel. The staff are friendly and the service is decent. The roof pool is impressive but the water is too cold even in Taiwan. I wish there were a jacuzzi next to it. The room is relatively clean, but we were disappointed when seeing used floss from previous customers left on the vanity tops.

Reviewed December 01, 2020

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Thank you for your opinion and your views on customer service and room design. The hotel staff are professionally training to provide the highest quality customer service. We will offer more comfortable service during your next stay. Looking forward to your next visit THE GAYA HOTEL

Responded December 24, 2020
THE GAYA HOTEL
8.4
Excellent
Daisy from Taiwan
Business traveler
Elegant Twin
Stayed 2 nights in June 2020

Great location, nice hotel, food OK”

The buffet could be way better. Unfortunately the decor looks cheap not like the rest of the hotel and the quality is mediocre. They labeled several things wrong and the first day breakfast ran out of soy milk right away and didn't replenish it even through the next day. Upon mentioning they said they just ran out and the supplier didn't work on weekends. You would think they would order enough beforehand to last through Saturday morning. Not much variety and not a great deal for the dinner buffet unless there's a special deal going on. Really enjoyed the room, however.

Reviewed August 03, 2020

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Thank you very much for choosing to stay at The Gaya Hotel, and taking the time to share your valuable accommodation experience with us. GAYA has always wanted to listen to the voice of customers, and because of the actual accommodation experience of the guests, so that we can continuously modify our hardware and software facilities and services. Thank you for your comments, we will also include this as an improvement. I wish you have a nice dayt! The Gaya Hotel

Responded October 06, 2020
THE GAYA HOTEL
9.2
Exceptional
ShaoPing from Taiwan
Couple
Elegant Double Room
Stayed 2 nights in April 2021

Nice Location”

Nice Location. Love the balcony.

Reviewed May 06, 2021

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Thank you for your opinion and your views on customer service and room design. The hotel staff are professionally training to provide the highest quality customer service. We will offer more comfortable service during your next stay. Looking forward to your next visit THE GAYA HOTEL

Responded May 13, 2021
THE GAYA HOTEL
7.6
Very good
Christopher from Taiwan
Solo traveler
Deluxe Double Room
Stayed 2 nights in February 2022

Great Location ”

The hotel is well located at the heart of the city. The hotel provides free bicycles for its guest and you can also rent a scooter for a decent price. The rooms are of good size but the room that I was in did not have a bath-tub which was a pity. The pool is located at the roof which has a great view unfortunately the water has no temperature control and was just too cold to get in during the time I was there. The best thing about the hotel is the staff who are all very helpful and friendly.

Reviewed February 18, 2022

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7.2
Very good
Ann from Singapore
Group
Elegant Twin
Stayed 2 nights in December 2022

Nice city center hotel”

Good place to explore Taitung. Nice room and amenities. Love the bathroom. Will come back again

Reviewed December 19, 2022

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6.8
Good
Pei-Je from Taiwan
Family with young children
Elegant Double Room
Stayed 2 nights in July 2020

Improvement needed on customer services”

Super dirty under the bed. Some tissue used by the previous guests were left under the bed. This was informed to the hotel but they did not clean it the next day.

Reviewed July 15, 2020

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Dear Pei-Je: We got the important feedback and thank you very much. We suport the department to improve these question. we are so sorry for the trouble. Wish have the change to give you the better service .

Responded October 06, 2020
THE GAYA HOTEL
9.2
Exceptional
Thomas from United States
Solo traveler
Elegant Double Room
Stayed 1 night in October 2017

Great facility, but that breakfast...”

This is a brand new hotel downtown. Very convenient to the bus station and many trails behind the hotel. A lot of restaurants in the area, even a McDonalds and Starbucks next door. I arrived early so room wasn’t ready so no problem, they took my bag and I went to the National Museum of Prehistory. Taxi was about NT$250. There was plenty of staff to check in and even though they struggled somewhat with English they were sincere in wanting to please. There was a sheet (in Chinese) with all hotel activities, such as happy hour, and pool operating hours. It would have been nice if this sheet was translated into English. My room was ready when I returned, but it would have been nice to have my bag waiting for me in my room. The room was spotless with many details. Such as the Taitung rice sample. Was well designed. It was lacking a work desk. Maybe larger rooms have one. There is a rooftop pool (unheated) with million-dollar views of the mountains and ocean on other side. Really beautiful. There is also a lounge there but wasn’t open. That would be a great place for a drink. They have a free shuttle that can pick you up or drop off at the train station or airport since they are some distance away. Call first to reserve. If there was a sour note, it would be the buffet breakfast. It wasn’t up to the quantity and quality of other breakfasts I’ve had in Taiwan. I hope they can improve that. In summary, a new hotel in great location with great views from the roof. I think this hotel is setting the new standard of hotels in Taitung.

Reviewed October 20, 2017

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Dear Thomas: Thank you for staying with The Gaya Hotel! We provide the both chinese and western style food at our buffet breakfast. At the same time, if you have any special requirements, just feel free to let us know, we will happily enhance your dining experience. We will keep developing our services and food, and we look forward to welcoming you back in the near future. The Gaya Hotel General Manager Claudia Cha

Responded December 16, 2017
THE GAYA HOTEL
10.0
Exceptional
HSIAO from Taiwan
Business traveler
Elegant Double Room
Stayed 1 night in September 2018

fantastic business trip”

I recently went on two days long business trip to Taitung City. A few friends had recommended the GAYA hotel over a few other nearby choices. The recommendations were definitely good ones. Bed was super comfortable and lovely big shower . We got lunch at the onsite restaurant on 10th floor on first noon, and hotel took place pool party on the roof. We enjoyed pool and yummy bits with amazing view. Staff excellent throughout. Thoroughly recommended.

Reviewed September 11, 2018

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Dear Hsiao: Thank you for accommodating with The Gaya Hotel! We will endeavour to make your stay with us, an enjoyable one as always. Our commitment to providing our customers with a comfortable, relaxing and enjoyable experience. We are glad that you enjoy our service! Customer’s satisfaction is very important to us, it would be much appreciated for your comments which give more energy to our whole team. The Gaya Hotel Assistant Manager Jane Lin

Responded September 24, 2018
THE GAYA HOTEL
10.0
Exceptional
Tzu-Hsiang from Taiwan
Couple
Elegant Double Room
Stayed 2 nights in September 2017

Excellent location and the sea view of restaurant is heart-touching.”

This new hotel since 2017 provides cosy, clean room (l'occitane gels), and facilities.I would recommend to go to the roof swimming pool in sunset or at night. GAYA treats every customer with courtesy but not interfering with you private journey. The breakfast offers versatile and tasty food and the sea view of restaurant is astonishing. They also offer some half-day or 1 day local tours. GAYA provides free train station shuttle service. This hotel is very closed to the Tiehua village, where the cultural market and some music events are held. The Taitung athletic field is nearby and people who like running in an open area can go there to enjoy the fresh air and warm sunshine.

Reviewed October 09, 2017

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Dear Tzu-Hsiang: Let me first thank you for choosing our hotel during your Taitung visit. We are delighted that you truly enjoyed the stay with us. We are looking forward to welcome you back in nearest future. I wish you all the best in 2017. Kind regards, The Gaya Hotel General Manager Claudia Cha

Responded December 16, 2017
THE GAYA HOTEL
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