Great facility, but that breakfast...”

This is a brand new hotel downtown. Very convenient to the bus station and many trails behind the hotel. A lot of restaurants in the area, even a McDonalds and Starbucks next door. I arrived early so room wasn’t ready so no problem, they took my bag and I went to the National Museum of Prehistory. Taxi was about NT$250. There was plenty of staff to check in and even though they struggled somewhat with English they were sincere in wanting to please. There was a sheet (in Chinese) with all hotel activities, such as happy hour, and pool operating hours. It would have been nice if this sheet was translated into English. My room was ready when I returned, but it would have been nice to have my bag waiting for me in my room. The room was spotless with many details. Such as the Taitung rice sample. Was well designed. It was lacking a work desk. Maybe larger rooms have one. There is a rooftop pool (unheated) with million-dollar views of the mountains and ocean on other side. Really beautiful. There is also a lounge there but wasn’t open. That would be a great place for a drink. They have a free shuttle that can pick you up or drop off at the train station or airport since they are some distance away. Call first to reserve. If there was a sour note, it would be the buffet breakfast. It wasn’t up to the quantity and quality of other breakfasts I’ve had in Taiwan. I hope they can improve that. In summary, a new hotel in great location with great views from the roof. I think this hotel is setting the new standard of hotels in Taitung.

fantastic business trip”

I recently went on two days long business trip to Taitung City. A few friends had recommended the GAYA hotel over a few other nearby choices. The recommendations were definitely good ones. Bed was super comfortable and lovely big shower . We got lunch at the onsite restaurant on 10th floor on first noon, and hotel took place pool party on the roof. We enjoyed pool and yummy bits with amazing view. Staff excellent throughout. Thoroughly recommended.

Excellent location and the sea view of restaurant is heart-touching.”

This new hotel since 2017 provides cosy, clean room (l'occitane gels), and facilities.I would recommend to go to the roof swimming pool in sunset or at night. GAYA treats every customer with courtesy but not interfering with you private journey. The breakfast offers versatile and tasty food and the sea view of restaurant is astonishing. They also offer some half-day or 1 day local tours. GAYA provides free train station shuttle service. This hotel is very closed to the Tiehua village, where the cultural market and some music events are held. The Taitung athletic field is nearby and people who like running in an open area can go there to enjoy the fresh air and warm sunshine.

Just GREAT!”

I've been to couple high end hotels, and GAYA is definitely on my top 3. The location is great, very convenient going to and from many popular tourist spots. The staff is great, they are very willing to help out. The hotel was fully booked during my stay, but when I asked whether I can switch to a two bed room, they checked right away and showed my the only room left. Most important of all, the room is very comfortable. The style and decoration of the room is simple (in a good way), and that makes me feel relaxed and comfortable resting in the room. I will definitely come back again when I visit Taitung next time.

Exceptional hotel with amenities that you would expect from the price”

Only stayed one night, but it had all the facilities , amenities and services that you would expect from a top tier hotel. The hotel room was spotless (possibly never used, since it was only built earlier this year?), bathroom amenities of high quality (l'occtane), robes and slippers provided. Our shower head was leaking a little, but I used the rain head option, so wasn't affected. Toilet is of the Japanese kind which can heat and wash your behind. Towels were excellent. Bed was very large, and very comfortable, and had far too many pillows (not a bad thing)! TV system was excellent and had a large variety of (very new) movies/shows to watch from (similar to an airplane system, where you select tv shows). Breakfast was great in the morning - situated on the tenth floor, it provides panoramic views of Taitung. The buffet was as varied as it was delicious - do not sleep in and miss this! Unfortunately i didn't get to try the other facilities like the roof top pool, and massage services (i think partially subsidised?). Staff were very friendly and helpful. Location is excellent being right next door to the railway art village - the walk to the main streets is about 5-10minutes. Would certainly stay again (if i can afford it!)!

Highlight in taitung”

Don’t bother looking at any other hotel in taitung. This is the one. Personalized service, luxurious room, good decor, fantastic breakfast, and all other amenities are top of the line. Not to mention, the location is situated in downtown taitung, close to all eateries and attractions. Awwwwwweesome!

飯店餐廳的食物物超所值，烹飪手法有層次！”

Gaya hotel, restaurant and bar. This has become our favorite vacation spot. A must if you plan to stay in the Taitung downtown area.

Promising boutique hotel, but still needs a fair amount of work to deserve a better rating...”

I stayed here with my partner in a deluxe room with a king size bed over the Dragon Boat weekend and the following 2 days. Apparently the Gaya is still in its "soft" opening, so this review is written with that in mind and with reasonable latitude given. Overall, the Gaya is a promising new "boutique" styled hotel in Taitung, and has a lot going for it, but with room for further improvements (in my humble opinion). My main issues were:- 1. The buffet breakfast leaves quite a bit to be desired, not in terms of quantity, but quality. The bread/pastries were particularly disappointing (stale). The coffee (the self served ones) were also below average. The quality of the eggs at the "fried to order" (actually pre-cooked) station were really quite bad (think untrained home cook style). 2. The opening hours of the rooftop swimming pool are strange, to say the least. 6 to 10 am and 4:30 to 10 pm (if I recall correctly). Further, you are not permitted to sit by the pool during the day (10 am till 4:30 pm). Inflexible. 3. The duvet provided is way too thick and hot for the temperature of the air-conditioning, and both my partner and I had a restless first night (we both woke up in the middle of the night feeling too hot). The next day, we requested the front desk for a thinner quilt, which was not followed up the first time. After making a second request, we were simply handed an old, dirty and itchy woolen blanket. We ended up having to take the existing duvet out of the duvet cover ourselves and replace it with the woolen blanket. Disappointing service, to say the least. 4. The room's "Intelligent Audio System" has several connectors that allow you to plug in/connect your own USB, HDMI and Bluetooth devices. I tried plugging in my Android smartphone using the USB device, hoping to play some audio files, but was met with a screen on the TV which (for some unknown reason) I was unable to control, using the provided all-in-one remote control. After some trial and e

Posh and new hotel in Taitung city”

Enjoyable hotel for good rest in Taitung city. Hotel also provides free airport transfer, so do enquire.

Exceptional”

I stayed higher end hotel in this area. This is definitely the better place than Sheraton or any other 4+ star hotels in Taitung. Highly recommended.

Great location and awesome bicycle rental ”

Great location in downtown Taitung especially with the free bicycle rental. Pool shutting down for 4 hours from 11~3pm is extremely long as well as pool closes at 9pm is a bit early. Poor management on EV parking.

Relaxing hotel with many movies to watch”

Many recent movies to watch, it's a cinema! Comfortable bed and chairs Nice scenery with seaview Not noisy 5min walk from taitung bus interchange Huge toilet with bathtub Gym require improvements though Buffet in morning ok

Not a bad choice”

Overall it's a satisfying stay at the Gaya Hotel. The staff are friendly and the service is decent. The roof pool is impressive but the water is too cold even in Taiwan. I wish there were a jacuzzi next to it. The room is relatively clean, but we were disappointed when seeing used floss from previous customers left on the vanity tops.

Exceptional”

It's a perfect hotel which located in the crowded area in Taitung.

A fantastic hotel”

I’ll recommend this hotel to anyone who wanna be Taitung.

Great location, nice hotel, food OK”

The buffet could be way better. Unfortunately the decor looks cheap not like the rest of the hotel and the quality is mediocre. They labeled several things wrong and the first day breakfast ran out of soy milk right away and didn't replenish it even through the next day. Upon mentioning they said they just ran out and the supplier didn't work on weekends. You would think they would order enough beforehand to last through Saturday morning. Not much variety and not a great deal for the dinner buffet unless there's a special deal going on. Really enjoyed the room, however.

Very good facilities but staff can’t cope with abnormalities.”

I booked through Agoda and upon arrival before 08:00 PM , the staff couldn’t find my booking. I patiently waited and in the meantime they were nervous so asked me to sit down although I had wanted to stand since I was on the road driving the whole day. I did not want to impose pressure hence asked where the coffee shop was, they told me to go to the a Starbucks next door. I asked whether they had in on site but it had closed. I went to have a seat as I did not want to give them pressure. When they finally found my booking, they said they don’t have that room and gave a room which I didn’t want. I talked to another lady at the counter and she sorted this matter by giving me the room that I had booked for. I asked whether they could make a reservation for me at the restaurant and it was 8:27 and they said last order is at 08:30PM. I stated that they could have recommended me to go have dinner. When I got to the room, they called for me to go back down as they didn’t take my ID.

Excellent Hardware, Poor Software”

Spent two different nights there. This hotel has very good hardware but the staff need more training. The two different rooms that I stayed had the same problem: the cables on the back of the TV were dangling out on top and the bottom of TV. Should have hidden behind the TV when they cleaned the room. Tried to locate the gym so went to the 3rd floor as it was what it showed on the elevators (however, it showed 3rd floor was the "recreation room" at the elevators entrance of the B1 parking). Could not find it. Tried to use the phone in the elevator area to ask the front desk but it was not connected. Went to the different floor to use the phone, it worked but nobody answered. After all the troubles, finally found the gym was actually on the 10th floor. How hard could it be to change the post in the elevators? If not, the staff should have informed the guests when they checked in. The female host for the breakfast on Saturday had poker face leading the guests or answering the questions.

Great hotel”

This was a fantastic hotel, great location and the staff couldn’t do enough for you! My only criticism is that we did want to get a massage at the spa however we gave up as there wasn’t a menu available in English.

Great rooftop swimming pool”

A relatively new hotel with up-to-date amenities. Great location and convenient access to tourist attractions. The food quality in the 10F restaurants is surprisingly good. The rooftop swimming pool offers great views of the city.