It used to be a great hotel”

Major renovation / maintenance is required for both rooms and hotel corridors. The hotel rooms and corridors are ageing badly. Carpets in the room need more than just a vacuum cleaning (way more than that). Paint condition of the corridor walls were an eye sore (paints are peeling off the damp wall). Corridor lights need to be fixed and bright. Please do something, otherwise you will be loosing customers. I like to stay in the hotel, but I would like to see improvements on the above. On the positive side, the beach, the foods, the staffs friendliness are excellent!

Acceptable”

Staff no sporting when ask something.. Not follow room detail what mention on booking time.. Room condition not so good..aircond no cool enough,light switch some not function, tv channel out shaking..wifi not strong..but hotel outside view and beach nice..

Given room not per selection made. ”

Selected room with a double bed but instead given room with 2 single beds. Also woolen blanket does not have bedsheet underneath. Only top cover sheet available. Certainly not worth it. Hotels at shoplots are better and normally are much cleaner.

Ok ”

Ok

beautiful & clean beach but room was too old & smelly”

Beach is clean & soft sand compare to other beachfront hotel in PD. Good location. However hotel need to remove carpet, change mattress & bedsheet. Pool is clean & my children enjoy bathtub when raining outside.

room facing to the beach requested”

i called earlier that day asking for a room that access to see the beach.,The receptionist that answered my call said that my room will at the "park View" position. Again i asked HIM,may i get a room that towards the beach so i could view the beach? He said there were no available room as i requested.They only had either parking lot or garden view...!!! I said im willing to upgrade my booking to a higher type of room so i could get the desired room. But he said..there were no beach view room.So i maintain the booking. When i arrived that day at the hotel .there were not more than 10 vehicle at the parking lot.andthe receptionist at that time confirmed to me there were not more than 18 customer staying that night.Meaning there were a lot of rooms left to pick. When i when into ny room that is room no 355,i realize that my room were located at Parking view and there were rooms apposite to my entrance door..meaning it shoud be facing the beach.So..what went wrong?

Acceptable”

very poor services. no proper amenties were kept in the room. bathroom door were spoiled, kept use water bottle at room, balcony lighting were not functioning and also interconnecting room door were spoiled also. informed hotel staff on all this issues but no action taken. very poor services

AWFUL, DIRTY,DISGUSTING”

The hotel is old and the carpet is awfully dirty and disgusting. You can literally see stains on the carpet which probably not been washed since they day they lay it on, the walls were full of stains and its peeling off.. when we got to the room our first impression was its a decent room at least but still refused to take off out slippers as it was just gross. And when I slept on it at night, i got bitten all over by bed bug and was itching whole night and couldn't sleep at all. When I checked the blanket,bedsheet and pillows it has stains too and the blanket has moldy patches no wonder I was itching all over.

Above average”

This hotel is very old. The rooms have a musty smell. Our bathroom shower was terrible - the water pressure was low and no hot water. The location is good. Breakfast selection is not bad. The hotel is in need of refurbishing.

The hotel look great outside but inside very ☹️. Got different room not exactly like when I book in”

The hotel look great outside but inside very ☹️. Got different room not exactly like when I book in agoda. When I call reception, he said the room upgraded (with no sorry)but I Found garbage behind bed, too small tv, no 🛀 (in agoda provided) and no sea view (in agoda provided) and the toilet door is too poor. Thankful the staff changed my room to another room but the new room more worst. Found cockroach, dirty pillows, dirty carpet, the heater not function and toillers not completed. Even the staff is too polite but as a customer I think this hotel must improved their services and equipment. It's too old n shabby. Not recommended to all. Tq

Old facility, nice room and great deal”

Nice room, old room but still acceptatble as still feel confort. Main problem was no switch ON OFF for side table light which i removed the mentol from the socket. Then only I can sleep well. Overall, nice room

Carpet smelly. Aircond not cold. Fridge bar not cold but got frosting. Toilet not very clean.”

Please upgrade! Your hotel name is Grand Beach Hotel, but yeah great during 1980 i guess.

Smelly and not worth for money”

Hotel room is smelly and the furniture inside the hotel room is obsolete. Bad staff and the cost hotel is RM243 is crazy! Grand is cancelled!

The value of my room provided is overratted”

Location and pool side is good, but my allocated room is worst compared to price paid! Need major upgrading!

Summary of stay”

Old hotel, that needs refurbishment. You knew the moment u enter the hotel. Room not as in picture. Elevator not functioning. No shampoo and bath gel provided. I felt like staying in 2 star place with 4 star price.

Very disappointed ”

Bad odor upon entering the room.. Bedsheet had stains.

Not Worth For Money”

Hotel was old. The room was dark and in the room there's only 3 lights including the toilet. Toilet needs maintenance and renovation.

Average Beach Resort”

Pro - private beach just at the back. Nice breakfast. Good location. Value for money. Con - quite old hotel, outdated facility and furniture. Room toilet smelly. Wifi connection limited to 2 devices only per room.

Old and Rundown BUT Cheap”

This is one of the most appealing hotels we have ever stayed in ! Can't even begin to tell how bad it was, the smell of the room, decaying paint on the side wall, dim lights, dirty towels. Thank goodness the windows could be opened so we could get some air in. There doesn't even seem to be an attempt to showcase a proper hotel and we are not sure how this continues to be in business. No excuse just price is cheap, because we've been to many low price hotels which have basic cleanliness and amenities. Sorry for the bad review.

The first and the last”

The hotel was run down and old. Very dirty. Got mold here and there. I was shock when i entered the room. The carpet was so smelly. I cant breathe. Bathroom was dirty and got mold here and there. Balcony was dusty. Furniture torn here and there. Dont even have plastic for laundry. Looks like a cheap motel. I asked to change room. Need to wait for 2 hours just to change room. Breakfast was average. The only good about this hotel are their pool and location which very near to the beach. I will never recommend this hotel to anyone. They should start doing renovation and refurbish as soon as possible