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The Grand Jade Hotel
The Grand Jade Hotel
The Grand Jade Hotel
The Grand Jade Hotel
The Grand Jade Hotel
The Grand Jade Hotel
The Grand Jade Hotel
Removed from saved list

7.6

Very good

1,348 reviews

1,348 reviews

Housekeeping98
Breakfast8
Shops6

Clean and comfortable

TEO
- Feb 13, 2020
See map

7.9

Very good

Location rating score

Very good location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Jalan Wong Ah Fook 300 m
Johor Bahru City Square 510 m
Angry Birds Activity Park 640 m
Sultan Abu Bakar State Mosque 1.9 km
Danga Bay 5.5 km
Legoland Malaysia 15.8 km
Nearby landmarks
R&F Mall 70 m
UOB Bank @ Bandar Johor Bahru 220 m
Tourist Information Centre 240 m
Merlin Tower 290 m
Jalan Wong Ah Fook 300 m
Surau @ Exit Car Checkpoint BSI 320 m
Meeting Point 350 m
United Overseas Bank 360 m
Johor Bahru Sentral Railway Station 360 m
CIMB Bank @ Jalan Tun Abdul Razak 370 m
Free Wi-Fi

The Grand Jade Hotel

15R & 15S, Jalan Bukit Meldrum, Johor Bahru City Center, Johor Bahru, Malaysia, 80000 - See map
  • 380 meters to public transportation

  • Located in heart of Johor Bahru

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Convenience store

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Spa

Family room

Your dates are popular among travelersUsers are booking a place in Johor Bahru every 1 minutes on Agoda.com
Value for money7.9
Distance to city center0.4km
Location rating7.9
Nearest airportSeletar Airport (XSP) - Singapore
Distance to airport12.6 km

Rooms available at The Grand Jade Hotel

Very good
Room comfort & quality

7.9

Deluxe Queen
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Suite
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
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Family Room - (1 Double Bed 1 Single Bed)
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 single bed and 1 queen be...
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Deluxe Twin
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds
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Super Deluxe City View - Queen Bed
...
  • Room size: 20 m²/215 ft²
  • Smoking allowed
  • 1 futon
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Superior Queen (No Window)
...
  • Room size: 12 m²/129 ft²
  • No Windows view
  • 1 queen bed
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Superior Twin - No window
...
  • Room size: 12 m²/129 ft²
  • No Windows view
  • 2 single beds
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Deluxe Queen Room
...
  • View view
  • 1 queen bed
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Deluxe Twin Room
...
  • Room size: 15 m²/161 ft²
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Family Room
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Grand Jade Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

Is breakfast offered at The Grand Jade Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at The Grand Jade Hotel. There's an additional charge of 21 MYR for adults and 10 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Grand Jade Hotel?

The Grand Jade Hotel features an on-site restaurant for your dining convenience.

Can business events be hosted at The Grand Jade Hotel?

On-site venues and convenient event services make The Grand Jade Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The venue available at the hotel can accommodate up to 30 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at The Grand Jade Hotel?

The Grand Jade Hotel does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to The Grand Jade Hotel?

The closest train, metro, or bus station is Johor Bahru Sentral Railway Station, 360 m away from The Grand Jade Hotel.

What restaurants are nearby The Grand Jade Hotel?

The Grand Jade Hotel is located in Johor Bahru City Center, famous for good restaurants such as Rebirth Inc Cafe, Pots & Pans and Barra Groove coffee bistro.

What popular shopping places are close to The Grand Jade Hotel?

Shopping options in The Grand Jade Hotel’s Johor Bahru City Center neighborhood include Johor Bahru City Square, KSL City Mall and Komtar JBCC.

What are popular attractions near The Grand Jade Hotel?

The Grand Jade Hotel is located in Johor Bahru City Center area, which is famous for attractions such as Angry Birds Activity Park, Johor Zoo and Arulmigu Sri Rajakaliamman Glass Temple.

What popular beaches are close to The Grand Jade Hotel?

The Grand Jade Hotel is located in the Johor Bahru City Center area, which includes Lido Beach and Pulau Tinggi.

What popular natural sightseeing spots are close to The Grand Jade Hotel?

The Grand Jade Hotel is located within Johor Bahru City Center, which makes it conveniently close to natural sights including Cagar Hill Park, Endau-Rompin National Park and Kedai Pakcik.

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Explore the neighborhood

What people love about The Grand Jade Hotel

  • 8.8

    Excellent
    Cleanliness

    "Clean and comfortable"

    TEO

    |

    February 13, 2020

  • 8

    Very good
    Location

    "Good location with fantastic view"

    Siang

    |

    March 18, 2020

  • 8.4

    Excellent
    Spaciousness

    "Pros: Spacious, provided toiletries and good air cond."

    Logeswaran

    |

    July 2, 2019

Property ranking|Compared to 2,105 Johor Bahru properties
See all rankings
Room comfort score
8/10
Room size
20 sqm.
Cleanliness score
8/10
Location score
7.9/10
Better than
99
%
of Johor Bahru properties
Bigger than
92
%
of Johor Bahru properties
Better than
90
%
of Johor Bahru properties
Better than
89
%
of Johor Bahru properties
Overall rating:

7.6

Very good
1,348 reviews
Cleanliness
7.9
Facilities
6.8
Location
7.9
Read all reviews >
What travelers say they love:
Staff were very cheerful and helpful.
Karen from United Kingdom
Family with young children
More about The Grand Jade Hotel

More about The Grand Jade Hotel

When visiting Johor Bahru, you'll feel right at home at The Grand Jade Hotel, which offers quality accommodation and great service. Only 28km away, this 2-star hotel can be easily accessed from the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The Grand Jade Hotel also offers many facilities to enrich your stay in Johor Bahru. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, daily housekeeping, 24-hour front desk, express check-in/check-out, luggage storage.

Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, clothes rack, complimentary instant coffee, complimentary tea, towels, provided to help guests recharge after a long day. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Discover an engaging blend of professional service and a wide array of features at The Grand Jade Hotel.

Show more
Amenities and facilities
Good
Facilities

6.8

Most talked about facilities

Housekeeping

116 mentions

Breakfast

67 mentions

Internet

25 mentions

Food & Dining

9 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian
  • Malay

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Dining, drinking, and snacking

  • Room service

Services and conveniences

  • Convenience store
  • Daily housekeeping
  • Elevator
  • Luggage storage
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed

Getting around

  • Car park [free of charge]
Food and dining
Breakfast options
  • Asian
  • Halal
  • Vegetarian
Location
15R & 15S, Jalan Bukit Meldrum, Johor Bahru City Center, Johor Bahru, Malaysia, 80000
Very good
Location

7.9

Airports

  • Seletar Airport (XSP) - Singapore
    12.6 km
  • Senai International Airport (JHB) - Malaysia
    22.8 km

Public transportation

  • Johor Bahru Sentral Railway Station
    360 m

Hospital or clinic

  • Landmark Medical Centre Sdn Bhd
    1.1 km

Shopping

  • Johor Bahru City Square
    510 m

Convenience store

  • On-site

Cash withdrawal

  • ATM
    330 m 6 min drive
What's nearby

Popular landmarks

  • Jalan Wong Ah Fook
    300 m
  • Johor Bahru City Square
    510 m
  • Angry Birds Activity Park
    640 m
  • Sultan Abu Bakar State Mosque
    1.9 km
  • Danga Bay
    5.5 km
  • Legoland Malaysia
    15.8 km

Nearby landmarks

  • R&F Mall
    70 m
  • UOB Bank @ Bandar Johor Bahru
    220 m
  • Tourist Information Centre
    240 m
  • Merlin Tower
    290 m
  • Jalan Wong Ah Fook
    300 m
  • Surau @ Exit Car Checkpoint BSI
    320 m
  • Meeting Point
    350 m
  • United Overseas Bank
    360 m
  • Johor Bahru Sentral Railway Station
    360 m
  • CIMB Bank @ Jalan Tun Abdul Razak
    370 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A security deposit of MYR 50 is required upon check-in for charges or damages during the stay and will be refunded upon departure.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Distance from city center0.4km
  • Travel time to airport (minutes)28

Extras

  • Breakfast charge (unless included in room price)21 MYR

The property

  • Number of restaurants1
  • Number of rooms 30
  • Room voltage220
  • Year property opened2012
  • Most recent renovation2017
Property announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Reviews of The Grand Jade Hotel from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness7.9
Facilities6.8
Location7.9
Room comfort and quality7.9
Service7.8
Value for money7.9
High score for Johor Bahru
Rating
9+ Exceptional (122)
8-9 Excellent (117)
7-8 Very Good (247)
6-7 Good (113)
<6 Below Expectation (139)
Time of the year
Mar - May (146)
Jun - Aug (213)
Sep - Nov (196)
Dec - Feb (183)
Don't miss out!Users are booking a place in Johor Bahru every 1 minutes on Agoda.com
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All room types
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Show reviews that mention 

Showing 738 verified guest comments
12345
8.4
Excellent
Adrianna from Indonesia
Couple
Suite
Stayed 2 nights in October 2016

Good and Recommended”

Grand Jade is a boutique hotel. The room is modern and clean. It's worth to stay here. The location is very near to JB Sentral Station, which is good for anyone who is going to go to Singapore from Johor Bahru. One thing that I really like is that it has bathtub in it. However, the friendliness of the staffs should be improved. The staffs do not really greet customers when they pass the lobby, and they are not very welcome in the beginning. There is no sleepers inside the room, which is should be improved. The breakfast was really cute, but it was also very simple (cereals, breads, and fruits). Overall, I will consider this hotel if I go to Johor Bahru again and recommend it to anyone who is going to stay in Johor Bahru.

Reviewed October 24, 2016

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9.3
Exceptional
Wolfgang from Germany
Business traveler
Deluxe Queen
Stayed 1 night in September 2013

a hidden gem in unpleasant JB”

nice design, brand-new, free snacks

JB is the armpit of Malaysia, and the City's unpleasant and run-down hotel scene does reflect this perfectly. Hard to believe therefore, that such a hidden gem still can be found. The Grand Jade is located not far from the CIQ and JB Sentral, towards the sea. From the JB Sentral Bus station, where the airport Express stops, it is about 7-8 minutes walk. I discovered it while sitting on the said Bus a week earlier, and after several nasty experiences in the downtown-area, I luckily decided to give the Grand Jade a try. The rooms, which are obviosuly all different in size and design, are tastefully decorated with quality-hardwood-furniture. the mattress is excellent, not too soft, but as well not hard as concrete. the bathroom is very small (at least in my room), and the sink is inside the actual room, but that did not bother me. they give you design-toiletries (hand-made designer-soap!!!), and they give you a small basket with snacks for free - quality snacks, no rubbish: 2 packs of expensive Marigold Multi-fruit-juice, 100% juice, no sugar added. Cookies with no preservatives added. The big flat-screen TV has Astro with several (though not too many) English and Chinese channels. Sadly, there is no fridge in the room, this is the one big let-down, particularly as there is no convenience store around where you could just drop by and buy a cold drink or whatever. Kettle, coffee/tea, Hairdryer is provided. some rooms obviously do not have a window, but mine had. I would not have accepted a windowless room for that price. the problem with the location is, that there is a lot of street noise right outside, and even though the windows are good and of high standard, they can not block all the street noise. But nevertheless, this was a very positive stay, and if I am unlucky enough that I have to stay in JB again in the future, this small hotel will be my first consideration for sure. these people actually understand the meaning of hospitality - they deserve your business !

Reviewed September 23, 2013

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10.0
Exceptional
AIMAN from Malaysia
Couple
Classic Double Room with City View
Stayed 1 night in August 2019

All good”

Everything so good, got bathtub also with lower price room. Even 4 star hotel sometimes got no bathtub. Haha..nearby Johor Bahru city centre n just across the hotel got R&F Mall. GREAT.

Reviewed August 13, 2019

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9.2
Exceptional
Joanne from Singapore
Couple
Super Deluxe City View - Queen Bed
Stayed 1 night in December 2019

Good boutique hotel near CIQ”

It is real easy to get to this boutique hotel. Just use the connecting bridge which is a little obscure though. When you come out of the CIQ building, you need to cross a small road to get to the building with the Roti boy and train ticketing. Don't cross the road. Instead walk to your left and you will see the bridge. It is around 600m walk to the hotel. Just opposite the Grand Jade hotel is the R&F mall. Although the room was small, the bed is firm, TV connection good, WiFi is excellent and the hot water and pressure of shower is strong. The view from my window is the causeway view and you can hear the vehicles as they go by. No problem for me though. Only encountered one small problem, housekeeping started at 8am and woke me up from my holiday. I wanted to sleep in till a little later. But for less than S$30, it was a good bargain. Bath gel, shampoo, a piece of soap and toothbrushes were provided.

Reviewed December 19, 2019

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8.0
Excellent
QATADA from Jordan
Solo traveler
Deluxe Twin
Stayed 2 nights in March 2017

Great simple hotel with good location and great staff”

Hotel staff are so kind and friendly and cooperative.and i noticed this is the general attitudes of johor bahru people ,staff,taxi drivers,legoland staff....etc. which is really amazing and very unique compared to other cities of Malaysia. Hotel is simple and clean located just cross the road to city center shops and restaurants and cafe .also walking distance to jb station and mall. It located near to jb-singapore bridge near to the water strain. Breakfasr is very simple and i think need to be improved.other than that hotel was a great choice .

Reviewed April 06, 2017

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Thank you for your support. We will definitely try our best to improve on your next visit. Hope to see you soon.

Responded April 18, 2017
The Grand Jade Hotel
8.4
Excellent
Michelle from Malaysia
Couple
Superior Queen (No Window)
Stayed 1 night in November 2019

Exceptional Service from Hotel Manager”

I stayed at The Grand Jade Hotel over the weekend for a friend's wedding in town. The stay was satisfactory for the price that was being paid. However I am writing this email to thank the Hotel Manager Mr Eden for going beyond his duties to help out. I have accidentally left behind a very personal belonging, only to realize on the way back. I quickly called the hotel and was only to be informed that they cannot reach the housekeeper to verify whether they have found it and was asked to call back the next morning. The next morning I called and Mr Eden picked up the phone and I was greeted with excellent news that they have found it and its with the reception. I requested the hotel whether they could courier it to me, however was informed that the hotel does not provide such services, understandable as it was a rather small hotel. To my delight, Mr Eden offered to courier it to me and paid for the courier services himself. As a hotelier myself, this is hospitality at its finest. :)

Reviewed November 27, 2019

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8.8
Excellent
Sharmaine from Malaysia
Couple
Superior Twin - No window
Stayed 2 nights in February 2018

A comfortable stay on a budget”

Worth it for it's value, after all one should have realistic expectations when choosing to stay at a budget hotel.The Grand Jade Hotel meets most of my requirements - a comfortable bed, decent bathroom, basic facilities and Wifi. Plus, it's just a 10min walk to JB Sentral and CIQ (beware of the Google Maps walking directions) Cleanliness wise is pretty good with the exception of some red ants wandering around the table top. But overall, no disturbances or much of a problem. I would come back.

Reviewed February 23, 2018

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9.2
Exceptional
Do from Vietnam
Family with teens
Deluxe Twin
Stayed 3 nights in July 2018

Best location with reasonable price at JB Checkpoint”

It's worth more than I expected for The Grand Jade. Really close to checkpoint and shopping center with short walking distance. Really convenient with the walking bridge leads directly to the hotel from JB Sentral. Will come back if I stay in JB next time

Reviewed August 07, 2018

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7.3
Very good
Nur from Malaysia
Group
Deluxe Queen
Stayed 3 nights in April 2015

Comfortable Boutique Hotel”

Service. Staff. Location.

Grand Jade is located a 10-minute walk to City Square Shopping Mall and as well as Little India. Danga City Mall is a 10-minute drive while Senai International Airport is a 45-minute drive away. Check in was quick and we were attended by a sweet and polite Malay girl. Upon entering the room, we were pleasantly surprised by the sheer abundance of space, tasteful modern contemporary furnishings and the cleanliness maintained throughout the entire hotel. Adding on, the window in the room opens up to the view of the main road. The rooms small but adequate an a spotless bathroom with all the amenities. Excellent air-conditioning to beat the tropical heat, comfortable bedding and cable TV, a free breakfast was not ordered but included anyway, staff friendly and helpful. Breakfast was a limited affair but I enjoyed it. There was a choice of cereals, breads (white, wholemeal/granary and if I'm not mistaken Butterscotch), butter, various jams and marmalade, sliced cake and biscuits. The filter coffee was fine (flavoursome and somewhat strong) and the toaster worked – what more could I expect for the cheap price. The hotel’s staff at the 24-hour front desk will be happy to assist guests. The rooms in front are at the junction where it can get noisy at night when motorcyclists are reeving away. The only problem is the parking are limited and there are no safe deposit box and mini fridge in the hotel room. More like park at your own risk although the staff assured me that there's no need to pay coupons. It is safe from my opinion as long as you are alert enough. Bring your own hairdryer if you need one. No convenience store in immediate vicinity. It is not a huge hotel and felt more like a boutique hotel than one for a quick stopover.

Reviewed April 16, 2015

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7.7
Very good
Jenny from Singapore
Solo traveler
Deluxe Queen
Stayed 1 night in October 2014

Nice comfortable stay!”

The staff are helpful, the decor is nice and price is reasonable.

I stayed there twice during my trip to Johor Bahru. First stay I left my 2 necklaces behind in the room. Pleasantly surprise that I was able to retrieve the necklaces a week later during my second stay as the staff was helpful. Cosy and comfortable with nice ambience. thanks

Reviewed November 02, 2014

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7.3
Very good
Bee from Singapore
Couple
Suite
Stayed 1 night in March 2014

Pleasant stay”

Clean room, friendly staff, value for money

Very difficult to locate, I would suggest that you check out the location of Grand Bluewave Hotel to figure out how to walk over because Grand Jade hotel is a very small hotel and nobody knows where it is. If you are walking over from City Square, you have to cut through from CIQ building. Overall, room was very clean and nicely decorated, bathtub was small for suite. Breakfast was just a very simple toast and bread at the coffeeshop nearby and limited channels on the television. If you're looking for a 1night stay for a shopping spree or movie marathon/ktv session at City Square, this will be a good hotel to chill for the night.

Reviewed April 02, 2014

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6.7
Good
Nordin from Singapore
Family with teens
Family Room - (1 Double Bed 1 Single Bed)
Stayed 1 night in November 2013

A simple yet comfortable experience. ”

Location, cleanliness, large room.

The grand jade hotel's location is very close to the immigration checkpoint so it was really convenient for us who travelled to Johor by bus, since we did not have to drive around to find the hotel as it is just a walking distance away from the checkpoint. Although the hotel was quite small from the outside, it was nicely built and exudes a very clean and sophisticated image. The room we picked was quite big since we chose the room that could fit in 3 adults. It was quite clean and spacious. Overall the room was quite comfortable, the only downside was the view from the window; one of our windows was blocked by a wall and the other was of a rundown house. They had no breakfast, or any meal for that matter, as they did not even have a restaurant but that was fine with us as the makan places were very near to the hotel. Overall, it was really value for money. We enjoyed our stay and would stay there again next time.

Reviewed November 14, 2013

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9.0
Exceptional
phuah from Malaysia
Couple
Deluxe Queen
Stayed 1 night in October 2013

Very valuable hotel with new & clean room”

Classic lobby, nice and simple room, good service as in bathroom kid provided

Very satisfying hotel with nice lobby, clean and comfortable room. Initially dint expect hotel with this price will provide toothbrush, toothpaste but they did. A big plus for them. But unfortunately the room I stay don't have fridge. For those who like quiet place this hotel not really suitable due to the hotel is located right beside the main road. So at night a bit noisy. For those look for convenient will be highly recommend coz ICQ, city square is just within walking distance.

Reviewed October 23, 2013

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9.2
Exceptional
SHAN from Malaysia
Couple
Super Deluxe City View - Queen Bed
Stayed 1 night in March 2018

Value for money”

Really really very nice and clean hotel i stayed ever in Johor!!Hotel looks new,staff very friendly and helpful,location very near to CIQ also... Thanks for providing me a pleasant stay.. Will definitely come back again!

Reviewed March 14, 2018

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9.3
Exceptional
Kamaliah from Malaysia
Business traveler
Deluxe Queen
Stayed 1 night in April 2013

Very nice”

Themed rooms, near the city, boutique hotel

I got the chance to have a tour around the hotel before I made a booking. Each room is unique with various concepts, one of which includes the Japanese Theme room with bed on an elevated flooring. I am a fan of boutique hotels and this is a good place for those who are like me. It is still new so facilities are excellent. They've yet to have a restaurant or breakfast area, so if you are hungry, you can walk to JB Sentral, if you don't prefer local food stalls behind the hotel. There's a shopping center opposite it. The hotel is very near to Woodlands checkpoint- a perfect pit stop hotel before hitting Singapore. Value for money if you are not too fussy about the absence of breakfast.

Reviewed April 25, 2013

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7.6
Very good
Tony from Malaysia
Solo traveler
Deluxe Queen
Stayed 1 night in November 2016

good for a night sleep”

if you are travelling from singapore to johor for a 1 night stay, this might be the best location to stay as it is near to the immigration checkpoint and you can reach there within walking distance in 10 mins. there's a western restaurant downstairs and you need a taxi to travel to the city and taxi dont cost much in johor especially if you are using mobile apps

Reviewed December 04, 2016

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7.0
Very good
Li from Singapore
Couple
Suite
Stayed 1 night in September 2014

Not Fantastic, Just Alright”

Clean lobby, clean bed (except for the pillows) and quite spacious room

Cleanliness is very important to me when I book a hotel. I read reviews that Grand Jade is clean although some said that it is a little inconvenient. I booked a Suite room and on the Agoda website the features were stated as below: Room Features: air conditioning desk hair dryer ironing facilities television LCD/plasma screen bathtub shower mini bar satellite/cable TV coffee/tea maker complimentary bottled water refrigerator Free WiFi access There wasn't any fridge, hairdryer, iron and bathtub in the room that I was given, and my skin care product needs to be put in the fridge. Lucky it was just a one night stay. One of the pillow case has a bit of light brown stain on it, and luckily my bf didn't mind using that pillow and asked me not to trouble the hotel staff since it was only a one night stay. Then it was the towel. Both towels had small patches of brown or black stain on them, and one of the towels even had two strands of hair on it. This is the first hotel I have stayed in jb. Hence, I am not sure if this is still an above average standard there. And I really hope so as it is a little more pricey than the other average hotels.

Reviewed September 30, 2014

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9.2
Exceptional
Mohammad from Malaysia
Business traveler
Deluxe Queen
Stayed 3 nights in April 2017

Nice boutique hotel”

Arrived at 2am. Got the room behind the reception counter. Surprisingly clean and very nice interior. There's some construction work going on at front of hotel so it looks a bit messy. There's no dedicated parking lot but u can share parking lot for another hotel nearby and will be given voucher for that. And its an open parking lot. Breakfast is a little bit on the downside as u are served packed food instead of freshly cooked ones. Hope the management can improve on this matter. Location is very near to JB Sentral and night bazaar (walking distance) and only 7 minutes to town center. Good hotel, will consider staying again.

Reviewed April 08, 2017

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Thank you for you prompt review. We will try our best to improve on your comments. Please visit us again.

Responded April 18, 2017
The Grand Jade Hotel
8.0
Excellent
Aik from Malaysia
Group
Family Room - (1 Double Bed 1 Single Bed)
Stayed 1 night in July 2013

Clean and nice design hotel”

Value for the price

This hotel design very nice, clean room. It also value for the money, the room design very nice, when i tired for rush from airport to hotel, i'm feel great when i check in to the hotel and saw the room design. i'm not regret to lived this hotel. Will return again if i go to Johor.

Reviewed July 20, 2013

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8.4
Excellent
Jacqueline from Malaysia
Couple
Superior Queen (No Window)
Stayed 1 night in October 2019

friendly staff, nice location but noisy in the Morning”

got this one a very Nice deal price, locatioN just fantastic as next to bridge exit opposite of R&F. hiccups are 1. i accepted offer for late checkout at 3pm option via email, pyt cleared bt only to reCeived email neXt day stating it was cancelled by hotel. if there is no such extension with rate as per email received, pls do not flag such offer out. reDemptioN is staff fast to offered the hotel standard FOC late check out. 2. room assigned located at lobby, few steps away From counter, totally ok. the horror started bout 6.23am, staffs techNically shouting to commuNicate on early task and uSe the guest washroom (opposite of my room) to fill up bucket of water of cleaning....the echo of Noises was really unacceptable. practically i had to Crawled out from room and told them bout the shouting part. please ask For room at higher floor especially if you are a light sleeper.

Reviewed October 05, 2019

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