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8.5
Excellent
6,402 reviews
6,402 reviews
"Staff friendly, clean, best bed ever"
"The room was clean and comfortable."
"Location is strategic, can reach airport within 20 minutes."
"Location wise very strategic."
"Great breakfast spread, love the spacious room and the friendly staff."
8.7
Excellent
Location rating score
The Grand Renai
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Kota Bharu City Centre part of Kota Bharu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pantai Cahaya Bulan. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and steamroom on-site.
Hygiene Plus
Check-in [24-hour]
Airport transfer
Excellent breakfast
Excellent view
Front desk [24-hour]
Airport transfer
Valet parking
Shuttle service
Fitness center
Swimming pool [outdoor]
Free Wi-Fi in all rooms!
BBQ facilities
11 travelers have booked today.
Value for money | 8.6 |
Distance to city center | 3 KM |
Location rating | 8.7 |
Nearest airport | Kota Bharu Airport (KBR) - Malaysia |
Distance to airport | 7.9 km |
Does The Grand Renai offers connecting rooms?
The Grand Renai offers connecting rooms for customers who would like to stay connected to their friends or family with accessible doors between rooms. You can find the connecting room details by hovering over "See all room facilities" in the room selection which may be limited to selected numbers of room only.
Does The Grand Renai offer dry cleaning services?
Yes! The Grand Renai provides dry cleaning service that is available all throughout your stay, ensuring that you're always looking your finest in your favorite outfit. Please contact the property for more information.
What procedures does The Grand Renai take in terms of hygiene, safety, and cleanliness?
The Grand Renai meet our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes ready with temperature check for guests and staff, staff trained in safety protocol, first aid kit, and body thermometer for more safety precautions and hygiene protocols.
How long do guests usually stay at The Grand Renai?
Verified past guests that have stayed at The Grand Renai had an average nightly stay of 1 night at this property.
At what time of the year is The Grand Renai most popular?
The Grand Renai's most popular month where verified guests travelers have stayed the most is in January.
What was the average room rate for The Grand Renai been in the past month?
The typical room rate for The Grand Renai in the past month is 236.13 MYR, compared to city's average of 114.76 MYR.
In which languages can The Grand Renai's personnel communicate?
The Grand Renai can speak in 5 languages and supports well-known languages such as English and Mandarin Chinese for visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.
What is the typical rating that verified Group travelers have given to The Grand Renai?
Verified group travelers that have stayed at this property have given The Grand Renai an average rating of 8.4. You can look up more precise customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.
What dining places are close by The Grand Renai?
The Grand Renai’s community is Kota Bharu City Centre which comprises of popular restaurants such as Chicken Rice Shop @ KB Mall, McDonald @ KB Mall, and Suriani Nasi Kukus.
What well-known shopping venues are nearby The Grand Renai?
Shopping options in The Grand Renai’s Kota Bharu City Centre neighborhood include Aeon Mall Kota Bharu.
What is the closest airport to The Grand Renai?
The nearest airport to The Grand Renai is Sultan Mahmud Airport, 125.0 km away.
10
"Staff friendly, clean, best bed ever"
muhamad
|
October 19, 2023
8
"The room was clean and comfortable."
rozeta
|
October 17, 2023
7.6
"Location is strategic, can reach airport within 20 minutes."
Chai
|
October 16, 2023
The Grand Renai
Take everything available in Kota Bharu with a comfort stay at The Grand Renai.
Take advantage of a wealth of unrivaled services and amenities at The Grand Renai. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi services provided by the hotel make exploring Kota Bharu even more convenient.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at The Grand Renai is furnished and equipped with handy amenities. Some rooms at The Grand Renai are equipped with air conditioning for your convenience. Some rooms at The Grand Renai include special design features like a separate living room. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.
Dining and things to do
Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at The Grand Renai. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at The Grand Renai which has a selection of halal options.
Guests who prefer to make their own meals will love the in-house BBQ facilities and shared kitchen available here.
The Grand Renai offers an excellent variety of recreational facilities. Finish your vacation days right by dropping in at the steam room and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Have fun without traveling far, by taking advantage of the dart board, yoga room and badminton court at The Grand Renai. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.
Around the property
The Grand Renai provides an excellent base for exploring the sights of Kota Bharu in-depth. Istana Jahar is located 2.4 km away, and is one of the most famous tourist spots to visit and photograph.
Reasons to stay here
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 99% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 99% of other accommodations in Kota Bharu.
This accommodation is highly rated for its staff and service, beating 91% of competition within the city.
8.5
Breakfast
87 mentions
Housekeeping
64 mentions
Food & Dining
34 mentions
Swimming Pool
26 mentions
8.7
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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Airport transfer
Free Wi-Fi in all rooms!
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Sauna
The best!”
I will always recommend this hotel. Large clean room, large super single bed, well functioning accommodation, wide breakfast spread (they even serve Egg Benedict), warm and welcoming staff of every unit. This hotel attach to supermarket if you need anything. There are also self service laundry just beside the hotel building. Compared to other hotels' price, this hotel offered the best price.
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Dear Mrs Neez, Thank you for staying at The Grand Renai Hotel! We are glad you had taken the time to share your experience staying at our Hotel. It is good to know you have had a pleasant experience. Your positive feedback will be shared with our team members to inspire them in giving their best at all time. We look forward to welcome you back the next time you are in town!
Good place to stay”
Clean room n toilet. Beds comfy. They have separate shower n bathtub. Breakfast got lots of choice tho some tasted good some so-so only. Parking at basement shared with shopping mall but its free. The only problem was aircond really cold even after adjusting. And the bedside lamp was not working. Lain lain ok.
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Dear Mrs Nor, Thank you for sharing your feedback with us. Please accept our sincere apologies for the shortcomings. Meeting our guest’s highest satisfaction has always been our top priority and we are striving hard towards that objective. We are constantly upgrading our products and services in stages to serve you better in the future. We're looking forward to welcoming you back soon!
One of the best in town”
I come for work, but I bring my family along. It’s so convenience. The staff is friendly and helpful as well. The bfast spread is plenty.
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Dear Nur, Thank you for the highest rating. We look forward to welcoming you back soon!
Nice ambience”
The hotel has been upgraded. The breakfast is superb! middel of the city, easy access to any place.
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Dear Ms Rafidah, Thank you for sharing your feedback on your stay experience. We are delighted to know you had enjoyed your stay with us.
A pleasant stay”
It was a nice stay ever in KB! Got free parking as well. The breakfast buffet is the best coz it served local kelantan food (nasi kerabu, nasi dagang, laksam, akok, roti kacang pool etc). Will definitely come again for the breakfast. 👍🏻👍🏻👍🏻👍🏻👍🏻
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Thank you for choosing our hotel and giving us a perfect rating! We're so glad that you enjoyed your stay with us. Thank you for your support and we're excitedly looking forward to welcoming you back soon.
EXCELLENT SERVICES”
Thank you for assisting me during my stay on 31/12/2022. From receptionist, bellman/valet, room service, operator, & housekeeper all do their jobs excellent. Wishing you guys all the best.. 😘
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Thank you for sharing your feedback. We look forward to welcoming you back soon!
Great to stay”
The hotel is attached with shopping mall. Breakfast with a lot of varieties from local to continental foods. Since it's attached with the shopping mall, the car park also shared with shopping mall and it's a bit tough during peak hour . The rest are okay
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Thank you for sharing your feedback. We have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Please accept our sincere apologies for the shortcomings.
Will be my first option in Kota Bharu”
King bed, have working table, hanger, safety box, hanger, cupboard, towels, room services daily. A good stay just parking quite difficult, the hotel merge with shopping mall so don't forget to ask hotel's staff the parking direction
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Dear Mrs Farah, Thank you for staying at The Grand Renai Hotel! We are glad you had taken the time to share your experience staying at our Hotel. It is good to know you have had a pleasant experience. Your positive feedback will be shared with our team members to inspire them in giving their best at all time.
The best stay ever”
I would recommend this hotel to everyone👍👍👍.the room was neat and clean.the facilities are great and the food was so good.this was my 2nd stay and will repeat it in future🥰
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Thank you for choosing our hotel and giving us a perfect rating! We are glad to know that you enjoyed your stay with us at The Grand Renai Hotel. Your positive feedback will be shared with our team members to inspire them to give their best at all times. Thank you for recommending us and we're looking forward to welcoming you back soon!
Comfortable ”
I love to stayed in this Hotel, the staff were friendly. The location of this hotel is strategic, middle of the city where you can get food, 7eleven, mall just around the corner. Thanks!
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Dear Mrs Suzita, Thank you for staying at The Grand Renai Hotel! We are glad you had taken the time to share your recent stay experience at our Hotel. It is good to know you have had a pleasant experience. Your positive feedback will be shared with our team members to inspire them to give their best at all time. We look forward to welcoming you back soon!
CLEANLINESS”
I BOOK 2 ROOMS 1 ROOM IS GOOD NICE AND CLEAN BUT!!!!! ONE ROOM IS SO BAD!! THE DUVET SMELL LIKE SOMEONE BODY!! I KNEW YOU NOT CHANGE IT!! SO PLEASE MAKE SURE CHANGE YA!! WE PAY FOR GOOD SERVICES!! THIS UPCOMING WEEK I WILL BE THERE ALSO!! IF THIS KIND OF THING HAPPEN AGAIN I WILL GIVE VERY BAD RATING!! NASIB THE OTHER ROOM GOOD. BUT NO SMART TV LA PULA...
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Dear Mrs Tasnim, Thank you for taking the time to give your feedback on our Hotel. We regret that your stay with us was not so pleasant. We do apologies for the issue faced and we’ll strive to ensure better services moving forward. We have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Please accept our sincere apologies for the setbacks. We look forward to welcome you back soon!
Exceptional”
Location good - beside a market & bowling Facilities good - swimming pool Staff good - friendly & fast response Food excellent - so many choices for breakfast
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Dear Ms Nur, Thank you for sharing your feedback on your stay experience. We are delighted to know you had enjoyed your stay with us.
Best hotel in Kota Bharu”
Everything is good for me. From buffet breakfast that I like most, the huge gym, the deep pool, spacious room until best customer service from staffs. Repeatable !!
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Thank you for sharing your feedback. We look forward to welcoming you back soon!
Breakfast great”
Staffs hotel are so polite n friendly..the great n delicious breakfast buffet with variety of food especially local food..sure will repeat when come klantan again..parking also available for guest..at first thought no parking provided..but actually have..so recommended for others
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Thank you for choosing our hotel and giving us a perfect rating! We are glad to hear that you enjoyed your stay with us at The Grand Renai Hotel. Thank you for your support and we look forward to welcoming you back soon!
Good hotel in KB”
Breakfast buffet is the best! Spoilt for choices also comes with great taste food!
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Dear Mrs Nurul, Thank you for sharing your review. We are glad you had enjoyed your stay with us. It is good to know you have had a pleasant experience. Your positive feedback will be shared with our team members to inspire them in giving their best at all time. We appreciate your feedback and looking forwad to welcome you back the next time you're in town.
Pleased”
From the entrance, front office, receptionist, f&b, room services all helpful & great services. Recommend!
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Dear Ms Nurul, Thank you for sharing your feedback on your stay experience. We are delighted to know you had enjoyed your stay with us.
Rooms , staff”
Spacious , clean and comfortable rooms Friendly and helpful staff
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Dear Mr Lo, Thank you for sharing your feedback on your stay experience. We are delighted to know you had enjoyed your stay with us.
Exceptional”
The lobby staff during check in was very courteous and helpful. Her name is Eisha. Due to some problem with my flight booking, I had to take early morning flight from KL. So I arrived at the hotel early. She was kind enough to let me sit at the business centre to do my work while waiting for a room. During checkout I requested for late checkout and she was equally helpful and kind.
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Dear Nor, Thank you so much for the positive rating. We look forward to welcoming you back to The Grand Renai, the next time you are back in Kota Bharu.
Exceptional”
Second time here,bilik bersih,location strategic close to KB Mall, pasar siti khadijah, staff friendly dan sangat membantu.Best part is their breakfast had a lot of varieties from local to western choice and their roti titab so nice.
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Thank you for sharing your feedback. We look forward to welcoming you back soon!
Hotel is quite old but room very well maintained ”
Room still cantik although old. Staff very professional and friendly. Breakfast is also very good plus they have local food like laksam and laksa. TV also latest samsung flat screen that u can watch netflix and youtube. Overall I’m very satisfied.
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Thank you for choosing our hotel and giving us a perfect rating! We are glad that you've enjoyed your stay with us. Thank you for your support and we're looking forward to welcoming you back soon.