Great experience.”

Staffs in the hotel are kind and friendly. The room is big and clean and comfortable. The only little problem is about the location cause it takes around 15~20mins to walk to the Hoan Kiem lake.However, if you want to enjoy the atmosphere in Hanoi and take a walk before & after dinner, it will be good location for it. I will use it again if I have a chance to Hanoi next time.

Great Customer Service”

Staff were all very professional. Had a slight issue with the room where the staff subsequently dealt with it. 2nd time staying here and it was great.

One of the best options in Hanoi”

The staff is amazing especially the manager Kate! We transferred from the Hanoian hotel to another hotel on our last day to Hanoi due to fully booked rooms and the manager Kate even extended her courtesy by sending our bags to another hotel while we were in Halong Bay! That’s really an amazing hospitality that you cannot get even from big hotels! Will be back again if in Hanoi.

Exceptional”

We are a family who stayed twice in April. Staff are excellent, rooms clean, breakfast ok and well located. There’s no bar, restaurant or swimming pool but that’s how they all are in Old Town Would stay again

Enjoyable Stay”

Staff were all very helpful in attending to us. Advice on places of attraction were also provided.

Great stay, nice breakfast!”

Overall is amazing. Especially the breakfast, i enjoyed it very much! Staff is super friendly and polite. Highly recommended to you all, it is not an ad 😁

Perfect hotel and a great nights sleep ! ”

Spent our first night in Hanoi in this hotel. It was a perfect retreat from the hustle and bustle of the old quarter. The location of the hotel is perfect , we managed to walk to most of the museums and attractions. Hoan Kiem lake is a five minute walk away and 2 minutes for the night market . The staff were all wonderful and friendly and helpful. Bedrooms were clean, bed comfortable and a television with several channels... Breakfast was excellent with a good variety of food choices .

Highly recommended ! ”

We stayed at the The Hanoian Hotel on two separate nights while in Hanoi. Everyone on staff was exceptional - warm/inviting, helpful, and provided incredible service. With a great location, it doesn't take long to walk out of the hotel and into the heart of the Old Quarter of Hanoi. The rooms were also very clean and comfortable. They even let us keep our bags there while we left for a two day, one night trip to Ha Long Bay. I'd absolutely stay there again when I got back to Hanoi

THE BEST HOTEL EVER ! ”

We stayed at this hotel for few times and we have had the best experience in Hanoi. We had experienced the staff's exceptional hospitality and love. They were very kind, friendly and helpful to all their guests. The Hanoian Hotel is located at the heart of Old Quarter. The room where we stayed is very comfy and very clean. We have always loved to take hot showers after a long day. We will definitely be back here if ever we come back to Hanoi. This hotel deserves a five stars rating for their service and affordable rates !

Fantastic hotel and staff ”

What an absolutely fantastic gem of a place to stay in the old quarter of Hanoi! We used the hotel as a base to explore Ha Long Bay. It is a boutique hotel located within 15 min walk from the main lake in the centre of the city and has very spacious rooms with high quality furnishings and large new bathrooms. What really set this hotel apart from other nice modern hotels though is the staff. We were looked after and treated so well on our entire stay and anything we needed everyone really went the next step for us! The Staff was there when we got home at nights you have done your place proud and are a big part of the reason we can't wait to come back and visit Hanoi again !

Nice Hotel in The Old Quarter ”

Good hotel with extremely helpful staff. The facilities are good (bed not too hard, television, air con etc) and the breakfast is above standards (Buffet with plenty to chose from and eggs/pancakes from menu) . Located 10 min from the main area making it more quiet in the night and easy to reach everywhere. Would stay here again !

What a gem ! ”

We booked a room on three occasions whilst travelling to Vietnam and going back to Hanoi. Loved the location in buzzy old quarters, yet the room were fairly quiet, very roomy and comfortable and spotlessly clean. Breakfast was various with many choices. Be sure to order their amazing Pho! The best we had in Vietnam. Vietnamese coffee was brewed to perfection. Staff are adorable and will go out of their way to keep you happy. They arrange transfers to / from the airport as well

Next Level services ”

Comfy beds, great breakfast (especially the Pho!) and brilliant customer service. We were made to feel so welcome and the staff helpfully and happily assisted every time we had a question or issue. The Old Quarter restaurant/activity guide given on arrival is especially useful. We would not hesitate to stay here again the next time we are in Hanoi.

Superb service ”

The staff are so friendly and helpful, best service I ever had. Strongly recommended!

Wonderful Hotel”

This was a great place to stay in the Old Quarter in Hanoi. Right when we walked in, we were welcomed with a welcome drink and the staff gave us a map and some wonderful recommendations about where to go and eat. The room was good- basic, but everything you could need. The breakfast was delicious! They had a buffet and you could order food. Overall, I would definitely recommend this hotel. The helpfulness and friendliness of the staff was what made this place to wonderful!

Amazing Staff”

Rooms are clean, breakfast small but good couple items made to order, Front desk staff amazing. They greet you buy your name and take an interests in you and what you are doing. More than happy to provide directions, places to go and what street food might not be the cleanest to eat at. While there Jane, Elsa, Trainer were all wonder to work with. I feel that Alice went above and beyond helping and making hour stay at the Hanoian Hotel feel like home.

Excellent hotel with lovely staff!”

The room was very clean and the location was good enough. It is located near Long bien station and Dong-Xuan market. And Night Market is just at the corner. Hoankiem lake and great local restaurants are just within walking distance. Breakfast is simple but good enough. And all the staff there are very friendly and nice. They will give you a great brief about the city when you are check-in. They are awesome!

Staff very friendly”

They even provide you with robes for the bathroom, staff super friendly ( best English I have heard almost in all Asia after a month travelling). Breakfast its average, the room is quiet and nice. I recommend it 100%!!

Value for money ”

I find the price reasonable. Old quarters hotel rooms are quickly run out and very small. But I find by paying a few dollars more, I can get a deluxe room which is much more bigger and comfortable. You can have sufficient room for 2 big luggages. Compare to cheaper room or hotel, you could hardly have enough room for 1 big luggage and comfortable walking space. The front desk staff and manager is very helpful and very professional. Kate, Hàng, and Tracy are great !

Super Friendly Staff, Convenient Location, Average Property”

There's nothing impressive about the rooms or the property itself, but the staff goes out of its way to be friendly and helpful. The location is convenient for visiting most tourist sites and there are lots of food options in the vicinity. The rooms are clean. The breakfast offerings are rather limited, but still a great deal overall given the rate.