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Bed, The Hanoian Hotel in Hanoi
Superior, The Hanoian Hotel in Hanoi
a bedroom with a large bed and a large window, The Hanoian Hotel in Hanoi
a woman sitting at a table talking on a cell phone, The Hanoian Hotel in Hanoi
a living room filled with chairs and tables, The Hanoian Hotel in Hanoi
Interior view, The Hanoian Hotel in Hanoi
Interior view, The Hanoian Hotel in Hanoi

Removed from saved list

9.3

Exceptional

1,363 reviews

1,363 reviews

Housekeeping135
Breakfast113
View11
See map
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Walkable places
Duc Nhan Tailor

130 m

Al Nour Mosque

180 m

Evan Journey - Day Tours

200 m

Phung Hung Mural Street

210 m

Chua Cau Đong

270 m

Popular landmarks
Old Quarter

450 m

Vietnam Military History Museum

830 m

St. Joseph's Cathedral

880 m

Hoa Lo Prison

1.3 km

Ho Chi Minh Mausoleum

1.3 km

Closest landmarks
Pharmacy

80 m

Motorbike parking (Pho Hang But)

180 m

BS Hồ Hoàng Dũng

320 m

Houng Sen

340 m

Hanoi Gallery

350 m

2021

The Hanoian Hotel

42A Hang Cot Street, Old Quarter, Old Quarter, Hanoi, Vietnam, 100000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Old Quarter, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Old Quarter. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Sparkling clean

Inside city center

Top Value

Front desk [24-hour]

Airport transfer

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Pets allowed

Fitness center

Sauna

Car park

Shuttle service

Your dates are popular among travelersPopular destination! Properties in Hanoi are being booked every minute!
Value for money9.4
Distance to city center0 km
Location rating9.3
Nearest airportNoi Bai International Airport (HAN)
Distance to airport20.8 km

Rooms available at The Hanoian Hotel

Deluxe Balcony
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Villa
...
  • Room size: 70 m²/753 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Family
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 single bed and 1 double b...
Enter dates to see prices
Deluxe
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Executive Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Penthouse Apartment
...
  • Room size: 70 m²/753 ft²
  • Outdoor view
  • 1 king bed & 1 king bed
Enter dates to see prices
Superior
...
  • Room size: 18 m²/194 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Family Balcony Room
...
  • Room size: 30 m²/323 ft²
  • Street view
Enter dates to see prices
Family Suite
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 2 king beds
Enter dates to see prices
Family Suite with Balcony
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 single bed and 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Hanoian Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Hanoian Hotel?

The Hanoian Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 20 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at The Hanoian Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Hanoian Hotel has a car park that's close to the hotel. Parking is available for a fee of 10 USD per day. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at The Hanoian Hotel?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at The Hanoian Hotel. A selection of food types including western, full american and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 125000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Hanoian Hotel?

The Hanoian Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Asian cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at The Hanoian Hotel?

Large events and gatherings such as private events and engagements can be hosted at The Hanoian Hotel. Small or intimate events like birthday parties, entertainment events and honeymoons can also be accomodated. Services for wireless internet, in-house planning and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at The Hanoian Hotel?

On-site venues and convenient event services make The Hanoian Hotel an ideal choice for hosting meetings. The venue available at the hotel can accommodate up to 10 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at The Hanoian Hotel?

The Hanoian Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby The Hanoian Hotel?

The Hanoian Hotel’s neighborhood is Old Quarter which includes popular restaurants such as Pho Bat Dan, Pho Gia Truyen and Essence Restaurant.

What popular shopping places are close to The Hanoian Hotel?

The Hanoian Hotel is located in Old Quarter area which features shopping places such as Night Market, Nam Tailor and Houng Sen.

What are popular attractions near The Hanoian Hotel?

The Hanoian Hotel’s location in the Old Quarter neighborhood makes it close to famous attractions including Old Quarter, Ancient House and Ta Hien Street.

What popular natural sightseeing spots are close to The Hanoian Hotel?

The Hanoian Hotel’s nearby natural sights include Travel Agent Hanoi located in the same Old Quarter area.

See map

Explore the neighborhood

What people love about The Hanoian Hotel

  • 8.4

    Excellent
    Cleanliness

    "Rooms are clean."

    Tan

    |

    January 3, 2023

  • 9.2

    Exceptional
    Spaciousness

    "Room - it was spacious enough and clean."

    Mylene

    |

    November 24, 2022

  • 9.2

    Exceptional
    Location

    "This hotel is in old quarters and very easy to go for shopping, food or any other site seeing places."

    Sudha

    |

    December 28, 2022

Property ranking|Compared to 3,374 Hanoi properties
See all rankings
Value for money score
9.4/10
Service score
9.7/10
Couples review score
9.4/10
Location score
9.3/10
Better than
99
%
of Hanoi properties
Better than
99
%
of Hanoi properties
Better than
98
%
of Hanoi properties
Better than
97
%
of Hanoi properties
Overall rating:

9.3

Exceptional
1,363 reviews
Cleanliness
9.3
Facilities
9.0
Location
9.3
Read all reviews >
What travelers say they love:
The hotel is clean and staff if friendly.
David from Malaysia
Solo traveler
More about The Hanoian Hotel

More about The Hanoian Hotel

The Hanoian Hotel

See the best of Hanoi with a stay at The Hanoian Hotel, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Go beyond the touristy and get deeper into the offerings of Hanoi with a stay at The Hanoian Hotel, located merely 450 m from Old Quarter.
The Hanoian Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Hanoi.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm.
Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at The Hanoian Hotel. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at The Hanoian Hotel include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious free breakfast, which you'll always enjoy at The Hanoian Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Never let a day go wasted when you're at The Hanoian Hotel with all the activities and facilities provided. Finish your vacation days right by dropping in at the massage, salon, spa and sauna. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing hiking trails at The Hanoian Hotel.
Have fun with your friends or family, or even meet new people at the library. Pick up something memorable for yourself or those waiting for you back at home, at the souvenir shops.


Around the property

The Hanoian Hotel provides an excellent base for exploring the sights of Hanoi in-depth. An afternoon of browsing the works at Vietnam Museum of Ethnology located 4.9 km away can familiarize you with the local art scene.


Reasons to stay here

This hotel is a top choice, ranking higher than 97% of all other accommodations in Hanoi.
This hotel beats 98% of accommodations in the city on value for money.
This accommodation is highly rated for its staff and service, beating 98% of competition within the city.

Show less

Amenities and facilities

Excellent
Facilities

9

Most talked about facilities

Breakfast

118 mentions

Housekeeping

93 mentions

Food & Dining

13 mentions

Internet

8 mentions

Languages spoken
  • English
  • Vietnamese
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Foot bath
  • Garden
  • Hiking
  • Light therapy
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast [free]
  • Breakfast service
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
Access
  • Cat-friendly
  • Check-in/out [express]
  • Check-in/out [private]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Complimentary tea
  • Free bottled water
  • Free welcome drink
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Towels
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Asian
  • Continental
  • Vegetarian
  • Buffet
Restaurants on site
The hidden Gem
  • Cuisine: Vietnamese
  • Menu: Buffet, A-la-carte

Location

42A Hang Cot Street, Old Quarter, Old Quarter, Hanoi, Vietnam, 100000
Exceptional
Location

9.3

Airports
  • Noi Bai International Airport (HAN)
    20.8 km 38 min drive
  • Cat Bi International Airport (HPH)
    94.2 km
Public transportation
  • Hanoi Railway Station
    1.5 km
Hospital or clinic
  • Pharmacy
    80 m
Shopping
  • Night Market
    280 m
Convenience store
  • Circle K
    190 m
Cash withdrawal
  • ATM
    470 m

What's nearby

Popular landmarks
  • Old Quarter
    450 m
  • Vietnam Military History Museum
    830 m
  • St. Joseph's Cathedral
    880 m
  • Hoa Lo Prison
    1.3 km
  • Ho Chi Minh Mausoleum
    1.3 km
  • Presidential Palace Historical Site
    1.3 km
  • One Pillar Pagoda
    1.4 km
  • Vietnamese Women's Museum
    1.6 km
  • Temple of Literature & National University
    1.6 km
  • Vietnam Museum of Ethnology
    5.0 km
Nearby landmarks
  • Pharmacy
    80 m
  • Duc Nhan Tailor
    130 m
  • Al Nour Mosque
    180 m
  • Motorbike parking (Pho Hang But)
    180 m
  • Evan Journey - Day Tours
    200 m
  • Phung Hung Mural Street
    210 m
  • Chua Cau Đong
    270 m
  • Nam Tailor
    270 m
  • Night Market
    280 m
  • Dong Xuan Market
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until23:59
Getting around
  • Airport transfer fee20 VND
  • Distance from city center0 km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)125000 VND
  • Daily Internet/Wi-Fi fee0 USD
The property
  • License Id / Local Tax ID/ Entity Name0
  • Non-smoking rooms/floorsNo
  • Number of bars/lounges1
  • Number of floors9
  • Number of restaurants1
  • Number of rooms 30
  • Room voltage220
  • Year property opened2016
  • Most recent renovation2017
Parking
  • Daily parking fee10 USD

Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of The Hanoian Hotel from real guests

Provided by verified guests of Agoda
9.3
/
10
Cleanliness9.3
Facilities9.0
Location9.3
Service9.7
Value for money9.4
High score for Hanoi
Rating
9+ Exceptional (738)
8-9 Excellent (75)
7-8 Very Good (55)
6-7 Good (8)
<6 Below Expectation (18)
Time of the year
Mar - May (214)
Jun - Aug (216)
Sep - Nov (258)
Dec - Feb (206)

Show reviews that mention 

Showing 894 verified guest comments
12345
10.0
Exceptional
Sergio from United Kingdom
Couple
Deluxe
Stayed 1 night in September 2019

We stayed at Hanoian Central Hotel for three nights and had a very pleasant stay, truly outstanding”

We stayed at Hanoian Central Hotel for three nights and had a very pleasant stay, truly outstanding! Brand new facilities and really good location. The hotel is in the old quarter but in a quiet spot, so it has the perfect balance of location and comfort. We were welcomed with fruit juice, wet towels, fresh fruit and bean cakes upon arrival. All the staff was very friendly and helpful, always taking care of our needs. Breakfast was really good with a wide range of food in the buffet, great coffee and additional cooked dishes available (Pho, omelette, eggs...) We would like to thanks Molly, she was very kind, helpful and professional. Apart from arranging our transfers she gave us very useful information and wonderful tips about places to go in Hanoi, we really appreciate her warm attention. I highly recommend staying in The Hanoian Central hotel, would definitely stay again if I come back to Hanoi.

Reviewed September 23, 2019

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Dear Sergio, Thank you for your encouraging and supportive review! We are glad to learn that your overall stay with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi. Best Regards, Pham Huy Hung (Mr.) Duty Manager

Responded September 24, 2019
The Hanoian Hotel
10.0
Exceptional
Nabilah from Iceland
Group
Superior
Stayed 1 night in June 2019

Excellent hotel and hard working lovely staff ”

Our group stayed at The Hanoian Hotel for 2 times and we had a fantastic time. The design of the hotel is very pleasant modern and colorful. The room was comfortable with all the mod cons and a good flat screen TV. The hotel provides fresh fruit on your room. And you also get a welcome fresh fruit juice on arrival. Breakfast is included in the price and its very good. The best thing about the hotel by far is the staff, they went above and beyond every day. They worked so hard but still always had smiles on their faces. They were very helpful with information about the local area and tours but it was the little things I appreciated like helping you to cross the busy road in front of the hotel. A few days after our stay we popped back to get advice on booking a trip to Halong. They welcomed us as if we were family, booked our trip, gave us a cool drink and a packed breakfast for our journey. I hope they get paid well they deserve it !

Reviewed June 07, 2019

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Dear Nabilah, Thank you for taking the time to write this wonderful review of your recent stay at The Hanoian Hotel. It fills me with great joy to know that you had a great experience whilst you were staying with us and in particular you very much enjoyed your stay at the best service. Again, thank you for sharing this brilliant review and we look forward to welcoming you back to The Hanoian Hotel in the very near future.

Responded June 09, 2019
The Hanoian Hotel
10.0
Exceptional
Alex
Group
Superior
Stayed 1 night in May 2019

Great hotel, great staff, great value ”

I stayed here for 3 times in total either side of a trip to Halong Bay. From the moment I arrived I was totally looked after by the friendly enthusiastic staff. I arrived quite early in the morning and was asked if I'd like breakfast, and was able to check into my room at around 10:30am. Room was excellent for my needs, as was breakfast. Wi-Fi worked very well. Thank you. Spent our first night in Hanoi in this hotel. It was a perfect retreat from the hustle and bustle of the old quarter. The location of the hotel is perfect , we managed to walk to most of the museums and attractions. Hoam Kiem lake is a five minute walk away and 2 minutes for the night market.The staff were all wonderful and friendly and helpful. Bedrooms were clean, bed comfortable and a television with several channels... Breakfast was excellent with a good variety of food choices

Reviewed May 29, 2019

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Dear Alex, Thank you very much for your lovely and very kind review. I am delighted to know that our service far exceeded your expectations. I would like to thank you also for your very kind comments towards our staff who was helpful and enthusiastic. We are very much looking forward to your return and the team and I will be delighted to continue to serve you with warmth and all the attention that you deserve.

Responded May 31, 2019
The Hanoian Hotel
10.0
Exceptional
Chun
Couple
Deluxe
Stayed 1 night in April 2019

Good room and wonderful staff ”

I contacted Martin, the hotel manager the day before I arrived via WhatsApp and let him know when we would be landing. They offered us a private car pick up from the airport that only cost $18, pretty good considering the 40 min drive and not having to deal with overwhelming taxi drivers at the airport. We’ve spent the beginning of our trip mostly in Thailand and had some decent hotels. The Hanoian Hotel has been by far our favorite. Martin and his staff are very kind and extremely helpful in providing information about the town, tours, and even things to look out for while traveling around and all speak really good English. Hotel rooms are super clean and comfortable, offering air conditioning and tv. It’s location is in the center of The Old Town. so it’s literally walking distance to everything. Breakfast has also been a treat as well, you get to choose multiple items from the menu including Pho (Vietnamese noodle soup), eggs, pancakes, sandwiches, egg rolls, etc .

Reviewed April 24, 2019

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Dear Mr/Ms. Chun, Thank you very much for your lovely and very kind review. I am delighted to know that our service far exceeded your expectations. I would like to thank you also for your very kind comments towards our staff who was helpful and enthusiastic. We are very much looking forward to your return and the team and I will be delighted to continue to serve you with warmth and all the attention that you deserve.

Responded April 25, 2019
The Hanoian Hotel
10.0
Exceptional
Sergio from United Kingdom
Couple
Deluxe
Stayed 1 night in September 2019

Wonderful place to stay if you visit Hanoi”

We stayed at Hanoian Central Hotel for three nights and had a very pleasant stay, truly outstanding! Brand new facilities and really good location. The hotel is in the old quarter but in a quiet spot, so it has the perfect balance of location and comfort. We were welcomed with fruit juice, wet towels, fresh fruit and bean cakes upon arrival. All the staff was very friendly and helpful, always taking care of our needs. Breakfast was really good with a wide range of food in the buffet, great coffee and additional cooked dishes available (Pho, omelette, eggs...) We would like to thanks Molly, she was very kind, helpful and professional. Apart from arranging our transfers she gave us very useful information and wonderful tips about places to go in Hanoi, we really appreciate her warm attention. I highly recommend staying in The Hanoian Central hotel, would definitely stay again if I come back to Hanoi.

Reviewed September 24, 2019

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Dear Sergio, That is so interesting to learn that our hotel has been chosen during your visit to Hanoi. We will continue to provide our guests will high standard service and facilities, served by a team of dedicated and professional team and do hope to have another opportunity to welcome you back. Thank you once again for your patronage and see you again. Best Regards, Pham Huy Hung (Mr.) Duty Manager

Responded October 01, 2019
The Hanoian Hotel
10.0
Exceptional
Wozniak
Couple
Superior
Stayed 1 night in March 2019

You have to stay here ”

My partner and I stayed here for a couple of nights while we were in Hanoi. Although this was only a short time it has been a highlight of our trip. Location is fantastic, nice and quiet and close to the popular landmarks. Rooms were absolutely value for money, spotlessly clean, bathrooms are luxurious, beds were comfortable for us and they had a great laundry service. Breakfast was a delicious range of fruits, hot food, Vietnamese and pastries. However good as the hotel was in its own the absolute best part about this place was the STAFF!! Hands down the best service we have ever received. They went above and beyond any expectations, better service than 5 star resorts. The Hanoian Hotel is a happy, friendly family of staff members willing to help woth everything and anything you need on your stay. Come for the hotel and you'll stay for the staff, guaranteed !

Reviewed April 04, 2019

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Dear Mr/Ms. Wozniak, That is so interesting to learn that our hotel has been chosen during your visit to Hanoi. We will continue to provide our guests will high standard service and facilities, served by a team of dedicated and professional team and do hope to have another opportunity to welcome you back. Thank you once again for your patronage and see you again.

Responded April 06, 2019
The Hanoian Hotel
10.0
Exceptional
Nabilah from Iceland
Group
Superior
Stayed 1 night in June 2019

The Best Hotel In Town”

If you are looking for an Hotel in Hanoi you’ve to stay in The Hanoian Hotel. You’ll have the Best service experience ever, much better than a 5 stars Hotels service. The staff is wonderful, you’ll receive a complete brief of what to do, where to eat, all useful information about security, transportations and so on. The team pay attention of all details and all your expectations, they will get everything to beyond your expectations. It’s a really professional and high level service. Central location, you go walking for the main attractions, cleanliness, comfortable, adorable decoration, safe and a great staff that will provide everything you need – airport pickup/drop off service, late checkout, breakfast box, your preferred food for breakfast, a room to have a shower after check out. If you want to go to Halong Bay or Sapa, book with Hanoian, is cheaper and you won’t have problems. We all slept very well !!! I will definitely comeback

Reviewed June 07, 2019

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Dear Nabilah, That is so interesting to learn that our hotel has been chosen during your visit to Hanoi. We will continue to provide our guests will high standard service and facilities, served by a team of dedicated and professional team and do hope to have another opportunity to welcome you back. Thank you once again for your patronage and see you again.

Responded June 09, 2019
The Hanoian Hotel
10.0
Exceptional
Michelle from United States
Group
Family
Stayed 1 night in September 2019

Excellent location and staff”

We booked this hotel for 1 night to go on Sa Pa tour early morning the next day. Upon entering the building the whole staff was super welcoming and friendly. Tommy checked us in and asked us about what plans we had while there and we mentioned Halong bay so he took the time to go over some tour options with us and we ended up booking a Halong bay tour with him. He was super helpful with everything, friendly and accommodating that we ended up booking 2 more nights there after returning from Sa Pa. On the morning we left for Sa Pa around 6:30am the staff was so kind to pack us a lunch bag for the road trip, we thought that was so sweet. The rooms are clean and beds are comfy and is in a great location, walking distance to most places. And they have excellent customer service, that’s what really stands at this hotel! I would highly recommend.

Reviewed September 09, 2019

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Dear Michelle, On behalf of the whole team, I would like to thank you very much for choosing to stay at our hotel on the recently trip. As a long term commitment, we will keep on trying our best to help make your trip to Hanoi a most comfortable & memorable one. We thank you once again for your patronage and look forward to seeing you soon.

Responded September 11, 2019
The Hanoian Hotel
10.0
Exceptional
Kim from South Korea
Family with teens
Deluxe
Stayed 1 night in December 2018

Exceptional service, location, price & facilities ”

From the moment we arrived, we were provided with exceptional service. Nothing was too much trouble - taxis , restaurant recommendations, translations etc. The staff went out of their way to pre-empt our needs and offer suggestions to help us with our plans. The room was spotlessly clean and had everything we needed as did,bathroom which was also spotless. There is a lift in the hotel. The street facing hotel was quiet. Breakfast was the best we have had in our 2 trips to Vietnam with pancakes even on offer which were a hit with us and fruits, bread and yoghurt and cereal for the vegetarian. From the moment we arrived in a private taxi organised by the hotel to the farewell at the door of the airport transfer vehicle as we departed, the service was personal and exceptional. We even received an email from the devices manager 2 days later thanking us for staying and wishing us well for the rest of our trip. We would stay again !

Reviewed January 01, 2019

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Dear Valued Guest, Thank you for your encouraging and supportive review! We are glad to learn that your overall stay with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

Responded January 05, 2019
The Hanoian Hotel
10.0
Exceptional
tien from Singapore
Group
Deluxe
Stayed 1 night in December 2019

Best Hotel I have ever stayed ”

We booked the room to check in on 13 Dec and check out in 14 Dec. The usual check in timing is 2pm but we reached early at 6.30am. The hotel staff even allow us to have breakfast for free which we ate till 9.30am. And my Friend and I dosed off at the breakfast area as we were too tired after the overnight train. One of the staff came to us at around 10am, saying that they have guest have check out early so they can us early check in but give them half hour to clean up the room. And finally we get to check in at 10.30am without additional charges. On 14 Dec, which we need to check out early, we get to eat breakfast again. So we had 2 days breakfast with just one night booking. Then when we about to leave, hotel staff helped us checked out grab booking and realised my Friend booked the wrong airport and they helped us to talk to the driver for a change. The last action they did was the most shocking. They packed breakfast for us as they knew we had early flight. So touched 😊😊

Reviewed December 16, 2019

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Dear Tien, On behalf of the whole team, I would like to thank you very much for choosing to stay at our hotel on the recently trip. As a long term commitment, we will keep on trying our best to help make your trip to Hanoi a most comfortable & memorable one. We thank you once again for your patronage and look forward to seeing you soon. Best Regards, Pham Huy Hung (Mr.) Hotel Manager

Responded February 02, 2020
The Hanoian Hotel
10.0
Exceptional
Sheila from United States
Solo traveler
Executive Suite
Stayed 1 night in June 2019

Exceptional”

I thoroughly enjoyed my stay at The Hanoian to where I re-booked when I returned to Hanoi a few days later! I had to book last minute due to my first accommodation having, erm, additional bedfellows, so having Alice's smiling face was a comfort after wandering in at midnight. I chose it purely based on the price and proximity to my first place, and I stayed again because it would've been worth the full walk-up price. The beds (I ended up in three types of rooms over my stays) were all comfortable, and there's an AMAZING breakfast and such a sweet, helpful staff. Literally everyone was incredibly helpful, Kate, Tracy, Elsa, the new trainee, and their male colleagues were really helpful. I'm sure I'm forgetting a name. ;;^^ This is not the hotel to stay in if you want to be anonymous. The staff knew who I was, remembered what I was doing, and asked about ongoing plans. I felt very appreciated. The only con is that there is currently construction next door that starts in the morning.

Reviewed June 26, 2019

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Dear Sheila, Thank you very much for your lovely and very kind review. I am delighted to know that our service far exceeded your expectations. I would like to thank you also for your very kind comments towards our staff who was helpful and enthusiastic. We are very much looking forward to your return and the team and I will be delighted to continue to serve you with warmth and all the attention that you deserve. If you plan come back Hanoi, we strong believe that The Hanoian Hotel still be in your choices. See you soon! Kind regards The Hanoian Hotel team

Responded August 21, 2019
The Hanoian Hotel
10.0
Exceptional
Pucher
Family with young children
Superior
Stayed 1 night in April 2019

Best hotel in Vietnam ”

The Hanoian hotel is a newly opened hotel at the heart of the Old Quarter. It’s a part of a hotel group. Although at the heart of the Old Quarter the street is not tormented with the many scooters and constant honking, thus the room was quiet at night ! The hotel room was absolutely fabulous! Facilities such as soft towels, bidet, combs, hairdryer, razors, free WiFi, tv with international channels, water, coffee and tea are provided. The shower is comfortable and relaxing. The bed is so big that it could fit an entire family. Not to mention the amazing breakfast which is included!Altogether the hotel has friendly and helpful staff. The room was clean, luxurious and we got way more for the price that we paid! I recommend this hotel to everyone who would love to explore Hanoi during day and sleep in heaven at night. It exceeded all of our expectations

Reviewed April 28, 2019

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Dear Valued Partner, How wonderful to read your detailed comments about your recent stay at the The Hanoian Hotel ! Thank you very much for sharing your experience. We are delighted that you enjoyed the services of the hotel. Our team strives indeed to make every single guest feel like royalty as they deserve and they will be thrilled to hear that they achieved their goal. We truly hope that you will have the opportunity to visit us again soon and maybe you will be able to stay longer on that occasion. We are all waiting for the opportunity to welcome you back!

Responded May 06, 2019
The Hanoian Hotel
10.0
Exceptional
Pucher
Family with teens
Superior
Stayed 1 night in April 2019

Excellent hotel in the perfect location ”

This hotel is right in the Centre of Hanoi and is very clean and modern. We booked for 2 nights and then returned for an extra night following a trip as we had enjoyed our stay. The staff at the hotel were very friendly and extremely helpful - the service we received was exceptional including recommending places and restaurants to visit, and assisting with booking trips. The trip that we booked to Mai Chou through the staff was excellent especially since we had not considered going to Mai Chou before discussing it with the staff. The staff also assisted us in obtaining a part refund in respect of a trip that we had booked previously with another agency that had been disappointing. The complimentary breakfast was also lovely. If I am ever in Hanoi again, I would stay at this hotel and would recommend it to others without hesitation as it was great value for money.

Reviewed April 28, 2019

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Dear Valued Partner, We are flattered and truly elated to read this wonderful review. Thank you so much for taking the time to share your experiences at our hotel with others. It was our great luck to be the choice for your relaxation from the hustle and bustle of the city. And it is always such a joy to know that our passion for excellence service is being felt by our guests. We do our utmost best to ensure that each guest’s stay with us unique and special – this is through the simple personal and thoughtful gestures to meet your every needs. We are also glad that our team were able to assist you with every aspects of the stay. We appreciate your endorsement and hope we will have the opportunity to host you again in the future.

Responded May 06, 2019
The Hanoian Hotel
10.0
Exceptional
Vahtervuo from China
Family with young children
Superior
Stayed 1 night in January 2019

Awesome”

Good location in the old quarters,10mins walk to Hoan Kiem lake, a 'happening place'. Food(KFC,McD,and other Asean cuisines are available) shopping , travel agents are everywhere, market, city tour buses and some places of interest nearby. The rooms are spacious, clean and we love the towels,pillows and bed! We enjoyed the breakfast we had at The Hanoian Hotel, though the buffet was not lavish but suffice, in addition to side orders like omelettes etc,noodles, sandwiches. Staff at the front desk were such professional. They welcomed us, got us seated at the dining table for a drink and fruits! Next, they gave us a brief overview of the places nearby and tips on what to do and where to go. In fact ,all the staff through out our stay were friendly and helpful. We felt very comfortable to be greeted with smiles and greetings each time we meet

Reviewed January 30, 2019

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Dear Vahtervuo, It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable stay. I am very pleased to know that our staff went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Responded January 30, 2019
The Hanoian Hotel
10.0
Exceptional
Alice from United Kingdom
Group
Family
Stayed 3 nights in June 2019

Exceptional hotel with outstanding staff!”

From the moment we walked in, we were welcomed with such warmth and care by Tracy. Straight away we were given refreshment and goodies. We did not have any plans in Hanoi and so Tracy looked after us and gave us the best itinerary and booked everything for us. We did not have to worry about a thing and had the best week! She truly went above and beyond to make sure we had the best time in Vietnam. The rooms were lovely and the breakfast was superb. We have been travelling for 5 months and this hotel has been the best place so far; great value for money, clean, great location, but what makes this places are the staff and Tracy.

Reviewed June 16, 2019

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Dear Alice, How wonderful to read your detailed comments about your recent stay at the The Hanoian Hotel ! Thank you very much for sharing your experience. We are delighted that you enjoyed the services of the hotel. Our team strives indeed to make every single guest feel like royalty as they deserve and they will be thrilled to hear that they achieved their goal. We truly hope that you will have the opportunity to visit us again soon and maybe you will be able to stay longer on that occasion. We are all waiting for the opportunity to welcome you back! Best Regards The Hanoian Hotel Team

Responded August 30, 2019
The Hanoian Hotel
10.0
Exceptional
Chew
Couple
Deluxe
Stayed 1 night in February 2019

awesome”

We have stayed in various hotels at the old quarters in our past 3 trips as tourists but did not any reason to revisit the previous hotels. But we will definitely stay at The Hanoian Hotel again. What we liked about The Hanoian Hotel is that the room is well furnished, clean, big, and the flowers in the room and bathroom are fresh. The room looked exactly as pictured and advertised. The staff is also amazing. We requested for 2 additional blankets and they arrived with a smile. The kitchen staff remembered our preferences for the way my husband's egg is to be done after the first day although the hotel is fully occupied. And when we asked for some fruits after the buffet breakfast hours are over, they obliged with a smile. Yes the main reason we are coming back here is the quality and cleanliness of the rooms and the service standard of the staff

Reviewed March 09, 2019

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Dear Chew, Thank you for your encouraging and supportive review! We are glad to learn that your overall stay with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

Responded March 11, 2019
The Hanoian Hotel
10.0
Exceptional
Weber
Couple
Deluxe
Stayed 1 night in April 2019

Best hotel we have ever stayed at ”

We stayed here for 2 nights initially and ended up booking a cruise to Halong Bay through the hotel and came back and stayed for another one night. We wish that we could just pick this hotel and it's staff up and bring it with us to every location we travel to. Kate is the most helpful and friendly staff member we have ever met! She, along with the rest of the staff go above and beyond to make your stay enjoyable! If we come back to Hanoi again, I would stay here without a doubt! Rooms are the biggest out of any hotel we've stayed in before, they're modern, clean, great location and amazing value for money with a free breakfast which consists of a menu to order from! Cannot praise this hotel and the staff that work here enough !

Reviewed April 28, 2019

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Dear Valued Partner, Thank you very much for your lovely and very kind review. I am delighted to know that our service far exceeded your expectations. I would like to thank you also for your very kind comments towards our staff who was helpful and enthusiastic. We are very much looking forward to your return and the team and I will be delighted to continue to serve you with warmth and all the attention that you deserve.

Responded May 06, 2019
The Hanoian Hotel
10.0
Exceptional
Azza from Malaysia
Family with young children
Superior
Stayed 3 nights in March 2019

It's a good stay and wonderful staff”

It was a great stay. It's a small hotel with friendly staff n clean room. Breakfast is acceptable (value for money). Credit to Ms Alice and Mr Peter. They arranged my transportation to and from the hotel. We were served with good welcome drink n desserts. Alice give us a Hanoi map and share all of the point of interest. She even ask our Iternary and give suggestions. Day two, the hotel staff help us to call the travel agent even we not book the tour thru hotel. They even help me to find my son's Cao which was left at the lobby. The hotel also lend customee slippers and umbrella in case customer need it for free. Overall I am very satisfy with the hotel.

Reviewed April 02, 2019

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Dear Ms. Azza, Thank you for your encouraging and supportive review! We are glad to learn that your overall stay with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

Responded April 06, 2019
The Hanoian Hotel
10.0
Exceptional
Kwon from South Korea
Group
Superior
Stayed 1 night in May 2019

Perfect location, perfect hotel and attentive staff ”

Arrived in Hanoi and we stumbled across this hotel ! It so was extremely clean with beautiful rooms ! In the middle of the old quarter with atmosphere plus ! But the biggest asset this hotel had was its wonderful staff !! The pride they showed in their hotel was heartwarming and the effort they put into their jobs was a credit to them all ! To say we were made to feel welcome is an understatement I left feeling like family ! A special thank you to Kate for leading a great team. I wish you well and am sure the reputation of your hotel will continue to grow. Keep doing what you're doing and your success will be guaranteed

Reviewed June 08, 2019

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Dear Kwon, How wonderful to read your detailed comments about your recent stay at the The Hanoian Hotel ! Thank you very much for sharing your experience. We are delighted that you enjoyed the services of the hotel. Our team strives indeed to make every single guest feel like royalty as they deserve and they will be thrilled to hear that they achieved their goal. We truly hope that you will have the opportunity to visit us again soon and maybe you will be able to stay longer on that occasion. We are all waiting for the opportunity to welcome you back!

Responded June 09, 2019
The Hanoian Hotel
10.0
Exceptional
Chun
Couple
Deluxe
Stayed 1 night in April 2019

A real gem in the Old Quater ”

First of all, this hotel is located in the Old Town where there are a lot of really good and delicious foods but cheap and travel agencies, so the tourists needs are really accessible from the place. Second, the hotel staff service is really excellent, from the manager down to the receptionists, service can't get any better. They ensure that my needs are provided and questions answered. They even allowed me to leave my bags at the hotel a couple of days before I suppose to check-in since I would go to Sapa at that time.. They provided me welcome drinks several times during my stay, even after I have check-out. Third, my room is very clean and with complete facilities. Overall, this hotel is highly recommended and I will surely stay at The Hanoian Hotel when I go back to Hanoi.

Reviewed April 24, 2019

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Dear Mr/Ms. Chun, That is so interesting to learn that our hotel has been chosen during your visit to Hanoi. We will continue to provide our guests will high standard service and facilities, served by a team of dedicated and professional team and do hope to have another opportunity to welcome you back. Thank you once again for your patronage and see you again.

Responded April 25, 2019
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