A Great Retreat”

Our frequent visits to The Haven (my fourth & my family's third) already could tell our fervent support for this peaceful, clean, beautiful property in Ipoh. Nowhere else I would stay except at The Haven. Initially I booked through The Haven directly under the Father's Day package as they offerred a bigger unit, 4-bedroom, to me plus some dinner vouchers. We changed out mind later due to 2 pax couldn't make it. Besides, our driver friend would be bringing us out for meals & shopping. We booked through Agoda instead. Booking through Agoda was a swift. They are always fast & accurate. We returned in June 2016 for 3 nights. The 3-bedroom unit, as usual, was neat & clean. We were given a unit on the 28th floor, we faced the middle of the lake. It was marvelous! Greenery was everywhere. The only change was that there were a few new faces at the Cuisines Restaurant. Perhaps the few male service staff could bring on some great smiles :) The reception welcomed us with a fruit basket, we were pleasantly surprised. Check-in was speedy, they had my records & I didn't have to fill up forms. They apologised profusely that due to erratic weather, their internet was down the entire day. We didn't mind much, only the kids had no wi-fi to use. But the 1st night allowed us to play cards! At last, there was some family time! Pool was awesome. Our dinner at the Cuisines were equally good, price was very reasonable. My kids loved the chicken chop & western food while the older folks preferred the traditional spicy Penang Fried Kway Teow, Hor Fun & Curry Fish. We specifically liked the service attitude of the Manager (Indian man) in blue shirt. He was always there to greet us, at the front desk, at Cuisines. He took orders and guided his service staff to serve. We look forward to seeing you again soon! We didn't ask for room-cleaning as we kept our unit utterly spotless all the time. The room service left us cards to inform that we could contact them anytime if we neede

True To It's Name”

The Haven was just that. A very relaxing place away from the crowds of Ipoh town but near enough that you can drive out for Ipoh's wonderful meals. We stayed in the 2 plus 1 apartment. There's a master bedroom with an attached bathroom, a medium sized room with a double bed and a smaller room with a sofa bed. But really that place could have fit at least 6 to 7 people. The apartment is huge with a kitchen. If you're staying for 5 day or more you're able to use the cooking facilities. There's a microwave, a kettle and coffee and tea are provided. Bottled water is also provided daily. The hotel is about 18 months old and the service is great. We had a little problem with the key card but the potter who carried our bags to the room was very quick to run down to the reception and get new cards for us. The wifi was crappy as it didn't work. It's free with the apartment but we were told they were having some problems with the local internet provider. No biggie as we all had our data plans for our tabs and phones. Cable TV is available but there are limited channels. Luckily we brought our hard drives that we easily connected to the TV. On the grounds, they had the most beautiful swimming pool. There's a jacuzzi too so we made full use of that! Bring a swim suit or trunks if you're planning on swimming as t-shirts and shorts are not allowed in the pool, which is great. All hotels should have that rule! Breakfast was included with the apartment. The restaurant manager Miguel de Jan and his staff were just gems! They were very friendly and helpful. I noticed that his staff would change the serving spoons at the buffet counter, something you don't see often in even five-star hotels. Our plates were very promptly taken away as soon as we finished. The breakfast spread was not extensive but it was good enough for all of us. They had Western (sausages, hash browns, pita cheese bread, baked beans etc), and local goodies like Nasi Lemak, noodles, fried rice and porridge.

the best of the best”

Stayed here for 3d2n and believe me, this is the best experience ever.. 1. Booked a room and expected just a room but got the whole package (living room, kitchen, balcony, bath tub).. 2. Easy to find as there are signboards along the way. Located near the Lost World of Tambun and Tambun Hotsprings and not too far from Ipoh. Near a "small hill" of green trees and fresh air. Really relaxing for a getaway from city's hustle bustle life. 3. was amazed as no bugs was found in the room even though the resort is near a small jungle. The room is really clean and you can smell chlorine in the bath tub, which means they cleaned it. The resort area was clean as well. 4. super friendly staff. just ask them anything. 5. infinity pool + Jacuzzi (my fav!), stunning lake view, indoor sports area, jogging track with fresh air, sauna (found in the public bathroom), free breakfast Overall, go during off peak season and you can get all your requests fulfilled.

Superb Holiday -for 8 adults and 2 young children”

Went to Best Western Haven Ipoh on 9th Sept for the school holildays. Although the drive up north from KL was very packed, we were rewarded with a beautiful sight upon reaching the location. To be honest, from the outside, the hotel looks very bland, but this all changed once you step in. The friendly service, beautiful rooms (we took a 3 bedroom suites facing the lake) , the landscaped park and jogging track, the 3 beautiful curved swimming pool and many more. All in all, the children enjoyed the park and pool, while the adults? The adults were just happy to see the children having a good time. The rooms were quite good too, very spacious, yes it's a bit pricey, but you pay what you get for. So no complaints from me. :) Thanks Best Western Haven Ipoh

Excellent”

Haven Resort the name made us feel the environment in Heaven.The place is really superb n excellent with the great maintenance.During our stay we really enjoy all the facilities there especially the pools were well maintain n the environment is clean.. The food served for breakfast was also very tasty n well I was vegetarian on the day so they prepared me a vegetarian dish which was really nice and we were impress because they took the time to prepare for us.We would like to thank the hotel beverage staff for being so kind.Next my father is on wheelchair once we entered the resort the staff were so kind they helped my father to assist to his room. This are some good qualities a staff should have and the customer service was also very helpful.Well the rooms very also very clean n well maintain so we decided to make a next visit again due the service in Haven Resort is simple superb.Well done to all staff over there and keep up the good job.Tq

Seclusion with excellence”

The Haven is just that... a secluded haven on the outskirts of Ipoh where we relaxed and enjoyed the beautiful serene lake, and jungle sights and sounds. Service was excellent, the facilities were clean and everything functioned as expected. The Haven is a 15 min ride to old town Ipoh with many cafes and historic local places of interest. Special mention goes to Jeet, our waiter at the Cuisine Restaurant. He went out of his way to make our stay personal and memorable. Breakfast selection was not impressive, but otherwise on par with other nice Malaysian Chinese hotels. Overall, highly recommended.

Wonderful weekend destination”

We booked a 3 Bedroom Lakeview Executive Deluxe Suite for one night. We're bit disappointed with the room on our first night. Despite requesting a high floor, we're placed on the 3rd floor and that too in tower C; so the view wasn't so specular from the balcony. But next morning, we fell in love with the serene setting and decided to extend our stay by another night. This time, Mr Anwar at the reception attended us and helped secure a room in tower A, on the 16th floor. Finally we had a perfect panoramic view of the Haven. Overall the rooms were tidy and cozy. My two infants spent hours in the balcony; yes, this resort is mosquito free! The landscape is great; we enjoyed walking around early in the morning. The pool was clean and well managed. Breakfast options were good and we're really very pleased with the service of Mr Al-Amin. As for the negatives, internet service wasn't so good. The other disappoint was the quality of food served during dinner. I personally went to the restaurant and ordered food for room delivery. It arrived bit late. The lamb chops were very rubbery (though we ordered medium rare); the chicken sish taouk was a total let down. These two points aside, I'd highly recommend the Haven if you're a nature lover and looking for a quiet but family-friendly hideout in a secluded location. I'd definitely go back in a year or two (hopefully the kitchen will improve by then).

Good Place for Relax in Haven Hotel”

We took a holiday in Haven Hotel for 4 days 3 nights with my family members for two rooms Apartment recently. There are 2 rooms with Queen size bed and 1 room for Sofa Bed, Living Room, Kitchen and two Bathroom. The Air conditioner are all working well and floor is clean. However, the Shower Shampoo and Hair Shampoo the Hotel provided are no quality and not enough for our family use. In the shower room water pressure is good. Breakfast is good with many variety of food and the taste is nice. Their swimming pool is big and clean. Location is far from the Ipoh Town but is near to Lost World and Banjaran Hotel. We will recommand this hotel to other who want to have a relaxing place to release your pressure.

Stay As One With Nature. ”

I decided to take a break from busy city life with my friends to the countryside for 3 days 2 nights, there are 30 of us including 6 children below 9 yearsold. After searching on agoda, I decided to go for this hotel. This is a rather new hotel, therefore dont expect multiple cuisines and restaurant, but if u drive, there are loads of good food all around ipoh and tambun. The in house spa is also not seen but there is a banjaran spa next door and its really pretty good. The rooms are clean, tidy and well equip. But what I like most about this hotel is the majestic view of limestone mountains surrounding the hotel, the hotel is also facing a pond. You can take a morning walk or evening walk around the ponds surrounded by matured forest and pathways are properly lit and laid. The various jaccuzi, I tried all 4 types but my favourite will be the heated jaccuzi. I like the infinity pool too. Its a great peaceful eco getaway. Will definitely revisit this hotel again.

Comfortable stay ”

This resort is near to The Lost World of Tambun. I got a free upgrade in room. Initially I booked for a 2 bedroom suite, but upon arrival, I was upgraded to a 2+1 bedroom suite.. Price is reasonable with good activities to do in the resort. Good breakfast is provided and a very nice environment to jog in the forest trail. Sea horse shaped swimming pool is amazing with jacuzzi in the pool. Overall, it was a pleasant stay and will come back again next time.

The Haven - Heaven Indeed.”

Best Western Premier The Haven Ipoh is such a stunningly beautiful place. The apartment overlooked a breathtaking view of the limestone hills especially in the morning. It was like in the movie "AVATAR"! The apartment was very comfortable in every way. The overall standard of The Haven and the exceptional friendly staff was second to none. I will definitely staying here again and recommend The Haven to all my families and friends. Thank you!

Refreshing reunion”

A part from the location is not so near other local eateries, the scenic environment makes the resort very unique, the service and facilities were excellent, hope that the resort management will continue to maintain the standard. It has fulfilled our purpose of bring friends from Penang, Ipoh, Singapore and Australia together. Thank you The Haven Resort Hotel!

A pleasant stay at BWP The Haven Ipoh”

We had a very pleasant and memorable stay at the Best Western Premier The Haven Ipoh. All of us enjoyed the hotel and its facilities. Its tranquillity and peaceful environment is something that makes this hotel stand apart from others. Ample car parking space. The rooms were well maintained, clean and user friendly. The furniture was new and clean. Hope the management continues to maintain them in good condition.

Beautiful setting. Peaceful and calm.”

Very beautiful property in a tranquil setting with lake and limestone formations, tropical jungle all around. Apartments are very clean and well maintained. It is quite far out of town for those looking for the famous Ipoh food, and very far from the cave temples though. Luckily Grab is easy to get in Ipoh and only costs RM5 to get into town. Location is good for those wanting to go to Lost World of Tambun which is only 5 minutes drive away. Breakfast is excellent.

A little slice of heaven”

This is our second stay at The Haven Resort. We love it here with our two kids (aged 4 & 5). On this return trip we brought the kids scooters for them to ride around the gardens. The pool is fantastic with a varying areas for the kids to play in and a water slide. We had a lake view suite this time - and it was stunning. So tranquil to sit and look at the mountains. My only grip would be the breakfast. The cooked egg station was really slow, and the prepared scrambled eggs were stone cold. The western selection is more of a western dinner buffet - a chessy and a tomato based spaghetti, samosas and fried chicken. I did give some suggestions when we checked out on our first visit, but obviously they haven't been passed onto the chefs!! And I suggest you get to breakfast before 8.30am (on a weekend) as it was mayhem with not much left to eat and we had to ask staff to restock a lot of the stations - fruit, pastries, bread... Otherwise a really fun, relaxing place to stay. We'll definitely be back

Great for family short stay ”

It has been a great experience staying in Haven Resort, starting from the check-in to the stay-in and finally check-in. Staff were polite and helpful, facilities look clean and well maintained; used the gym and the badminton court. And it is very near to the Lost World of Tambun attraction. The only unpleasant encounter was when driving through the resort entrance/exit barrier, an inexperience guard activate the barrier arm down too early, hitting and causing scratch marks on my car... just pay extra attention when driving pass it.

Really Special”

We had a wonderful time at the Haven! The staff were delightful and the facilities were amazing. Such a beautiful experience! Easy to get into town but far away enough that you can enjoy a little tranquility. Taxi prices seem to fluctuate somewhat, 40myr one day and 28 the next for the same fare was strange. Tours from the hotel were too expensive for us so we opted to get a private cab to the Cameron highlands (pretty but possibly not worth the 5hour drive) which saved us a lot of money however we would recommend not going that way on a Sunday as the traffic is a nightmare. Cave temples were also great and getting dinner in town can prove to be challenging as everything closes early. Overall a great stay, if you in Ipoh this is the place!

Outstanding ”

I would like to express my thanks and appreciation for the service and care I received at The Haven Resort Hotel from 28/04/2017 to 29/04/2017. I took my family and I wanted it to be perfect. Your staff did not disappoint me. Staying in The haven Resort Hotel actually enhanced our vacation experience. Every staff member with whom we came in contact was attentive and kind including Staff name Miguel who gave us the extraordinary service and pleasant stay. Every single moment that we spent really worth of money. Good Pool, tasty food, peaceful environment and friendly staff.

Week-end Between Friends for Spartan Event”

Amazing Stay at The Haven hotel with my Friends ! The Pool is extremely nice ! The Gym is Perfect if you are ready to work out as Beast Mode and to Sweat out crazily like my Frenchy Friend ! The Room Suite that we received have been incredibly big with 3 Bedrooms / 2 Bathrooms and a Big Salon Area with Balcony ! Breakfast Buffet was good ! And Hotel Provided Shuttle Bus & early grab & go Breakfast package especially for the Spartan Event ! Phenomenal Stay ! The only thing, was the Effectiveness of the Service at the Restaurant "Cuisines", Mamma Mia, we always had to ask the Things couple of time in order to get our Food, Very Very Long Service, that sometimes took over 45 minutes to get just a simple meal, and even once we asked for Spaghetti Carbonara without Onions & Garlic due to allergy, we received the First Plate with Onions & Garlic and the Second time we received a new plate with even more Onions & Garlic and finally, at the 3rd time we received it correctly ! True Story !!!

Review ”

All in all, although our family only stayed a night, the overall services, dining, facilities and accommodation had been an a delightful experience. The location of the hotel is a little outskirts though but the environment was lovely and lures us back to nature. My family and I did have a wonderful stay at The Haven Ipoh .