The Haven Resort Hotel, Ipoh - All Suites
2017

The Haven Resort Hotel, Ipoh - All Suites

Jalan Haven, (Persiaran Lembah Perpaduan), Tambun, Ipoh, Malaysia, 31150
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 The Haven Resort Hotel, Ipoh - All Suites
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    Lobby The Haven Resort Hotel, Ipoh - All Suites
    Interior view The Haven Resort Hotel, Ipoh - All Suites
    Swimming pool [outdoor] The Haven Resort Hotel, Ipoh - All Suites
    2-Bedroom Horizon View Suite The Haven Resort Hotel, Ipoh - All Suites
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     The Haven Resort Hotel, Ipoh - All Suites

    Guest reviews

    8.2
    Excellent
    /10
    (2254 reviews)See what guests said
    10.0
    Exceptional

    "Good place to bring family,spacious room near to many places..."

    siti D.

    -

    January 10, 2019

    8.6
    Excellent cleanliness
    Recommended by 92% of guests

    Property highlights

    • Free Wi-Fi in all rooms!

    • Steamroom

    • Breakfast [free]

    • Air conditioning

    This property is in high demand!Booked 15 times since yesterday | 20 travelers are looking at this property right now
    Excellent
    Location
    8.0
    See map
    Excellent location
    Nearby
    Popular
  • The Lost World of Tambun1.41 km
  • Rock Climbing Area1.53 km
  • Sunway College @ Perak2.15 km
  • Masterskill College Of Nursing & Health5.06 km
  • Kinta City Shopping Centre5.38 km
  • Kolej Sains Kesihatan Bersekutu Ulu Kinta5.57 km
  • Pak Keng Koong5.71 km
  • Catholic Church Of Our Mother Of Perpetual Help5.84 km
  • Elightened Heart Buddhist5.9 km
  • Perak Stadium7.12 km
  • Value for money7.7
    Distance to city center11.3 km
    Location rating8.0
    Nearest airportSultan Azlan Shah Airport (IPH)
    Distance to airport10.2 km
    Select your room
    8.5
    Excellent
    Room comfort & quality
    3-Bedroom Executive Lake View Suite
    3-Bedroom Executive Lake View Suite
    ...
    • Room size: 142 m²/1528 ft²
    • Lake view
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    3-Bedroom Premier Lake View Suite
    3-Bedroom Premier Lake View Suite
    ...
    • Room size: 184.31 m²/1984 f...
    • Lake view
    • 2 single beds and 1 queen b...
    Enter dates to see prices
    3-Bedroom Executive Deluxe Lake View Suite
    3-Bedroom Executive Deluxe Lake View Suite
    ...
    • Room size: 154.68 m²/1665 f...
    • Lake view
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    2-Bedroom Horizon View Suite
    2-Bedroom Horizon View Suite
    ...
    • Room size: 89.9 m²/968 ft²
    • Country view
    • 2 queen beds
    Enter dates to see prices
    2 Bedroom Deluxe Suite
    2 Bedroom Deluxe Suite
    ...
    • Room size: 131 m²/1410 ft²
    • Lake view
    • 1 queen bed and 1 king bed ...
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    2 Bedroom Suite
    2 Bedroom Suite
    ...
    • Room size: 109.6 m²/1180 ft...
    • Lake view
    • 1 queen bed and 1 king bed ...
    Enter dates to see prices
    1-Bedroom Horizon View Suite
    1-Bedroom Horizon View Suite
    ...
    • Room size: 89.9 m²/968 ft²
    • Country view
    • 1 queen bed
    Enter dates to see prices
    1-Bedroom Lake View Suite
    1-Bedroom Lake View Suite
    ...
    • Room size: 80.63 m²/868 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Suite Premier
    Suite Premier
    ...
    • Room size: 184 m²/1981 ft²
    • Bathtub
    Enter dates to see prices
    Suite One Bedroom
    Suite One Bedroom
    ...
    • Room size: 80 m²/861 ft²
    • Bathtub
    Enter dates to see prices
    Have a question for The Haven Resort Hotel, Ipoh - All Suites?

    What people love about the property

    • 9.6
      Exceptional

      "Staff members were pleasant, especially Ron the manager."

      Suphannsa

      |

      March 9, 2018

    • 10.0
      Exceptional

      "Great hospitality."

      azizah

      |

      December 26, 2018

    • 8.4
      Excellent

      "Good breakfast and beautiful lake view."

      farahiah

      |

      January 13, 2019

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    More about The Haven Resort Hotel, Ipoh - All Suites

    More about The Haven Resort Hotel, Ipoh - All Suites

    9.6
    Exceptional

    "The location was beautiful, surrounded by nature."

    Suphannsa

    |

    March 9, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "Great hotel, excellent location."

    azizah

    |

    December 26, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (2254)Booking.com Reviews (1386)
    8.2
    /
    10
    Cleanliness8.6
    Facilities8.5
    Location8.0
    Room comfort and quality8.5
    Service8.4
    Value for money7.7
    Provided by verified guests of Agoda
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    All guests (2254)
    All room types

    Show reviews that mention 

    Showing 1392 verified guest comments
    12345
    5.6
    Geh from Malaysia
    Family with young children
    2 Bedroom Suite
    Stayed 1 night in February 2019
    RIpped off price”
    This is a property situated next to limestone hills with a man made lake. It’s quite a nice view with nice walkway and big pool. Restaurant breakfast is adequate quality and overall quite a pleasant place. But not when it comes at the price that we paid. I paid RM2000 for 2 nights anticipating a luxury hotel experience. The lobby is a bit shabby despite its claim to be a luxury hotel. It feels like a 3 star reception. The furnishing inside the room is poor. The sofa is very much used and slumped in the moment you sit on it. The bathtub is made of plastic and it creaks every time you step in to take a bath. Bathroom tiling is uneven, poorly done, and feels like a 1-2 star hotel etc etc and list goes on. Overall a max 3 star room decor. I fail to understand why this accommodation wins a luxury hotel award with such a shabby furnishing. I suspect the review is done superficially just on the outside appearance of the hotel. If you are expecting something, don’t put too high hope.
    Reviewed February 11, 2019
    Dear Geh, we refer to your review and would like to take this opportunity to inform you our objective. The Haven had been planned and formulated as a luxury “family resort” with the practical furnishings and service required of a 5-star development, except for the trimmings and form of a 5-star business hotel, which were deemed impractical. The building and facilities had been purpose-designed for use by the entire family, and not to overshadow the lush, luxurious natural surroundings of the site - the 280-million-year old limestones hills, and the natural lake. The lobby interior follows a natural earth tone of brown & beige colours that blend in with the environment, and do not look imposing as they do not stand out. All our bathroom uses 1st grade certified homogeneous tiles for better grip, and for convenience of the elderly and kids alike. We like to find out more details from you on how we could improve, and would appreciate if you could write to us. Hope to hear from
    Show more
    The Haven Resort Hotel, Ipoh - All Suites
    10.0
    Exceptional
    Siti from Malaysia
    Family with young children
    1-Bedroom Horizon View Suite
    Stayed 2 nights in November 2018
    Clean & comfortable hotel”
    We received an unexpected upgrade to Lake View Suite, it was spectacular! We loved this hotel so much. The bed was comfortable. Overall cleanliness was top notch. My toddler loved the swimming pool, playground & play room so much. We have a lot of options in the breakfast buffet. Everything about this hotel are pleasant. We're supposed to stay for 2 nights but we extended our stay for one more night because we didn't get enough of it. 10/10 will come again!
    Reviewed January 22, 2019
    Thank you for sharing your experience here! We are thrilled to be able to meet your expectations, and we hope to service you again!
    Responded January 28, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    5.6
    Jonathan from United Kingdom
    Couple
    1-Bedroom Lake View Suite
    Stayed 1 night in February 2019
    Looks much better than it actually is”
    This is a big, soulless place and is looking a bit tired. Thankfully, we were only using it as a one night stopover on our travels otherwise we would have moved on after the first night. Apartment is massive but ensuite is small and poorly laid out with grubby floor and mouldy shower blind. Yes, the apartment has a kitchenette but virtually nothing in it; 2 tumbler glasses, 2 wine glasses, the odd plate and some cutlery. We couldn't make our own ice as no tray in freezer so called room service twice and still received nothing so we just gave up and went to sleep. Breakfast was poor. Very little choice and what there was, was mediocre, certainly the worst of the 5 hotels we stayed at during our trip to Malaysia. The pictures make this place look great, don't be deceived.
    Reviewed February 15, 2019
    6.8
    Good
    Ronny from Malaysia
    Family with young children
    2 Bedroom Suite
    Stayed 1 night in February 2019
    Ok for 1 night”
    Booked 2 suites for our family of 9.Apartment is huge and comfy. Kids entertainment is just the swimming pool. Can swim till 10pm. Hot water pool is nice. Nice trek for walking in the evening. Thats all. No kids club. Bfast ok lots varieties. However during teatime , the only restaurant available served us bad corn (basi!) in the mixture of ABC drink! Returned the drink. Teh tarik/ apple juice/ cendol tasted weird too! Paid rm85 for 4 undrinkable drinks! We ordered MCD delivery instead .
    Reviewed February 10, 2019
    Thank you for your review! We are glad you enjoyed the suite stay and facilities here. Your feedback on the F&B shortcomings has been shared to the team for improvements. We work hard to deliver exceptional guest experience, and in this case, we fell short. Do give us a chance to turn your experience around, and we hope to welcome you back again!
    Responded February 12, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    8.4
    Excellent
    Jo from Australia
    Couple
    1-Bedroom Horizon View Suite
    Stayed 1 night in February 2019
    Very relaxing!”
    Spacious room, good facilities. I really enjoyed the pool! I suggest swimming at night or early in the morning where the crowds are not as much. Keep in mind that the hotel is 11kms away from the town centre so travellers without a car should use a Grab to get around :)
    Reviewed February 10, 2019
    Thank you for sharing with us your stay experience. We are thrilled to know that you enjoyed the room and our facilities here, especially our signature swimming pool. We hope to welcome you back again!
    Responded February 12, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    10.0
    Exceptional
    Rozeita from Malaysia
    Group
    1-Bedroom Horizon View Suite
    Stayed 1 night in February 2019
    The best facilities & staff ”
    They just amazing and kind hearted..i change my room from 2 bedroom to 3 bedroom without any cost and they helpful too.. amazing place for holidays
    Reviewed February 11, 2019
    Thank you for your review. We are glad to be able to serve you well! Hope to see you back here at The Haven Ipoh!
    Responded February 12, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    9.2
    Exceptional
    Muhammad from Malaysia
    Family with young children
    2-Bedroom Horizon View Suite
    Stayed 1 night in February 2019
    peace of mind”
    what a nice place to rest and refresh...
    Reviewed February 11, 2019
    Thank you for your review!
    Responded February 12, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    9.6
    Exceptional
    Yaya
    Couple
    1-Bedroom Horizon View Suite
    Stayed 1 night in January 2019
    Very good”
    Great view & environment.. friendly & helpfull staff.. more okay if housekeeping staff more friendly and do makeup room properly (not clean on bathtub).. anyway thanks for fulfill my request (honeymoon decoration).. will repeat stay😍
    Reviewed January 07, 2019
    We are thrilled to be able to meet your expectation, and it's our pleasure to serve you. Look forward to see you again!
    Responded January 28, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    9.6
    Exceptional
    parthiban from Malaysia
    Family with young children
    2-Bedroom Horizon View Suite
    Stayed 1 night in December 2018
    Excellent”
    Haven Resort the name made us feel the environment in Heaven.The place is really superb n excellent with the great maintenance.During our stay we really enjoy all the facilities there especially the pools were well maintain n the environment is clean.. The food served for breakfast was also very tasty n well I was vegetarian on the day so they prepared me a vegetarian dish which was really nice and we were impress because they took the time to prepare for us.We would like to thank the hotel beverage staff for being so kind.Next my father is on wheelchair once we entered the resort the staff were so kind they helped my father to assist to his room. This are some good qualities a staff should have and the customer service was also very helpful.Well the rooms very also very clean n well maintain so we decided to make a next visit again due the service in Haven Resort is simple superb.Well done to all staff over there and keep up the good job.Tq
    Reviewed January 02, 2019
    Thank you for sharing your experience with us. We are glad to know that you enjoyed the facilities and services. It makes us happy to be able to exceed your expectations. The entire team look forward to welcome you back again!
    Responded January 28, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    9.6
    Exceptional
    Brian from Malaysia
    Family with teens
    2 Bedroom Deluxe Suite
    Stayed 3 nights in December 2018
    Family Christmas Break”
    Great place to chill. The surroundings are excellent for just destressing and relaxing. Enjoyed the warm water jacuzzi and the infinity pool. Gym was well equipped too. Didn’t get to use the full facilities as we were there a short time. Amenities were great and the staff very friendly, especially the Cusines coffee house were good. Special mention of Jony who went the extra mile in attentiveness. Definitely a great place to comeback to especially since the drive to Ipoh town is pretty short. We had a resort stay plus access to the city.
    Reviewed December 27, 2018
    Thank you for the review. We are glad to know that you had an enjoyable Christmas here at The Haven. Your compliments has been shared to the team, and we certainly look forward to welcome you back again!
    Responded January 28, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    10.0
    Exceptional
    siti from Malaysia
    Group
    2-Bedroom Horizon View Suite
    Stayed 1 night in December 2018
    Incredible value for money”
    The concept of apartment stylist, calmness and the management of hotel had upgraded our 4 units of apartment..that really awesome.. Spacious apartment, good facility effeciancy of check in, good on guest service, i rated 5 star service been presented to us along our stay.
    Reviewed December 10, 2018
    We are glad that you found our resort an incredible value for money, and that that your stay here has been an awesome one. We hope to welcome you back soon!
    Responded December 15, 2018
    The Haven Resort Hotel, Ipoh - All Suites
    10.0
    Exceptional
    AINUN from Malaysia
    Family with young children
    3-Bedroom Executive Lake View Suite
    Stayed 1 night in November 2018
    You need at least two night to really enjoy rhe facilities and green Envioremend ”
    The very first you enter you met th e guard with information of hotel firmly Next the sweet and friendly reception Enter the room your eye catch the beautiful view through balcony and the lakes and pool from balcony The rest iS 5*
    Reviewed November 20, 2018
    Thank you for sharing your experience at our hotel! We hope to be able to serve you again!
    Responded December 15, 2018
    The Haven Resort Hotel, Ipoh - All Suites
    9.6
    Exceptional
    Rashpal from Singapore
    Couple
    1-Bedroom Horizon View Suite
    Stayed 2 nights in February 2019
    Theraputic”
    The mountains views and sounds of nature were really theraputic.
    Reviewed February 15, 2019
    Thank you for your review! We are glad you found our place therapeutic. We hope to see you back here again!
    Responded February 16, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    8.0
    Excellent
    Cheng from Malaysia
    Business traveler
    2-Bedroom Horizon View Suite
    Stayed 1 night in January 2019
    Good environment for informal company get together”
    A relaxing resort, just the right place for an informal company get together, where everyone can relax and unwind from the daily work stress. The quiet and beautiful nature is a plus a pleasant surprise for anyone who is a first time visitor.
    Reviewed January 23, 2019
    Thank you for your wonderful review! We are thrilled to know that you enjoyed your stay here. We look forward to welcome you back to The Haven Ipoh!
    Responded January 28, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    8.4
    Excellent
    Alpesh from Malaysia
    Family with young children
    2-Bedroom Horizon View Suite
    Stayed 2 nights in January 2019
    Overall pleasant stay!”
    Had been there for 2 night stay. It looks quite overpriced compared to other ones. No doubt service is good and property is also well maintained however location wise i found it bit far from other places of interest in Ipoh. Otherwise overall pleasant stay.
    Reviewed January 23, 2019
    Thank you for your feedback! Our concept caters for those looking for a convenient getaway in nature with all the facilities of modern living, but in a location not too far from the city (~15minutes). All our suites comes with spacious living room and balcony, which we believe is of exceptional value, as a similar five-star one bedroom suite elsewhere would cost much higher. We are glad that you enjoyed your stay here and we hope to service you again!
    Responded January 28, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    9.2
    Exceptional
    XJ from Malaysia
    Couple
    1-Bedroom Lake View Suite
    Stayed 1 night in January 2019
    Nice & Relaxing Stay”
    I booked a lake view room for two person, and we got a huge room with 2 bedrooms and 1 study room, not sure was it an upgrade. Living room was very spacious. Nice environment around the hotel where you can jog around the lake.
    Reviewed January 23, 2019
    Thank you for the review! We are glad that you had a relaxing stay here, and we hope to see you again soon!
    Responded January 28, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    9.2
    Exceptional
    Timur from Malaysia
    Couple
    1-Bedroom Horizon View Suite
    Stayed 2 nights in January 2019
    .”
    Great view on the town or the lake either. Good hotel area where can stroll. The pool have a few jacuzzi spots which are nice. Cleanses is average. Many dead flies and bugs at all window frames. Looks like never clean. The restaurant food is bad. Almost all are local dishes. One time i have ordered 4 dishes and through away 2 ...
    Reviewed January 19, 2019
    Hi Timur, we thank you for your feedback, and would like to take this opportunity to highlight our food concept. We serve Local, Western, Asian and Mediterranean food, and do not use artificial flavorings in all our food. However, we would like to find out more details from you on how we could further improve, and it would be great if we can have a further discussion at a time convenient to you. We are glad to know that you like the view and facilities of the hotel, and we hope to welcome you back again!
    Responded January 28, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    8.0
    Excellent
    Fang from Malaysia
    Family with young children
    2-Bedroom Horizon View Suite
    Stayed 1 night in February 2019
    Overall satisfactory”
    Overall is good, but had a slow check in. Recommend those who wish to stay away from busy city life.
    Reviewed February 10, 2019
    Thank you for your feedback, which is valuable for us to improve our service standards. We hope to be able to serve you again!
    Responded February 12, 2019
    The Haven Resort Hotel, Ipoh - All Suites
    8.4
    Excellent
    Kenix from Malaysia
    Group
    1-Bedroom Horizon View Suite
    Stayed 1 night in October 2018
    Chillax Place”
    I was quite skeptical of paying for the lake view. Lucky enough, I got a free upgrade and the limestone view were just so captivating. Hospitality was top form. You felt it from the guardhouse to the frontdesk to the gym to the restaurant to the pool. Their staffs were friendly (eventhough most of them are foreigners, language is not a problem). If you are not on a budget, try eating at their restaurant - especially their chicken rice. Some light complimentary snacks and softdrinks were provided in the room. So after a good walk, gym or swim... you can put on your calories.
    Reviewed October 23, 2018
    Hello Kenix, thank you for taking time to leave us your review. It's always a joy to know that our guest enjoyed their stay here! Glad to know that you liked our chicken rice as well. We preserve the natural quality of our food, by not using any MSG, and our Chefs go to market daily. We look forward to welcome you back and serve you again!
    Responded October 24, 2018
    The Haven Resort Hotel, Ipoh - All Suites
    8.0
    Excellent
    David from Malaysia
    Family with young children
    1-Bedroom Lake View Suite
    Stayed 4 nights in April 2018
    Just What We Were Looking For”
    This is a mixed use development with some units being privately owned serviced apartments and others attached to the hotel. We visited midweek in April and it was peaceful and quiet which is just what we were looking for, large groups arriving as we were checking out on Friday leads me to believe this might not be the case at weekends. Pick the time to suit what you want. Breakfast is buffet style and the choice is extensive, the staff were very helpful and informative, particularly the Maitre D'. The swimming pool and hottub were great and our only problem was getting our granddaughter out of it. She loved it. It may, at first glance, seem a little expensive, but you are getting a 80 Sq M suite, not a 30 Sq M room. Particularly useful when having to amuse children. Located a little outside Ipoh but ideal for the Lost World of Tambun Water Park.
    Reviewed October 22, 2018
    Hello David, thank you for your detailed review! We are glad to know that you are satisfied with our services. Glad to read that your granddaughter enjoyed our kid-friendly swimming pool. The Haven is a hybrid of a resort hotel for those who are looking for a hideout to de-stress, yet not inconvenient by location (being just 15 minutes away from Ipoh town), and a residence for those who wish to have a good 2nd vacation home. We hope to see you back again soon!
    Responded October 24, 2018
    The Haven Resort Hotel, Ipoh - All Suites
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    • Excellent location
    • The Lost World of Tambun