THE HERITAGE HOTEL

16, Jalan Kamunting, Chow Kit, 50300 Kuala Lumpur, Golden Triangle, Kuala Lumpur, Malaysia, 50300
THE HERITAGE HOTEL
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Deluxe Double THE HERITAGE HOTEL
Lobby THE HERITAGE HOTEL
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8.3
Excellent
/10
(105 reviews)See what guests said
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8.7
Excellent
Location rating score
Excellent location - 190 meters from city center
Popular neighborhood
Parking
FREE
  • Petronas Twin Towers1.28 km
  • Suria KLCC1.34 km
  • Kuala Lumpur City Centre (KLCC)1.36 km
  • Petaling Street1.42 km
  • Aquaria KLCC1.49 km
  • Sri Maha Mariamman Temple1.59 km
  • Pavilion Kuala Lumpur1.7 km
  • Thean Hou Temple4.17 km
  • Mid Valley Mega Mall5 km
  • Batu Caves9.6 km
  • Highlights and ratings

    3-star Hotel
    Free Wi-Fi
    Exceptional reputation
    Recommended by 91% of guests
    Excellent cleanliness
    8.5 rating for cleanliness
    Excellent service
    8.5 rating for service
    Very good facilities on premise
    7.6 facilities on premise
    • 260 meters to public transportation

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    • Laundry service

    Cheaper than 95% of all properties in Kuala Lumpur in the last 24 hoursCompared to 16,612 Kuala Lumpur properties at Agoda for various dates
    Value for money8.9
    Location rating8.7
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport16.5 km

    Rooms available at THE HERITAGE HOTEL

    Deluxe Double
    Deluxe Double
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Executive King
    Executive King
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Double Room without Window
    Deluxe Double Room without Window
    ...
    • Room size: 20 m²/215 ft²
    • No Windows view
    • 1 queen bed
    Enter dates to see prices
    Deluxe Twin Room without Window
    Deluxe Twin Room without Window
    ...
    • Room size: 20 m²/215 ft²
    • No Windows view
    • 2 single beds
    Enter dates to see prices
    Executive Family
    Executive Family
    ...
    • Room size: 35 m²/377 ft²
    • City view
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 1 single bed
    Enter dates to see prices
    Property ranking|Compared to 16,612 Kuala Lumpur properties
    See all rankings
    Value for money score
    8.9/10
    Service score
    8.5/10
    Review score - United States
    9.4/10
    Location score
    8.7/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Up to 30% off with Agoda Insider Deals!

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    More about THE HERITAGE HOTEL

    More about THE HERITAGE HOTEL

    Description

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    MIL CAFE
    Cuisine:Malaysian
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of THE HERITAGE HOTEL from real guests

    Overall rating
    8.3
    Excellent
    From 105 reviews
    Provided by verified guests of
    Agoda Reviews (100)Booking.com Reviews (5)
    Rating via Agoda8.4
    /
    10
    Cleanliness8.5
    Facilities7.6
    Location8.7
    Service8.5
    Value for money8.9
    High score for Kuala Lumpur
    Rating
    9+ Exceptional (22)
    8-9 Excellent (9)
    7-8 Very Good (10)
    6-7 Good (4)
    <6 Below Expectation (3)
    Time of the year
    Mar - May (12)
    Jun - Aug (12)
    Sep - Nov (12)
    Dec - Feb (12)
    All guests (100)
    All room types
    All languages
    Showing 48 verified guest comments
    123
    10.0
    Exceptional
    Jye from Malaysia
    Solo traveler
    Deluxe Double Room without Window
    Stayed 1 night in April 2019

    Very comfortable, cheap and perfect location.”

    First, I would like to say thanks for the service, this is not the first time I travel to this hotel. This hotel staff really helpful, and the location is good. The hotel was very clean and comfortable! Especially the bed was very very comfortable! I would like to say, The Heritage Hotel management team you did the good job! Only the cafe did't open until late night but beside that all was perfect, included cafe lunch was delicious. This is the 4 time I stay in this hotel but not the last, I sure will come back if I travel to Kuala Lumpur again, once again, thanks The Heritage Hotel for provide me the best service and good memories+ comfortable rooms!

    Reviewed April 30, 2019
    8.8
    Excellent
    Siti from Malaysia
    Family with young children
    Deluxe Double
    Stayed 1 night in July 2019

    Value for money”

    Comfy bed, separated toilet and bathroom, complete amenities. Suitable for short stay though.

    Reviewed July 08, 2019
    8.4
    Excellent
    Pei from Malaysia
    Couple
    Deluxe Double Room without Window
    Stayed 1 night in June 2019

    Excellent”

    the room is decent and the room has separate shower room and toilet. Bath robes, towels and toiletries are provided. However, no tea bags for tea making, although kettle and cups are available. The hotel interior is quite nicely renovated. the parking facilities is complimentary on-site.

    Reviewed June 24, 2019
    7.6
    Very good
    Pei from Malaysia
    Couple
    Deluxe Double Room without Window
    Stayed 1 night in June 2019

    Very good”

    Second time staying in this hotel. Still love the parking facilities and the convenience of moving around with ease. Approx 5min walk can reach quill city mall and along the way there’s some great restaurant with fantastic ambience. Basic toiletries provided, bath robes, TV with USB port.

    Reviewed June 29, 2019
    10.0
    Exceptional
    Stephanie
    Family with young children
    Deluxe Double Room without Window
    Stayed 1 night in March 2019

    Good Design, Comfortable, brand new, and helpful staff”

    Actually this is my first time stay at boutique hotel, but it was a good experience! When I arrive the hotel, it was 11 am, their check in time is 2 pm, but they allowed me to put the luggage in counter. When I check in the room, the room was so nice and supply drinking water, toothbrush, shampoo and hand soap, I not believe that this price can provide so much of hotel amenities! Can their hotel looks like brand new and staff are very friendly, this is not just like the hotel, is like home! By the way, I will be back again!!!!

    Reviewed March 02, 2019

    Dear Stephanie, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Kuala Lumpur! Best Regards, The Heritage Hotel Guest Service Manager

    Responded April 29, 2019
    THE HERITAGE HOTEL
    10.0
    Exceptional
    Jye from Malaysia
    Business traveler
    Deluxe Double Room without Window
    Stayed 1 night in May 2019

    Good hotel and strategic location”

    Nice boutique hotel, and comfortable bed and environment.

    Reviewed May 10, 2019
    10.0
    Exceptional
    Jye from Malaysia
    Business traveler
    Deluxe Double Room without Window
    Stayed 1 night in May 2019

    Hood service and comfortable bed”

    Every time I stay in this hotel will feel surprise because they always keep improving their service, they really did the good job

    Reviewed May 10, 2019
    6.8
    Good
    LI from Malaysia
    Group
    Executive Family
    Stayed 1 night in May 2019

    Air-conditioning problem & Sound-proofing”

    1) The air-conditioning's capacity is too small for a big room with high ceiling. (This really need to be improved in future time) 2) The room's sound-proofing need to be improved as we can hear people walking and talking outside the room in the middle of the night. 3) They have valet parking and good for those who are driving to there. 4) The washroom is separated space for toilet bowl, shower area and washing basin which is a unique idea so that we no need to wait our turn one by one. :)

    Reviewed May 08, 2019
    10.0
    Exceptional
    Tye from United States
    Solo traveler
    Deluxe Double Room without Window
    Stayed 1 night in April 2019

    In city center and clean”

    Nice place but no beer.

    Reviewed April 24, 2019

    Dear Frank, We delighted to hear that you enjoyed to stay with us, we will be looking into each point that you have made. We look forward to seeing you on your next trip. and thank you for staying with us. Best Regards, The Heritage Hotel Assistant Manager

    Responded April 29, 2019
    THE HERITAGE HOTEL
    10.0
    Exceptional
    Royce from Malaysia
    Solo traveler
    Deluxe Double Room without Window
    Stayed 1 night in March 2019

    Excellent location with very reasonable price”

    Room was nice, clean and cozy, very good customer service. Ideal location as it’s located within the city.

    Reviewed March 22, 2019

    Dear Royce, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Kuala Lumpur! Best Regards, The Heritage Hotel Guest Service Manager

    Responded April 29, 2019
    THE HERITAGE HOTEL
    4.4
    LEE from Malaysia
    Family with teens
    Executive Family
    Stayed 1 night in April 2019

    Sorry to say, its a disappointed experience”

    We had quite a bad stay experience. Parking outdoor, it was raining, parking doesn't has a shed, valet staffs who not helpful. Check in was okay, but speed can be improved. We stayed in a family room with breakfast option. The place and room have a good deco design. Toilet and shower space is really very bad. It was built with frosted glass separator, around 2m height I think. No air ventilator in the toilet space. Shower room with just one little two-headed hook for you to hang your clothes. No rack to put shampoo or shower gel. A kettle, cups, spoons are provided, but no coffee or tea sachet provided (I think even budget hotel provides). Beds/linen are comfy and good. Aircon is underpowered as room area is quite big. Some noises & stepping sounds can be heard throughout the night as the floor are old wooden flooring. Breakfast serves only at 8.30am. Never before hotels I went serves such late breakfast. We early persons decided to check out & go for breakfast outside. Can be improved

    Reviewed April 07, 2019

    Dear Lee, Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we assure you that we will be looking into each point that you have made. We always try to provide best service to all customer, event that in city area we provide the best price in KL City with free parking, all the hotel in KL City they charge at least RM 10 parking but we free because we really want to provide best service for customer. But unfortunately, we receive so much complain from your side, this also the first time we receive so big and many complain from first customer, but we will think how to improve it for future our customer will be served better. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, The Heritage Hotel Service Manager

    Responded April 29, 2019
    THE HERITAGE HOTEL
    8.4
    Excellent
    Nabilah from Malaysia
    Couple
    Deluxe Double
    Stayed 1 night in April 2019

    Value for money with nice design”

    Pros: Nice settings. Value for money. Great location. Cons: No complimentary tea or coffee in the room.

    Reviewed April 29, 2019

    Dear Nabilah, Thank you for sharing your experiences with us, we will discuss with our team for future to serve our customer well. We hope to see you soon! Best Regards, The Heritage Hotel Front Desk Team

    Responded April 29, 2019
    THE HERITAGE HOTEL
    6.8
    Good
    Freisha from Singapore
    Couple
    Deluxe Double
    Stayed 2 nights in April 2019

    Nice and clean hotel”

    Nice and clean hotel, no mini fridge, no facilities.

    Reviewed April 09, 2019

    Hello Freisha, Thank you for sharing your feedback regarding your stay! We are continually trying to improve the quality of the hotel. Thank you for staying at The Heritage Hotel and we hope that you will consider us for your next trip! See you soon Sincerely, Front Office Manager The Heritage Hotel

    Responded April 29, 2019
    THE HERITAGE HOTEL
    10.0
    Exceptional
    Yumiko from Malaysia
    Business traveler
    Deluxe Double Room without Window
    Stayed 1 night in March 2019

    Highly Recommend”

    The design of the hotel very comfortable and value of money. Near by LRT. The hotel room very clean and staff very polite and like their hospitality.

    Reviewed March 22, 2019

    Dear Yumiko, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Kuala Lumpur Best Regards, Guest Service Manager

    Responded April 29, 2019
    THE HERITAGE HOTEL
    10.0
    Exceptional
    Mark
    Business traveler
    Executive King
    Stayed 1 night in March 2019

    Good”

    Nice stay with comfortable environment!

    Reviewed March 04, 2019

    Dear Mark Thanks so much for staying with us, and thanks for happy to stay with us, we hope to see you soon! Best Regards, The Heritage Hotel Assistant Manager

    Responded April 29, 2019
    THE HERITAGE HOTEL
    9.2
    Exceptional
    farhanim from Malaysia
    Couple
    Deluxe Double Room without Window
    Stayed 1 night in February 2020

    Ok”

    More facilities

    Reviewed February 09, 2020
    7.2
    Very good
    farhanim from Malaysia
    Couple
    Deluxe Double Room without Window
    Stayed 1 night in January 2020

    Holiday”

    More facilities bedroom

    Reviewed January 05, 2020
    6.0
    Lee from Malaysia
    Couple
    Deluxe Double
    Stayed 1 night in December 2019

    Just OK”

    Floor was dirty, found rubber band, hair and dust upon entering the room. Next was hearing people talking downstairs as the window was the old type building leaf window. Window view was just internal building view, should just take without. Heater will get cold after showering for few minutes. The pros was the room was big enough, location wise, near to Monorail & FOC of valet parking

    Reviewed January 03, 2020
    2.0
    Abdullah from Malaysia
    Couple
    Deluxe Twin Room without Window
    Stayed 1 night in December 2019

    Worst experience ever”

    Im giving them 1 star only. It was terrible. Anonymous terrible sounds was coming from the water lines. I couldn’t able to sleep for a single hour there. I called them at 3AM they fixed it but again after half an hour noises starts. I will jot recommend this hotel to any one.

    Reviewed January 03, 2020
    9.2
    Exceptional
    ARSHIDAH from Malaysia
    Couple
    Deluxe Double Room without Window
    Stayed 1 night in December 2019

    Value for money. Great location. ”

    Places of interest are just at walking distance, i.e: Jalan TAR, Kampung Bahru, Chow Kit, Lulu. Great architectural and ID space for people who appreciate rustic and bare finishes. Simple and straight forward.

    Reviewed December 27, 2019
    123
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    • Excellent location
    • Petronas Twin Towers
    • LRT Train Station - Dang Wangi is within 0.24 km