Best customer service and amazing room! ”

I was staying in Busan for 3 days. It was the best hotel stay during my 2 weeks in korea. NOTE: the staff do speak simple English and it’s good enough! Firstly I was served by Manager Min who remembered my name because I had to change my date for then hotel stay multiple times. I left my luggage at the hotel because the check in time is later. When arrived, the manager personally brought me to the nearby recommended restaurant for pork soup rice! It was amazing and he recommended places to visit in Busan! We came back at night and another staff was polite and help us. Even help us to order chicken! The customer service is amazing! During my checkout date we had to call a taxi. The staff helped us to call and even help us to carry our luggage! My room was fantastic, clean, modern and huge. The bathtub was the best! There is a computer in the room and you can do your surfing needed. The items provided include toothbrush, towel, shampoo, comb and etc. Really amazing. I recommend everyone to stay as it’s near the Busan tower, walkable to BIFF and the night market. Near jungang station as well! Nearby there’s many convenience store! I totally love this hotel and miss the staffs there.

Exceptional”

Nice hotel, very spacious and clean. Very nice and friendly staffs. We check in very late and they offered to order delivery for us. Nearest train station is Jungang and 10 to 15mins walk to Nampo underground and lotte department store. Near to Jagalchi Market too. All walking distance. Underground shopping are link. Very good location hotel. Definitely will book again!

very friendly staff , overall ok”

Staff were really friendly. our first time in busan and we got a lot of help from the staff to get to shopping areas . there is one female staff who can speak english quite well! they offer free shuttle bus to busan station to take ktx (but they say it depends so its not available all the time). room have a computer too. the only downside is the lights in the room were quite dim

new hotel”

No driver would want to drive us to the hotel (from Busan station) when finally 1 of the driver being force to take us, he took along time to find the place & charge us W10,000 for wasting his time! A very bad start in Busan. Otherwise, hotel is within 10 mins walk to nampo shopping area. Would be better if they provide more hangers & hooks. (there is not even a single hook in the bathroom to hang the towel)

Amazing hotel! ”

This hotel was great, the design is astonishing! Easily one of the most beautiful hotels I've ever stayed in! The staff were friendly and very helpful. The room itself is great, spacious, and every room has a unique design. The facilities are great, each room has a spa bath, TV, and computer connected to TV so you can watch movies, Netflix etc. However, my only criticism - no towel rails, lighting controls are all at the door (no bedside switch) and power sockets wouldn't house a standard European adapter (very loose fit on all). I just charged my phone on the computer USB. I'm really looking at coming back, I hope in December!

The amazing hound”

Great location with big comfortable rooms, the staff were super friendly and helpful. I would certainly stay at the hound again

Good stay”

chic design hotel, clean and good location. But a bit difficult to find this hotel, there is another Hound Hotel (same name but totally different hotel, not related) at other area, our taxi driver was confused and we spent quite long time to find this hotel. Overall it is a good stay, i love the design of this hotel.

Exceptional”

Nice and spacious room with good view of the Busan Tower. Staff was very friendly, especially Philip the manager.

Great place to stay!”

The staff were very helpful. There is usually 1 staff member who can speak some English but even those who cannot try their best to help. We got their help to book a taxi to take us to the train station and the taxi came on time. The room itself was very spacious and clean. It was walking distance to BIFF Square and Gukje market ao it was very convenient. The subway station is also at your doorstep. It's a great place to stay!

Kinda new hotel ”

Quite a walking distance from the subway station which is out of my expectation, it kinda challenging especially carrying a heavy luggage with me. The hotel staff is friendly. The room is nice, new and clean. Don't really like the environment there. It frustrated me when the noise came from the other floor wake me up when I tried to take a nap after check-in. But I kinda like the room's design and this is the reason I choose this hotel.

Horrible room service”

I seldom type in English, but I need to do so to let more people to consider seriously before booking. The location is very convenient. It takes 10 min metro to the pier to get ferry to Taejongdae. Also, it is near to the Jagalchi market, NampodonG and the Yongdusan Park. You can walk to these places within 20 minutes. The room is new and well-designed. It is fashioned and spacious. The bed is comfortable. However, the room service is horrible. On the first night of our stay, the toilet is blocked. And we seek help from the counter. Later, a staff arrived and had a look on the closet. Then he talked to us angrily and said this is our fault to put too much tissue into it. However, the tissue is the toilet roll supplied from the hotel. It is a common sense that not to put messed tissue into rubbish bin. After that, he left the room and told us to solve the problem ourselves, without any tool! As a result, we scarified a clothes-hanger to transfer the mess into the rubbish bin and it causes a bad smell for the whole night! I will never and never stay at this hotel again!

Breakfast ”

Breakfast can be improve, maybe simple sunny side-up, bacon, croissant/toast bread & salad instead of bread wrap w ingredients. Overall i love this hotel & will surely return for my next trip.

Unexpected surprise”

The evaluation of 7.7 is below what the hotel really is. It deserves a better rating. We almost changed our hotel once my partner saw the rating. However, I insisted to stick to plan. The hotel was quiet, spacious, nice rooms and bathrooms. It is located walking distance to the fish market and has a good night scene and cafes. I would definately return here.

New Hotel at Jungang Station”

At first the location was a bit tough to find. But once you used to it, it is actually very near to Nampodong. The design of the hotel is great, with only the bathroom flooring design is bad that it makes the whole bathroom wet after a shower. Size is big and as truly described. We really enjoy our relax time here and the surroundings. Overall I will give a 4 star for this new hotel.

NICE HOTEL”

big room, location good, as beautifal as photo shown

Bad location but the room is really spacious”

The decoration of the room is really nice and it is spacious. I really love the design of the room and it make the guest feel comfortable. If the location is not that far from the MRT (it takes around 15-25mins from the MRT to the hotel), I think the price of the room will be more expensive.

It's a nice experience”

The room size is large, the location is convenient, the staff are helpful. But the staff when they clean up our room, they threw away my baggage which are the snack and tea!!

very good”

staff's are good and the room is big enough and bigger than average

Excellent”

The room is clean and the staff was very nice. He even help to call up the take out fried chicken for us.

I like to have massage in the bathtub and hotel staff are happy to help the guests”

So I will recommend my friends to stay here in the future.