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The Kanjeng Suites Villas Sanur
28 Jalan Pengembak, Sanur, Bali, Indonesia, 80220 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Sanur part of Bali, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sacred Monkey Forest Sanctuary. Rated with 4 stars, this high-quality property provides guests with access to restaurant, indoor pool and spa on-site.
Highlights
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Spa
Workout and Leisure
Swimming pool [indoor]
Swimming pool [outdoor]
Facilities
Bicycle rental
Car park
Free Wi-Fi in all rooms!
Front desk [24-hour]
Swimming pool [indoor]
Spa
Luggage storage
Contactless check-in/out
Old Villa”
This old villa needs a huge renovation
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Acceptable”
this place once was very legit. now it needs total renovation. Also most of the stuff not really good at English
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Excellent”
Good
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only stay if you need cheap”
its not far from beach. try not ot pay till you see your room first as its a hit and miss. test showers, toilets and look for stained sheets. this property needs an overhaul and could be a good thing if somebody took the time to train their staff better, show customer care and service and maybe renovated rooms one by one and charged more till it was better quality. they do supply a reasonable breakfast. if had to would stay again but would want to choose the room first. 108 was ok and 111 was ok
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Bad”
Lots of mice and dirt
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Only stay if your happy with cheap and barely good staNDARD”
We had 4 rooms... 1 had to move cos toilet was broken and shower didn't work. one had stained sheets really bad. My room was satisfactory, bit run down but bed was okay, linen looked a bit unclean but probably not bleached. no floor mats for shower so had to be really careful as the floor was so slippery and had me scared. asked for a mat but none came. they don't speak english so wont really answer you or care for your needs. The price was really cheap so you get what you pay for... they need to renovate it a bit. they did put on a reasonable buffet breakfast. Would I stay THERE again. - maybe but would bring my own pillow and towels owners need to train the staff a bit better for communication. i cant stand when you ask something and they look everywhere but at you and dont answer. or do nothing. I've stayed at worse in singapore years ago. good thing they had going was the bed wasn't hard.
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Hotel from Hell”
Pungent dank mould infestation of bed bugs no toilet paper no towels AC not working kettle smelt of rotten eggs with a film of grease inside definitely a health risk to stay in a room of this calibre doors deteriorated with damp mould sliding glass doors not able to be closed unless you have super human strength all in all I could not spend more than a few minutes in the room with out getting a sore throat even wearing a mask I paid for 7days and couldn't stay in the room for a few minutes
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Worst”
Arrived at 11pm with no towel and no shower gel. Aircond not working well at all..then there were people making loads of noise at the pool until 3-4 am. Place was not clean and pillow smelled musty
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Service ”
Good service and customer care
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Filthy place ”
Do not go there filthy place no English spoken or tv moved out 2 days early how Agoda can promote this place I do not know no one from Agoda has been there I’m sure the safest thing there was the coffee sachets at least they were sealed
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Horrible customer service ”
When I arrived one of the staff checked the room before I went to it, so one would expect that the room would be in order. Well that was not the case. There was no soap or shampoo in the shower, no soap in the bathroom, and no toilet paper. The light on the headboard of the bed did not work, and the patio door would not close. There was one towel in the room that looked like it had not been washed it was filthy dirty and smelled like it had been used. Wallpaper was peeling from the walls. There were holes in the curtains and the glass and mirrors in the room were filthy dirty. This was a room that had just been inspected by the staff and declared ready for a guest. Clearly, the staff and housekeeping are not trained properly. I went to the front desk and asked for soap, toilet paper and a clean towel. The young girl on the desk went and brought a young man to talk to me, instead of telling me that they would take care of everything right away I was informed that they don’t like to put soap in the shower they like to keep it almost empty and that he would bring me a towel at 6 pm, it was three pm when I was at the desk. I finally received the needed items a bit sooner that 6 pm but only after an extended argument with the staff. Breakfast was adequate. Management and staff need training.
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👍”
good service
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Avoid, nothing like the photos ”
This would have been great accommodation when it was built. However now it is very neglected and lacks maintenance. The first night I stayed in a ground floor room that smelt badly, the aircon was not working and sounded like a turbo engine. The temperature never dropped below 28 degrees. I then moved to an upstairs unit where the aircon was working. However after a heavy rain, there was a leak in the bathroom ceiling and water dripped everywhere. The sofa had stains, the cushions were smelly the wall paper came off, knobs missing on kitchen cupboards, the mirror in the bathroom was dirty and stained. While the gardens and pool look lovely, there are loose or missing tiles in the pool. It is a shame that management does not fix the units as this property could be quite lovely.
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About the room”
I got the room for a discounted price but we werent satisfied. I understand staff cant communicate well in english but atleast respond to our inquiries..they only responded when i went to the lobby. Breakfast meal wasnt that good because the plates werent wipe with dry cloth, its still wet, spoon were dirty and the tray of the glasses are very dirty. I understand the situation if the staff are busy but i saw them chatting at the counter. I am in fnb industry and i host also in agoda so i notice this things.. We ask also for coffee but they gave it in a glass of water without handle which is very hot to touch.. i understand staff are young and maybe new to the industry but this basics should be taught to them..
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WORST”
The worst hotel I’ve ever been. Smelly, dirty, not comfortable
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Very Bad Experience”
I was staying here with family and a baby. Cleanliness was something that I expected the most. When I came, the bedsheets hasn't been changed, they said it was still in the laundry. The bathroom was dirty and old. Garbage and dust where everywhere, as it hasn't been cleaned for days. The worst past, I saw a rat was climbing up to the ceiling. The breakfast was a total disappointment, was waiting for hours and they gave me only a small meal. Really small one. I wasted my 1.6 million, but I'd rather find somewhere better and cleaner to sleep, rather than risking my baby to be uncomfortable here.
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Acceptable”
The staff are trainee, so the dont know nothing. When the electricity power down on 29 Jan, the dont have mitigation and recovery action. Slow respon because the mgmt give the trainee to run the hotel. Most af them are not able to speak English considering their guest are from global . They hv to fix everything, building, resources to run this hospitality business
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Kanjeng villas”
Hotel is bad.
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Photos Misleading”
The property is very run down.
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Good building but bad management ”
The pictures are different from the reality. The wallpaper was a little bit torn. The sink only for super hot water. So i cannot wash my face or anything from that sink. Not to mention the very bad water pressure in the shower head. Although, the bed was comfy.
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