Good”

Everything is within reach, it's only faraway from the city.

Value for money”

Location a bit far from the city centre. Parking was hard to find (in front of the hotel). It was RM6 for 5 hours and free from 10pm to 10am. But overall, it was okay. Two thumbs up for the clean room, functioning water heater and superb customer service

Strategic location for customers ”

Value for money, easy to get anything your needs because this hotel were attached with the mall. The meals for breakfast is nice. But still has a thing should to change or improve is the equipment in the room. For example the remote tv is be can’t used. This small thing can influence your hotels service. Please take it as a good advice for your hotel improvement.. Thank you.

Helpful staff and good stay experience”

The staff is friendly and helpful. Because it is a Christmas season, they provide a complimentary for us and a warmth writing card. Just they don't have a parking for visitor and we end up paying rm22 for the parking fee at the 3rd floor. Overall, everything is good. We will plan again for the next trip again.

Good facilities and services”

Very good facilities. They change my room from superior to deluxe. Really happy :) The staffs all are friendly.

Gd”

Gd

FAULTY ROOM, GOOD STAFF”

Booked for a room with bathtub, but didnt get one upon checked in. Request to change to another room with a bathtub as per booking, and staff was good and kind enough to change as per request, however the second room had faulty aircondition and also the bathtub did not have the bathtub plug(not sure what it is called but something to hold the water in). Called housekeeping and they said they will try to find me one but NEVER came and also never call me back. Overall the room that I stayed was fine, except for the air condition and the bathtub thing. Breakfast was fine though. Stay if you need to be around this area : UMS( university) nearby, and also if you have things to do nearby. 1Borneo mall is just around the corner.

Service, staff and rooms”

Fast service, helpful staffs, upgraded from superior to deluxe rooms with no extra charge, to fulfilled our pre-request for connecting rooms. However maintenance and improvement needed to some equipment in the toilet, and make floor levelled. Overall stays were good. recommended.

nice stay this time around”

i somehow happy with my stay this time around, as compared to the previous one. main reason - the aircond! last time, even after numerous complaint, they dont fixed the problem (aircon not functioning). this time, somehow, they fixed it by not have to come to the room, just probably by switching on some switch, and the aircon cooled again!

Good”

Love it but somehow the hotel screwed up my reservation. I booked for a deluxe king bed where there will bath tub included but to our dismay, the ours is without a bathtub whereby it is clearly stated in the description that bathtub and shower are included. Overall, it was a great stay.

Front desk people are nice but the security (night shift) was unfriendly and not being helpful.”

We are leaving in the early morning around 4am. I was parking my car in front the drop off zone to ease us to load our luggage around 3:15am. I spoke crystal clear that we are leaving soon around 4am. However, i was told by security at 3:30am that we are not allow to park the car temporary at drop off zone. I feel so unconfortable and just quickly pack my stuff and leave at soonest as we can. Besides, a staff (night shift) was just sitting at his desk and didnt help us carried our luggange bag.

Clean, comfortable & staff so friendly!”

I could safely say, this hotel is one of our best we have ever stayed. Pros: - Staff are very friendly, very attentive & even call us to check and ensure our request were performed by them e.g request for extra towel, extra bathroom mat. - Breakfast spread are good, tasty food & cafe is very clean. Staff are also helpful. - Strategic location. Just next to a huge mall. Surrounded with variety of 24 hours marts - Live band performance at night! So there is no need to go to Hard Rock! Cons: - Building external look is worn out. I think they should re-paint it. - Room windows part looked a little worn out. - House keeping staff should change bed sheets, clean the floor on daily basis (especially if customer stays more than 1 night) & tidy up customer's items on desk or in bathroom to score excellent service. - Management staff who works in the office could have been more friendly if they see customers.

Comfortable stay”

It is near to shopping mall. Got upgraded for free for bigger room. High floor with good view and quiet room (at the corner). Breakfast is pretty standard. Comfortable bed. Good selection of TV channels.

Above average”

i check in on 21st dec. The bedsheet was dirty, it has blood stained on it. I am pretty sure they didn't change it. Parking lot also not sufficiently provided. i have to wait almost two hours to park my car near the hotel. Will not stay here again in future.

Swimming Pool”

They need to clean up the swimming pool. I have infected with red eyes for more than 3 days and still not recovering, I have to go to the clinic to get some medicine. Other than that, the first time we checked in it takes a while for the air conditioner to be fixed.

Excellent”

i like this place coz its very relazing rather than the town

Exceptional”

comfortable bed..nice room ..breakfast spread are good..staff also friendly.

Exceptional”

Nice clean hotel. The swimming pool is not as great as pictured, but still fine for swimming. The room is spacious with nice bathroom with bathtub. You can get a parking pass with some deposit if you have car.

Good location and acceptable room”

Our stay was great. The location was within the shopping mall itself. We booked 2 rooms with connecting doors. Great for family with many children. Our room were cosy and with pool view. Our kids enjoy the pool since it was shade from the sun.

Comfort bed ”

The location is great. The view of cities seen clearly from my room. I just can switch of the light and open the curtains wide. Enjoying the night view of kk city from my room. The bed is comfort but the pillow smells weird. I dont know if the housekeeper change the pillow case or not. The toilet is clean and iron board, iron and hairdryer are provided too. i will come back and stay here again.