7.8
Very good
18.8% this month
/10
(3,354 reviews)See what guests said
Highly rated by guests – 91% would recommend
Highly rated by guests – 91% would recommend
Housekeeping65
Breakfast46
Shops32
See map
7.6

Very good

Location rating score

Very good location
Parking
Available
Popular landmarks
One Borneo Hypermall 130 m
1Borneo 130 m
UMS Logo 650 m
Pusat Rawatan Warga (UMS) 720 m
roundabout 990 m
Faculty of Science and Natural Resources Lake 1.01 km
Marine Aquarium and Museum 1.05 km
University Malaysia Sabah 1.17 km
UMS Peak 1.4 km
Squash Court 1.46 km
Nearby landmarks
Signal Hill Observatory Platform 7.78 km
Kota Kinabalu City Mosque 7.93 km
Poring Hot Springs 7.94 km
Gaya Street Sunday Market 8.19 km
Night Market 8.74 km
Mamutik Island 8.98 km
Sabah State Museum 10.43 km
Tunku Abdul Rahman Marine Park 13.54 km
Sapi Island 13.57 km
Manukan Island 15.6 km
The Klagan Regency Hotel

"Friendly staff and adequate facilities."

Ting - September 6, 2019
Superior - King Bed - Guestroom The Klagan Regency Hotel
Lobby The Klagan Regency Hotel
Lobby The Klagan Regency Hotel
See all 29 photos
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Free Wi-Fi

The Klagan Regency Hotel

TB-00-01, 1Borneo Hypermall, Jalan UMS, 1 Borneo, Kota Kinabalu, Malaysia, 88450 - See map
Attention

This property is in high demand!

3 travelers have booked today.

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Bar

  • Fitness center

Cheaper than 85% of all properties in Kota Kinabalu in the last 24 hoursCompared to 1,449 Kota Kinabalu properties at Agoda for various dates
Value for money7.7
Distance to city center10 km
Location rating7.6
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport15.2 km

Rooms available at The Klagan Regency Hotel

Very good
Room comfort & quality
7.5
Suite
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
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Superior - King Bed
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Deluxe Twin Bed
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds
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Superior Twin Bed
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
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Deluxe - King Bed
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 king bed
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Superior Room
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
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Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 single beds or 1 king bed
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Premier
...
  • Non-smoking
  • Shower and bathtub
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Executive Suite
...
  • Room size: 65 m²/700 ft²
  • 1 double bed
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Executive Suite
...
  • Room size: 65 m²/700 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Klagan Regency Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Klagan Regency Hotel?

For those who wish to drive their own cars, The Klagan Regency Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. If you're looking for an easy way to get around Kota Kinabalu with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at The Klagan Regency Hotel?

The Klagan Regency Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about The Klagan Regency Hotel

  • 8.0
    Very good
    Spaciousness

    "We got nice n big room."

    Puteri

    |

    March 29, 2018

  • 8.0
    Very good
    Breakfast

    "Breakfast is nice too."

    Hazwani

    |

    February 28, 2020

  • 10.0
    Exceptional
    Staff 

    "Staff were pleasant."

    Nazariah

    |

    February 26, 2020

Property ranking|Compared to 1,449 Kota Kinabalu properties
See all rankings
Room comfort score
7.5/10
Room size
45 sqm.
Cleanliness score
7.7/10
Service score
7.8/10
Better than
95
%
of Kota Kinabalu properties
Bigger than
94
%
of Kota Kinabalu properties
Better than
87
%
of Kota Kinabalu properties
Better than
86
%
of Kota Kinabalu properties
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Overall rating:
7.8
Very good
3,354 reviews
Cleanliness
7.8
Facilities
7.7
Location
7.6
Read all reviews >
What travelers say they love:
Bed and pillows are comfortable.
Hazwani from Malaysia
Family with young children
More about The Klagan Regency Hotel

More about The Klagan Regency Hotel

The Klagan Regency Hotel is part of the 1Borneo Hypermall, set to become the largest lifestyle shopping mall in the area. All rooms come with a flat screen TV and internet access. The hotel also caters to corporate travelers by offering a business center, three meeting rooms and a boardroom.

With its convenient location, the hotel offers easy access to the city's must-see tourist destinations. Shopping malls, street market, and handicraft market are just nearby the hotel. Additionally, the guests can enjoy exploring Kinabalu National Park, a World Heritage site in Sabah just 90 kilometers from the hotel. The hotel is also popular with visitors opted to climb the magnificent Mount Kinabalu.

Enjoy fusion cuisine at the hotel restaurants or choose to dine in the comfort of your own room 24-hours a day. Maintaining high standards at all levels, The Klagan Regency Hotel will definitely make your stay a good one.

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Most talked about facilities

Housekeeping
132 mentions
Breakfast
108 mentions
Swimming Pool
60 mentions
Internet
45 mentions

What they offer

8.0
Very good
Spaciousness

"Hotel room is spacious."

Hazwani

|

February 28, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Continental

Restaurants on site

Libaran
Cuisine:Asian, International
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of The Klagan Regency Hotel from real guests

Overall rating
7.8
Very good
From 3354 reviews
8.0Service
7.9Cleanliness
7.8Facilities
Agoda Reviews (2806)Booking.com Reviews (548)
Rating via Agoda7.7
/
10
Cleanliness7.8
Facilities7.7
Location7.6
Room comfort and quality7.5
Service7.9
Value for money7.7
High score for Kota Kinabalu
Rating
9+ Exceptional (306)
8-9 Excellent (276)
7-8 Very Good (573)
6-7 Good (291)
<6 Below Expectation (416)
Time of the year
Mar - May (546)
Jun - Aug (463)
Sep - Nov (418)
Dec - Feb (435)
All guests (2806)
All room types
All languages

Show reviews that mention 

Showing 1862 verified guest comments
12345
10.0
Exceptional
Leo from Malaysia
Group
Superior Twin Bed
Stayed 2 nights in May 2015

Perfect location”

clean, comfort & relaxing

i dont have any problems during my stay in overall. perfect location although it about 15 minutes from city center, which far from attraction of Kota Kinabalu city. But, the hotel is just next to a 1 borneo shopping mall, and it's not hard for me to look for foods after midnight as there's a starbucks that i think open 24 hours and convenience store, which located in walking distance around 3 minutes from the hotel. there're should be plenty restaurants nearby if you opt not to go to city center.

Reviewed May 04, 2015
9.3
Exceptional
Vernon from Malaysia
Family with teens
Stayed 2 nights in May 2010

Value for Money”

Furniture in good condition Friendly staff Fast and efficient service
Swimming pool - No dedicated shower Gym - Too small

I was in Kota Kinabalu with my mom to visit family members. The reason why I chose Novotel was for its brand name. Based on the price I paid for the room, I am indeed satisfied with the service provided to me. Staff were extremely helpful and friendly. As I arrived early I could not check in, however my information was taken before hand, and when I got back there at 4:00 PM, my room was ready. Room was clean and tidy (considering it's new). The only downside was the swimming pool (Why is there no dedicated shower room? Instead there's 2 toilets) and the in-house gym (2 cardio machines and an all-in-one weight machine). Overall, I say this is a good hotel and would definitely recommend to friends/family.

Reviewed May 26, 2010
10.0
Exceptional
Masitah from Malaysia
Family with young children
Superior - King Bed
Stayed 1 night in October 2016

Nice Stay”

Staying at Klagan Regency for 1 night...The Deluxe Room were nice & comfortable. The swimming pool a bit kind of winddy so the children can't swim longer & the pool athmosphere need to be light up...Love the cafe because children friendly & the food are tasty...Will come back....

Reviewed October 11, 2016
8.7
Excellent
Yura from Brunei Darussalam
Family with young children
Superior - King Bed
Stayed 3 nights in December 2011

Lovely hotel and service with a smile”

Nice room and convenient

Each of the rooms at this hotel is provided with broadband Internet connectivity. The Hotel Novotel Kota Kinabalu 1Borneo also provides room service to its guests at any hour of the day or night, should they prefer to take their meals in their quarters. This establishment offers its guests amenities such as an outdoor swimming pool and a Jacuzzi. The hotel has a fitness center, as well. For more relaxing moments, guests may pamper themselves at the onsite salon or visit the art gallery located on the premises. International cuisine is served at the restaurant located on the premises of the Hotel Novotel Kota Kinabalu 1Borneo.

Reviewed December 19, 2011
9.3
Exceptional
NORZARINA from Malaysia
Couple
Superior - King Bed
Stayed 2 nights in July 2013

Ideally located”

location, friendly staff and attached to a Mall

I purposely chose this hotel because of its locality. It is right next door to One Borneo - a shopping mall about 20 mins drive from Kota Kinabalu. Friendly staff and comfortable room. The only gripe I have is the parking facility because of its location. If you rely on public transport, you'll have to use taxis. I enjoyed my stay.

Reviewed January 16, 2014
8.8
Excellent
Carolin from Malaysia
Family with young children
Superior - King Bed
Stayed 1 night in July 2016

Great!”

I love to stay in Klagan Regency. Great food, great location. Friendly staffs, I have been staying in Klagan Regency for few times. Only thing that, we need to pay a deposit, no parking available for this hotel. Overall, good!

Reviewed July 04, 2017
9.3
Exceptional
Julio from Australia
Couple
Stayed 5 nights in March 2010

Good and clean hotel”

Just next to a big shopping centre, Excellent service, food at really good prices in the hotel restaurants and really good deals for drinks at the hotel bar...
We had a room which from time to time had a bad smell coming out of the bathroom, but this horrible odour used to dissapear when the air con was on, so we were leaving the windows open while we were not in the room and the air con on while in the room.

Very nice hotel to stay in Kota Kinabalu, if you like shopping then you have a large shopping centre just next to the hotel, there are free shuttle buses from the shopping centre to the city which was quite convinient as the hotel is a bit away from the city centre, very near to the rotary restaurant (which i think is a must go if you stay there). As a conclusion, this is a very good hotel i will stay again there in my next trip the only issue we had was the smelly room we got.

Reviewed March 21, 2010
9.2
Exceptional
Azwar from Malaysia
Family with young children
Superior - King Bed
Stayed 1 night in March 2020

Good hotel”

One of the best hotel in Kota Kinabalu. Best price offered by AGODA. The location very good, the shopping mall just under the hotel. The room ok, satisfied. We love the pool. If we came again to Kota Kinabalu this hotel will be in the list.

Reviewed March 17, 2020
9.6
Exceptional
MOHAMAD from Malaysia
Couple
Superior - King Bed
Stayed 1 night in December 2019

Parking Space”

Everything is great as the hotel is really comfortable place to stay except I need to wait until 10.00 p.m. to get a parking lot near to the hotel.. As for the parking lot in front of the hotel, I’ve been ask to pay RM 6.00 to park there.. So, I just park at the parking lot near the North Borneo University College as the parking lot provided are fully parked since the hotel is near to the 1 Borneo Mall.. But the hotel itself is really a comfortable place to stay.. 👍🏻

Reviewed December 22, 2019
8.0
Excellent
Kwok from Hong Kong
Couple
Superior - King Bed
Stayed 2 nights in October 2014

Good value hotel”

A big mall nearby, plenty of resturants around, clean!

In general, Novotel Kota Kinabalu 1 Borneo Hotel is quite nice considering its price, that hotel is nearby a big mall and plenty of restaurant. The location is a bit not close to downtown but can easily to take a cap. There is a very nice bicycle route (also fit for jogging) near the sea side, unfortunately, there seem no bicycle for hire! Will definitely go again to KK. BTW, the golf course there are also nice! Enjoy!

Reviewed November 22, 2014
9.0
Exceptional
Tina from Singapore
Family with teens
Stayed 2 nights in June 2010

Recommended hotel for families”

Next to shopping mall and rooms are spacious and modern
Gym is rather samll

Novotel is a hotel that caters to families with small and older children. It's just next to a big shopping mall where you can get everything under one roof from dining to family entertainment. The rooms are big and well decorated and the bathroom is spacious and well ventilated. The service staff in the front desk are very helpful and friendly. I will definitely recommend Novotel to anyone who wishes to visit Kota Kinabalu.

Reviewed July 01, 2010
9.3
Exceptional
Idy from Hong Kong
Couple
Superior - King Bed
Stayed 1 night in April 2014

Great Value next to Big Mall”

Nice Pool, Great Services, Lots Restaurant around

We think Novotel provide great value, we stay there 2 nights first book from other online, then we check out go for hike up teh mount, and Novotel let us keep all suitcase there with no charge, then after the hike we come back stay one more night booked from Agoda, which is a little bit bigger room. The only one issue we had is the air-con & land line internet, but they send staff over to fix in very short time! I think the hotel is great value in Kota Kinabalu!

Reviewed May 07, 2014
10.0
Exceptional
Mercylla from Malaysia
Solo traveler
Superior Twin Bed
Stayed 1 night in November 2015

not bad”

location, foods, friendly staffs

it was nice. thank you Klagan Regency Hotel. I would like to recommend this hotel to those who seek for comfort, and a good location..

Reviewed November 23, 2015
7.7
Very good
Sia from Indonesia
Family with young children
Stayed 3 nights in September 2009

Novotel Borneo”

Near Hypermall
Quite far from the airport

This is our first visit to Kota Kinabalu. We arrived quite late around 21.30 and was told there was no shuttle bus to Novotel, thus we had to take a cab costing about RM50. We stayed 3 nights there. The room was spacious and clean. The hotel staff were helpful and there was free wifi also. With the Mall just next door, it was very convinient to find all our needs. Anyway to the city was quite far but there is an hourly basis shuttle bus to the city, only you have to walk quite far to the far end of the Mall to get on the bus because the shuttle bus service belongs to the Borneo 1 Mall.

Reviewed October 03, 2009
8.7
Excellent
ANJAR from Indonesia
Family with young children
Superior - King Bed
Stayed 1 night in September 2011

lovely hotel and fast service”

shopping complex

i was feeling really enjoy to stay in the hotel with warm hospitality. clean environment which situated in one of central of business city in kota kinabalu, sabah, which located side to shopping complex (1b). here we can enjoy city sightseeing, delicious food and various kind of shopping center just in a step. this is recommended hotel for its flexibility for any kind of activities and for its easy access to any places you want to visit.

Reviewed September 27, 2011
9.0
Exceptional
Jason from Australia
Solo traveler
Stayed 2 nights in March 2011

Amazing modern hotel, but not best location”

Very modern, lovely furnished rooms.

Very nice hotel. Rooms are amazing, really modern. Built in flat-screen TV, free cable internet. Located t 1Borneo, the largest hypermall in Malaysia. 1Borneo is about 30 minutes from Kota Kinabalu so not the best location if you are visiting KK. There are frequent local buses from 1Borneo to KK, costing RM1 or a taxi cost RM35. Fare from 1Borneo to KK airport is RM50

Reviewed March 10, 2011
9.0
Exceptional
Laurent from France
Family with teens
Deluxe - King Bed
Stayed 1 night in April 2012

Excellent stay”

Internatioal standard!

We landed here because we had to shorten our stay at the Nexus Villas, due to power failure. This is where a 4 stars could be much better than a 5 stars...! We were lucky to be upgraded in a suite and our kids stayed in a superior room. It was for all of us like a refreshment. Local hotels are far away of international chains standards. At this Novotel, we enjoyed the bathes and showers, the amenities, the comfort of the bed and pillows, the quality of the equipments, the service etc... We have asked the reception to fix a window. Five minutes later a technician was there to fix it and another 5 minutes letter the reception called us to make sure we were satisfied. The breakfast was also excellent and far above any hotel we have seen in Malaysia. Location is not very glamour but at least you are in the biggest mall of the whole Borneo island. Just too bad they don't have wifi yet but internet is free with cable access.

Reviewed May 05, 2012
8.7
Excellent
Richard from Malaysia
Family with young children
Deluxe - King Bed
Stayed 5 nights in December 2011

Good service hotel with great location.”

Connected to the i Borneo shopping mall

This is my 3rd time staying in this hotel. As usual I normally took 2 rooms which are 1910 and 1907. My kids like the hotel due to its location which is connected to 1 Borneo shopping mall. Beside that the hotel is very clean and tidy. The hotel staffs were very helpful except that the DVD players were not working but manage to get it done after calling for hotel technicians. The housekeeping service is quite good except they tend to forget to put clean towels and complimentary bottle waters after tidying up. Overall the hotel is good for all occasions.

Reviewed December 25, 2011
8.7
Excellent
Jason from Australia
Solo traveler
Stayed 1 night in March 2011

Fantastic Hotel located ontop of 1Borneo hypermall”

Very modern & clean hotel.

Very nice hotel. Rooms are amazing, really modern. Built in flat-screen TV, free cable internet. Located t 1Borneo, the largest hypermall in Malaysia. 1Borneo is about 30 minutes from Kota Kinabalu so not the best location if you are visiting KK. There are frequent local buses from 1Borneo to KK, costing RM1 or a taxi cost RM35. Fare from 1Borneo to KK airport is RM50

Reviewed March 13, 2011
9.0
Exceptional
Enlin from United States
Solo traveler
Stayed 3 nights in February 2010

novotel kk review”

new & clean friendly/helpful staff internet connection attached to shopping mall so quick easy access to food & shops
~20 min (by taxi) to downtown KK ~25 min (by taxi) to the tourist beach (ie. where the Shangri-la hotel is)

If you want to be in close proximity to the beach then Novotel (or any of the hotels at 1 Borneo mall) is not for you. The Shangri-la hotel's beach area is highly recommended. But note that you do not have to be staying at the Shangri-la hotel to enjoy their facilities for free (ie. pool, pool lounge chairs, restaurants, basketball & volleyball courts, beach, etc.). We stayed at the Novotel and just took a taxi to the Shangri-la (~35 ringgits) and enjoyed their facilities, saving us a lot of $.

Reviewed February 25, 2010
12345
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