8.1
Excellent
/10
(1,790 reviews)See what guests said
See map
8.7

Excellent

Location rating score

Excellent location - 430 meters from city center
Parking
FREE
Popular landmarks
Riverson The Walk 50 m
Imago Shopping Mall 350 m
Sutera Harbour Golf & Country Club 490 m
The Golf Academy Borneo 490 m
South Bus Terminal 580 m
Wawasan Plaza 730 m
Parking Tabung Haji 750 m
Consulate of Indonesia 790 m
KK Times Square 870 m
Police HQ 920 m
Nearby landmarks
Sabah State Museum 1.27 km
Mamutik Island 1.34 km
Night Market 1.57 km
Gaya Street Sunday Market 2.08 km
Kota Kinabalu City Mosque 2.35 km
Signal Hill Observatory Platform 2.49 km
Manukan Island 7.02 km
Tunku Abdul Rahman Marine Park 7.54 km
Sapi Island 7.55 km
Poring Hot Springs 15.97 km
THE KLAGAN @ RIVERSON HOTEL & RESIDENCE

"The location is good and for the price, everything was satisfactory."

Chin - December 19, 2019
Superior - Bed THE KLAGAN @ RIVERSON HOTEL & RESIDENCE
Interior view THE KLAGAN @ RIVERSON HOTEL & RESIDENCE
Interior view THE KLAGAN @ RIVERSON HOTEL & RESIDENCE
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Free Wi-Fi

THE KLAGAN @ RIVERSON HOTEL & RESIDENCE

Block B, 3rd Level, Lorong Riverson @ Sembulan, Off Jalan Coastal, Central Business District, Kota Kinabalu, Malaysia, 88100 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in [24-hour]
Hassle-free check in

This property is in high demand!

7 travelers have booked today.

  • 570 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Kota Kinabalu every 2 minutes on Agoda.com
Value for money8.2
Distance to city center1 km
Location rating8.7
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport5.3 km

Rooms available at THE KLAGAN @ RIVERSON HOTEL & RESIDENCE

Soho Classic Room
Soho Classic Room
...
  • Room size: 97 m²/1044 ft²
  • Sea view
  • 1 single bed and 1 king bed
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Suite - 1 Bed Room
Suite - 1 Bed Room
...
  • Room size: 62 m²/667 ft²
  • Street view
  • 1 king bed
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Family
Family
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 king bed and 1 single bed
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Superior
Superior
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 queen bed or 1 king bed
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Superior Double Room
Superior Double Room
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 1 king bed
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Apartment
Apartment
...
  • Room size: 97 m²/1044 ft²
  • Balcony/terrace
  • 1 double bed & 1 king bed
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Suite
Suite
...
  • Room size: 60 m²/646 ft²
  • Kitchenette
  • 1 king bed
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Two Bedroom Apartment
Two Bedroom Apartment
...
  • Room size: 97 m²/1044 ft²
  • 1 single bed and 1 double b...
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SOHO Room
SOHO Room
...
  • 1 single bed and 1 king bed
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Room Classic
Room Classic
...
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    Frequently asked questions

    What time is check-in and check-out at THE KLAGAN @ RIVERSON HOTEL & RESIDENCE?

    Check-in is from 03:00 PM. You may request early check-in during booking, subject to availability. Guests checking in before the designated period may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to THE KLAGAN @ RIVERSON HOTEL & RESIDENCE?

    For those who wish to drive their own cars, THE KLAGAN @ RIVERSON HOTEL & RESIDENCE has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Kota Kinabalu with private transportation, the serviced apartment can arrange taxi service.

    What is the smoking policy at THE KLAGAN @ RIVERSON HOTEL & RESIDENCE?

    THE KLAGAN @ RIVERSON HOTEL & RESIDENCE does not permit smoking in any of its rooms, but allows smoking in designated areas.

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    What people love about THE KLAGAN @ RIVERSON HOTEL & RESIDENCE

    • 8.4
      Excellent
      Location

      "Great location and ample amenities surrounding the hotel."

      MOHD

      |

      December 11, 2019

    • 9.6
      Exceptional
      Location

      "Near the huge shopping mall and easy to find food."

      Martin

      |

      August 13, 2019

    • 10.0
      Exceptional

      "In my opinion, our stay was comfortable."

      MD

      |

      December 20, 2019

    Property ranking|Compared to 1,449 Kota Kinabalu properties
    See all rankings
    Room size
    54 sqm.
    Review score - United States
    7.1/10
    Location score
    8.7/10
    Cleanliness score
    8.0/10
    Bigger than
    95
    %
    of Kota Kinabalu properties
    Better than
    93
    %
    of Kota Kinabalu properties
    Better than
    91
    %
    of Kota Kinabalu properties
    Better than
    90
    %
    of Kota Kinabalu properties
    Up to 30% off with Agoda Insider Deals!

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    Overall rating:
    8.1
    Excellent
    1,790 reviews
    Cleanliness
    8.0
    Facilities
    7.7
    Location
    8.7
    Read all reviews >
    What travelers say they love:
    Overall acceptable for the location and easy to get a grab.
    Wei from Malaysia
    Business traveler
    More about THE KLAGAN @ RIVERSON HOTEL & RESIDENCE

    More about THE KLAGAN @ RIVERSON HOTEL & RESIDENCE

    Whether you're a tourist or traveling on business, THE KLAGAN @ RIVERSON HOTEL & RESIDENCE is a great choice for accommodation when visiting Kota Kinabalu. The excitement of the city center is only 1 km away. With its convenient location, the hotel offers easy access to the city's must-see destinations.

    THE KLAGAN @ RIVERSON HOTEL & RESIDENCE also offers many facilities to enrich your stay in Kota Kinabalu. The hotel provides free Wi-Fi in all rooms, 24-hour security, daily housekeeping, taxi service, wheelchair accessible to ensure our guests the greatest comfort.

    The hotel features 34 beautifully appointed guest rooms, many of which include television LCD/plasma screen, additional bathroom, additional toilet, complimentary instant coffee, complimentary tea. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. THE KLAGAN @ RIVERSON HOTEL & RESIDENCE is an ideal place of stay for travelers seeking charm, comfort and convenience in Kota Kinabalu.

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    Most talked about facilities

    Housekeeping
    65 mentions
    Car Park
    37 mentions
    Swimming Pool
    32 mentions
    Breakfast
    8 mentions

    What they offer

    8.0
    Very good
    Cleanliness

    "The family room was very comfy and clean."

    Fadilawati

    |

    March 2, 2020

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of THE KLAGAN @ RIVERSON HOTEL & RESIDENCE from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1790)Booking.com Reviews (47)
    8.1
    /
    10
    Cleanliness8.0
    Facilities7.7
    Location8.7
    Service7.9
    Value for money8.2
    High score for Kota Kinabalu
    Rating
    9+ Exceptional (232)
    8-9 Excellent (146)
    7-8 Very Good (187)
    6-7 Good (72)
    <6 Below Expectation (115)
    Time of the year
    Mar - May (168)
    Jun - Aug (228)
    Sep - Nov (169)
    Dec - Feb (187)
    Don't miss out!Users are booking a place in Kota Kinabalu every 2 minutes on Agoda.com
    All guests (1790)
    All room types
    All languages

    Show reviews that mention 

    Showing 752 verified guest comments
    12345
    10.0
    Exceptional
    Magdalena from Australia
    Couple
    Family
    Stayed 5 nights in July 2017

    Accomodationwise & locationwise perfect!”

    We loved and enjoyed our stay in The Klagan @ Riverson Hotel. The room was spacious and everything were super clean! The kitchenette were complete with everything you may need. The location is the best asset of the hotel. It's a very quiet and safe place yet just steps away from restaurants and cafes and the biggest shopping centre Imago. I want to stay there again next time I'm in Kota Kinabalu. I strongly recommend The Klagan @ Riverson Hotel to anyone looking for a wholesome place to stay.

    Reviewed July 23, 2017
    10.0
    Exceptional
    Mohd from Brunei Darussalam
    Couple
    Soho Classic Room
    Stayed 2 nights in September 2018

    Long Weekend stay”

    Stayed at Klagan Riverson for 2 nights over the weekend. Residence is quite new, and situated close to Imago (5mins walk), KK times square (2mins walk) and Soho (downstairs). Surrounding area is newly built, but already has a few food places, and 24 hr convenient stores. It is a good base for KK city stay. Booked a Soho Classic room at a really good price. We arrived at the residence from the airport relatively early around 1.30pm, and we were checked in and given our rooms straightaway. As mentioned, residence is quite new, rooms are clean, bathrooms clean (got a suite with 2 bedrooms, 2 bathrooms, a sitting area, kitchenette, laundry machine and three balconies!). Very spacious! Will definitely stay here again.

    Reviewed September 17, 2018
    7.6
    Very good
    Sean from Malaysia
    Group
    Superior
    Stayed 1 night in July 2017

    Very good”

    Deceit or pure ignorance? A note to all Klagan hotel guests, please note that there are two Klagan hotels in Kota Kinabalu (2.1km apart). My friends and I were victims of their possible “scam”..we booked our stay at The Klagan@Riverson but we arrived at The Klagan hotel in downtown KK instead. We were then led by the hotel staff to the taxi driver that will bring us to The Klagan@Riverson. As we arrived at the correct hotel, we were shocked the taxi driver charged us RM15 for an 8-minute drive. Understanding that we should have asked the price before taking the taxi, but we began to think whether it was a scam, whether it was a conspiracy set up by the hotel staff and taxi driver because when we got out of the taxi, the hotel staff arrived in his van behind and they had the audacity to greet each other. What is this? Why didn’t the hotel staff take us in the company van when it was such a short distance? If they do not provide shuttle service, then shouldn’t the hotel staff recommend us to take an Uber or Grabcar? Yes, it is partly our own blunder for not inquiring the taxi fare earlier. However, we cannot get overlook the insincerity of the hotel staff. The Uber cost from KKIA (airport) to The Klagan was just RM8. The moral of the story is, never take taxis anywhere in Malaysia, Uber and Grabcar services are available at all populated spots in Malaysia. Now, we begin the hotel review. The swimming pool is nice, the hotel room is cozy. The only cons are on the room bathrooms. The hot water was a little inconsistent at times, the water got colder if it was left on for a minute or so. Lastly, the shower “drain-hole” may require some plumbing; the floor will flood if water was left running throughout our shower. Overall, we are satisfied.

    Reviewed July 21, 2017
    10.0
    Exceptional
    Nurul from Malaysia
    Family with young children
    Family
    Stayed 2 nights in October 2018

    The family suite is very spacious and comfortable”

    Pro : 1. Staff is very friendly and very efficient 2. The place is very clean and spacious 3. Far away from the busy and noisy town and quiet place for young children to sleep 4. The utensils,water heater , iron & iron board , sink, refrigerator, microwave , toileteries, towels, sejadah is provided. Thank you for excellent services. 5. Water heater and aircond function well Cons: 1. The location is in the mall. Need to pay for parking fee (RM3 per hour) . For weekdays, they count RM3 from 6am until 6am tomorrow morning if you didnt go anywhere. For weekend RM3 per hour is applied. Please prepare your own parking payment 2. There are two type of klagan hotel. One at the busy town with free parking. And other one is klagan residence which is in the mall (KK time square) no free parking (the one i book is klagan residence) 3. There will be residence sty at the other floor. And the swimming pool is provided for residence not for the guest. 4. The toilet is clog but staff help to repair

    Reviewed October 23, 2018
    9.2
    Exceptional
    Stephen
    Couple
    Soho Classic Room
    Stayed 2 nights in November 2018

    Excellent Little Suite”

    We stayed at the Klagan@Riverson for two nights and really enjoyed the clean comfortable room. It seemed like we didn't want to leave. It was a little difficult to order a pizza delivery and there was no room service or food in the hotel. I finally dialed zero and the front desk put me through to Pizza Hut. Had I known there was no room service, we could have got some food and cooked in the room as there was a stove and basic setup for cooking and dining. Also, the lights in the bathroom are behind you as you look into the mirror to shave or apply makeup, so it is impossible to see clearly. A small nuisance, but could be easily fixed. The view from our balcony was spectacular.

    Reviewed November 07, 2018
    10.0
    Exceptional
    Lee from Malaysia
    Couple
    Superior
    Stayed 1 night in July 2019

    MY TRIP TO KK”

    1 word to describe, Marvellous .. wonderful ... excellent ... I can't find another reason to choose for another hotel whenever I traveled to KK. I guess this is my 5th time to stay with this hotel. Overall nice, perfect and good for me. But somehow this time I found out the bathroom shower head need to check and service as have water leaking when I took shower. Recommended to my families and friends. Keep it up! Thanks Klagan Riverson.

    Reviewed July 21, 2019
    10.0
    Exceptional
    mohd from Malaysia
    Family with young children
    Family
    Stayed 1 night in June 2019

    Super clean and cozy room”

    Super clean and cozy room, spacious and highly recommended for family stay. I stayed at level 3, same floor with the swimming pool and facing the pool directly. Easy to monitor my kids from the room. Breakfast not provided but fear not as there is few restaurants at ground floor. Overall, Klagan@Riverson exceeded my expectations.

    Reviewed July 01, 2019
    8.8
    Excellent
    Lee from Malaysia
    Couple
    Superior
    Stayed 2 nights in August 2019

    recommended...”

    It's my 4th time stayed with Klagan Riverson and will always be my choice whenever i go to KK.. hope to highlight to the management that the floor tiles are seems in not good condition and please repair on it.. as for other facilities are good, good location and best place to stay too... keep it up... thanks!

    Reviewed September 15, 2019
    10.0
    Exceptional
    Mohd from Malaysia
    Solo traveler
    Superior
    Stayed 4 nights in December 2017

    Satisfied, except ....”

    Very nice hotel and room, the staff (receptionist and housekeeper) always smile to customers, but no privilege parking for customers, need to pay the parking, management should fight to building management to get a special rate (fix rate) for Klagan hotel customers. Happy for hotel n staff, unhappy coz no parking privilege for hotel customers.

    Reviewed December 08, 2017
    9.2
    Exceptional
    Jebb from Philippines
    Family with young children
    Superior
    Stayed 4 nights in December 2018

    Exceptional”

    It was in a very convenient location. 5 minute walk to Imago Mall. Staff are friendly and helpful. The room is clean and clean towels and toiletries are provided on a daily basis. Great value for money. The only thing is their superior rooms have no twin beds (only king beds) so we had to upgrade ours to family room which had a king size and a twin bed. Overall, it was a lovely experience in Kota Kinabalu:-)

    Reviewed January 02, 2019
    8.8
    Excellent
    Joo from New Zealand
    Couple
    Superior
    Stayed 1 night in August 2017

    Excellent”

    We've stayed in 6 hotel and serviced apartments to date and Klagan@Riverson has met our every satisfaction!

    Reviewed August 20, 2017
    10.0
    Exceptional
    Yeo from Malaysia
    Group
    Superior
    Stayed 1 night in December 2017

    Nice location and friendly staff ”

    Enjoyed my 2 days 1 nights with my bestie at Klagan Residence & Hotel! Best location near imago shopping mall and also luckily meet Christmas event at the walk!

    Reviewed December 03, 2017
    8.0
    Excellent
    SeungIm from South Korea
    Solo traveler
    Superior
    Stayed 1 night in June 2017

    Resonable place to stay”

    It's a new place so most taxi drivers don't know the location....U'd better say Riverson soho the Walk near Imago....Anyway very clean and kind workers...Near Imago mall...As U guess it's a residence so convenient to stay compared to the price....

    Reviewed June 08, 2017
    8.8
    Excellent
    Yong from Malaysia
    Solo traveler
    Superior
    Stayed 1 night in March 2018

    Great Location with Comfortable Room”

    This hotel is located to the new hotspot of Kota Kinabalu. The room is spacious and all amenities provided. High CP value for short stay.

    Reviewed March 12, 2018
    8.4
    Excellent
    Ng from Malaysia
    Couple
    Superior
    Stayed 1 night in October 2017

    Good location. ”

    The hotel is located on the 3rd floor of the residence. Well located near IMAGO shopping mall, which is within walking distance. However, the rooms are small. Walls are not sound proof, thus you can hear chats from outside the room. I have smokers smoking outside my room along the walkway, which makes me uncomfortable. I really do hope your hotel management will enforce no smoking policy strictly. Unluckily during my visit, the wifi is not working. So I can't comment on the wifi service.

    Reviewed November 02, 2017
    8.0
    Excellent
    NUR from Malaysia
    Business traveler
    Superior
    Stayed 2 nights in July 2019

    Brand New yet Quite Off the Town Area”

    I stayed here for my business trip and this place was quite secluded from town area yet 5 mins walking distance from IMAGO shopping complex and the Riverson Walk. Fun atmosphere and quite relaxing. The room was alright yet the toilet tiles were not really clean.

    Reviewed August 06, 2019
    9.2
    Exceptional
    Lisa from Taiwan
    Group
    Superior
    Stayed 1 night in August 2018

    Exceptional”

    We stayed for 1 week in Kalgan Roberson. The apartment staffs are extremely friendly. Even before we checked in, they replied our email inquiries almost immediately. I Love the public pool and everything inside our SOHO unit. Unlike other reviewers said, I feel the pool is quite clean and beautiful at night. Our unit has 2 bedrooms and 2 bathroom plus a large open kitchen and living room/desk area. Each room and living room has a balcony giving excellent views of the golf club across our building. Our unit is on the 7th floor. Security is 24 hrs so we feel very safe staying there. The only recommendation will be improvement on housekeeping because our unit is big some area like kitchen sink and sink countered were not wiped. Bedsheets pillow cases were all changed every day; shampoo soaps toilets are replaced everyday too so it was overall very clean :)

    Reviewed August 15, 2018
    10.0
    Exceptional
    Iskandar from Malaysia
    Business traveler
    Superior
    Stayed 3 nights in April 2018

    Good value ”

    Very good value for it's location in Kota Kinabalu city centre and very near to Imago shopping mall

    Reviewed April 18, 2018
    8.0
    Excellent
    Christianne from Malaysia
    Group
    Superior
    Stayed 4 nights in September 2017

    good for a few nights stay”

    The hotel was comfy for the price point. Location is good as it is right beside Imago Shopping Centre. Can't really complain much as the price was surprisingly affordable for a hotel with such a strategic location. I would like to comment on a few things that didn't really appeal to me: 1. no free parking. if you're renting a car then you may need to reconsider. The parking fee wasn't free for hotel guests at the time of our stay. 2. Room Condition The room is clean and cosy, with TV, microwave, washing basin etc. However, I did noticed a few signs of poor workmanship. Not really the hotel's fault but just wanted to point that out. For example, the bathroom basin is white and it already looks rather dirty (yellowish). Also, some of the power sockets were not installed properly - falling off. This reflects the poor workmanship and can be a hazard if not careful. Other than that, this hotel is perfect if you're in KK for a vacation.

    Reviewed September 12, 2017
    9.6
    Exceptional
    Mohammad from Brunei Darussalam
    Family with young children
    Superior
    Stayed 3 nights in March 2019

    Place of stay was excellent. Close to commercial buildings.”

    It would be better if The Klagan would include the payment of parking ticket for free during our stay. It would be easily 5 Stars.

    Reviewed March 22, 2019
    12345
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