Exceptional”

Excellent location for visiting New York. Staff super friendly and helpful. Very clean hotel and the bedrooms were sound proof you would not think you were in Times Square!!!! Bar and restaurant pricey as we had 3 children with us but we found Connolly's Irish Restaurant and Bar nearby amazing value with fantastic food and staff.

Exceptional”

Was here for Christmas and New Year and was great location. Staff are of great help, room was very nice and bar and restaurant were also of a very good standard. Roof top terrace is amazing and we attended the ball drop function on New Year which was very special. As the location is central and very near the metro getting around is easy, although the streets as you would expect were packed. If you are away from the hotel during the day on new years eve, trying to get back into times square after 3 o'clock is a nightmare as the streets are closed down and you must get through police barriers, make sure you have your hotel pass with you.

Would thoroughly recommend this hotel. Definitely returning soon. ”

Hotel and staff were fantastic from start to finish. We booked a standard room but a few days before the holiday we received an email inviting us to request upgrades at a great discounted rate which we did. The upgrades to both rooms were honoured and gave us a fantastic view of Times Square but despite being in the centre of NYC the rooms were gloriously quiet. Rooms were both spacious and clean with beautiful bathrooms, the hotel had great restaurants but in addition- Jakes, a great cafe with simple breakfast items good for a light family meal. All the staff, especially the doorman were cheerful and welcoming. I had mentioned in booking that it was my husband and my anniversary and on our first evening the manager sent us a bottle of Prosecco and some chocolate strawberries with a lovely note which couldn’t have made us feel more special as visitors. I do not have anything but praise for this hotel and would thoroughly recommend to anyone. We will definitely be back.

Excellent”

PROs Great location.. short walk to shows, restaurants and Rockfeller Center. Concierge and Bellhops awesome!! Very attentive and accommodating. Provided nice amenities to celebrate my sister's birthday which made her feel special. Rooms larger than most in New York CONs Drinks on site pricey and I have had much better for less in similar level hotels Rooftop bar opens at 4 ... would have been nice if open earlier on weekends Carpets in halls need updating. They are worn and overstretched which can be a tripping hazard. Had Superior 2Queen room ...couch pillows had food stains on them. For 4 person room bathroom vanity small. This is large contrast to huge.vanity in the king which I stayed in 2 years ago. Light switches on entry to room effects lights in the bathroom which is located on the whole other side of room which causes people inadvertently turn off bathroom lights. This is an annoyance.

Incredible stay”

From check in to checking out the whole stay was brilliant. The reception staff made us feel like old friends returning to stay. Our room was beautifully appointed with great views over Times Square. And quiet. Very little noise from the city outside apart from fire and police sirens occasionally. Everything about this hotel is calm and serene, a perfect foil for the hustle and bustle of the city outside. We loved it.

Great location”

You can't beat this location! Close to Times Square, shopping and broadway. We walked everywhere. Even though we were so close to Times Square the room was lovely and quiet.

Great location”

You can't beat this location! Close to Times Square, shopping and broadway. We walked everywhere. Even though we were so close to Times Square the room was lovely and quiet.

Good Room Service ”

Great stay. Good room service. Welcoming staff. Fast check in and check out. Though it’s a bit noisy as it is facing the main road. However it’s near the subway and just opposite time square. Great staff attitude!

Tourist”

It is a great Hotel with a great Location, and excellent staff, however I paid for two nights 270 per night, then I came after one week for another two nights and paid 500 per night, a little unfair. still it is may one of my favorite hotel in Manhattan but not sure if I am going to stay in it the next time I am in NY

Fantastic location near Time Square”

Excellent location few minutes walk to Time Square. Rooms are modern, clean and comfortable. Staffs very courteous and helpful concierge. Only concern is room rates are pricey as compared to other in this vicinity.

beautiful hotel”

hotel is gorgeous, clean, centrally located if you want that busy new york feel

GREAT STAY”

although a little pricey, close to public transport and walking distance to Broadway and time square. great stay for first time visitors. cute rooftop bar

Great location and nice roooms, but be aware if you book room with breakfast included”

If you book your room at one of the major online booking sites and select room with breakfast included, you will NOT be served a meal as expectet for a five star hotel, but an express cafe with poor service and little choices. Our first morning we had this express breakfast and we complained, as it was not what we expected for a hotel at that level. As a result of the complain we were "upgraded" to the real breakfast buffet at 4th floor, which was great.

Exceptional”

Elegantly restored building. Inside modern and smartly laid out. Very upscale rooms. Always felt safe. Friendly, very attentive and helpful. Staff. 30.00 facilities charge? Seems bogus. Very spacious rooms even for NYC standards. Indoor/outdoor Rooftop bar cool and staff especially attentive there too. We were there when temp was 20 degrees Fahrenheit and they had cozy blankets and heaters available. We walked no more than 8 short blocks to eat and get to 2 shows. Charlie Palmer restuarant was fab. Don’t pay extra for 42nd street or broadway views. Anything above the 6th floor you can’t see the street anyway. the building is 17 floors and blocked by taller buildings.

Terrible experiences ended in tears”

This is a review for mothers. If you are a nursing mum, think twice before booking this hotel. I had to leave my 5 month old baby to go to New York for business for two weeks. My milk production has always been on the lower side so i need to pump and save every ounce of it. I emailed about 5-6 hotels in New York and asked for freezer facility to store breast milk. Only Knickerbocker’s reservation manager Roxana Marin replied that it was okay for me to use the hotel freezer. I therefore chose Knickerbocker for my stay and asked my co-worker to do the same. When I made my booking, I also added freezer request to make sure things will be in order when i arrive. I flew a 16 hour long haul from Hong Kong to New York. On the flight, I pumped milk and stored it in cooler bag with ice packs. I had refills of ice on the flight to maintain the low temperature. By the time i got to the hotel, the ice were almost all gone and I really needed the freezer. However I was told I could not use the

Week in New York”

Great Hotel, super location. Great service, Ashley on check in was excellent and so welcoming also Leyton in the restaurant at breakfast was fantastic, world class service from him. Best thing about this hotel is its luxury low key , they just let you get on with your day but are there to help you at a moments notice. Overall a great hotel and I would definitely use again and recommend.

Good location, friendly staff, comfortable bed”

The stay was comfortable, but not value for money. There is only shower in the bathroom, no bathtub which was very disappointing. Not big fan of the interior style as it is very minimal and no decoration in the room at all (not even one painting on the wall either in the room and or common areas). Not sure if I ever come back again.

Superb staff very helpful and friendly ”

Nothing is too much with the staff at the hotel and I would highly recommend this hotel. The location is superb with most key areas in close distance

Very good”

highly recommended for first time travel to NY

Exceptional”

Everything was perfect The location was Excellent It was a surprise knowing that they clean the room twice a day