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About The Krystal Suites Service Apartment


Strategically located in the bustling area of Penang, The Krystal Suites Service Apartment is a business-class hotel set adjacent to the Krystal Point Corporate Park and Bayan Baru. The hotel features well-appointed units and suites. All the suites are spacious, fitted with home-away-from-home conveniences. Other facilities included are a swimming pool and a gymnasium. The hotel is set in the heart of the Bayan Lepas, only 10 minutes from the Penang Bridge and Penang International Airport. Guests will enjoy easy access to places like Bayan Lepas Free Industrial Zone, PISA, Queensbay Mall, Bukit Jambul Complex, and University Sains Malaysia.
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Internet access

  • Free Wi-Fi in all rooms

Getting around

  • Car park

Things to do, ways to relax

  • Fitness center
  • Swimming pool [outdoor]

Services and conveniences

  • Concierge
  • Laundry service
  • Shop(s)
  • Smoking area

For the kids

  • Swimming pool [kids]


  • Elevator
  • Pets allowed
  • Security [24-hour]

Languages spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Malay
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Extra bed is subject to availability.

The property does not provide in-house food and beverage.

Cooking is not allowed at this property.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-In Until: 11:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 30. Km
Distance to Airport: 15. Km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 7
Number of Rooms : 86
Time to Airport (Minutes): 10
Year Hotel Built: 2004
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Recent customer comments

Filter by traveler type

based on 1020 reviews
  • Cleanliness 6.0
  • Facilities 5.1
  • Location 7.0
  • Room comfort and quality 6.4
  • Service 6.3
  • Value for money 6.9
  • Food and dining 5.1
Sort by

Gonzague from France
1 Bedroom Suite
Stayed 1 night in August 2016
Ok for 1 night
The room is huge, swimming pool too. Not a lot of thing to do in the area.
Reviewed September 04, 2016

Alisa from Malaysia
Business travelers
Two-Bedroom Suite
Stayed 4 nights in May 2016
average hotel
the place is pretty old. room looks tired. convenient location for us to access meeting nearby. there are eateries nearby within walking distance so made it convenient for us.
Reviewed August 04, 2016

KOK from Malaysia
Business travelers
1 Bedroom Suite
Stayed 1 night in May 2016
Spacious & Easy Access
To find a hotel that is very affordable and spacious to accommodate more people (even family) and to be able to do some cooking, this hotel is perfect. Location also good as there is a major shopping mall around 500m away.
Reviewed July 19, 2016

Lena from Malaysia
Business travelers
1 Bedroom Suite
Stayed 1 night in July 2016
Short stay by the industrial zones
Room was spacious but requires some renovation as its aging. Please provide some drinking water non available.
Reviewed July 09, 2016

Yee from Malaysia
1 Bedroom Suite
Stayed 1 night in July 2016
not qualified as resort
As usual, a big but poorly maintained hotel which should be rated 2 stars. Pool is small and not properly guarded, always can see outsiders gathering around the pool smoking. Lobby is stuffy with no aircond, so as the corridor to the room. Gym is only for 1 person, another guess have to pay rm10, what kind of reasoning is this ?? The room is for 2 adults but gym only for 1 ?? Luckily the staffs are very helpful, otherwise I really cant pick a good point of krystal suite. By the way, I think in all rooms, shower heads all spoilt, this is really so poorly managed and maintained.
Reviewed July 08, 2016

Lydia from Malaysia
Families with young children
Two-Bedroom Suite
Stayed 2 nights in July 2016
Carpark and facilities
No direction to carpark and sign board. There was incomple of toiletries such as toothbrush/toothpaste, shampoo and hand wash. The worst part is there's ants all over the walls and stove, bathroom and coffee table too.. air cond not working properly in one of the bed rooms and living hall.. it's suffocatingly during hot weather especially during afternoon. It's disappointing us.
Reviewed July 07, 2016

HAN from Malaysia
Solo travelers
1 Bedroom Suite
Stayed 1 night in June 2016
Friendly staff, good location
Need to improve Car Park security and upgrade the room as its a bit old.
Reviewed June 20, 2016

salina from Malaysia
Families with older children
1 Bedroom Suite
Stayed 1 night in June 2016
Definitely worth the money
big spacious room with basic facilities. good wifi.
Reviewed June 20, 2016

Wen from Malaysia
1 Bedroom Suite
Stayed 1 night in October 2015
Old room and smelly
Old room and smelly. Facilities definitely need to upgrade with in-room renovation.
Reviewed June 08, 2016

Narayanan from Singapore
Families with young children
1 Bedroom Suite
Stayed 1 night in May 2016
Very unclean that can be spotted only when looked carefully. But as a person with young children i expect the house to be very clean.
Reviewed May 21, 2016


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