select your datePlease enter your stay dates to see price
The Kuala Lumpur Journal Hotel

"Fantastic little hotel in the middle of the bustling Bukit Bintang district."

Ruth - March 10, 2020
Deluxe King - View The Kuala Lumpur Journal Hotel
Lobby The Kuala Lumpur Journal Hotel
Lobby The Kuala Lumpur Journal Hotel
See all 35 photos

The Kuala Lumpur Journal Hotel

No. 30, Jalan Beremi, Off Jalan Sultan Ismail, Kuala Lumpur, Malaysia, Bukit Bintang, Kuala Lumpur, Malaysia, 50200 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Close to Jalan Alor
Within 160 m of property
See map
Popular landmarks
Finnegan’s 60 m
Arabian Middle East Food Traders 80 m
Blue Boy 120 m
Jalan Alor 160 m
Walter Greenier Food Court 170 m
Bukit Bintang MRT Station 180 m
Sungai Buloh-Kajang MRT Line 190 m
Dry Point 200 m
Zara 200 m
Lot 10 Shopping Centre 210 m
Nearby landmarks
Jalan Alor 160 m
Pavilion Kuala Lumpur 360 m
KLCC - Bukit Bintang Pedestrian Walkway 640 m
Aquaria KLCC 720 m
Menara Kuala Lumpur 900 m
KLCC Park 970 m
Petronas Twin Towers 1.11 km
Chinatown - Kuala Lumpur 1.61 km
Central Market 1.68 km
KL Bird Park 2.57 km
9.2

Exceptional

Location rating score

Inside city center
Popular neighborhood
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • 200 meters to public transportation

  • Airport transfer

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.6
Location rating9.2
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.6 km

Rooms available at The Kuala Lumpur Journal Hotel

Excellent
Room comfort & quality
8.6
Superior Deluxe- 1 King Bed
Superior Deluxe- 1 King Bed
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe King
Deluxe King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Triple
Deluxe Triple
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 single bed and 1 queen be...
Enter dates to see prices
Superior Deluxe Room
Superior Deluxe Room
...
  • Room size: 35 m²/377 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Twin
Deluxe Twin
...
  • Non-smoking
  • Shower
Enter dates to see prices
Room Assigned on Arrival
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices
Room Deluxe
Room Deluxe
...
  • Shower
Enter dates to see prices
Deluxe Double
Deluxe Double
...
  • Shower
Enter dates to see prices
Suite Premium
Suite Premium
...
    Enter dates to see prices
    Room Club
    Room Club
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at The Kuala Lumpur Journal Hotel?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to The Kuala Lumpur Journal Hotel?

      For those who wish to drive their own cars, The Kuala Lumpur Journal Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange taxi service.

      What is the smoking policy at The Kuala Lumpur Journal Hotel?

      The Kuala Lumpur Journal Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

      See map
      Explore the neighborhood

      What people love about The Kuala Lumpur Journal Hotel

      • 8.0
        Very good
        Location

        "Nice hotel with good location, walking distance to Pavilion Mall"

        ENG

        |

        February 2, 2020

      • 10.0
        Exceptional
        Cleanliness

        "Location of hotel is excellent, room is clean and modern."

        Min

        |

        March 17, 2020

      • 10.0
        Exceptional

        "we definitely will come over here again and again."

        Fadzilah

        |

        February 27, 2020

      Property ranking|Compared to 7,825 Kuala Lumpur properties
      See all rankings
      Location score
      9.2/10
      Room comfort score
      8.6/10
      Review score - United States
      9.1/10
      Service score
      8.7/10
      Better than
      99
      %
      of Kuala Lumpur properties
      Better than
      99
      %
      of Kuala Lumpur properties
      Better than
      99
      %
      of Kuala Lumpur properties
      Better than
      98
      %
      of Kuala Lumpur properties
      Up to 30% off with Agoda Insider Deals!

      Prices drop the moment you sign in!

      Sign in now
      Overall rating:
      8.7
      Excellent
      5,005 reviews
      Cleanliness
      8.9
      Facilities
      8.3
      Location
      9.2
      Read all reviews >
      What travelers say they love:
      I will definitely stay here again just for the Netflix & fre...
      Irmawati from Malaysia
      Solo traveler
      More about The Kuala Lumpur Journal Hotel

      More about The Kuala Lumpur Journal Hotel

      Stylishly designed with a modern retro vibe and a unique local flavor, The Kuala Lumpur Journal Hotel is committed to providing its guests a comfortable accommodation. The property features essential amenities like free Wi-Fi access, expedited check-in, and a friendly and efficient service from a knowledgeable staff. Guests will be able to enjoy a great night’s sleep and thoughtful amenities that add a personal touch to each stay, comfort and quality at good value and a great location to boot.

      Enjoy having access to the insider's scoop on the city, staying well clear of the tourist traps. The Kuala Lumpur Journal Hotel is well located in the Bukit Bintang area, right in the hub of the city, where luxury retail, high street shops, and restaurants are all within short distances from each other. The property is also within walking distance of the iconic Petronas Twin Towers and Jalan Alor, Kuala Lumpur's most famous food street.

      For a night out, the property is just minutes away from the vibrant Changkat neighborhood with its specialty bars, live music and restaurants. Guests of this property will also enjoy excellent access to the monorail, LRT stations and bus networks so getting around is easy and hassle free.

      Show less

      Most talked about facilities

      Housekeeping
      155 mentions
      Breakfast
      133 mentions
      Swimming Pool
      86 mentions
      Food & Dining
      28 mentions

      What they offer

      9.6
      Exceptional
      Staff 

      "Room was very cosy and clean and staff are friendly as well ..."

      Charlotte

      |

      March 10, 2020

      View all reviews
      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Breakfast options

      American
      Asian
      Continental
      Vegetarian

      Restaurants on site

      Kedai Kopi Journal (Lobby Cafe)
      Cuisine:Asian, International, Malaysian
      Menu:Buffet

      Nearby restaurants

      American cuisine
      American cuisine
      Ship
      70 m American, Asian, European
      The Burger Bar by Fatboy's Concepts
      180 m American, Bar, Barbecue
      Fish & Co. (pavilion Kl)
      220 m American, Halal, Seafood
      Asian cuisine
      Asian cuisine
      Estana Curry House
      100 m Asian, Halal, Indian
      Mandi-Hadramot Restaurant Bukit Bintang
      100 m Asian, Lebanese, Mediterranean
      Nasi Hadramot Restaurant
      100 m Asian, Lebanese, Mediterranean
      Chinese cuisine
      Chinese cuisine
      Yan's Restaurant
      250 m Chinese
      Shui Kee
      340 m Chinese
      Hiding Mun Restaurant
      350 m Chinese

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Property announcements

      Show less

      Reviews of The Kuala Lumpur Journal Hotel from real guests

      Overall rating
      8.7
      Excellent
      From 5005 reviews
      9.1Location
      8.8Cleanliness
      8.7Room comfort and quality
      Agoda Reviews (3224)Booking.com Reviews (1781)
      Rating via Agoda8.7
      /
      10
      Cleanliness8.9
      Facilities8.3
      Location9.2
      Room comfort and quality8.6
      Service8.7
      Value for money8.6
      High score for Kuala Lumpur
      Rating
      9+ Exceptional (860)
      8-9 Excellent (293)
      7-8 Very Good (326)
      6-7 Good (78)
      <6 Below Expectation (79)
      Time of the year
      Mar - May (337)
      Jun - Aug (354)
      Sep - Nov (463)
      Dec - Feb (482)
      Don't miss out!Properties in Kuala Lumpur are being booked every minute!
      All guests (3224)
      All room types
      All languages

      Show reviews that mention 

      Showing 1636 verified guest comments
      12345
      10.0
      Exceptional
      Su from Malaysia
      Couple
      Superior Deluxe- 1 King Bed
      Stayed 4 nights in June 2017

      Amazing stay at Bukit Bintang”

      Location – This rare gem is strategically located in the heart of Bukit Bintang, Pavilion Kuala Lumpur is just a stone throw away if you jaywalk and cut through the back lane of Grand Millennium Kuala Lumpur. Room – We have a spacious room, comfortable king-size bed, huge bathroom and living space. Equipped with powerful handheld shower faucet and rain shower, spending time in the bathroom is luxurious! Breakfast – Kedai Kopi Journal breakfast buffet, together with the a la carte dishes, are simply delicious. Swimming Pool and Gym – Located at the rooftop, the pool offers a good view of Bukit Bintang. Gym is just a tiny room located at level 10. The People – Front desk and restaurant staff and doormen are helpful and friendly all the time! Cons – Sound proofing is very bad, I can hear the noise from corridor, beside and opposite my room. The furnishing looks modern but but not durable. The carpet on the corridor (level 3) leading to my room looks old, dirty and colour/design (blue stripes and grey?!) totally off with the overall concept of the hotel!

      Reviewed June 29, 2017
      10.0
      Exceptional
      Wai from Singapore
      Couple
      Deluxe King
      Stayed 4 nights in September 2016

      Best value for money hotel in KL”

      I am a frequent traveller to KL and have stayed at several hotels and really, The Journal despite its modest size is right up there with the likes of Holiday Inn, Berjaya Times Square Hotel. I stayed for five nights for my most recent visit and chose The Journal because on Agoda, it looked new and chic, the rooms looked well-designed and clean and the location looked great. When i arrived, the hotel is exactly what it looked and promised on Agoda. Pictures can only tell you the outlook and there are hotels that can match or even surpass the spacious, modern, well-designed that The Journal has, but! Not many hotels can match the service level of the staff. The bell hops are attentive and offered immediate help with my large luggage. We rang the service desk several times for stuff like LAN cables, HDMI cables (just to project our laptop on TV) and each time we were greeted by a friendly and helpful staff. When one of the light bulb repeatedly fused, the staff helpfully tended to it each time even though it's a small bulb by the side of the bed. Every staff i met at the hotel is worth commending. The roof top pool is not too big but has a good view for a relaxing dip. The soccer channels on TV is fabulous! Location-wise, it is a convenient 5-min walk to Pavilion and if you cut through Sungei Wang Plaza (5 min walk) and through Low Yat Plaza, Berjaya Times Square is a 10-min walk away. With Lot 10 diagonally opposite and Bukit Bintang LRT station a 3-5 min walk away, the location is near perfect. Right outside the hotel is a bus stop which seems to go most places (i didnt try though). Now the cons. Or con. There really isnt much to complain about except for.. the wifi. Certain times of the day the connection is really weak and thats why we needed the LAN cable. And perhaps the room being just a wee bit dim. So, really, those are my only gripe about The Journal. I had a fantastic stay and my wife thoroughly agree and enjoyed her stay as well. Thanks again to all

      Reviewed October 06, 2016
      10.0
      Exceptional
      Nora from Hungary
      Couple
      Deluxe King
      Stayed 4 nights in December 2019

      Excellent hotel with good location”

      We had a fantastic stay at the Kuala Lumpur Journal Hotel. Location is excellent, couple of minutes walk from the metro station, as well as from the Pavilion mall, so good starting point to explore the city. Several restaurants and shopping possibilities nearby, and despite of its central location, the hotel is really quiet, so you can easily relax. We loved the welcome package with the "home made" map, showing all the recommendations where to eat and how to spend your day. The bluetooth speaker in the room is also a great idea. Breakfast is excellent quality, wide variety of hot and cold dishes. The staff was kind and helpful from the very first minute until the end. Excellent value for money, had a memorable stay!

      Reviewed December 17, 2019

      Thank you for taking the time to review our hotel. We are glad that you loved our hotel and hope to see you again!

      Responded April 09, 2021
      The Kuala Lumpur Journal Hotel
      9.2
      Exceptional
      Amy from Australia
      Couple
      Deluxe King
      Stayed 5 nights in June 2017

      Great hotel!!!”

      This hotel was great! Amazing location, would walk to the best shopping in Kuala Lumpur at Bukit Bintang, close to the monorail, close to Changkat Bukit Bintang. Rooms were clean and spacious, only thing I would suggest is more storage for clothes. Had an amazing bathroom with a really powerful shower. Loved the floor to ceiling windows which gave us an amazing view of the area. All staff were great, although special mention has to go to the security staff at the front door, they go out of their way to help you and they are super friendly! Also loved the outdoor infinity pool on the rooftop, although if i am a little picky, the pool bar menu could have a bigger variety of food and the pool temperature could be slightly warmer. This is one of the best value hotels i have stayed in anywhere in the world, and I will certainly be back if i travel to KL again!

      Reviewed June 22, 2017
      10.0
      Exceptional
      Saranya from Thailand
      Group
      Deluxe Triple
      Stayed 2 nights in February 2020

      Chic and good services”

      Location: 5-7mins walk to Pavilion Mall, Lot10 and Bukit Bintang station. Very convenient Service: Efficient and friendly staff Room: well furnished and maintained. Room is clean and spacious. Wifi works well too. They also have Netflix on TV, which is a bonus for people that wants to chill in their very nice hotel room. Bathroom is equip with rain shower which is awesome! Room even came with a full length mirror! Only thing that can be improve is the hair dryer, or bring your own if you are particular. Brealfast: apart from the buffet items, you can order off their menu as well. Food are delicious! They have a rooftop bar with a small pool as well. Good for hanging out at night. Would definitely stay with Journal Hotel again! Thank you for your hospitality, The KL Journal Hotel!

      Reviewed March 04, 2020

      Thanks so much for taking the time to write this wonderful review. We are really pleased to know that you had a great experience staying with us and we hope to welcome you back again soon!

      Responded March 05, 2020
      The Kuala Lumpur Journal Hotel
      9.6
      Exceptional
      Rena from Singapore
      Couple
      Deluxe King
      Stayed 3 nights in May 2019

      Exceptional”

      Thoroughly enjoyed our 3-night stay here! Room was spacious, modern and well-stocked -wonderful way to relax and enjoy the city view after a long day out! Location wise definitely excellent, short walk away from the Bukit Bintang shopping area without the noise from the hustle and bustle around the shopping area. However, the roads there are often congested and as the hotel is on a small road - drivers may get stuck in traffic on the main roads before getting to the hotel. Service staff were excellent, everyone has a smile on their faces and we really felt the warmth of Malaysian hospitality! Breakfast comes with the room stay, and they have both a small buffet line (Asian cuisine + salads) as well as an ala carte selection to choose from! You’ll be spoilt for choice! Will definitely choose KL Journal hotel again when I return to KL - affordable, modern, spacious and a true hotel gem in KL city!

      Reviewed January 13, 2020

      Thank you for this wonderful review. Our team truly appreciates your kind words and we are pleased to know that you had the best experience staying with us. We certainly hope to have the pleasure of welcoming you back again soon!

      Responded January 15, 2020
      The Kuala Lumpur Journal Hotel
      10.0
      Exceptional
      Matthew from Australia
      Solo traveler
      Deluxe King
      Stayed 3 nights in October 2017

      Very lucky to have picked this hotel”

      It was my first time to Kuala Lumpur so I was very fortunate to pick Journal Hotel for 3 nights. Great location, close to everything but just back off the main street. Great rooftop pool with music most nights. I had a view of the Petronas Towers from my room and the rooms are tastefully done with nice fixtures and fittings and artwork/photography above the bed from Kuala Lumpur's past. The business centre area upstairs is fantastic. It was a great place to work from and they even have a ping pong table!

      Reviewed October 25, 2017
      9.6
      Exceptional
      Peter from United Kingdom
      Couple
      Superior Deluxe- 1 King Bed
      Stayed 3 nights in December 2019

      The Kuala Lumpur journal hotel ”

      We stayed 9th December 2019 for 3 nights. This hotel is a fantastic place located in the heart of everything. The room was big and spacious with a large bathroom. Breakfast was excellent with a good selection of food. Staff were very friendly and attentive and helpful. Can't recommend the Kuala Lumpur journal hotel enough fantastic experience.

      Reviewed December 14, 2019
      9.2
      Exceptional
      Eddie from Singapore
      Business traveler
      Deluxe King
      Stayed 3 nights in September 2017

      Best Boutique Hotel in Bukit Bintang”

      I have been staying in Journal Hotel whenever i have a business meeting in Kuala Lumpur. Its one of my favourite hotel in KL. Location is superb and there is also a new MRT station just a stone throw away. I would like to comment on a service staff by the name of Sabbir. He is always helpful, attentive and friendly whenever i visit the restaurant. Making my stay wonderful and that's the reason I kept coming back. Good job guys.

      Reviewed September 24, 2017
      10.0
      Exceptional
      MOHAMAD from Singapore
      Solo traveler
      Deluxe King
      Stayed 4 nights in September 2019

      2nd stay here in KL Journal and thats the reason why I came back!”

      I have reviewed my stay here in Agoda on July 25th during my stay in KL Journal on 4th July - and am back here again! Because I seriously could not find any other better hotels that fits to my liking! I was welcomed by the great fantastic team (whom seem to know that am back!) and even acknowledged you because you are their returning guest. Little things like this makes the stay worthwhile! Requested for an early check in prior due to an early mrng flight and just needed to snooze in for a bit and my room (Deluxe room) was all ready when checked in! Their casual yet personalised service makes you feel at home, where everyone is family! Congratulations to the KL Journal Hotel, management & team from all depts for a stay that I have truly enjoyed again! Hope this review will assist anyone travelling to KL!

      Reviewed September 07, 2019
      10.0
      Exceptional
      Hyunkyoung from South Korea
      Couple
      Deluxe Triple
      Stayed 2 nights in February 2017

      Great Location, clean and pleasant”

      The hotel seems new in the middle of Kuala Lumpur Bukit Bintang street. The hotel itself is very clean and the room is quite smaller than I expected but great modern styled. Location wise, it is near to all the shopping centre, and close to Bukit Bintang monorail station. We'd like to stay again next time.

      Reviewed February 06, 2017
      10.0
      Exceptional
      Kymberley from Australia
      Couple
      Deluxe King
      Stayed 5 nights in August 2019

      We will be back”

      Where do we start? First off we were a little worried that the booking wasn’t going to be legit through here but were pleasantly surprised when things went so smoothly. This hotel is honestly so amazing. The attention to detail is incredible. We both thoroughly enjoyed our stay at the journal hotel. It was aways clean and the staff always friendly. The breakfast had a lot of options, fresh juices and coffee and was all fairly tasty. The room was just like the photos, the bed was comfy and the bathroom was so nice! Everything was very clean and well stocked. The location is really good being so close to the monorail, bus stop as well as many restaurants and shopping malls. Thank you to everyone at the Journal for making our stay so wonderful. We really enjoyed our time and when we come back to Malaysia will definitely be booking with you again :)

      Reviewed September 09, 2019
      10.0
      Exceptional
      Eddie from Singapore
      Family with young children
      Deluxe King
      Stayed 3 nights in June 2017

      Favourite Hotel in KL”

      Modern,clean, value for money hotel. Have been staying in Journal hotels whenever I have business trip in Kuala Lumpur. Never regret before. They have recently renovated their entrance as well as the bar which makes it more inviting.

      Reviewed June 28, 2017
      10.0
      Exceptional
      Cheng-Wei from Taiwan
      Solo traveler
      Deluxe King
      Stayed 1 night in December 2019

      Design Hotel in the heart of Bukit Bintang”

      Lovely Design Hotel w/ spacious room, which isn't pricey at all. Located in the heart of Bukit Bintang lets you discover the shopping & foodie paradise (such as Pavilion KL). This area also is called Little India of KL, so you may try some genuine Indian flavours. One thing I'd like to mention is the often heavy traffic jams in KL, super inconvenient when I brought a large suitcase and waited for quite long to get any car. Other than this, I can't find actual disadvantages of the hotel. I highly recommend KL Journal, beyond my expectations! [Blog & FB Page : 席克偉 Foodie Chicvé / IG @chicve02]

      Reviewed January 13, 2020

      Thank you for rating us a perfect 10! We are so pleased to know that you enjoyed your experience staying with us and we hope to welcome you back again soon.

      Responded February 26, 2020
      The Kuala Lumpur Journal Hotel
      9.6
      Exceptional
      Ma from Philippines
      Group
      Deluxe Triple
      Stayed 5 nights in November 2018

      Superb Stay! ”

      The hotel is near the mrt and monorail station... Also near Jalan Alor food street and walking distance to malls around bukit bintang. The staff was nice. The hotel is clean. We also got free welcome drinks at the bar (pool area). There is free bottled water everyday. Room big enough for 2. Thank you the KL Journal. We will be back again here if we are travelling to KL again. :)

      Reviewed December 06, 2018
      10.0
      Exceptional
      Jack from Australia
      Couple
      Deluxe King
      Stayed 1 night in August 2016

      Central, clean, quirky, value”

      We thoroughly enjoyed our stay at the KL journal located right in the heart of Bukit Bintang but to the side away from the noise. Within walking distance is Jalan Alor, Pavillion Shopping Centre, Lot 10, Berjaya Times Square, Sungei Wah and Low Yat plazas. KLCC is also considerably close by to walk to for those who like to explore. At night Bukit Bintang is full of life with bars and restaurants within an arms reach of the hotel. A lot of food options nearby and shopping to be had.

      Reviewed August 10, 2016
      9.2
      Exceptional
      MOHAMAD from Singapore
      Solo traveler
      Deluxe King
      Stayed 4 nights in July 2019

      Great Stay at The Kuala Lumpur Journal Hotel!”

      Great stay at KL Journal Hotel! I've heard so many good reviews of this hotel and finally made it to stay here! Have always been a huge fan to boutique hotels and this is one you can't miss out when you're in KL. Rooms are clean, chic and with their woody, minimalist concept. If you're a solo traveler like myself, this hotel fits you right! Staff from Front Desk, Restaurant and the Swimming Pool Club bar have gone above and beyond my expectations! Friendly and service oriented team! Review pages in many websites will always be complaints - but this deserves huge compliments! Definitely coming back here to KL Journal even for that short weekend getaway from 🇸🇬! Love!

      Reviewed July 25, 2019
      9.2
      Exceptional
      Vivien from Malaysia
      Couple
      Deluxe King
      Stayed 1 night in July 2017

      Great location”

      The hotel is unique with its own design and staff are helpful. The room is spacious and quite near to Bukit Bintang area within 10 minutes walking distance. The rooftop's swimming pool has a great view of Bukit Bintang. We managed to relax and chilled out at the bar there and enjoyed ourselves. Except for the pool, it is a bit dark in the night so probably the management could try to lighten it up abit. also, if you don't mind the mid night low level sound pollution then it is fine as we still can heard some sounds across the road. For the breakfast, it has a range of variety for us to select but as we observed, the staff tend to have their preference to assist the guests. Probably we are not the foreign guests (I guess). Overall, not that bad and can be better~ Overall, our stay in this hotel is great.

      Reviewed July 12, 2017
      9.2
      Exceptional
      David from Australia
      Couple
      Deluxe King
      Stayed 2 nights in December 2019

      Facilities, staff”

      We had a very nice stay in the Journal Hotel in KL. Very close to the shopping precinct for both high end shops and the budget friendly stores. Close to street foods which we quite enjoyed. Room was clean and adequately supplied. Every room clean service was quite good, we always had treats or surprises left behind daily. the hotel is quite environmental friendly, encouraged us to refrain from buying plastic bottles as they provide a bottle of water. Buffet breakfast was good. Staff were friendly and helpful. As we were international tourists and don’t know the local TV, it was good to have a smart tv in the room with the option of being able to have Netflix straight from the TV. The only issue we had was that when we checked in and went to our room, there was no help given by staff to move our luggage. Otherwise, good hotel, worth the price. Would recommend and would stay again in this hotel if we come back to KL.

      Reviewed December 16, 2019
      6.4
      Good
      Anne from United Kingdom
      Family with teens
      Deluxe Triple
      Stayed 2 nights in April 2016

      Well Designed Boutique Hotel - sadly let down by their staff and WiFi”

      The Kuala Lumpur Journal Hotel is situated close to the trendy, thriving Bukit Bintang area of KL. My family and I have lived and worked in Asia for 16 years and have travelled extensively during this time. We also speak the local language - Malay. We arrived at the hotel having booked 2 x twin rooms, inter-connecting as per the hotel website. The staff didn't appear to be interested in our arrival. Five staff were clustered around the reception desk and we had to say "Excuse me" to attract their attention. We were clearly an inconvenience! Having passed over passports to check in, the porter (who was very pleasant, from Sabah) helped us to take our bags to our rooms where we found we'd been placed in two rooms on one corridor - not inter connecting, and both with King sized beds. The porter called the reception who offered to have a folding bed placed into one room. We didn't want this so returned downstairs to the reception where the receptionist told us that it was our fault as we'd booked King Rooms and hadn't requested interconnecting. I then showed her our Agoda voucher which clearly showed 2 x twin rooms with a request for interconnecting. She then said they didn't have interconnecting rooms. Suffice to say, we eventually sorted out some rooms which were not interconnecting but were on the same floor. The Receptionist kept calling a senior staff member on the phone and speaking in malay about us - all of which we understood although she didn't know this. Ironically, when we arrived at the bedrooms, our children were placed in an interconnecting bedroom - but other guests were in the other room. It was not interconnecting to our bedroom. The website promises very fast internet. This is a lie! On our first night, we gave up and went out to a fabulous little Gelato stall, Jersey Jack, down the road where we could have delicious, homemade ice-cream and super fast internet! We stayed 2 nights in The Journal hotel and in order to check in to flights, I had t

      Reviewed April 09, 2016
      12345
      This is a popular property. Don't miss out!

      Back to search results

      Back to room choices

      |

      Dismiss

      null