"Staff are less attentive, bed in the room is dusty and it fe..."
August 19, 2018
450 meters to public transportation
Located in heart of Shanghai
|Value for money||7.9|
|Nearest airport||Shanghai Hongqiao International Airport (SHA)|
|Distance to airport||11.8 km|
"Thank you for making my stay so comfortable!"
May 1, 2018
"For the price and location still a good option as a business traveller."
May 2, 2018
"The service is very good, people are friendly and quite helpful."
April 29, 2018
"It was really good location and kind service."
September 27, 2016
For outstanding service and a truly luxurious getaway, book your stay at the Kunlun Jing An. The rooms here overlook the city, giving you stunning views of Shanghai. The property is close to Chinese Printed Blue Nankeen Exhibition Hall, Shanghai Cai Yuanpei Former Residence, Mandarin Center, Goodfellas Bar, and Velvet Lounge. With tours available, it is the perfect place to stay to learn about your surroundings and see everything you can during your stay. Massages are available, so if you want to spend your day simply relaxing and unwinding, you can treat yourself like royalty. The Kunlun Jing An has several convenient features, such as a salon, a selection of shops, a currency exchange, a smoking area, as well as safety deposit boxes. Equipped with a kids club, this property offers parents a secure childcare option to keep their children entertained. It offers numerous facilities for guests to enjoy, including a fitness center, a sauna, a tennis court, a hot tub, and a squash court. Featuring a bar, restaurants on the property, a coffee shop, and room service, the Kunlun Jing An has a selection of dining and snacking choices.
The Kunlun Jing An has air conditioning, free bottled water, a shower, and bathrobes, as well as an in-room safe box, a bathtub, a mini bar, a desk, and other amenities. This property has daily housekeeping, which enables guests to spend their stay enjoying their holiday and not stressing over making their bed and cleaning up every day. From dry cleaning services to laundry services, it has a range of useful and convenient services for you to utilize. There's free Wi-Fi available in all rooms, as well as Wi-Fi in common areas, enabling you to access the web without overspending on foreign data charges.
The Kunlun Jing An accommodates pets, so you don't have to deal with the stress of finding someone to look after your pet while you're on vacation. The front desk is open around the clock, so there will always be someone around to assist you with any queries. The Kunlun Jing An provides express and private check in and check out, so you can conveniently use the option that best suits your needs. Check-in is offered from 03:00 PM and check-out is from 12:00 PM. This property has an assortment of transportation options which include airport transfers, car rentals, and shuttle services. Jing'an Temple Metro Station is 480 m away and Changshu Road Metro Station is 850 m away. The nearest airports are Shanghai Hongqiao International Airport (SHA) and Shanghai Pudong International Airport (PVG), which are situated 11.8 km and 34.8 km away.
November 24, 2016
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Good Business Hotel, Friendly Staff - but difficult to get taxi in the morning”
Went to Shanghai for meeting with clients who is located in the nearby . The staff was very helpful and fast for the check in and check out. The room was clean and spacious. Will surely come back to this hotel again. The only problem I had was catching a cab in the morning rush hour, but the staff has been extremely helpful and patient although a lot of taxi has rejected my request as the location was nearby (around 2km of driving). Really appreciated they effort and help.
One of the best hotel stays I’ve experienced”
There is nothing to complain about this hotel; my stay was perfect! Stayed with Kunlun for the first part of my 2-weeks trip, and came back for the last 2nights with them again. I really appreciate and impressed with the effort and job dedication the chambermaids had. Everyday, I’d come back to my room and see my items neatly arranged :) especially with my personal bathroom items, they’d be placed neatly without fail! Thank you for making my stay so comfortable! Definitely coming back to this hotel When I visit Shanghai the next time! :)
Thank you for your kind review of The Kunlun Jing An. I would definitely share your gracious words with hotel team as your feedback will be a great reward for them to continue to achieve their best.We hope it won't be too long until we see you again. Thank you once more, for your thoughts. We hope you have a fantastic day!
An expected hotel at a good location ”
We have stayed at Hilton on some of overseas trips and had mixed feelings when booking hotel at Shanghai based on review from previous guests. However, we thoroughly enjoyed our 4 day stay at this Hilton. - great location /walking distance near some prestigious department centres: Kerry Ann, Reel which are all linked together from basement. A good omen for the hot summer in July. We like the Ole supermarket and also the One in the basement of City Plaza ( opposite to Jing An temple). Good places to buy Chinese and import grocery. - hotel: clean standard room. Friendly/helpful staff/prompt service from Ms Rachel/IT support 24 hrs service/Laura from Housekeeping/Albert from the concierge whichis fully attended for any queries. - room service: exhausted from the heat and walking all over in Xintiandi and Tanzifang, we decided on room service and totally enjoyed the xiu long bao and Hainan chicken as well as the Chinese breakfast which is quite generous for one person to finish.
Great service, breakfast needs improvement”
I stayed there for a week and was quite bored with the choices on my third day - 99% same food everyday. Also found bug in the lettuce at the salad bar. The staff need to think more from the customer point of view especially when the restaurant is not crowded - once i was seated at a very cramped corner with 2 other guests. The tables were left than 10cm apart so the poor girl sitting at the back couldnt get out if i didnt volunteer to move the heavy table away
Good location - very close to the French Concession ”
1) Great location - very close by the lovely French Concession area 2) staff was helpful - bellboy didn't just help with moving the luggage, he also helped arrange taxi (speaks English and asked us when he was picking up the luggage). by the time we arrive at the lobby and checked out - the taxi was already waiting for us.
Good location, but several unexpected charges.”
early check-in service(380CNY) and roomsurcharge fee around 40cny, and I'd been recommended wifi service 120CNY per day. but there was 80CNY service which was not really different from 120CNY service. It would've been better if I was told the fees when I called the hotel. and would've been better they recommended little bit flexible or reasonable prices. But It was really good location and kind service. cleaning service was also perfect. I would stay there again.
Booked there with my gf for as we live in Shanghai to escape the time of 1 night our routine wrong idea, first the room was ok but kinda old style compare to some another hotel in shanghai who have same rating ( no shower room, just a basic tube...) also Room AC was not working properly , room got to hot choice of TV are limited to 95% of chinese channel and only few westerners ( no discovery channel :( ) we went to the pool in the hope to be able to spend some good time , but were extremely disapointed by the quality of it First the pool was extremely small ( don t trust the pic ) and you need to wear a swimmint cap ( luckily was provide by pool as they was not many guest, otherwise you will have to bring your own one or buy 1 ) locker room do have all equipment but unfortunatly it was waste as it s not mixt , mean can not relax in jacouzy with gf , plus it was disgusting as all local people go to the jacouzy naked the only positive things in our stay was the breakfast who was very good in service, quality and choice of food
Staff with an attitude”
I was disappointed with one of the front office staff (Rico),when a lady staff was attending to us he just broke in to attend to us. He was rude to decline our request for early checked in. We went out and returned an hour later, attended by another FO staff (Louis)who had handled our checked in politely. This is the image of a 5 star hotel, not to have a staff who is rude.
I was amazed at how close the hotel was to everything. 20 minutes from the airport by subway line 2, a 10-minute walk to 10 Corso Como, the Kerry Center and the Big Bus stop. Nice, spacious deluxe room, comfortable bed, great view.
Hilton let me down this time”
Two problems: the water pressure in the shower makes it an exercise in patience. However, the most ridiculous part was that I was paying ~US$ 170 per night and was quoted US$ 20 per night for a LAN connection and another US$ 20 per night if I wanted Wi-Fi as well! Sorry to say but Hilton really let me down this time. Will not be visiting again.
Good business hotel with great location”
Hilton Shanghai Hotel is located in the trendy Jing-an area. From it, great restaurants, shops, bars and entertainment and tourist sites are easily accessible. Well-served by public transport. The room is modern and of reasonable size. The bed is clean and comfortable. The interior environment of the hotel is cosy and yet business-like making business travellers like me feel at home. Staff speaks good English but not too friendly, which is a pity. The other irritation, it does not offer free internet and WIFI services, unlike many hotels and restaurants. This is about the last thing, travellers in China want to pay nowadays, as even many street-corner eateries offer their clients free WIFI.
Comfortable and convenient location”
It was reasonable. The elevator was a big issue. Always having problems and taking long time. The food was good, but the internet in the room was another big problem. It did not work very well, and it would drop constantly. It was annoying!
So-call five stars hotel”
I would never staying at this hotel again! I was late checking in due the the flight delay. The reception arranged us a room on 6th floor which was still under renovation. The guy told us to do swapping on the next morning so we accepted that even it might get noisy in the morning. However the worst was a big cockroach in the bathtub. I was so scared that they swapped us to 7th floor room. The next morning we went to reception to swap again because the room was old and dark. They swapped us to 30th floor and that was more like a five-star hotel room. However another problem came up... I found laptop and suitcase in the room I entered. They actually gave me access to a room that was occupied by another guest! I had to do a swapping again. It was so scary that I must lock the door once I entered the room because I was definitely worried that they would give my room to another person. This is the worst and dirtiest five-stars hotel I have ever been to.Even I went to the restroom on ground floor, there was medium sized cockroach inside. It was unacceptable conditions. Never again to this hotel!!!
five star service..”
this is very nice hotel and very close to the temple which is very famous of shanghai city and just take 2 stop of subway station then u will reach to the very famous walking street then just walk all the way of the walking street then u will reach the river and can take a very nice photo there and it is the signature of shanghai city..
The location is great but room need renovation”
i picked the hilton because of it´s convenient location and as it is a 5 star accomadation, wanting my mother in her 90´s visting shanghai for the first and probably the last time, to experince one of the best accomadation in the city. our room was a disapointment, really needing renovation and although the bigger part of the staff we met, as maids and porters were nice and friendly there were some exceptions. overall; pretty nice hotel but not so good value for money.
Great Hotel as always”
This Hotel is one of the best i stay in and I love it. Every time i return they treat me like they really value my visit and business, nothing is too much trouble. The rooms are comfortable, well appointed and modern and the Executive lounge is excellent. The exchange rate has made this hotel expensive now which is a shame as it is good but may soon be out of my budget.
pleasant good hotel”
I have a good impression of this hotel, when i reached hotel, the staffs are welcomed me. And the staff there attention me many many, I like. The staff can talk good english. The hotel have small map with the key, very unique. Overall i m happy to stay there.
No more good service”
The service quality has dropped a lot after taking over from Hilton. I was told to give RMB100 in order to get umbrella from concierge. Staff are less attentive, bed in the room is dusty and it feels like a pure local hotel which is for local tourists. It lost its international professional touch. What a shame.
Good for business traveler.
Dear guest, Heartfelt thanks for sharing your wonderful experience at Hilton Shanghai. We are pleased to know that you have enjoyed your stay and found our service professional and convenient location. We look forward to welcoming you again to Hilton Shanghai.
This hotel never fail to meet my expectations. Whenever I travel to Shanghai, I will always stay here as it is convenient (10 mins walk to Jing An station subway), clean and breakfast is good quality.
Dear Wei, Thank you for taking the time to write a review of our property and sharing with us your wonderful experience. We strive to provide personalized experiences for each of our guests, and are always actively looking for ways to provide excellent service and value. I hope we have the opportunity to welcome you back in the future and make your next stay even more memorable.
The Kunlun Jing An
Jing'an and SHA Railway Station
Jing'an and SHA Railway Station
New Hongqiao Commercial Center and Changning
Jing'an and SHA Railway Station