Amazing hotel with nice view”

The hotel is amazing. However, the check-in is kinda bad. They fail to prepare my room 3 time (and each time they told me to come back later). I'm kinda disappointed because the staff doesn't look apologetic about it.

Awesome Service with great dedication ”

We checked in to the hotel (earlier than the usual 2pm timing) on my friend's birthday. Without any prior request for early check-in, we left our luggage and was told to return later while they prepare the room. When we return, the crew on duty with Ari surprised my friend and I with a birthday cake and greeting. This was totally unexpected as no special request was made for the birthday and it was Ari's attentiveness (when processing our check-in) that picked up the fact that its my friend's birthday that day. The level of dedication and effort put in to gather the cake and crew for the birthday song was really commendable. Seemingly simple, the thoughts that went behind this gesture touched us. Thank you for making our stay a memorable one.

Exceptional”

I stayed at the junior suite. Room is very spacious with ample amenities. Excellent service by staff, delicious breakfast spread. Awesome pool too where you can relax and enjoy the sunset view. Strategic location with easy access to Kuta beach and plenty of shops and eateries.

Great hotel on the beach”

An older hotel which maintains a classic international standard. Across the street from Kuta Beach and walking distance to most of the attractions in the city. Not for a tight budget, but definitely an upgraded comfort level.

Excellent”

Second stay with them and was not disappointed. Despite the loud live music at night (stopped before midnight, which was tolerable), my stay was great. The staffs were very helpful and professional. Spacious room with great in-room facilities, comfortable bed, clean room, proper breakfast buffet. Walking distance to the beach, shopping area, restaurants, and convenience store downstairs. I did enjoy my short stay with them and looking forward to staying again in the future.

Good value for great location, staff excellent ”

Right in heart of Kuta. Room good value. Breakfast tasty. Nice room. Staff top notch hospitality. My son lost a tooth and it was accidentally thrown away. THE STAFF RETREIVED IT. I love this Hotel and will always consider booking it first. Thank you Grand Inna Kuta!

staff behaviour ”

Need to cut short my stay due to compassionate reason. Booked 2N2rooms. But I stayed one night. Checked out and returned the key to the staff around 10am. I asked, if I can get a refund for the night I was not staying, but they said I need to contact Agoda since it was pre-paid. I sent an email to Agoda , after 2 weeks with supported documents . Agoda replied that the hotel said I stayed for 2 nights. As my room was on the level as the reception , I suspected someone used the facilities after I checked out. My friends who stayed behind could not verify , since their room was further away from mine . I did not get much help from the front desk that day when I need to rush home , when I approached them to help to make a call to the airline Indonesia office. I was still thinking to go back to enjoy the hotel one day, but I am very disappointed now with the hotel and Agoda......

Big Room Great Comfort”

Everything is fine in the room except water pressure at bathroom is low. Location is great, few minutes walk to Beachwalk Shopping Center & many restaurants nearby.

Thank u”

Good stay... will come back again...

lovely”

located a stones throw from the beach the welcome was super friendly and the check in quick and easy. Room was spacious and had everything that you could want from a hotel room. Breakfast was on the Roof by the infi ity pool over looking the ocean horizon and there was a really big choice and it was all to die for. I would stay here again for sure 100%

Great Location”

Perfect location for travellers who want to stay in the heart of Kuta. The staff were very welcoming and the room was clean. The breakfast was very nice and relaxing, with amazing views of the beach over the rooftop pool. The only negative thing I have to say about this hotel was that the shower water was quite low pressure and didn’t get very hot, and there was a bit of mound in areas of the shower. Other than that we enjoyed our stay, thank you!

Service like 3 star hotel”

I saw “ the Accor group” with this hotel. It’s might be awesome. I agree with great location. We can walk to beach and community mall. They have average facility. I hope to get the best service like 5 star hotel. no bellboy no welcome drink. I was disappointed with service.

Excellent”

The breakfast not good... According to five star hotel.

Very nice and clean hotel with good value”

Was lucky to get free room upgrade, would love to stay there longer. Pool is very nice especially at night.

Acceptable hotel, but 1 of the room was smelly”

We booked this hotel for the Christmas holiday in bali, from 22-25 Dec 2018, we booked 2 room, 1 room was okay, the other room was smelly, I think the wet carpet smell, anyway still acceptable. Not much complaint about this hotel, only the room, and they may take note. Our room is same level as the hotel lobby. Location, just at Kuta beach area and it's traffic jam area, anyway bali is traffic jam area. Hotel just beside Hardrock hotel and café, and 200-300 meter away, you can find Kuta Walk Mall. Breakfast is okay, at outdoor area but sheltered beside swimming pool Gym was so so. I still recommended this hotel.

awesome hotel”

very good location and service. hotel staff are super nice. I went to Bali with my friends. one of the days was her birthday. the hotel even prepared a small cake and fruits for her, which beyond our expectation. only one thing need to improve is that the refund of deposit is a bit slow.

Very Nice 4 star hotel - excellent experience ”

Under Accord hotel chain, the quality of service maintains their hotel standard and no doubt for 4-5 star hotel. I quite like the room decoration and two-sided mirrors. Pillows and bed are so soft and I really had a sound good sleep compared to my previous 4 days in other hotel. Beach View - with a wide variety of breakfast - European food, local food, Asian, Japanese, Bali style breakfast. The pool is not big - just for a relax with a mix of pool and beach view at the roof top. Worth pay for it. I will definitely return this hotel for my stay in Kuta.

Clean and convenient hotel”

Just across the street is Kuta Beach. Macdonalds is just next door, lots of convenience stores & eateries. Hotel staff friendly & helpful, check-in was smooth, room generally clean except for pillows which had musty smell. Booked a room with shared plunge pool but never used it. Only 50cm deep, no view from pool & water didn’t look so great to me so don’t bother spending extra money on this room. Poor soundproofing, could hear the conversation of people next door. Did not take breakfast package, paid alacarte for a day of breakfast & food wasn’t that great. But special thanks to staff Rinda, who helped to book restaurants and spa for us. She gave helpful advice before we headed over to our destinations.

SURPRISE AT ARRIVAL”

This hotel right at the Kuta Beach is very convenient. At arrival the desk officer upgraded my booking for a junior suite into a royal suite which was very nice. Thank you. We enjoyed. Will definitely be back again.

Good hotel at the best location (Kuta)”

The hotel is located just across Kuta Beach whereas the swimming pool is facing the beach. Superb bed and varieties of breakfast option. Great hopitality and the hotel upgraded our room upon check in. Will definitely come back!