Excellent 8.4
Based on 1385 reviews

Recent customer comments

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based on 1385 reviews
  • Cleanliness 8.5
  • Facilities 8.0
  • Location 9.2
  • Room Comfort/Standard 8.7
  • Service 8.4
  • Value for money 8.1
  • Food/Dining 7.3
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yuttapol from Thailand
Superior King Room
Stayed one night in July 2015
Nice stay and best location
Room is spacious but could be noisy at night due to club nearby. Enjoy the pool the most. Breakfast was ok
Reviewed July 05, 2015

Gobee from Singapore
Superior King Room
Stayed 2 nights in June 2015
Location location
Location, staff performance and value for money
The hotel is very well staffed. They are kind and helpful. The concierge and bell boys deserve special mention. They go out of the way to make the small things that matter seamless
Reviewed July 04, 2015

Hiu from Hong Kong
Deluxe Heritage King
Stayed 5 nights in June 2015
People location response
Reviewed July 03, 2015

WEI from Malaysia
Superior King Room
Stayed 2 nights in June 2015
Beach view for Breakfast
close to Kuta beach, best view for breakfast, comfortable bed
I like the hotel's location, which is just 1 minute walk to Kuta beach. it's very convenient where i can hunt for good food, like Jamie Olivier's restaurant by walking. Beach walk shopping mall is a best choice for dinner. Not to mention, we can have a very good view when having breakfast at pool side, breakfast variety is acceptable. Speaking of room condition, the bed is fine and comfortable, however the bathroom is kind of rundown the water is smelly.
Reviewed July 03, 2015

khong from Singapore
Solo traveler
Classic Heritage King
Stayed one night in June 2015
nice seaview can watch sunrise & sunset
opposite is beach,very nice,clean&many people gathering there surfing. good,cheap & nice seafood restaurant found nearby.shopping just nearby.riding horse carriage is just opposite the main road
Have to deposit 2hundred us dollars for 3rooms .very inconvenient to take lift if you don't carry lift card. When check out at 12pm,11.55am your life card & your rooms card can't be used. You have to ask the housekeeper to assist to open the room door. Lift ,you have to follow those who have the lift card to scan. Other than that it ok. The room is quite big.
Reviewed July 03, 2015

Juliana from Singapore
Classic Heritage King
Stayed 3 nights in June 2015
Polite staff and great view at breakfast.
The breakfast spread was good and the view at breakfast was fantastic. The staff are always smiling and very polite.
I enjoyed my stay at the hotel. Was given a wrong room and the staff upgraded us. The staff are exceptionally pleasant and always smiling. Service was fantastic.
Reviewed July 02, 2015

yew from Malaysia
Superior King Room
Stayed one night in June 2015
happy holidays
Location , Food and clean
Reviewed July 02, 2015

Tan from Malaysia
Classic Heritage Twin
Stayed 3 nights in June 2015
Good location and comfortable room
1. location 2. cleaniess 3. friendly staff
Reviewed June 30, 2015

Michael from Singapore
Classic Heritage King
Stayed one night in June 2015
Great location
Location, breakfast, service
Good place to stay at the price managed by accor
Reviewed June 29, 2015

Toprit from Thailand
Business traveler
Superior King Room
Stayed one night in June 2015
Best Location
Location, Pool, Breakfast
I love the location of the hotel. It is at the center of everthing. The room is nice,clean ans comfortable. I got the pool access room but I would happy more if I have my own bath tub in the room. The breakfast is wonderful.
Reviewed June 29, 2015


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