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Very good7.1
Based on23reviews
The Kylin Grand Hotel Pingyao
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8.6 Excellent location
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  • Free Wi-Fi in all rooms

  • Air conditioning

  • Blackout curtains

  • Room service [24-hour]

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Verified traveler reviews

Agoda Reviews (23)


Filter by traveler type:
Very good
  • Cleanliness 7.6
  • Facilities 8.0
  • Location 8.6
  • Room comfort and quality 7.6
  • Service 6.7
  • Value for money 6.8
Very good
  • Cleanliness 7.3
  • Facilities 8.0
  • Location 9.2
  • Room comfort and quality 7.8
  • Service 6.5
  • Value for money 7.5
Review score
based on 4 reviews
  • Cleanliness 6.5
  • Location 7.5
  • Room comfort and quality 6.0
  • Service 5.0
  • Value for money 4.5
based on 3 reviews
  • Cleanliness 7.3
  • Location 7.3
  • Room comfort and quality 6.7
  • Service 8.0
  • Value for money 5.3
based on 4 reviews
  • Cleanliness 9.5
  • Location 9.0
  • Room comfort and quality 9.5
  • Service 8.0
  • Value for money 8.0
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  • Deluxe Room
  • Superior Room

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Showing 23 verified reviews
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Masaaki from Japan
Deluxe Room
Stayed 1 night in August 2015
Good location”
Located in good place. But breakfast was not so attractive for foreigners.
Reviewed August 16, 2015
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Paul from United Kingdom
Solo traveler
Superior Room
Stayed 2 nights in April 2015
Room not cleaned and impregnated with smoke”
location, exterior architecture, wifi
I booked the best available room, it was full of smoke, everything as impregnated with smoke and stank. It obviously had not been cleaned, aired, fumigated since the last occupant. It set off wheezing and breathing issues, which I don't have. When I asked to be moved another room, the staff suddenly could not speak any English. In my not so good mandarin, we negotiated that they will find an alternative, then they just walked off did nothing. I complained again, their solution was to place scented candles all over the room, which I guess is something. Next day, I complained again, having spend the night walking around town as the room was totally smoked out and uninhabitable, they said they can only move me to a lower class clean room - which was actually much nicer than the superior room. There was no apology or any inch of customer service.
Reviewed April 12, 2015
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Sonia from Italy
Superior Room
Stayed 1 night in April 2014
Classy alternative to the courtyard house stays”
Location right at the entrance of the walls city
A very pleasant hotel, where you will find a combination of Chinese Culture, ambiance and all comfort.
Reviewed June 02, 2014
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JACQUELINE from Uruguay
Superior Room
Stayed 2 nights in October 2013
Location vs staff”
Location, room size, decoration
Great location, but dealing with the staff is an absolute nightmare for those not fluent in Chinese. Nobody there seemed to speak a single word of English, which made the experience very difficult. Location is great.
Reviewed November 20, 2013
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Steffen from Germany
Solo traveler
Superior Room
Stayed 2 nights in August 2013
Tasteful and ideally located in the historic area”
1. very clean, spacious and tasteful hotel 2. good value for money 3. all historic sites within walking distance
hotel staff was very friendly. The Kylin Grand is a beautiful hotel which is ideal for Chinese guests. Europeans have to accept that staff barely speaks English, breakfast is almost exclusively chinese and there is no internet in the rooms. For me this was not a problem and I enjoyed the spacious, elegant, quiet and clean rooms. For 85€ a real good deal.
Reviewed August 15, 2013
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Douglas from United States
Superior Room
Stayed 1 night in August 2013
Extremely comfortable and accommodating.”
Room size and comfort, flexibility of check in and out, location.
The hotel could not have provided anything else we needed except for internet in the room. Fast, reliable wireless connectivity was available in the lobby and that met our needs since this wasn't a business trip. The hotel is very comfortable and our suite was most comfortable. We arrived very early and left late and the staff was very accommodating and understanding about those needs.
Reviewed August 07, 2013
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Kazunori from Japan
Solo traveler
Superior Room
Stayed 2 nights in December 2012
Overall a satisfactory stay”
Clean, modern and friendly staff
I stayed there for two nights in late December when outside temperature fell to around minus 15 degrees C. The air con never really got warm despite my repeated requests and the water temperature for the shower was also quite cold. Very few tourists around in Pingyao and the hotel was also quite empty. The selection offered for the morning buffet was very limited. Also there isn't a bar in the hotel!
Reviewed December 27, 2012
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Kenneth from United States
Family with young children
Stayed 2 nights in April 2012
Nice hotel, but English speaking staff limited”
Location, cleanliness
we recently stayed here (family of five) and enjoyed our stay despite the limited english speaking staff and poor breakfast. the location is great and although english isn't widely spoken, the staff tries really hard. the rooms are spacious and clean and dinner in the restaurant was average. breakfast left a lot to be desired with very small selection of western food.
Reviewed May 04, 2012
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JoDee from United States
Stayed 2 nights in April 2012
Best location, very comfy”
This is the nicest hotel in pingyao. Great Western toilets and big beds. Staff tried hard to make us comfortable, though at times their English was so little. But that's par for the territory. The Kylin is right by the main pedestrian area in pingyao. Def book here.
Reviewed April 30, 2012
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Eugene from Singapore
Superior Room
Stayed 1 night in April 2012
Beautiful Hotel”
beautifully designed rooms
This hotel is located perfectly in the Pingyao ancient town area, and is close to all the sights.
Reviewed April 24, 2012
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