The Lagoona Resort

The Lagoona Resort

S No. 55, Tungarli, Lonavala, Lonavala, India, 410403
- View on map
Lagoon Suite The Lagoona Resort
Lagoon Suite
    Removed from saved list
    Lobby The Lagoona Resort
    Lobby The Lagoona Resort
    Interior view The Lagoona Resort
    Deluxe Room The Lagoona Resort
    See all 25 photos
     The Lagoona Resort

    The Lagoona Resort Reviews

    7.0
    Very good
    /10
    (107 reviews)See what guests said
    6.8
    Good

    "Property is good."

    Rohit

    -

    March 27, 2017

    7.3
    Very good service

    Things you’ll love about The Lagoona Resort

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Currency exchange

    • Daily housekeeping

    This property is in high demand!Last booked 4 hours ago
    Very good
    Location
    7.3
    See map
    Very good location
    Value for money6.8
    Distance to city center8 km
    Location rating7.3

    Rooms available at The Lagoona Resort

    Deluxe Room
    Deluxe Room
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Lagoon Suite
    Lagoon Suite
    ...
    • Room size: 20 m²/215 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 35 m²/377 ft²
    • Balcony/terrace
    • 1 double bed
    Enter dates to see prices
    Deluxe Double or Twin Room
    Deluxe Double or Twin Room
    ...
    • Room size: 27 m²/291 ft²
    • Balcony/terrace
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Balcony/terrace
    • Shower and bathtub
    • 1 double bed
    Enter dates to see prices
    The Royal Suite
    The Royal Suite
    ...
    • 1 double bed
    Enter dates to see prices
    Executive Single
    Executive Single
    ...
      Enter dates to see prices
      Royal Suite Room
      Royal Suite Room
      ...
        Enter dates to see prices
        Basic Double
        Basic Double
        ...
          Enter dates to see prices
          Royal Suite
          Royal Suite
          ...
          • 1 king bed
          Enter dates to see prices
          Have a question for The Lagoona Resort?

          What people love about The Lagoona Resort

          • 7.6
            Very good

            "Overall experience was very good."

            Samir

            |

            August 27, 2016

          • 4.0
            Review score

            "In past which ever hotels I have visited they have always done wonderful surprise arrangements."

            Vijay

            |

            November 22, 2018

          • 8.8
            Excellent

            "Courteous staff."

            Lakshmi

            |

            January 1, 2019

          Up to 30% off with Agoda Insider Deals!

          Prices drop the moment you sign in!

          Sign in now
          More about The Lagoona Resort

          More about The Lagoona Resort

          9.6
          Exceptional

          "Excellent experience."

          Vanshaja

          |

          September 6, 2016

          An overview

          Show less

          What they offer

          7.6
          Very good

          "It was a pleasant stay overall."

          Sourabh

          |

          January 4, 2019

          Show less

          Property's guest policies

          Show less

          Some helpful facts

          Show less

          Announcements

          The availability of swimming pool is subject to weather conditions.
          Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

          Reviews of The Lagoona Resort from real guests

          Agoda Reviews (107)Booking.com Reviews (216)
          7.0
          /
          10
          Cleanliness7.1
          Facilities6.6
          Location7.3
          Room comfort and quality7.2
          Service7.3
          Value for money6.8
          Provided by verified guests of Agoda
          All languages
          All guests (107)
          All room types
          Showing 69 verified guest comments
          1234
          8.8
          Excellent
          Lakshmi from India
          Couple
          Deluxe Room
          Stayed 2 nights in December 2018

          Good ambience and good food ”

          Staff and service - well trained staff giving prompt replies to all requests. Courteous staff. Cleanliness and Hygiene- is number one - this really makes you feel good when your surroundings are clean. Food - Breakfast - good variety . Dosa counter was interesting. good variety and tasty but too oily and too much soda in the food as one feels bloated after eating which doesn’t give a good feeling. Dinner in the Lawn with music - one night there was DJ and the other day there was Karaoke. Very good ambience.

          Reviewed January 01, 2019

          Dear Guest , Greetings !!!!! Thank you for your review. We are happy to note you have really liked our Resort and also its services. Your appreciation goes a long way to motivate my team members. Its our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. Do visit us again Regards Domnick Rodrick General Manager

          Responded February 10, 2019
          The Lagoona Resort
          3.2
          Anshu from India
          Couple
          Deluxe Room
          Stayed 2 nights in January 2019

          Both location and food was abysmal!”

          Located really far from everthing you are stuck with eating tasteless hotel food. I had gone there for my husband's birthday and the hotel refused to have any arrangements made claiming to be an "ecotel" hotel. They didn't even arrange for complimentary cake (may be because the cakes they make are not eco-friendly!). Moreover their mini refrigerator was defective which spoiled the cake I carried with me from Mumbai. My weekend and my husband's birthday was completely ruined thanks to this hotel.

          Reviewed February 05, 2019
          7.2
          Very good
          Deepak
          Family with young children
          Executive Room
          Stayed 1 night in December 2018

          Looks like a Govt Hotel”

          Staff could have been more polite. There were smoking smell in the room which will not go away. Food was not good.

          Reviewed January 02, 2019
          7.2
          Very good
          Pradeep from India
          Family with young children
          Deluxe Room
          Stayed 1 night in February 2019

          Good elegant resort , rooms are spacious and comfortable”

          They don't provide space for driver , tell ur driver that he has to stay in car

          Reviewed February 11, 2019
          3.2
          Tracey from India
          Group
          Deluxe Room
          Stayed 2 nights in November 2018

          Will never return”

          I tried for one full week to cancel 1 room of 5 for my group. Both Lagoona and Agoda pointed the finger at the other who needed to cancel until it was past the window for refund. So, I had to pay for an empty room. Manager was very rude and never paused talking to hear me speak on the phone while sitting at the front desk since all 3 clerks working had authority to deviate from the norm for good customer service. It was an absolute horrible check-in experience. No one helped our group with our bags to our rooms nor showed us the amenities upon entering our room (geyser, air conditioner, and etc) Water in tubs was brown, dirty and awful. Shower drain was stopped up and water overflowed into bathroom floor. No one came to mop floor all night after we called to complain. Another room in our groups air conditioner quit working and no one came to room all night to fix. I will never use Agoda to book another room and I am somewhat of a travel agent to lots of groups who travel.

          Reviewed November 30, 2018

          Dear Guest Greetings !!!!! Thank you for your review. We appreciate your efforts to penned down certain lapses in our services rendered . Its been our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. And we have fallen short to the guest expectation . We will take corrective action wherever required . Do visit us again to see the difference. Regards Domnick Rodrick General Manager

          Responded February 13, 2019
          The Lagoona Resort
          4.0
          Vijay from India
          Family with young children
          Deluxe Room
          Stayed 3 nights in November 2018

          Poor Hospitality”

          I visited Lonavala and had 3 days stay in this hotel from 13 to 16 November. NEGATIVES 1) I had informed to the hotel in advance that it’s my wife’s birthday on 13th November and I want some special surprise arrangements for her. In past which ever hotels I have visited they have always done wonderful surprise arrangements. I had messaged to Mr Harish who is the operations manager in the hotel. But to my utter surprise, he did not even care to reply to the same. Also on checkin I again reminded on reception about it, still no response. 2) We ordered pizza on 1st day for the child which had to be Margherita cheese pizza with no toppings at all. After half an hour they delivered it with the toppings of basil. We asked to replace it and for that the cook again visited the room and tried to convince me that it does always comes with basil. I guess they have never visited Pizza Hut or dominos to know how a cheese Margherita pizza should be. However they did replace it with a new one, but it took almost 1 hour to get the pizza for the hungry child. 3) We asked for two laundry bags. And the housekeeping said, they have only one. A big so called 4 start resort doesn’t have sufficient laundry bags too. 4) the interior of room is very old and view from balcony is quite ok. They should develop rooms facing pool side and make it more happening. 5) the lightings in the room are very dull and dim. Hardly you can see anything. In the name of ecotel they Spoil the Charm of staying in luxurious resort. 6) The room key every time gets deactivated even if you don’t keep it with mobile. There was an incident when we had to wait for 20 minutes after returning from outside and being totally tired and exhausted to get it addressed.” POSITIVES 1) Food quality is very good in Patio restaurant. The restaurant staff is also very good and quick in services. 2) Aquariums are very nice in the lobby and good collection of fishes in the same. 3) children play area is good and a good tim

          Reviewed November 22, 2018

          Dear Guest Greetings !!!!! Thank you for your review. We appreciate your efforts to penned down certain lapses in our services rendered . Its been our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. And we have fallen short to the guest expectation . We will take corrective action wherever required . Do visit us again to see the difference. Regards Domnick Rodrick General Manager

          Responded February 13, 2019
          The Lagoona Resort
          4.0
          Apoorva from India
          Family with young children
          Deluxe Room
          Stayed 2 nights in September 2018

          Quite old property and would not recommend”

          We travelled here for a couple of days and faced a number of problems. Cons: One of the 2 rooms had water leakage from the ceiling and was not cured after 3 reminders. Finally we asked for a room change next day and were very reluctantly given a connected room in spite of the hotel being deserted. The wifi was poor in the new room as we were not allotted a separate password for the new room. The swimming pool water was extremely bad with dead insects and no person attending. The reception people were the most unhelpful not ready to accomodate any request even though we had 2 toddlers accompanying. The property is old and not maintained properly. Doors were hard to close and telephone did not work. Pros: The breakfast was ok with limited non veg options only but the restaurant staff were always ready to help. The games room is also ok and the staff there is accomodating. However the place is again not maintained and had mosquitoes. Overall not worth the price we paid.

          Reviewed September 29, 2018

          Dear Guest Greetings !!!!! Thank you for your review. We appreciate your efforts to penned down certain lapses in our services rendered . Its been our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. And we have fallen short to the guest expectation . We will take corrective action wherever required . Do visit us again to see the difference. Regards Domnick Rodrick General Manager

          Responded February 13, 2019
          The Lagoona Resort
          8.0
          Excellent
          Richard from India
          Family with young children
          Deluxe Room
          Stayed 2 nights in July 2017

          Nothing on my side!”

          A two night’s stay is far too short to explore all the facilities and make an opinion but there is a story to tell. It’s an Eco Hotel but during my stay it was more of a Corporate Hotel with a total of three Company’s staff put up there which outweighs families. Also, on one of the evenings they had closed the Gaming Room to convert to a Conference Room (for a Company Seminar as told by one of the staff) which was a big disappointment as we had planned to use it since it was raining heavily and the fact that we had explored most sightseeing. On our first night, a mouse was biting on my wife's sandal in the wee hours and replicating a sound as if someone was walking in the room. This horror went on for few minutes in the dark but was terribly scary until we switched on the lights and some more time to locate the mouse. Room service people came and were trying to hunt down the mouse but it wasn’t easy during which time I strongly demanded to change my room immediately. This was done instantly with the help of Room Service staff which took only few minutes. We were happy to get an empty room as we knew the Hotel was sold out. Facilities are adequate; property is well maintained but appears slightly retiring especially the Bathroom door that makes a strange and loud tweaking sound which is very annoying. Staff at Reception and Concierge is nothing short of exception but the Restaurant service is lethargic although they tend to go the extra mile. The stay could have been a lot better without the one-off incident and without corporate bookings during our stay but I understand this property is their top pick. I would very much prefer to make a second visit putting all of this behind us as it is indeed one of the best properties I have seen across Lonavala subject to getting a good deal. Here's hoping the services will improve until my next stay. Good luck!

          Reviewed July 24, 2017

          Dear Guest Greetings !!!!! Thank you for your review. We appreciate your efforts to penned down certain lapses in our services rendered . Its been our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. And we have fallen short to the guest expectation . We will take corrective action wherever required . We are happy to note you have really liked our Resort and also its services. Your appreciation goes a long way to motivate my team members. Its our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. Do visit us again . Regards Domnick Rodrick General Manager

          Responded February 09, 2019
          The Lagoona Resort
          8.4
          Excellent
          Bhaumik from India
          Family with young children
          Deluxe Room
          Stayed 2 nights in April 2017

          Nice property, extremely courteous staff”

          Big property - nice and clean and well equipped with restaurant and gaming zone and sufficient parking space. Extremely courteous and friendly staff. Great place if u have a small kid. Spacious rooms where my kid could move around inside the room and have fun. Also enuf space in the property for us to move around n for hmm to explore. Just one drawback. We found the food ordinary (except breakfast). All in all a very satisfying experience.

          Reviewed April 17, 2017

          Dear Guest , Greetings !!!!! Thank you for your review. We are happy to note you have really liked our Resort and also its services. Your appreciation goes a long way to motivate my team members. Its our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. Do visit us again Regards Domnick Rodrick General Manager

          Responded February 10, 2019
          The Lagoona Resort
          8.8
          Excellent
          Mandar from India
          Couple
          Deluxe Room
          Stayed 1 night in June 2016

          Hotel location is good”

          Suggestion Hotel should keep 5 bikes for the guest who checks in. It will be convenient for guest who wants to go to market area for any kind of shopping. As taking out car on the small roads all the time is very difficult and time consuming. For this u can also keep nominal charges who ever wants to higher the bikes

          Reviewed July 01, 2016

          Dear Guest, Thank you for taking the time to post a review following your stay with us. I was happy to read that you had spent your vacation with us and had a wonderful stay. I am delighted that you appreciate the service of the staff and that they were able to make your stay memorable.The entire team extends their gratitude for your comments and which will inspire our hosts to continue creating memorable moments for our guests. Warm regards, Domnick Rodrick General Manager

          Responded February 10, 2019
          The Lagoona Resort
          9.7
          Exceptional
          priti from India
          Couple
          Deluxe Room
          Stayed 1 night in September 2014

          BEST RESORT IN LONAVALA”

          view from our room, ambience and the atmosphere

          Me and my hubby had a wonderful time in the resort as the climate was awesome. The view from our room was very beautiful. Whole mountain view it was. The pond view from our room was also very beautiful as it has ducks and turtle and fishes inside.... overall we had a very good experience in Lagoona Resort. We would suggest our friends also to visit the same resort. ...

          Reviewed September 07, 2014

          Dear Guest, Thank you for taking the time to post a review following your stay with us. I was happy to read that you had spent your vacation with us and had a wonderful stay. I am delighted that you appreciate the service of the staff and that they were able to make your stay memorable.The entire team extends their gratitude for your comments and which will inspire our hosts to continue creating memorable moments for our guests. Warm regards, Domnick Rodrick General Manager

          Responded February 10, 2019
          The Lagoona Resort
          8.0
          Excellent
          Vinod from India
          Family with young children
          Stayed 2 nights in June 2013

          Room with a mountain view.”

          View from balcony. Food. Quite.

          I had 2 rooms. One faced the city and other faced the mountain. We liked the one facing the mmountain. There is a big pond behind the hotel with lots of fishes. They had some ducks as well. Best time to go when the monsoon arrives. Somtime one can hear the highway noise. Room was clean. While we were looking at beautiful view we left the balcony door open and invited some mosquitoes. They provided some repellent at our request.

          Reviewed June 19, 2013

          Dear Guest, Thank you for taking the time to post a review following your stay with us. I was happy to read that you had spent your vacation with us and had a wonderful stay. I am delighted that you appreciate the service of the staff and that they were able to make your stay memorable.The entire team extends their gratitude for your comments and which will inspire our hosts to continue creating memorable moments for our guests. Warm regards, Domnick Rodrick General Manager

          Responded February 10, 2019
          The Lagoona Resort
          8.0
          Excellent
          Ashley from India
          Family with young children
          Stayed 1 night in May 2013

          Great weekend”

          The Pool, The kids play area, and the food

          We stayed here after a bad experience at another resort, this was heaven compared to the other resort. The rooms were clean,the breakfast and dinner had a large variety and live counters. The room has a pull out sofa cum bed, which is very useful if you have kids. They do have a small indoor play area which has a few video games, pool and Foosball. They have a nice pool with a kid’s section. They also have a nice outdoor play area with slides, swings and a trampoline. The negatives were:-The bathroom was stinking when we entered as they had not cleaned the room very well and the shower curtain was covered with mold. Overall, a great experience, will definitely go again.

          Reviewed June 13, 2013

          Dear Guest, Thank you for taking the time to post a review following your stay with us. I was happy to read that you had spent your vacation with us and had a wonderful stay. I am delighted that you appreciate the service of the staff and that they were able to make your stay memorable.The entire team extends their gratitude for your comments and which will inspire our hosts to continue creating memorable moments for our guests. Warm regards, Domnick Rodrick General Manager

          Responded February 10, 2019
          The Lagoona Resort
          7.2
          Very good
          Ashwin from India
          Family with young children
          Deluxe Room
          Stayed 1 night in July 2018

          Good experience but expensive”

          Property is very good. I stayed for 1 night. B/F and dinner was good too. However it is bit pricey. Hot water was a problem in my room. I tried to call the maintenance, however they tried to fix, but still I didnt get any hot water in my room...

          Reviewed July 31, 2018

          Dear Guest Greetings !!!!! Thank you for your review. We appreciate your efforts to penned down certain lapses in our services rendered . Its been our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. And we have fallen short to the guest expectation . We will take corrective action wherever required . Do visit us again to see the difference. Regards Domnick Rodrick General Manager

          Responded February 13, 2019
          The Lagoona Resort
          3.6
          Pranav from India
          Family with young children
          Deluxe Room
          Stayed 1 night in June 2018

          Hopeless”

          It would have been a good property once upon a time, but its very obvious that its no longer the type of property which can be regarded as luxury. Its a worn out property, in desparate need for renovation & total disregard for cleanliness. Intercom not working, & had to go to reception everytime for ordering anything, maintainence staff took 5hrs to restore the same. In Room dining sent wrong order thrice, had to wait for 30min for plates to be sent, had to change rooms due to cockroach, and the list of blunders goes on and on. Overall, a hopeless property, where i checked out on 2nd day itself inspite of having a 3 day booking.. Unfortunately, there is no system of negative ranking, since this property qualifies for such rankings only.

          Reviewed July 03, 2018

          Dear Guest Greetings !!!!! Thank you for your review. We appreciate your efforts to penned down certain lapses in our services rendered . Its been our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. And we have fallen short to the guest expectation . We will take corrective action wherever required . Do visit us again to see the difference. Regards Domnick Rodrick General Manager

          Responded February 09, 2019
          The Lagoona Resort
          6.4
          Good
          Ankit from India
          Couple
          Deluxe Room
          Stayed 2 nights in April 2018

          A good property with great untapped potential”

          The property is good and big but is a bit outdated. We saw some renovation work going on at one wing of the hotel. Hence, assuming the hotel to be upgraded with more modern rooms and equipments. The room size was good and came a queen sized bed, sofa-cum-bed, study table, and balcony. There was no fan but the air-conditioning was on 24x7, even when we were not in the room. The location of the hotel is good. It is a bit inside and offers calm, serene stay. One side of the hotel faces the expressway and the other a hill. The expressway view is not the best as we see other hotels and properties around quite a lot. It does not give a feeling of being on a hill station. Overall the hotel is good but the facilities like swimming pool, games room, and the guest rooms need an upgrade. If done well the hotel could be one of the best in Lonavala.

          Reviewed April 29, 2018

          Dear Guest Greetings !!!!! Thank you for your review. We appreciate your efforts to penned down certain lapses in our services rendered . Its been our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. And we have fallen short to the guest expectation . We will take corrective action wherever required . Do visit us again to see the difference. Regards Domnick Rodrick General Manager

          Responded February 13, 2019
          The Lagoona Resort
          7.6
          Very good
          Sourabh from India
          Family with young children
          Deluxe Room
          Stayed 1 night in January 2019

          Very good”

          It was a pleasant stay overall.

          Reviewed January 04, 2019

          Dear Guest , Greetings !!!!! Thank you for your review. We are happy to note you have really liked our Resort and also its services. Your appreciation goes a long way to motivate my team members. Its our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. Do visit us again Regards Domnick Rodrick General Manager

          Responded February 10, 2019
          The Lagoona Resort
          9.6
          Exceptional
          Vanshaja from India
          Family with teens
          Deluxe Room
          Stayed 2 nights in September 2016

          Very Good Hotel, very good experience ”

          Excellent experience. It's got a great vibe :)

          Reviewed September 06, 2016

          Dear Guest, Thank you for taking the time to post a review following your stay with us. I was happy to read that you had spent your vacation with us and had a wonderful stay. I am delighted that you appreciate the service of the staff and that they were able to make your stay memorable.The entire team extends their gratitude for your comments and which will inspire our hosts to continue creating memorable moments for our guests. Warm regards, Domnick Rodrick General Manager

          Responded February 10, 2019
          The Lagoona Resort
          8.0
          Excellent
          husaini from India
          Couple
          Stayed 2 nights in September 2014

          best for value”

          best value for money

          best value for money great stay

          Reviewed September 24, 2014

          Dear Guest, Thank you for taking the time to post a review following your stay with us. I was happy to read that you had spent your vacation with us and had a wonderful stay. I am delighted that you appreciate the service of the staff and that they were able to make your stay memorable.The entire team extends their gratitude for your comments and which will inspire our hosts to continue creating memorable moments for our guests. Warm regards, Domnick Rodrick General Manager

          Responded February 10, 2019
          The Lagoona Resort
          8.0
          Excellent
          Anish from India
          Family with young children
          Stayed 1 night in May 2013

          It's a present stay”

          Location , food , pool

          Comfortable stay...

          Reviewed June 06, 2013

          Dear Guest, Thank you for taking the time to post a review following your stay with us. I was happy to read that you had spent your vacation with us and had a wonderful stay. I am delighted that you appreciate the service of the staff and that they were able to make your stay memorable.The entire team extends their gratitude for your comments and which will inspire our hosts to continue creating memorable moments for our guests. Warm regards, Domnick Rodrick General Manager

          Responded February 10, 2019
          The Lagoona Resort
          1234
          This is a popular property. Don't miss out!

          Back to search results

          Back to room choices

          |

          Dismiss

          The Lagoona Resort
          |Very good 7.0
          ×
          Check in. Step out.
          Experiences on Agoda. Because your room is just the beginning.

          • Very good location