Exceptional”

6 stars hotel with modern facilities, spacious room, valet parking for guest, amazing Qualities dinner buffet. Best of all, roof top open onsen over looking the whole Lake Toya, what a wonderful view. Not forgetting night firework, that take your night away. For improvement, need to polish up front desk English.

Relaxation”

Beautiful large room! Room layout really practical and radiated a relaxing atmosphere. Beautiful view over the lake. The onsen was wonderful, especially the infinity onsen pool on the rooftop. Overall very relaxing experience. If I’d have to mention a negative side then the only thing would be the buffet which can be a bit noisy (families with kids). Food was great though, just the atmosphere wasn’t anywhere near as relaxing as the rest of the hotel. I wish they had an option to have private breakfast (and dinner).

Nice resort hotel”

We drove to the hotel and were welcomed by nice staff who helped with parking and our luggage. The room was very spacious and facing the lake. The lake view was really nice! Don’t miss the fireworks at 20:45 daily in Apr to Oct. There were wide selection for both breakfast and dinner buffet, but it would be much nicer if there was seafood in dinner. Highly recommended!

Very crowded!”

Pro: - location, lake side view - excellent onsen on the roof - friendly staffs - good selection of foods at the buffet Cons: - very crowded, dinner buffet need to wait for 15mins - food quality is reasonable but it can be better for price I paid

Top Resort Who Can Do Much Better! :-)”

Great Resort and Location at the Center of Toya with spectacular daily fireworks show. Great Room & Amenities with very attentive staff. But I believe you can do better, as i want to suggest the followings: 1. Keep the window in public onsen clear, so we can enjoy the breathtaking Toya lake view at the best. 2. You provide great beef meat material quality, but the cooking can be better to have better taste and quality. 3. Nonokaze can provide Crab Dinner buffet as available option. 4. As you doesn't provide lunch, you can partnership with some local surrounding restaurant to provide end to end whole day great service as value add. We were very confused what and where to get good lunch at the time of stays. 5. Kaiseki dinner menu can be better. And time to serve the whole course meals can be faster. 2+ hours to finish is quite too long. Big Hope Nonokaze resort can be much better, You have the potential! Thank you.

Great spa escape. View from the lounge, serene, ceiling high window lake view and ofcourse fireworks”

This is a spa resort. Very nice hotel, clean of course with japanese standard. Breakfast is excellent, plenty of variety international dishes as well as japanese type. Hot meals, cold breakfast are all delicious. Variety and quality of food are excellent. Onsen spa is a must try. They changed it with the male onsen spot every other day. Skin care options are splendid. Rooms are big, very nice view to the lake and clean. My families even directly stating coming back and does not want to continue the journey once we settled in this very nice hotels. :) We tried the kaiseki dinner as well. Quality of the food is good, they need to speed up the serving a bit, coz waiting time between meals takes our firework watching. Should have ordered the 5.30 pm meals instead the 6 pm. It takes more than 2.5 hours to finish the kaizeki dinner. Enjoyed our stay there. For lunch there are many eateries just close to the hotel.

The only hotel you should stay in the area”

It was an exceptional experience the moment we arrived - check in was smooth and the front desk receptionist politely explained everything required. Despite the price tag, I highly recommend this hotel to anyone. The buffet selection was great and the view from the hotel room of the riverside fireworks in the evening was fantastic! The onsen experience is also a must try 👍

Nice view”

This hotel include buffet breakfast and dinner.. have lot type of food, drinks and desserts... got kids food too.. Room view is excellent and exactly in front of lake and fireworks view. Free valet parking . feel great to stay here.. Cons: when first arrive, i dont know where it is because the building got no display of Hotel name.. 😅

Nice place to stay in lake toya.”

Very nice place to stay in lake toya, and recommended hotel if you want to stay in lake toya. The room and facilities at the hotel its very nice. Dinner and breakfast buffet quite good taste and variety.

Wonderful hot spring pool”

Great buffet and view

Excellent Service”

Rooms are very spacious and spotlessly clean , with stunning view of the Lake Toya. The staff are friendly and extremely helpful! We bought some fruits to the hotel and asked for a knife for cutting. They eventually helped us cutting all of them and returned us a very beautiful fruit platter! We are truly amazed by their service!

Well Managed !”

On arrival staff will help to unload your bags and park your car 😊 and the location fronting the Lake cannot be any better. Good spread of food for both dinner and breakfast and friendly staff throughout. It was a relaxing stay.

Excellent view, restful atmosphere”

An idyllic place to relax and unwind while enjoying the view and the general atmosphere.

Great View”

Beautiful location overseeing the lake - can see fireworks from room. Good facilities. On the pricey side. Can pass on Kaiseki option.

Tan from Singapore”

Excellent view from hotel lobby. Front desk staff were very helpful and friendly. Good buffet spread. However restaurant staff service level was only satisfactory. Enjoyed my stay in the hotel.

Everything is good, except the dinner buffet ”

nice staff, nice room, nice hot pot.

Exceptional”

Easy to get here via free shuttle bus from Sapporo station which you need to book in advance. Was welcome by staffs upon arriving at the hotel and the check in was fast and easy. Room looks exactly as per in the pictures provided. The room was spacious, modern/japanese style, clean and has lots of amenities. The view from the room and the buffet restaurant were spectacular. We were able to get a clear view of Mount Yotei and Lake Toya during our stay. There was fireworks display at night as well which was great. We were able to see the scenic view of the lake and mountain from the private onsen. The temperature of the onsen can be adjusted as well. The buffet dinner and breakfast offer a lot of varieties from japanese, western to chinese. Overall, we were very pleased with our stay here and wished it could have been longer.

No other place to compare”

Our stay was perfect to the very single detail; the view in the room is breathtaking; room is huge and very clean; you are given so many clothes to wear as you wish(yukata , “working” clothes and pajamas) and fresh ones every night; great selection of buffet; staff is helpful and location is great for fireworks; The toilet is a bit smelly don’t know why and one of the staff in the front desk was kind of rude when she hears English and just pointed us to another staff without even a smile, quite surprised

Good”

Stayed at Nonokaze club and normal room (2 different type), spent 2 nights in this resort. Nonokaze room you will get more amenities, we stayed in a room with private bath tub which is nice. The normal room is below our expectation. By paying about USD 450 per room per night includes breakfast and dinner, overall it is below my expectation. Dinner and breakfast are the same, nothing special. We are very disappointing with the dinner as there is not much seafood - no crab ok.... we were given a voucher for special meal on the 2nd night which you can handover to the chef in the life counter-japanese, chinese, western, again another big disappointment, they give you fried chicken, extra rice for Sushi (LOL), we had a good laugh after receiving the special menu! (We booked 2 rooms, 4 people). Services is just average. Nothing special with this hotel. Overall, not worth of the money

Great view of lake toya !!”

This hotel exceeded my standards totally !!!! My group and I settled for a high floor on the 7th floor!!! Do pay a little extra for the high floor and you will find it will be totally worth it!!! got a room right smack in the middle of the hotel so had views from left to right of lake toya!!! rooms is huge with the ample space to move around!!! buffet is a really wide spread!!! comparable with 5 stars hotel buffet spread!!! do look out for the fireworks everyday at 8.45pm. it last from left to right of lake toya!! if u have a room on the high floor then watch it in the comfort of your room!!! on the top floor there is the public onsen for female and male as well but if u wan a private onsen its chargeable as well for only 50 mins but must be reserved in advance. a pity we only stayed 1 night as we were driving across hokkaido but will definitely stay there again if we passed through that area.