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The Lapis Hotel

"Had a lovely 2 days here, the staff especially Van were wonderful, exceptionally friendly and helpful."

Adrienne - April 24, 2019
Standard Double or Twin Room The Lapis Hotel
Lobby The Lapis Hotel
Lobby The Lapis Hotel
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The Lapis Hotel

21 Tran Hung Dao, Hoang Kiem,, Hoan Kiem District, Hanoi, Vietnam, 10000 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in [24-hour]
Hassle-free check in
Close to Vietnamese Women's Museum
Within 580 m of property
See map
Popular landmarks
Cay Cau 20 m
Embassy of Peru 170 m
Benh Vien Da Khoa Ha Noi 180 m
Embassy of Algeria 260 m
LeChat Studio 260 m
Phòng Khám Đa Khoa Dr. Binh Tele_Clinic 330 m
The Huc Bridge 330 m
Nguyen Frères 360 m
August 19 Garden 430 m
Mai's Cafe 440 m
Nearby landmarks
Vietnamese Women's Museum 580 m
Hoa Lo Prison 1.16 km
St. Joseph's Cathedral 1.21 km
Old Quarter 1.67 km
Vietnam Military History Museum 2.19 km
Temple of Literature & National University 2.33 km
One Pillar Pagoda 2.79 km
Ho Chi Minh Mausoleum 2.9 km
Presidential Palace Historical Site 3.1 km
Vietnam Museum of Ethnology 6.27 km
8.3

Excellent

Location rating score

700 meters from city center
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Your dates are popular among travelersUsers are booking a place in Hanoi every 7 minutes on Agoda.com
Value for money8.7
Distance to city center1.5 km
Location rating8.3
Nearest airportGia Lam Airport (VVGL)
Distance to airport4.2 km

Rooms available at The Lapis Hotel

Executive Suite City View
Executive Suite City View
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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Deluxe City View
Deluxe City View
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed or 2 single bed...
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Connecting Room
Connecting Room
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 double bed & 2 single bed...
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Superior City View
Superior City View
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 double bed or 2 single be...
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Deluxe Double or Twin Room with City View
Deluxe Double or Twin Room with City View
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 2 single beds or 1 queen be...
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Executive Suite
Executive Suite
...
  • Room size: 45 m²/484 ft²
  • Shower and bathtub
  • 1 double bed
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Family Connecting Rooms
Family Connecting Rooms
...
  • Room size: 60 m²/646 ft²
  • Shower and bathtub
  • 2 single beds and 1 queen b...
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Superior Double or Twin Room with City View
Superior Double or Twin Room with City View
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 2 single beds or 1 queen be...
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Double Deluxe
Double Deluxe
...
  • Shower
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Double Superior
Double Superior
...
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    Frequently asked questions

    What time is check-in and check-out at The Lapis Hotel?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to The Lapis Hotel?

    The Lapis Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 27000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at The Lapis Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Lapis Hotel has a car park that's close to the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

    What is the smoking policy at The Lapis Hotel?

    The Lapis Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

    See map
    Explore the neighborhood

    What people love about The Lapis Hotel

    • 7.6
      Very good
      Location

      "1.5km walk to central heart for hanoi and opposite the hotel with nice restaurants"

      YannSiang

      |

      January 17, 2020

    • 8.8
      Excellent
      Breakfast

      "Decent breakfast and pool (not that big but perfect to cool down)."

      Ebrahim

      |

      December 1, 2019

    • 8.4
      Excellent
      Cleanliness

      "Facilities are clean, very classy look when you first enter."

      Vanessa

      |

      December 18, 2019

    Property ranking|Compared to 3,054 Hanoi properties
    See all rankings
    Cleanliness score
    9.3/10
    Room size
    38 sqm.
    Service score
    9.3/10
    Review score - United States
    8.9/10
    Better than
    97
    %
    of Hanoi properties
    Bigger than
    96
    %
    of Hanoi properties
    Better than
    95
    %
    of Hanoi properties
    Better than
    95
    %
    of Hanoi properties
    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

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    Overall rating:
    8.9
    Excellent
    1,697 reviews
    Cleanliness
    9.2
    Facilities
    8.7
    Location
    8.3
    Read all reviews >
    What travelers say they love:
    The staff were incredibly helpful and genuine, thank you for...
    Steven from Hong Kong
    Solo traveler
    More about The Lapis Hotel

    More about The Lapis Hotel

    Ideal for fun and relaxation, The Lapis Hotel is located in the Hoan Kiem District area of Hanoi. Only 22 km away, this 4-star hotel can be easily accessed from the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.

    The Lapis Hotel offers impeccable service and all the essential amenities to invigorate travelers. Free Wi-Fi in all rooms, 24-hour security, daily housekeeping, postal service, taxi service are just a few of the facilities that set The Lapis Hotel apart from other hotels in the city.

    Step into one of 70 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, bathroom phone, carpeting, complimentary instant coffee, complimentary tea which can be found in some rooms. The complete list of recreational facilities is available at the hotel, including hot tub, fitness center, sauna, outdoor pool, massage. The Lapis Hotel is your one-stop destination for quality hotel accommodations in Hanoi.

    Show less

    Most talked about facilities

    Swimming Pool
    21 mentions
    Housekeeping
    14 mentions
    Breakfast
    13 mentions
    Food & Dining
    6 mentions

    What they offer

    9.6
    Exceptional

    "Roof top pool also brilliant and a great way to cool off at ..."

    Adrienne

    |

    April 24, 2019

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Buffet

    Restaurants on site

    Gambetta Restaurant
    Cuisine:American, Asian
    Menu:Buffet, A-la-carte

    Nearby restaurants

    Vietnamese cuisine
    Vietnamese cuisine
    Bep Quang
    120 m Vietnamese
    Rolling BBQ
    350 m Vietnamese
    Square Cafe
    370 m Vietnamese
    American cuisine
    American cuisine
    The Moose & Roo Smokehouse
    460 m American, Bar, Barbecue
    Starbucks
    470 m American, Cafe
    Jacksons Steakhouse
    540 m American, European, Gluten Free
    Asian cuisine
    Asian cuisine
    king BBQ
    40 m Asian, Barbecue, Korean
    Ngon Restaurant
    50 m Asian, Vietnamese
    Vi Quang Restaurant
    200 m Asian, Vietnamese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of The Lapis Hotel from real guests

    Overall rating
    8.9
    Excellent
    From 1697 reviews
    9.3Room comfort and quality
    9.3Service
    9.2Cleanliness
    Agoda Reviews (955)Booking.com Reviews (742)
    Rating via Agoda8.8
    /
    10
    Cleanliness9.2
    Facilities8.7
    Location8.3
    Service9.2
    Value for money8.7
    High score for Hanoi
    Rating
    9+ Exceptional (265)
    8-9 Excellent (79)
    7-8 Very Good (63)
    6-7 Good (19)
    <6 Below Expectation (16)
    Time of the year
    Mar - May (87)
    Jun - Aug (146)
    Sep - Nov (139)
    Dec - Feb (70)
    Don't miss out!Users are booking a place in Hanoi every 7 minutes on Agoda.com
    All guests (955)
    All room types
    All languages

    Show reviews that mention 

    Showing 442 verified guest comments
    12345
    10.0
    Exceptional
    Magic from Hong Kong
    Solo traveler
    Standard Double or Twin Room
    Stayed 2 nights in June 2018

    Thanks for upgrading my stay x love this Hotel & staffs. ”

    I love every details of this Lapis hotel in Hanoi . As that was My last stop in Vietnam trip before finishing off my holiday in where I didn’t expect too much in Hanoi initially. Very pleasant ending trip . Hardware : rooftop swimming pool , Mosaic of the Jacuzzi , even the small thing like the light switch / electric button / toilet / bath room & toiletries etc........( compared with other hotels i stayed in Vietnam such as SGN DAD ...) Software: All staffs are friendly , smiley & very willing to help , very well communicate skill, special thanks to Nguyen Hong Thai the manager & Mai, Hong the reception all staffs were taking extra care of my needs ...as to compensate my loss of 1st night stay in the Lapis hotel ( By no mean , I had bad experience in others hotel where I were moved in with unexpected situation ... Mmmm I totally felt so unlucky for my 1st time / 1st night in Hanoi - having said that I only liked the balcony in that room for that hotel to be fair x but nothing else I liked there ) sorry , have to be very honest about my feelings . Highlights : I would say the 2nd night in Lapis hotel wiped off the upsetting feelings... but I still would love to stay there longer than 1 night though 😆 seems like ordered full set meal but missing my (main) dessert at the end... I would have given full points (100) for my stay if I could have stayed the total 2 nights in the Lapis hotel as booked initially .”) Now is 95 points. Definitely will come back & stay in this hotel again , please keep it up ;)

    Reviewed June 22, 2018

    Dear Magic, We thank you for your sharing your comment regarding your recent stay at The Lapis Hotel. It is great to learn that the pool, jacuzzi, facilities and staff especially Thai, Hong and Mai from Front Desk delighted you. This is always nice to read. However, I regret to learn about relocation you to our sister’s hotel that you had to encounter during your stay. Let me extend my sincerest apologize for any inconvenience you were subject to. We will definitely review with our staff to continue our improvement. My team and I hope to warmly welcome you back to the hotel for a more satisfactory stay. Sincerely, Nguyen Phuong Chi (Ms) General Manager

    Responded June 27, 2018
    The Lapis Hotel
    9.2
    Exceptional
    Mike from United States
    Solo traveler
    Connecting Room
    Stayed 9 nights in October 2017

    Top boutique hotel in Hanoi ”

    This was my first stay in Hanoi, and my experience at The Lapis Hotel could not have been more accommodating. The hotel was brand new, very clean, modern and aesthetically pleasing. My room was very comfortable. The best part of my stay was the staff. They went out of their way to make my stay in Hanoi the absolute best it could have been. The level of customer service I received was unparalleled. No matter the question, or what my needs were, the friendly and professional staff at The Lapis went above and beyond, to make sure I was taken care of. Their level of customer service is the "gold standard" that other hotels should be measured by. I highly recommend The Lapis Hotel, and would definitely stay there again.

    Reviewed October 25, 2017

    Dear Mike, It is such a wonderful feeling to read your review. It is truly precious for us to know your experience so we can keep up with the good work and feel more motivated to bring further satisfaction to our guests. I am happy to know that you enjoyed the stay especially with our hotel cleanness, staff and services. I have shared your comment with my team members to encourage their work. Thank you very much for sharing your feedback with us and the traveler community. We would love to see you again in your next trip to Hanoi and wish you the best of all. Sincerely, Nguyen Phuong Chi (Ms.) General Manager

    Responded October 26, 2017
    The Lapis Hotel
    10.0
    Exceptional
    Neul-yi from South Korea
    Group
    Standard Double or Twin Room
    Stayed 1 night in August 2017

    The best service and good location!”

    I really enjoyed to stay in the lapis hotel. the service of this hotel impressed me. It was all rainy except the last day of my trip. Because of that I couldn't go to Ha long bay but on the final day. The flight was late at night so it wasn't a problem going there. However, once I went out for trip then of course I needed to take a shower.(don't want to be stinky passenger) Even i checked out early in the morning , they let me use the facilities like shower room and yakusi in the hotel. Ha long bay was the place I really wanted to visit and they made it possible! The location, swimmng pool and room are absolutely great! For surely no need to mention about the service. 👍🏻 I would choose this hotel if I have chance to visit Hanoi again. You won't regret to stay here :)

    Reviewed August 29, 2017

    Dear Neul-yi, It is truly rewarding to receive such a wonderful feedback from you regarding your recent stay and to learn that your experience with us exceeds your expectations. Once again, thank you for your feedback and we look forward to welcome you again in the near future. Sincerely, Nguyen Phuong Chi (Ms) General Manager

    Responded August 30, 2017
    The Lapis Hotel
    9.2
    Exceptional
    Shimon from Israel
    Couple
    Superior City View
    Stayed 1 night in September 2018

    Great value for money!”

    Super clean, smells good and has a good vibe. The staff is very courteous and helped with whatever we needed. While the decor is pretty outdated, the hotel feels new. The room is big enough and comfortable. Please note that if you order a double bed - they just put the twin ones next to each other, which blocks access to all lightening switches and makes the reading lights unusable. Our room was at the back of the hotel and so the view was to another, very close, building. It did make for a quiet night though. The pool on the roof is cozy and fun and there’s a decent “gym” with weights, a bench and some treadmills. There’s a really nice jacuzzi as well and a dry and wet saunas. The location is really nice since it’s a bit further from the all-touristic old town and this feels more quiet and more a part of the genuine city, with wide boulevards and plenty of places to eat at. It’s also a 10 min walk away from Hoan Kiem lake.

    Reviewed September 18, 2018

    Dear Shimon, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your feedback on our location, staff, decor, health club... are truly heart-warming. This would certainly boost their confidence in delivering excellent service. We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again soon. Sincerely, Nguyen Phuong Chi (Ms) General Manager

    Responded September 27, 2018
    The Lapis Hotel
    9.6
    Exceptional
    Jessica from United States
    Family with young children
    Standard Double or Twin Room
    Stayed 2 nights in February 2019

    Beautiful hotel”

    We loved this place. Feels opulent but reasonably priced. We arrived late at night and when we crawled into bed we were instantly relaxed because it was so comfortable. Location is about 20 min walk to Hoan Kiem Lake and the Old Quarter area. This area seemed more posh/boutique than the Old Quarter. It is close to the opera house and luxury shopping as well as many restaurants. If we make it back to Hanoi we will stay here.

    Reviewed March 08, 2019

    Dear Jessica, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your feedback on our location is truly heart-warming. This would certainly boost their confidence in delivering excellent service. We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again soon. Sincerely, Nguyen Phuong Chi (Ms) General Manager

    Responded March 13, 2019
    The Lapis Hotel
    9.2
    Exceptional
    Wee from Malaysia
    Group
    Executive Suite City View
    Stayed 2 nights in June 2017

    Beautiful and clean boutique hotel.”

    We (three adults) stayed in the Executive Suite City View with an extra bed in the sitting room. We enjoyed the stylishly furnished and clean rooms which were equipped with smart televisions and internet access. The bathroom toilet was unfortunately blocked after a flush on our first night, but this was rectified promptly in the morning. The infinity pool on the roof although small was an added bonus and the gym adequately equipped. We enjoyed the breakfast buffet especially the tasty and aromatic phở bò. The hotel was situated within walking distance or a short taxi ride to a range of good restaurants. Overall, we had a good time at the Lapis Hotel and would stay here again.

    Reviewed June 28, 2017

    Dear Wee, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your feedback on our furnitures, health club & restaurant are truly heart-warming. This would certainly boost their confidence in delivering excellent service. We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again soon. Sincerely, Nguyen Kim Thu (Ms.) Hotel Manager

    Responded June 30, 2017
    The Lapis Hotel
    10.0
    Exceptional
    cherry from Philippines
    Couple
    Standard Double or Twin Room
    Stayed 3 nights in November 2017

    Best hotel in Hanoi”

    My husband and I stayed in Lapis for 4 days and 3 nights. We super loved the hotel- from facilities, buffet breakfast to hotel staffs. Everything was amazing. The hotel was very well maintained. The buffet breakfast has a wide range of choices and it’s awesome. The staffs (guards, bellboys, food attendants, room attendants and receptionists) were hospitable and we were warmly welcomed. We will definitely be back and will greatly recommend Lapis hotel to our family and friends. We already miss our room and the buffet breakfast. :-)

    Reviewed November 05, 2017

    Dear Cherry, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your feedback on our facility, breakfast, staff are truly heart-warming. This would certainly boost their confidence in delivering excellent service. We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again soon. Sincerely, Nguyen Phuong Chi (Ms) General Manager

    Responded November 06, 2017
    The Lapis Hotel
    9.6
    Exceptional
    Van from United States
    Couple
    Superior City View
    Stayed 2 nights in May 2017

    It was a pleasant experience at Lapis. ”

    The only cons we had is the location is little far from Ho Hoan Kiem for people like to walk like us. The hotel itself is very nice. After a long day walking, we felt so good to come back to a place like Lapid. The staffs is extremely helpful and friendly. The room is nice, comfortable, and modern. We changed the hotel after 2 days staying since we wanted new experience. We tried The Ann hotel which is down the street abd 4 stars, and we must say we miss the Lapid already. Its worth the money to stay at Lapid. Will come back here again next time.

    Reviewed May 26, 2017

    Dear Mr/Ms. Van, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your feedback on our hotel staff, room, facilities... are truly heart-warming. This would certainly boost their confidence in delivering excellent service. We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again soon. Sincerely, Nguyen Kim Thu (Ms.) Hotel Manager

    Responded June 02, 2017
    The Lapis Hotel
    7.6
    Very good
    Binh from Vietnam
    Business traveler
    Standard Double or Twin Room
    Stayed 3 nights in September 2018

    Located in the hustling city of Hanoi”

    Lapis Hotel is a good place to stay. It takes about 45 minutes from airport to the hotel. There are some outstanding restaurants in front of the hotel. Just them out for the local cuisines and you will definitely love those meals. I found out the sticky rice shop right in the left side of the hotel. It’s good and cheap. Xoi Yen is well known in the Old Quarter just some steps to the left side. Check in and check out are fast and efficient. I love the lobby surrounding and ambience. You can walk from the hotel to Walking Street of Hoan Kiem Lake at the weekend. The hotel provides the sauna and pool FOC. The side rooftop pool is humble but nice to give it a try. Room conditions are very good and very comfortable bed. A quick note to the hotel that pls Check the Special Requirements for each booking. I requested a big bed/double bed but they gave me a twin.

    Reviewed September 23, 2018

    Dear Binh, We thank you for your sharing your comment regarding your recent stay at The Lapis Hotel. It is great to learn that the hotel location and roomn delighted you. This is always nice to read. However, I regret to learn about wrong bedding arrangement that you had to encounter during your stay. Let me extend my sincerest apologize for any inconvenience you were subject to. We will definitely review with our staff to continue our improvement. My team and I hope to warmly welcome you back to the hotel for a more satisfactory stay. Sincerely, Nguyen Phuong Chi (Ms) General Manager

    Responded September 27, 2018
    The Lapis Hotel
    10.0
    Exceptional
    JunYuan from Singapore
    Couple
    Superior City View
    Stayed 1 night in September 2017

    BEST STAY HOTEL IN HANOI”

    We have a wonderful experience stay at the Lapis Hotel! Room are cosy. The facilities are fantastic and the staff are passionate and friendly. They have got a mini infinity pool, Jacuzzi, steam bathe and sauna located at the upper top level which we really enjoy it! Will definitely be the 1st choice when we back in Hanoi.

    Reviewed September 22, 2017

    Dear JunYuan, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your feedback on our room, staff, infinity pool, Jacuzzi, steam bathe and sauna are truly heart-warming. This would certainly boost their confidence in delivering excellent service. We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again soon. Sincerely, Nguyen Phuong Chi (Ms) General Manager

    Responded September 28, 2017
    The Lapis Hotel
    9.6
    Exceptional
    CHISAKO from Japan
    Couple
    Standard Double or Twin Room
    Stayed 1 night in March 2018

    Friendly stuff ”

    This hotel stuffs are very friendly and helpful. When I needed to call a Uber driver, they helped me until I got on the Uber. This place is quiet area, so we could sleep well night time, but we could walk to Ho Hoan Kiem. We really enjoyed staying this hotel. We would come back if we go to Hanoi again.

    Reviewed March 08, 2018

    Dear CHISAKO, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your feedback on our staff and location are truly heart-warming. This would certainly boost their confidence in delivering excellent service. We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again soon. Sincerely, Nguyen Phuong Chi (Ms) General Manager

    Responded March 09, 2018
    The Lapis Hotel
    9.6
    Exceptional
    Nancy from United States
    Solo traveler
    Superior City View
    Stayed 8 nights in April 2018

    Lovely oasis”

    This is a wonderful hotel. The rooms are very comfortable, and located just a few blocks from Hoan Kiem Lake. Great location. Even better--the staff, who are kind, friendly, knowledgeable and very helpful. It was a perfect landing spot for my arrival to a three-week trip in Vietnam. Rooftop pool is beautiful, and the breakfast is great. I would include it next time--a great way to start the day with a wide range of choices both Vietnamese and western.

    Reviewed April 29, 2018

    Dear Nancy, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your feedback on our room, location, staff, rooftop pool and breakfast are truly heart-warming. This would certainly boost their confidence in delivering excellent service. We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again soon. Sincerely, Nguyen Phuong Chi (Ms) General Manager

    Responded May 08, 2018
    The Lapis Hotel
    10.0
    Exceptional
    Céline
    Couple
    Deluxe City View
    Stayed 1 night in October 2019

    Great hotel!”

    After 1 week of non-stop traveling and trekking in Sapa, we needed to rest our mind and bodies in a nice hotel. And The Lapis did not disappoint us! When we arrived in the early morning, I felt very sick. The receptionist and the rest of the hotel staff kindly arranged us a room. The service in this hotel is excellent! About the room, the bed was comfy and the bathroom was nice and clean. Also, even though our room was facing the street, it was not noisy. We also loved the pool and the view it offered. We cannot say anything about the breakfast as we had to leave very early in the morning. All in all, we had a great stay there and we regret staying only 1 night. We definitely recommend this hotel!

    Reviewed October 25, 2019

    Dear Céline, We thank you so much for sharing your experience with other fellow travelers here regarding your recent stay at The Lapis Hotel! It is a pleasure to learn that the hospitality of The Lapis Hotel delighted you greatly. We appreciate also the nice word about our staff, room and service. Please rest assured that your great comment will be shared with our colleagues who will be very motivated. Thank you for your recommendation and we eagerly look forward to your next return visit. Sincerely, Nguyen Phuong Chi (Ms) General Manager

    Responded October 31, 2019
    The Lapis Hotel
    10.0
    Exceptional
    Olivia from Australia
    Family with young children
    Connecting Room
    Stayed 4 nights in June 2019

    Amazing hotel with attentive staff ”

    Very quiet and extremely clean hotel in walking distance from the lake and old quarter. Luc (doorman) was very hardworking and friendly. My daughter left her treasured teddy bear there, which we only discovered when we’d checked out & headed to Hoi An. After contacting the Lapis, they immediately went and looked for the teddy and offered to courier it to us, free of charge! What wonderful customer service & a highly recommended hotel. We loved our stay at the Lapis

    Reviewed June 27, 2019
    8.4
    Excellent
    Grace from Brunei Darussalam
    Couple
    Superior City View
    Stayed 1 night in March 2018

    Hotel in French Quarter”

    Stayed in superior city view room. Good. Shower a little cramped. Lapis beds have thick soft mattresses. Gym made up of 2 treadmills, 1 cycle machine, weights and a bench. Good location in French Quarter, easy walk to Hoan Kiem lake and Old Quarter. Felt safe exploring the streets. Etc at night.

    Reviewed March 04, 2018

    Dear Grace, We are very proud to learn how you enjoyed your stay at our The Lapis Hotel! Also it is always very pleasing to hear about our great hotel services who tirelessly take any opportunities to ensure our guests having great experiences at our property. Thank you very much for having spent time to share yours comments with us and we are looking forwards to welcoming you back to Hanoi soon! Sincerely yours, Nguyen Phuong Chi (Ms) General Manager

    Responded March 09, 2018
    The Lapis Hotel
    9.2
    Exceptional
    Josephine
    Family with teens
    Executive Suite City View
    Stayed 4 nights in June 2019

    Quiet, Clean and Comfortable ”

    Quietest hotel I have ever stayed at, nothing was too much trouble, rooms very clean and spacious. Beautiful linen and comfortable bed. Breakfast good and pool good at the end of a hot day. We loved our stay and will stay again. Only 10mins walk to Hoan Kiem lake. Our children loved the stay.

    Reviewed June 27, 2019
    8.8
    Excellent
    Charmarelle from Australia
    Couple
    Standard Double or Twin Room
    Stayed 1 night in September 2017

    Excellent”

    We stayed here for 5 nights in total. We were originally meant to stay only 4, however our Halong Bay Cruise was cancelled due to a storm, the staff were very accommodating and quickly found us a room at last minute. We didn't get breakfast so I can't comment on that. The staff were absolutely amazing. I remember Hai in particular, one of the male lobby staff, was very friendly and gave us some really lovely restaurant recommendations whilst waiting for our Uber one afternoon. The hotel itself was very luxurious, always very clean and smelt amazing (they have diffusers throughout the hotel). I make comment on the smell as we were staying at another hotel in Hanoi the week before and it absolutely stank. The pool is perfect with an absolutely amazing view. The deck area isn't very large, however this seems to be pretty standard across Hanoi. It was one of the best places that we stayed in Vietnam in terms of facilities and staff. If we are ever back in Hanoi, we will definitely stay here again.

    Reviewed October 03, 2017

    Dear Charmarelle, We thank you so much for sharing your experience with other fellow travelers here regarding your recent stay at The Lapis Hotel! It is a pleasure to learn that the hospitality of The Lapis Hotel delighted you greatly. We appreciate also the nice word about our staff especially Hai from Front Office, facility, cleanness and the Pool. Please rest assured that your great comment will be shared with our colleagues who will be very motivated. Thank you for your recommendation and we eagerly look forward to your next return visit. Sincerely, Nguyen Phuong Chi (Ms) General Manager

    Responded October 03, 2017
    The Lapis Hotel
    9.6
    Exceptional
    Kate from South Africa
    Solo traveler
    Stayed 2 nights in March 2017

    Lovely ”

    I loved staying at The Lapis Hotel - the staff were fabulous, the facilities incredibly new and comfortable. The food was delicious and the location excellent. The only complaint I have is that the room smelt of smoke from the previous guest (I'm guessing) which really lowered the value of the hotel for me.

    Reviewed March 30, 2017

    Dear Mr/Ms. Kate, We would like to thank you for choosing The Lapis Hotel during your stay in Hanoi. We are humbled to part of your memorable experience from the staff to the excellent location. We are very sorry to hear that there was a smell from previous guest before you stay. We already fixed immediately then. We are looking forward to having you here soon. Sincerely, THIZEAU Alexis (Mr.) General Manager

    Responded May 10, 2017
    The Lapis Hotel
    9.2
    Exceptional
    Mark from Sweden
    Couple
    Standard Double or Twin Room
    Stayed 4 nights in October 2017

    Excellent!”

    Our first stay at the Lapis hotel in Hanoi. Our experience is summed up by one Word; excellent. Really recommend this hotel, exceptional value for Money. Great boutique hotel.

    Reviewed October 18, 2017

    Dear Mark, We are very proud to learn how you enjoyed your stay at our The Lapis Hotel! Also it is always very pleasing to hear about our great hotel services who tirelessly take any opportunities to ensure our guests having great experiences at our property. Thank you very much for having spent time to share yours comments with us and we are looking forwards to welcoming you back to Hanoi soon! Sincerely yours, Nguyen Phuong Chi (Ms) General Manager

    Responded October 26, 2017
    The Lapis Hotel
    10.0
    Exceptional
    Thinh from Vietnam
    Family with young children
    Standard Double or Twin Room
    Stayed 1 night in June 2020

    Best hotel near old quater”

    It's only 10 minute walk from Hoan Kiem lake and quiet. The hotel is clean, good facilities. The staff is friendly and helpful. My kids love the rooftop pool. Breakfast was good. I wanted to rent a bike but there was only 1 flat tire bike in front of the hotel.

    Reviewed June 29, 2020
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