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The Light Hotel

"Thank you so much for your wonderful welcome, The Light Hotel."

Doris - May 27, 2019
Cozy Superior The Light Hotel
Lobby The Light Hotel
Swimming pool [outdoor] The Light Hotel
See all 51 photos

The Light Hotel

128-130 Hang Bong, Hoan Kiem District, Hanoi, Vietnam, 100000 - See map
Free Wi-Fi
Property highlights
Check-in/out [express]
Hassle-free check in
Close to St. Joseph's Cathedral
Within 360 m of property
See map
Popular landmarks
HEBE Store 100 m
Japan Supermarket 100 m
Duc Minh, Tailor made suit 140 m
Hang Da Galleria 190 m
Le Chalet Cafe 200 m
Bệnh viện Răng Hàm Mặt Hà Nội 200 m
Vietnam National Tuong Theatre 220 m
24h 260 m
Vietnam Country Tour - Day Tours 270 m
Magonn Design 270 m
Nearby landmarks
St. Joseph's Cathedral 360 m
Hoa Lo Prison 490 m
Old Quarter 700 m
Vietnam Military History Museum 710 m
Vietnamese Women's Museum 920 m
Temple of Literature & National University 1.16 km
One Pillar Pagoda 1.36 km
Ho Chi Minh Mausoleum 1.42 km
Presidential Palace Historical Site 1.6 km
Vietnam Museum of Ethnology 4.96 km
8.9

Excellent

Location rating score

Inside city center
  • 790 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Breakfast [free]

Cheaper than 81% of all properties in Hanoi in the last 24 hoursCompared to 3,054 Hanoi properties at Agoda for various dates
Value for money8.8
Location rating8.9
Nearest airportGia Lam Airport (VVGL)
Distance to airport4.6 km

Rooms available at The Light Hotel

Cozy Superior
...
  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 1 double bed
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Grand Suite with Terrace
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed or 2 single beds
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Junior Suite with City View
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 king bed
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Deluxe Room City View
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Junior Suite City View
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed or 2 single beds
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Cozy Twin Room
...
  • Room size: 22 m²/237 ft²
  • No Windows view
  • 2 single beds
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Grand Suite with Terrace
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 1 king bed
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Deluxe Room With Window
...
  • Room size: 26 m²/280 ft²
  • Shower and bathtub
  • 1 queen bed
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Cozy Superior Double Room
...
  • Room size: 22 m²/237 ft²
  • Shower
  • 1 king bed or 2 single beds
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Cozy Superior Twin Room
...
  • Room size: 22 m²/237 ft²
  • Shower
  • 2 single beds
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Frequently asked questions

What time is check-in and check-out at The Light Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Light Hotel?

The Light Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 25 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at The Light Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Light Hotel has a car park that's close to the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at The Light Hotel?

The Light Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map
Explore the neighborhood

What people love about The Light Hotel

  • 9.2
    Exceptional

    "Service room and facilities great."

    Raf

    |

    August 11, 2019

  • 9.6
    Exceptional
    Breakfast

    "Very good massage and breakfast."

    Alberte

    |

    January 28, 2020

  • 9.6
    Exceptional
    Staff 

    "Every staff is really kind."

    hongmyung

    |

    August 7, 2019

Property ranking|Compared to 3,054 Hanoi properties
See all rankings
Cleanliness score
9.0/10
Service score
9.2/10
Couples review score
9.1/10
Value for money score
8.8/10
Better than
96
%
of Hanoi properties
Better than
95
%
of Hanoi properties
Better than
95
%
of Hanoi properties
Better than
93
%
of Hanoi properties
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Overall rating:
8.9
Excellent
1,177 reviews
Cleanliness
9.0
Facilities
8.5
Location
8.9
Read all reviews >
What travelers say they love:
Great value for money and highly recommended.
Reiner from Germany
Business traveler
More about The Light Hotel

More about The Light Hotel

Designed for both business and leisure travel, The Light Hotel is ideally situated in Hoan Kiem District; one of the city's most popular locales. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The facilities and services provided by The Light Hotel ensure a pleasant stay for guests. To name a few of the hotel's facilities, there are free Wi-Fi in all rooms, daily housekeeping, grocery deliveries, private check in/check out, taxi service.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, children's high chair, clothes rack, complimentary instant coffee, complimentary tea to please the most discerning guest. The complete list of recreational facilities is available at the hotel, including fitness center, outdoor pool, spa, massage. The Light Hotel is your one-stop destination for quality hotel accommodations in Hanoi.

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Most talked about facilities

Breakfast
39 mentions
Swimming Pool
18 mentions
Housekeeping
8 mentions
Taxi
1 mention

What they offer

9.2
Exceptional
Staff 

"Counter staff were extremely helpful."

Regina

|

December 19, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Continental
Vegetarian
Buffet

Restaurants on site

Restaurant
Cuisine:American, Asian, International
Menu:Buffet, A-la-carte

Nearby restaurants

Vietnamese cuisine
Vietnamese cuisine
My Pho
190 m Vietnamese
A Phu
200 m Vietnamese
Lau Pho
210 m Vietnamese
Asian cuisine
Asian cuisine
Aranya Rooftop Cafe & Restaurant
40 m Asian, European, Vietnamese
Chuon Chuon Quan - Chuonchuon Restaurant
90 m Asian, European, Vegetarian
Bellissimo restaurant
140 m Asian, European, International
Cafe
Cafe
Street No5
220 m Cafe, Vietnamese
Moonzi Coffee
300 m Cafe, Pizza, Vietnamese
Loading T
310 m Cafe

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

Show less

Some helpful facts

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Reviews of The Light Hotel from real guests

Provided by verified guests of Agoda
Agoda Reviews (1177)Booking.com Reviews (186)
8.9
/
10
Cleanliness9.0
Facilities8.5
Location8.9
Service9.2
Value for money8.8
High score for Hanoi
Rating
9+ Exceptional (434)
8-9 Excellent (101)
7-8 Very Good (87)
6-7 Good (18)
<6 Below Expectation (37)
Time of the year
Mar - May (152)
Jun - Aug (152)
Sep - Nov (190)
Dec - Feb (183)
All guests (1177)
All room types
All languages

Show reviews that mention 

Showing 677 verified guest comments
12345
9.6
Exceptional
Edgar from Philippines
Business traveler
Double Superior
Stayed 3 nights in April 2018

Excellent location”

The hotel is not big but the hearts and attitude of staffs are: they are very helpful and mindful of customer needs. As I understood it (though I did not ask too much), there are only a few rooms that have actual windows, and mine was not one of them. That is not a deal-breaker because my room/s were relatively big for just myself. The hotel is in a very busy commercial area but it is quiet inside - something that I value a lot. I've stayed in 5s hotels in Hanoi with nightly rates that are 3x~4x theirs, but I did not feel uncomfortable; in fact, I liked it better because I can walk around the area and easily choose stores and restaurants. They do have a coffee shop (9th floor) and a main dining (11th floor) but food selection is not as large as the 5s hotels, yet I did not feel dissatisfied. I think The Light Hotel is now my favourite one in Hanoi

Reviewed April 23, 2018
10.0
Exceptional
Carina from Germany
Couple
Cozy Superior
Stayed 2 nights in November 2017

Great Hotel with very nice staff”

My friend and I stayed at the Light Hotel for 2 nights and we can totally recommend this hotel. very friendly, motivated and interested staff. Our room was very clean. The breakfast was perfect, with a good mix of Asian and European breakfast. even after checking out (on the next day!), we could leave our luggage at the hotel and we were also allowed to use the swimming Pool. The only thing that was not so good was that it was sometimes loud when people passed in front of the room. Nevertheless, a Great Hotel. We will surely come back the next Time when we're in Hanoi.

Reviewed November 06, 2017

Dear Carina, Warmly greeting from The Light Hotel Hanoi! On behalf of The Light Hotel Hanoi Team, We thank you very much to stay with us, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Hanoi Lee (Ms.) Reservation | THE LIGHT HOTEL HANOI

Responded June 17, 2019
The Light Hotel
9.6
Exceptional
Leonard from Sweden
Couple
Cozy Superior
Stayed 2 nights in November 2017

Highly recommended”

Extremely service minded, polite and friendly staff. Great selection of food for breakfast that held top quality! On our trip in Hanoi it was a great relief to arrive in our quiet and windowless room to escape all the noise of the streets. The room was perfect and comfortable. Everything seemed newly constructed and the bathroom had everything needed, including an awesome bathtub. Top floor with its nice but obviously small pool held a great view. The Light Hotel is the perfect place to stay when exploring Hanoi!

Reviewed November 10, 2017

Dear Leonard , Warmly greeting from The Light Hotel Hanoi! On behalf of The Light Hotel Hanoi Team, We thank you very much to stay with us, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Hanoi Lee (Ms.) Reservation | THE LIGHT HOTEL HANOI

Responded June 17, 2019
The Light Hotel
10.0
Exceptional
Brewster from Italy
Couple
Cozy Superior
Stayed 3 nights in January 2019

Perfection”

Without a doubt there was no complaints at The Light Hotel, Hanoi. From the moment of arrival with an attentive doorman, to the reception, the panoramic restaurant on the top floor, this hotel is an icon of efficiency, charming, smiling staff which made for a very happy three night stay. The rooftop swimming pool at 28 degrees was a great bonus after heavy days of sightseeing, The location near the lake is central and many of the places to visit are in walking distance. Special thanks to the assistant manager, Luca who helped sort out a problem for us. Nothing was too much trouble. A memorable stay.

Reviewed January 09, 2019
10.0
Exceptional
Romain from France
Solo traveler
Cozy Superior
Stayed 2 nights in May 2017

Wonderful hotel in the heart of Hanoi”

Very nice hotel, lovely set up for the room, staff very friendly and professional. Once I had soem issue renewing a night via agoda, the staff have been very understanding a proposed me to pay the agoda price shown on the app directly by cash at the counter, which I really appreciated. This hotel is really close to the action, extremely clean. In mr room I especially enjoyed the amenities, the minibar including red and wine wine, the large bathtub, silent and cool A/C and large HD Tv including NETFLIX! Note the this hotel is also having a restaurant in the high gloor, providing a very nice view over the city during breakfast, a fully functional fitness ( even equipped with Ozone machine!) and a little tiny pool on the rooftop. I can warmly recommend this hotel for any traveler visiting Hanoi!

Reviewed June 21, 2017

Dear Mr Romain, Warmly greeting from The Light Hotel Hanoi! On behalf of The Light Hotel Hanoi Team, We thank you very much to stay with us from 25th May to 27h May 2017, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Hanoi …………………. Best regards Hung Hoang (William) Mr General Manager

Responded June 23, 2017
The Light Hotel
9.2
Exceptional
chad from Australia
Family with young children
Deluxe Room With Window
Stayed 2 nights in December 2018

Just a 2 night look around before going to da nang ”

Family of 4 with 2 children 13 and 11 we booked 2 rooms and they put us on different levels not sure why but we made it work the rooms are very small but nice and clean and comfortable it was our first time in Hanoi so not sure if all hotels are like this We booked this hotel because it was one of the only hotels in Hanoi we could find with a swimming pool . The pool it’s self was great just a little small but lucky enough the few times we had a swim no one was there so it worked out great for us. The breakfast was really good we expected a small choice for a small hotel but it was great lots to choose from and nice food. The staff were very attentive and we had a early flight in the morning and even packed us all a breakfast bag to take with us. If staying in Hanoi again we will stay here again very happy

Reviewed January 24, 2019
10.0
Exceptional
Conrad from United States
Solo traveler
Deluxe Room City View
Stayed 3 nights in December 2018

The place to stay when in Hanoi, Vietnam!”

This hotel is phenomenal! The staff go above and beyond and are very attentive to the needs of their guests. They are very detailed and thorough as well as courteous and very professional. They ensure comfort and enjoyment as well as convenience for their guests. The breakfast males were fantastic. They had a fine selection and the wait staff were very friendly and attentive to the customers needs and preferences. The restaurant where the breakfast was held was at the top floor and had a beautiful view of the city. As I said, when in Hanoi stay at the Light Hotel!

Reviewed December 15, 2018
10.0
Exceptional
Chiang from Singapore
Family with teens
Cozy Twin Room
Stayed 4 nights in January 2018

5 days stay in Light Hotel,Hanoi”

The location is good and quiet for a peaceful night sleep. The staffs go all the way help their guests. Especially to mention Amy who give us a short orientation to where to eat and shop. Her tips of how to cross the road in Hanoi really helps us a lot. Staff Tracy go all the way with us to accampanied us to find the famous shop that sell Ban Pia which we later realised is a quit a long jouney. I will strongly recommend to my friends to book Light Hotel when thay want to go to Hanoi on businness or leisure.

Reviewed January 22, 2018
10.0
Exceptional
Doris from Japan
Family with young children
Cozy Superior
Stayed 3 nights in May 2019

Great value, brilliant staffs, gorgeous breakfast. Absolutely astonishing!”

Thank you so much for your wonderful welcome, The Light Hotel. This trip was our 10 years anniversary and we were with a 10 months old Because of it, it was quite hard for us to have active journey, but thanks to the hotel, our trip was extra gorgeous. First of all, all the staff are fluent in English with fairly good accent. (Sorry to say but sometime Vietnamese people’s English accent was very difficult for us) Their hospitality mind are always filled with respects and love towards guests. On second day, my baby spread out banana(welcome fruits from hotel) on the bed sheet. We were sorry about it seriously, but when we noticed what she has been done our bed was totally messed. We needed to go out because of the schedule without saying anything towards hotel staff. When we came back to the hotel, staff asked us what happened and suggested us if we can do something to prevent more mess on the bed. We were thankful that they didn’t complain but rather tried to help us.

Reviewed May 27, 2019

Dear our valued guest, Thank you for your thoughtful review! It has been a pleasant time for us to serve you at The Light Hotel! And your good comment about our services is a great encouragement for us to maintain the good work that will bring the most joyful experiences for all of our customers. On behalf of the light hotel Hanoi team, we thank you for giving us the chance to serve you! We wish you all the bests, and hopefully welcome you back to Hanoi. Best regards, Darius Nguyen ----------------------------------- Front Office Manager | THE LIGHT HOTEL HANOI

Responded June 17, 2019
The Light Hotel
8.4
Excellent
Rina from United States
Couple
Cozy Twin Room
Stayed 1 night in March 2018

Great option for Hanoi”

We stayed at the Light Hotel Hanoi three times as our base for exploring the North of Vietnam. For us it was a good choice, not directly in the old quarter but very close, an easy 6 minute walk to the cathedral. Plenty of great restaurants in easy walking distance. We stayed in a couple of different room options, some with and some without windows but weren’t bothered by the lack of daylight. The breakfast buffet is plentiful and the breakfast pho is one of the best we’ve had in Vietnam so far. Staff was nice and wifi was strong. They have a nice cafe on the 9th floor to sit outside to work if needed. We didn’t use the small pool but the gym worked well for our purposes, even though it’s small. No complaints, solid choice.

Reviewed March 21, 2018
10.0
Exceptional
Shaun from Australia
Group
Cozy Twin Room
Stayed 14 nights in November 2018

100% Incredible. ”

The staff really try their best to make you feel welcomed and comfortable! No task was to small or difficult for them to try and assist with. We stayed for two weeks which I think is longer then most passing through the hotel and the staff made us feel like we had lived there forever remembering our names and what we liked asking about trips we had done and what we got up to during the day. Wasn’t very impressed with Agoda when we had a mix up with the booking but that was in no way down to the hotel. The hotel was mostly peaceful and relaxing although some noise from building but if you’ve seen Hanoi you can’t throw a stone with some sort of construction happening!! Very central and easy to walk to all areas with the beautiful temperate rooftop pool to unwind and relax after a lot of exploring. Thankyou a million times to the staff! We wish you all the best and Would highly recommend and hopefully can return Sometime!

Reviewed December 19, 2018
8.8
Excellent
Irene from Canada
Couple
Cozy Superior
Stayed 6 nights in January 2019

Excellent”

Staff is very attentive, helpful, excellent customer service over all. Room was a bit small but very clean ( the one we had with a small window but can’t see the sunlight at all). However, Lucas, the manager offered us the first two nights in a suite room with balcony which was beautiful and we loved it! Thanks Lucas! Location was great, restaurants and eatery were within walking distance. Breakfast had enough varieties and Pho is quite good. We also got a complimentary ride to the airport from The Light Hotel . Thanks again Lucas for arranging this. Just a small note to the driver that constant texting when driving making your guests feel very unsafe.

Reviewed January 08, 2019
9.2
Exceptional
william from United Kingdom
Family with teens
Cozy Twin Room
Stayed 2 nights in May 2018

Great location and good staff”

Great location for everything old town Hanoi, rooms very clean and the beds were comfortable, we changed rooms mid stay as a free upgrade and the upgraded room wasn’t as good as our first standard delux room and trying to explain this to the staff was difficult. Little things like the bags weren’t taken to the room when they insisted on taking them! TV useless until someone came and put the card in it, little niggles this not top marks but still well worth the small price paid and great location.

Reviewed May 16, 2018
9.6
Exceptional
Phillip from United Kingdom
Family with teens
Cozy Twin Room
Stayed 1 night in February 2019

Newer Hotel & Very Clean”

We only stayed 1 night at The Light Hotel. It’s about 11 minutes walk to the Lake & Weekend Night Market. The room is very clean. The only thing that we don’t like is the room we in only have only 2 small windows at each end of the room. Other than that we very happy with it. The swimming is small and it’s heated. It’s trally nice especially not many guest use it.

Reviewed February 24, 2019
10.0
Exceptional
sungmook from South Korea
Solo traveler
Cozy Twin Room
Stayed 1 night in September 2018

The best hotel in Hanoi”

Location, Cleanliness These basic things were all perfect. The best thing was the kindness and duty of the hotel staff. On the last day of my trip, my friend lost his cellphone. The staff went with us to the police station and helped us get insurance coverage. I would like to meet all the staff of this hotel once again and if I go back to Hanoi, I will choose this hotel again. I would like to express my gratitude to all the hotel staff.

Reviewed September 03, 2018
10.0
Exceptional
HYEMIN from South Korea
Solo traveler
Cozy Superior
Stayed 1 night in May 2017

Hotel will Make you feel happy ”

I have been this hotel twice with my dady few days ago. Each morning breakfast menu was changed. We could enjoy various food. The best point is that all of staff are kind , helpful and so friendly. We met more than 8 staffs. I got good impression from everywon who worked as bellboy, receptionist, concierge, maneger. It is not so huge hotel but it will make you feel comfortable like a vacation home. I would like to recomend :) I really have mind to stay if i will go to Hanoi again.

Reviewed May 14, 2017

Dear Akiko, Warmly greeting from The Light Hotel Hanoi! On behalf of The Light Hotel Hanoi Team, We thank you very much to stay with us from 5th May to 06th May 2017, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Hanoi …………………. Best regards Hung Hoang (William) Mr General Manager

Responded May 28, 2017
The Light Hotel
8.4
Excellent
BOON from Malaysia
Couple
Cozy Superior
Stayed 1 night in December 2017

Excellent”

Its wise choice to stay at The Light Hotel as its really convenient but at the same time quiet from street noise. Street noise in Old Quarter could be very terrible, everyone pressing honks like mad. In term of the bed quality, and the toilet, its comfort and new. The room size is relatively small but we have no complaints toward this, and we have upgraded our room with windows as well. We are glad to have Ethan to help us arrange the private tour day trip to Trang-Ann. We love Trang Ann boat ride so much, as in fact, we love it more than Halong Bay boat ride. He arranged a well-experienced english speaking Tour guide and air-conditioned Mazda car. Lunch is basic but yummy! We will back here to stay again!

Reviewed January 03, 2018

Dear Boon, Warmly greeting from The Light Hotel Hanoi! On behalf of The Light Hotel Hanoi Team, We thank you very much to stay with us, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Hanoi Lee (Ms.) Reservation | THE LIGHT HOTEL HANOI

Responded June 17, 2019
The Light Hotel
10.0
Exceptional
Cindy from United States
Group
Cozy Twin Room
Stayed 2 nights in October 2017

Clean with friendly staff”

The hotel was very clean and the staff was very friendly. We checked in at noon which was way before the stated check in time but they were still able to accommodate us. Rami at the travel desk also approached us to help us sign into the hotel WiFi and offer her help if we needed any travel tips for Hanoi. Overall it was a great experience.

Reviewed October 20, 2017
9.2
Exceptional
Michael from United Kingdom
Couple
Cozy Superior
Stayed 2 nights in May 2017

Good retreat”

Pros; Excellent staff Clean, bright, well appointed rooms Great location Roof top pool Gym Cons; Little space to relax by the pool No obvious pool/gym towels No water dispenser or music for gym Good little hotel to retreat to after the hustle of Hanoi. Reasonable value for money. Great staff.

Reviewed June 03, 2017

Dear Michael, Warmly greeting from The Light Hotel Hanoi! On behalf of The Light Hotel Hanoi Team, We thank you very much to stay with us from 31st May to 02nd June 2017, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Hanoi …………………. Best regards Hung Hoang (William) Mr General Manager

Responded June 05, 2017
The Light Hotel
8.8
Excellent
ALVIN
Couple
Deluxe Room With Window
Stayed 1 night in April 2019

Overall 4 Days Stay at The Light Hotel (8 days vacation)”

Well received by hotel staff at reception upon check-in. In total, 3 times of check-in & each time with welcome drinks "luo han guo" flavour & wet cold towel. Free upgrade to deluxe room for 1 of the night upon request made to manager; Last night of stay, room size though relative small but still manageable; not noisy though is located along passage way & main door is facing one of the elevator lift. Hotel toiletries well equipped. Flowers in vase placed in our room on 3rd day of stay. So lovely after our Tam Coc trip. Breakfast meals are awesome & very little much to worry about. Food and beverages are fantastic. Definitely exceeded my expectations. Coffee in the cafeteria are great & also given a packet of coffee and filter too.. Really warming. Staff are friendly & approachable. English speaking. To consider facilities for disabled person egs; Wheelchair needs or lift get up to Floor 11 . Packed breakfast can be improved :)... overall 4/5 rating; Recommended!

Reviewed April 05, 2019

Dear our valued guest, Thank you for your thoughtful review! It has been a pleasant time for us to serve you at The Light Hotel! And your good comment about our services is a great encouragement for us to maintain the good work. On the other hand, we would like to express our sincerest apology for any unpleasant feeling you had during your stay at our hotel. Your comment shows us the direction to improve on, so that we will deliver higher quality service for our next customers. On behalf of the light hotel Hanoi team, we thank you for giving us the chance to serve you! We wish you all the best, and hopefully welcome you back to Hanoi. Best regards, Darius Nguyen ----------------------------------- Front Office Manager | THE LIGHT HOTEL HANOI

Responded June 17, 2019
The Light Hotel
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