From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.
Please note that it is not possible to check-in outside the reception opening times.
As the property does not have a 24-hour front desk, guests are required to provide their expected arrival and departure times, at least 3 days prior to check-in date, to facilitate check-in arrangements.
For guests who are making reservations for the entire 14-bedroom house, a prepayment deposit via bank transfer is required to secure your reservation. The property will contact you after you book to provide any bank transfer instructions.
Please also note that for guests making reservations for the entire 14-bedroom house, a security deposit of MYR 100 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Food and drinks are not allowed in the rooms. Smoking is strictly prohibited on the premises. Violators will be charged a penalty of MYR 100 and required to leave the hostel.
Please note that towels and toiletries are not provided. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform The Lucky House Cardamom in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.