The Manhattan Hotel at Times Square

Into the rooms the temperature was very hot.

Not clean bedsheet Automatically withdrew wrong money from me but have not sent them back to me and they did not tell me why they made that mistake and no apologies to me at all? The staffs are not friendly and helpful to help u deal with the problem. I reget spending money there

Early December stay £1500 for 6 nights. Got to the hotel. Immediately they suggested there was a $35 per day mandatory fee for WIFI, business lounge, free phone calls which we were never informed about prior to our arrival. Which means the total cost of our hotel stay was around £1800 for a hotel which was a 3 star. I needed to use the business lounge and the conference centre and it was basically 2 computers and a printer that do not work. Plus we're out of the hotel the whole day so no real use of wifi. Location was amazing. Room was huge compared to other hotels and other than the above it was a nice experience but definitely not worth the money although I guess it was a busy period.

Front desk staff was nice, but when the lobby got crowded and the bellman had to run the elevator (because 2 of the 4 elevators were not working) they were VERY rude about it. We had to wait 30 minutes to get the elevator to our room. And my colleague's bill was wrong (we prepaid our rooms and they billed her a second time). Location is great. If you are just sleeping here and not hanging out, it would be fine.

Some days we don’t have clean towels and the rooms are not cleaned well. And the taxes are confusing. During our check-in they told us it was USD 34/night but when we checked out it changed to around USD 39/night. The location is good though.

Maxine was very friendly and welcoming at check-in. Most tourist attractions are walkable from the hotel. If on a budget then this is the best price for a hotel in the ideal tourist area. Beware of the newly introduced property tax billed at the end of the stay, about $100 usd per night.

The staff here were awesome. So friendly and all keen to help out with anything we needed. My favourite thing about this hotel is the location, Times Square is only steps away. We had a nice view of it all from our room. Highly recommend!

It is in the center of time square and I just give it a try .The lobby looks ok . But once you step out the lift you will think you have gone back to the 80’s which look so old style . When I got into the room , I was in a shock .there were no TV in the room !I think this is unacceptable and call the front desk and wanna change to another room and they told me that all the rooms are reserved and there are no room for me to change nor upgrade. I was so freaking out . I told them at least I want a TV back in the room and they said they need the manager to talk to me. Finally I got a room change . There are no cleaniness to be said. There are stain on the tower , I am not very sure is blood or what but there werestain. Dust everywhere and I don’t even wanna open my luggage on the floor. Listening to the conversation of the people in the next room for the two nights . Finally I checked out earlier. You can have a better choice with same price but better room a few blocks away from 48th st.

For the price, this hotel is in a fantastic location. Very close to Times Square and within walking distance of Central Park and broadway shows.the rooms definitely need an upgrade as we had tiles in the bathroom that looked like they could fall off the wall at any minute. At the end of the day though we were.only in the room to sleep so who cares

very good location rooms not great could do with the hotel being upgraded

We booked this hotel for one night, since the next day is our flight in the AM. It would be unfair to compare it with Sheraton - but the location is fantastic. The rooms are actually quite bigger compared to the latter - it just needs more upgrade. It has everything you would need in a hotel. A/C, heater, cable TV, comfortable bed, decent shower, the complimentary water - they will give you a foldable water pouch and you get water outside in a common area. But again, location location location. Would definitely recommend.

This hotel is old but well maintained. The room is very standard but clean. The location is very strategic. It is opposite the Sheraton Hotel and some other big brands like Hilton etc. It is very Easy access to anywhere in Manhattan. The staff is friendly and caring. Michael the concierge team who kindly assisted me to use the service elevator -to shorcut a new big group who were queing for lifts- kindly remind me to always lock the toom door. A sincere kind gesture. The hotel atmosphere is warm and secured. I would definetely recommend this hotel.

Location perfect, hotel itself just average, rooms looking very tired and a bit old. Lobby area quite nice but once got to floor level for room looks like a prison corridor. Concierge useless, the only thing she knows is go to front desk, rest of staff are very helpful although took a while for front desk to find me a room considering I booked last May 18, however was not spending anytime in hotel apart from sleeping just going out, book only for location otherwise book a better hotel. Also got a bill for leaving hotel $30 + tax + city tax per night but I guess that's all New York hotels.

Location is good but I would try another hotel next time I am in town. Interior of the hotel is very old and run-down. Urgently need renovations especially non executive floor. Wall paper are dirty and peeling off and house keeping carts are left along the walkways to our room. Check in Staffs are not friendly but not rude.

The rooms are so old & the beds are old as well. The room was not clean when we checked in. They sent a housekeeper to clean it & she was nice. The people at the front desk are not friendly. I will never stay in that hotel again.

Was quite happy with the choice of the hotel. The rooms were quite spacious for NY hotel. The staff was excellent at reception and breakfast. The location is 2 mins from the times square and its on the main road. You can even walk down to central park. So i would say its great choice, if you get right price. Only minor downside - the rooms are a bit old style. In NY thats true for many other hotels...

Good location

all is enough good

location location location... this is the hotel you must stay when you in Manhattan

When we arrived around 10:30 a.m., we were told we couldn't check in until 4 P.M. One of the desk clerks told us they had a cheaper room they could give us, but they were going to upgrade us to a better room since we had to wait so long to check in. Finally got to check in around 3:30 and the room was not an upgraded room. The bathtub was stopped up. The hot and cold water were reversed on the sink faucets. Our phone was non functional. They say they give each a guest a free water bottle to refill at water stations, but they were out of bottles. I wasn't aware we would be paying an additional $36 per day facilities fee until after we paid the room rate. The fee is for use of gym, business center and WiFi. The location was good, the cleaning staff was friendly but many other problems made the experience less enjoyable than it should have been.