The Mansfield Hotel
The Mansfield Hotel
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10.0
Exceptional

"Service provided by the staff very good."

Steve

|

December 25, 2017

Standard Room - Bed The Mansfield Hotel
Standard Room - Bed
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Lobby The Mansfield Hotel
Lobby
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Interior view The Mansfield Hotel
Interior view
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Interior view The Mansfield Hotel
Interior view
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See map The Mansfield Hotel
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Exceptional
Location
9.3
See all 34 photos The Mansfield Hotel
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The Mansfield Hotel

Exceptional location
- Inside city center
- What's nearby?
Very good
From 80 reviewsSee what guests said
7.6
/
10
Excellent room comfort and quality
8.2
Value for money7.0
Location rating9.3
Nearest airportLaGuardia Airport (LGA)
Distance to airport9.4 km
  • 260 meters to public transportation

  • Located in heart of New York (NY)

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
8.2
Excellent
Room comfort & quality
This property is in high demand!Last booked 10 hours ago
Petite Hotel Room
Petite Hotel Room
...
  • Room size: 16.26 m²/175 ft²
  • Shower and bathtub
  • 1 double bed
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Junior Suite
Junior Suite
...
  • Room size: 25.55 m²/275 ft²
  • Shower and bathtub
  • 1 queen bed
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Deluxe Queen Bed
Deluxe Queen Bed
...
  • Room size: 18.58 m²/200 ft²
  • Shower and bathtub
  • 1 queen bed
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Deluxe Two Double Beds
Deluxe Two Double Beds
...
  • Room size: 18 m²/194 ft²
  • Shower
  • 2 double beds
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Deluxe King Room
Deluxe King Room
...
  • Room size: 18 m²/194 ft²
  • Shower
  • 1 king bed
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Standard Room
Standard Room
...
  • Room size: 16 m²/172 ft²
  • 1 queen bed
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Two-Bedroom Apartment
Two-Bedroom Apartment
...
  • Room size: 46 m²/495 ft²
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Basic 2 double beds
Basic 2 double beds
...
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    Junior Suite - Single Use
    Junior Suite - Single Use
    ...
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      DOUBLE ECONOMY - BED AND BREAKFAST
      DOUBLE ECONOMY - BED AND BREAKFAST
      ...
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        What people love about the property

        • 9.2
          Exceptional

          "Great place and location was great."

          Damien

          |

          May 19, 2016

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        More about The Mansfield Hotel

        More about The Mansfield Hotel

        8.4
        Excellent

        "Staff were very polite and helpful."

        Lydia

        |

        June 23, 2016

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What to eat nearby

        American cuisine
        American cuisine
        Strip House
        30 m American, Steakhouse
        Point Break
        70 m American, Bar, Grill
        Restaurant Patrick
        90 m American, Seafood
        Italian cuisine
        Italian cuisine
        Resette
        90 m Italian
        Via Italia
        180 m Italian
        Crestanello Gran Cafe
        280 m Italian
        Bar
        Bar
        Forty Four
        20 m Bar, Pub
        The Bar Downstairs
        250 m Bar, Pub
        Paul's on Times Square
        380 m Bar, Gluten Free, Italian

        What they offer

        8.4
        Excellent

        "The staff was friendly and helpful."

        Marimbun

        |

        August 8, 2017

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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (80)Booking.com Reviews (639)
        7.6
        /
        10
        Cleanliness7.7
        Facilities6.3
        Location9.3
        Room comfort and quality8.2
        Service7.7
        Value for money7.0
        Provided by verified guests of Agoda
        All languages
        All guests (80)
        All room types
        Showing 49 verified guest comments
        123
        6.8
        Good
        PO from Taiwan
        Family with teens
        Petite Hotel Room
        Stayed 4 nights in November 2018
        the room was too small ”
        Room was too small than you imagined
        Reviewed November 28, 2018
        9.2
        Exceptional
        Marianne from Netherlands
        Family with teens
        Junior Suite
        Stayed 6 nights in October 2018
        Very clean hotel, at a great location (no other hotel with this prices will offer this location)”
        Very clean hotel, at a great location very near Times Square (no other hotel with this prices will offer this location and service). There is also the very friendly staff. When I go to new York I will go back to The Mansfield.
        Reviewed November 03, 2018
        9.2
        Exceptional
        Felicity from Australia
        Couple
        Petite Hotel Room
        Stayed 1 night in October 2018
        Beautiful old style New York we loved it ”
        There was no tea and coffee in our room
        Reviewed October 11, 2018
        5.6
        Amir from United Kingdom
        Couple
        Petite Hotel Room
        Stayed 2 nights in September 2018
        Cheap, small can't sleep. You get what you pay for”
        Visited NYC for 3 days so we were looking for somewhere to rest between busy days. The room was just big enough to fit a double bed in with no room to store our luggage, however the first part is the lack of sleep due to very loud air con unit and also a bed that felt like it was going to collapse each time you moved. Only real positive is the location right off 5th avenue close to rockafella
        Reviewed September 19, 2018
        Thank you for choosing our hotel and for taking the time to provide feedback. While we are elated to know that you enjoyed our convenient location, we regret to learn that your experience failed to meet your expectations. We always encourage guests to speak to us whenever something is not to their satisfaction in order to correct it immediately, so it is disheartening to hear that you had such challenges during your time with us. Please know your feedback will be addressed with the appropriate members of our team so we may improve for the future.
        Responded September 21, 2018
        The Mansfield Hotel
        4.4
        Kathleen from United States
        Business traveler
        Petite Hotel Room
        Stayed 1 night in August 2018
        Gross”
        Would not recommend. Very dark and mildewy.
        Reviewed August 11, 2018
        Thank you for choosing our hotel and for taking the time to provide feedback. We hope you will accept our apologies for your disappointment in our accommodations. Please be assured we are working hard to improve and would be honored to have you visit us again.
        Responded August 16, 2018
        The Mansfield Hotel
        6.0
        Paul from United States
        Couple
        Standard Room
        Stayed 1 night in July 2018
        The room was quite old and the A/C roared like a train.. Very uncomfortable bed.”
        I would not recommend
        Reviewed July 30, 2018
        We appreciate the valuable feedback and apologize for problems with noise. Our goal is to provide great service and clean, comfortable accommodations so you can get a good night's rest, and we are sorry we let you down. We hope you will allow us another opportunity to provide you with a better experience on your next trip to our area.
        Responded August 08, 2018
        The Mansfield Hotel
        8.4
        Excellent
        MARIA from Philippines
        Family with teens
        Petite Hotel Room
        Stayed 1 night in May 2018
        Excellent”
        Cery nice location and staff very helpful
        Reviewed May 15, 2018
        We thank you for taking the time to share your wonderful review of your visit with us, Maria! We're elated to learn that you had such a positive experience on our property. we hope to have you back at The Mansfield whenever your travels bring you back to New York City.
        Responded May 22, 2018
        The Mansfield Hotel
        5.2
        Barbara from United States
        Business traveler
        Petite Hotel Room
        Stayed 1 night in April 2018
        Mild torture”
        The hotel's website is very misleading. It was clean, but the rooms were in bad condition with a lot of wear, and very poor quality handiwork. Sleep was impossible because rain fell onto our air conditioner making a very loud sound like popcorn popping. In spite of the cold weather, it was too hot to sleep in the room. We turned on the air conditioner, but it was so old that it was as loud as a lawnmower with various settings of rattling it would cycle through, so it was impossible to sleep with it on either. Add to that a very poor quality bed, I would be surprised if anyone has gotten any sleep in this hotel ever.
        Reviewed April 26, 2018
        It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward.
        Responded May 10, 2018
        The Mansfield Hotel
        10.0
        Exceptional
        Steve from Australia
        Family with teens
        Deluxe Two Double Beds
        Stayed 7 nights in December 2017
        Great value for money”
        Hotel in midtown, very close to Times Square. Room was as described, shower was excellent. Service provided by the staff very good. Would return if still wanting a reasonably priced stay next time.
        Reviewed December 25, 2017
        Thank you for your review. Our location is wonderful for seeing many of NYC 's famous sites.The staff works hard to provide good customer service and a nice clean hotel. We look forward to having you stay with us again.
        Responded March 06, 2018
        The Mansfield Hotel
        8.8
        Excellent
        Maybelle from Philippines
        Family with teens
        Deluxe Two Double Beds
        Stayed 7 nights in October 2017
        Great stay at the Mansfield”
        Pros: location is very convenient! Just 2 blocks away from times square and on the right side, it's already 5th avenue. You can shop all you like or walk a few minutes to landmarks like rockefeller center, new york public library and more! Subway entrances are plentiful within the area. We took one room for 4 adults, the space of the room was just right (not big but not too small either). Staff are friendly! For its value for money & location, I don't think the mansfield can be beat! Cons: nothing much noteworthy really, the hotel is undergoing a facade refurbishing/reconstruction so it's covered with scaffolding but it doesn't bother your stay in any way. The furniture inside the room are a bit dated (cracked leather on chair, sofa had brown stains, the wood blinds didn't really work when you try to adjust them open or close) -- but the beds were soft, clean and perfect! For the bath, only a showerhead is available, no lower faucet underneath it. No free water/coffee/tea in the rm.
        Reviewed November 06, 2017
        Thank you for your review. Our location is wonderful for seeing so much of NYC's most famous site. Most within walking distance. We are conveniently located near mass transit stations that can take you to the rest of our wonderful city. We hope that when you return to NYC you will choose to stay with us.
        Responded November 06, 2017
        The Mansfield Hotel
        3.6
        ONITSUKA from Japan
        Business traveler
        Petite Hotel Room
        Stayed 11 nights in October 2017
        Acceptable”
        This hotel was the worst in my entire life. It had bedbugs in the room and I had many bites on my body. Some staff there were extremely low quality. I will never ever stay that hotel again. Please do refund immediately.
        Reviewed October 29, 2017
        We are sorry that you had such an experience. We thank you for your review.
        Responded November 06, 2017
        The Mansfield Hotel
        9.2
        Exceptional
        Dean from Ireland
        Group
        Deluxe Two Double Beds
        Stayed 8 nights in October 2017
        Exceptional”
        An old style hotel without any modern bells and whistles but very good as a place to rest your head have a shower and head back out to the city of New York which is at your doorstep. The rooms to the front of the hotel can be very noisy so if you are a light sleeper this may not be ideal.
        Reviewed October 24, 2017
        Thank you for your review. The staff works diligently to provide a nice clean hotel and great customer service. It is our wish to add to your experience of NYC not to distract from all the great times you can have while visiting our great city. We hope that on your next visit to NYC you will choose to stay with us again.
        Responded October 26, 2017
        The Mansfield Hotel
        9.6
        Exceptional
        Susan from Australia
        Solo traveler
        Junior Suite
        Stayed 7 nights in October 2017
        Great location and friendly staff”
        This hotel is in the heart of everything close to Times Square.
        Reviewed October 19, 2017
        Thank you for your review. Our location is great for visiting so many sites like Time Square, Bryant Park, Grand Central Station, and shopping on 5th Ave. The staff works to provide a nice clean hotel with wonderful customer service. We are glad that you enjoyed your stay and hope that when you return to NYC you will choose to stay with us again.
        Responded October 21, 2017
        The Mansfield Hotel
        8.4
        Excellent
        Marimbun from Indonesia
        Solo traveler
        Petite Hotel Room
        Stayed 1 night in August 2017
        Great location and friendly staff”
        The location was great, i only need to walk 2 blocks from the airport shuttle location at Bryant Park and short distance to times square, grand central,etc. The staff was friendly and helpful. The complimentary wifi you need to login when you exceed 1 mbps, if you need more you can pay extra. Even though its very close to times square but you still have a good sleep as it was not a noisy neighborhood and very safe for a solo traveler like me.
        Reviewed August 08, 2017
        Thank you for your review and for staying with us. Our location is wonderful, just a short walk to Time Square, Bryant Park, Public Library, Grand Central Station, and so much more. We work diligently to provide a nice clean product and excellent customer service. We hope that we are you choice hotel when you return to NYC.
        Responded August 22, 2017
        The Mansfield Hotel
        10.0
        Exceptional
        KIA from Singapore
        Business traveler
        Deluxe Queen Bed
        Stayed 4 nights in July 2016
        great hotel”
        great hotel
        Reviewed July 09, 2017
        Thank you for your review. We are glad that you enjoyed your stay and we agree with you, The Mansfield Hotel is great. Looking forward to your return.
        Responded July 20, 2017
        The Mansfield Hotel
        8.8
        Excellent
        Stephen from United Kingdom
        Couple
        Deluxe Queen Bed
        Stayed 5 nights in October 2016
        Location, Location, Location”
        Only a block (street) and a half away from Times Square. Within walking distance of all the central attractions.
        Reviewed October 20, 2016
        Our location is wonderful, you can walk to so many of the major attractions within the city or use metro services to get to other borrows. Thank you for staying with us, we appreciate your business.
        Responded July 01, 2017
        The Mansfield Hotel
        3.2
        Manh from Vietnam
        Business traveler
        Petite Hotel Room
        Stayed 1 night in June 2016
        I will not come back again”
        Rude staff, Unfriendly receptionist. I even saw none of their smile on face . They are paid for welcome guest not for push them out. Check -in time was at 12:00 but they put me in wait until 3:30 without saying anything. When i asked for, they responsed with a bad attitude that room wasn't available yet. That's terrible hotel ever. I woudn't recommend anyone to come to this hotel
        Reviewed September 30, 2016
        I am sorry to hear that you had such a bad experience while staying with us. We are under new management and things are different. To start with our check-in time is now 3pm, this is to give housekeeping time to clean the rooms. When you come back to NYC I do hope you will at least give us a look, it is our desire to the best.
        Responded July 01, 2017
        The Mansfield Hotel
        5.2
        Byoung from South Korea
        Business traveler
        Deluxe Queen Bed
        Stayed 6 nights in July 2016
        definitely not 4 star hotel”
        It's too dark, small, narrow and not clean enough. There is no free WIFI in the room. (You should pay $14 for a day per single machine.) There is no view at all. There are several block in front of the window.
        Reviewed July 25, 2016
        Thank you for your review.
        Responded September 30, 2017
        The Mansfield Hotel
        8.4
        Excellent
        Lydia from United States
        Couple
        Deluxe Queen Bed
        Stayed 1 night in June 2016
        business and pleasure”
        we visited when i was in new york on business while my friend was just tagging along. We loved the hotel which is full of exactly the type of charm that reminds you of the real nee york. sophisticated and funky. dark lighting and nothing too fussy. staff were very polite and helpful.
        Reviewed June 23, 2016
        Thank you for your review. The staff works to provide a nice clean hotel and wonderful customer service. Our location is great for seeing so much of NYC. We are within walking distance to Time Square, Broadway, Bryant Park, The Public Library, Grand Central Station, 5th Ave and so much more. We hope that you will choose to stay with us when you return to NYC.
        Responded September 30, 2017
        The Mansfield Hotel
        2.8
        Foudhil from United States
        Couple
        Petite Hotel Room
        Stayed 1 night in June 2016
        very bad”
        the bed room wasn't clean especially the bed sheet and pillow, we found blood spot in bed drape. the refrigerator wasn't working right. also the hotel staff they didn't welcome you as other people. they don't even smile. not satisfied with price!!
        Reviewed June 08, 2016
        Thank you for your review. The staff works to provide a nice clean hotel and wonderful customer service. Our location is great for seeing so much of NYC.I am sorry to read that you had an issue. We hope that you will choose to stay with us when you return to NYC.
        Responded September 30, 2017
        The Mansfield Hotel
        123
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        • Exceptional location
        • Grand Central Terminal
        • 42nd Str./Fifth Avenue-Bryant Park Subway Station is within 0.26 km