The Mercury
Queen Suite, The Mercury in Hong Kong
Interior view, The Mercury in Hong Kong
Public areas, The Mercury in Hong Kong
Reception, The Mercury in Hong Kong
Reception, The Mercury in Hong Kong
City Suite, The Mercury in Hong Kong

Removed from saved list

8.1Excellent

169 reviews

169 reviews

Location 8.4
Service 8.4
Cleanliness 8.3
See map

8.4Excellent

Location rating score

Excellent location - 670 meters from city center
Exceptional for walking
Walkable places
Tin Hau Temple (Causeway Bay)
80 m
North Point, Hong Kong
170 m
Seven Seas Commercial Centre
230 m
Fish & Vegetable Market
240 m
KiddY ShirLey
240 m
Popular landmarks
Hong Kong Skyline
2.4 km
Tsim Sha Tsui East
2.4 km
Victoria Harbour
3.1 km
Victoria Peak (The Peak)
4.5 km
Ocean Park Thrill Mountain
6.0 km
Closest landmarks
CICE
100 m
Drunkerland
180 m
Yan Tak Pharmacy
200 m
Food and Environmental Hygiene Department Transport Section Whitfield Depot
250 m
Fight Hard Fitness
310 m

The Mercury

23 Mercury Street, Causeway Bay, Hong Kong, Hong Kong SAR, China - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Causeway Bay part of Hong Kong, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Victoria Peak (The Peak). This 4-star property features fitness center to make your stay more indulgent and memorable.

Highlights

110 meters to public transportation

Check-in [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Facilities

Front desk [24-hour]

Free Wi-Fi in all rooms!

Luggage storage

Fitness center

Security [24-hour]

Daily housekeeping

Smoke-free property

Daily disinfection in common areas

Your dates are popular among travelersPopular destination! Properties in Hong Kong are being booked every minute!
Value for money8.1
Location rating8.4
Nearest airportHong Kong International Airport (HKG) - Hong Kong SAR, China
Distance to airport28.3 km

Rooms available at The Mercury

Queen Suite
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
City Suite
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Park Suite
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 queen bed
Enter dates to see prices

Top things to do in Hong Kong

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

What points of interest are in close proximty of The Mercury that are in walking range?

While staying at The Mercury, kick start your trip by discovering the closest points of interest that are within close proximity to the property which include North Point, Hong Kong, Seven Seas Commercial Centre, and Fish & Vegetable Market.

What public parks are nearby The Mercury?

While remaining at The Mercury, indulge in your early morning or evening stroll at nearby park which include Tong Shui Road Garden, King's Road Playground, and Tin Chui Street Playground.

How many floors does The Mercury have?

The Mercury has a total of 23 floors.

How many rooms does The Mercury have?

The Mercury has a total of 69 rooms.

In which languages can The Mercury's staff members communicate?

The Mercury can speak in 3 languages and supports widely used languages such as English and Mandarin Chinese for guest visitors going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What do past visitors love most about The Mercury?

Verified guests that stayed at The Mercury have given this property a rating of 8.387 for its remarkable location as the major highlight for their stay.

What is the typical rating that verified Solo travelers' have given to The Mercury?

Verified solo travelers that have stayed at this property have given The Mercury an average rating of 7.6. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Business travelers' have given to The Mercury?

Past business travelers that have stayed at this property have given The Mercury an average rating of 8.5. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Couples' have given to The Mercury?

Past couple travelers that have stayed at this property have given The Mercury an average rating of 8.3. You can look up on more in depth customer testimonials, and feedback by filtering for a specific type of verified guest travelers down in the review section.

What is the closest airport to The Mercury?

The closest airport to The Mercury is Foshan Shadi Airport, 145.0 km away.

More about The Mercury

More about The Mercury

Experience Modern Comfort at The Mercury in Hong Kong

Welcome to The Mercury, a 4-star hotel located in the bustling city of Hong Kong, Hong Kong SAR, China. With its modern design and comfortable amenities, The Mercury offers a truly unforgettable stay for both business and leisure travelers. Step into one of the 69 well-appointed rooms, each thoughtfully designed to provide a relaxing retreat after a day of exploring the vibrant city. The hotel underwent a renovation in 2018, ensuring that guests can enjoy the latest in modern comforts and aesthetics. Check-in at The Mercury begins at 03:00 PM, allowing you ample time to settle in and make yourself at home. The friendly and attentive staff will be there to assist you throughout your stay, ensuring that your every need is met. When it's time to check out, you can enjoy a leisurely morning as check-out is until 11:00 AM. Families traveling with children will appreciate The Mercury's child policy. Children between the ages of 0 to 0 can stay free of charge, making it an ideal choice for a family vacation. Whether you're exploring the city's attractions or simply relaxing in the hotel's comfortable surroundings, The Mercury offers a memorable experience for guests of all ages.





Stay Active and Energized at The Mercury's State-of-the-Art Fitness Center

At The Mercury, we understand the importance of staying active and maintaining a healthy lifestyle even while traveling. That's why we offer a state-of-the-art fitness center that is fully equipped with the latest exercise equipment and facilities. Whether you're a fitness enthusiast or just looking to squeeze in a quick workout, our fitness center has everything you need to stay in shape. From cardio machines like treadmills and ellipticals to strength training equipment and free weights, you'll find a wide range of options to suit your fitness goals. Our fitness center also features dedicated areas for stretching and yoga, allowing you to unwind and relax after an intense workout session. With our attentive and knowledgeable staff on hand, you can be sure to receive expert advice and assistance to make the most out of your fitness routine during your stay at The Mercury.

Convenience Facilities at The Mercury: A Perfect Blend of Comfort and Convenience

At The Mercury, we prioritize the comfort and convenience of our guests. Our range of convenience facilities ensures that your stay with us is hassle-free and enjoyable. From safety deposit boxes to keep your valuables secure, to free Wi-Fi in all rooms, we have got you covered. Stay connected with loved ones or catch up on work with our complimentary Wi-Fi available in all rooms. Whether you are traveling for business or leisure, our high-speed internet access allows you to stay connected at all times. We understand the importance of a worry-free stay, which is why we offer luggage storage facilities. Whether you arrive early or have a late departure, our spacious storage area ensures that your belongings are safely stored while you explore the vibrant city of Hong Kong. Our dedicated housekeeping team ensures that your room is kept clean and tidy throughout your stay. With daily housekeeping, you can relax and unwind, knowing that your room will always be fresh and inviting. At The Mercury, we go the extra mile to provide convenience facilities that enhance your overall experience. Book your stay with us today and enjoy a comfortable and hassle-free stay in the heart of Hong Kong.









Indulge in Culinary Delights at The Mercury

At The Mercury, guests are in for a treat when it comes to dining. With a range of exceptional dining facilities, this hotel offers an unforgettable culinary experience. Start your day with a delicious breakfast at the hotel's elegant restaurant, where a variety of international and local dishes are served. From freshly baked pastries and bread to a selection of hot and cold dishes, there is something to satisfy every palate. For lunch and dinner, guests can explore a world of flavors at the hotel's rooftop bar and grill. Enjoy panoramic views of the city skyline while savoring an array of mouthwatering grilled specialties. The menu features a fusion of international and local cuisines, prepared with the finest ingredients and expertly crafted by the talented chefs. In addition to these dining options, The Mercury also offers a cozy café where guests can unwind with a cup of freshly brewed coffee or indulge in a tempting array of pastries and desserts. Whether you are in the mood for a leisurely meal, a quick bite, or a relaxing coffee break, The Mercury's dining facilities are sure to exceed your expectations and leave you craving for more.

Luxurious and Spacious Suites at The Mercury

Indulge in the luxurious and spacious suites at The Mercury, offering a perfect blend of comfort and elegance. Experience the epitome of relaxation in our City Suite, featuring 46 square meters of space and a cozy Queen Bed. For those seeking a tranquil retreat, our Park Suite offers 42 square meters of serenity, complete with a Queen Bed. And for the ultimate indulgence, our Queen Suite boasts a generous 52 square meters of space, ensuring a truly memorable stay. Book your preferred suite on Agoda and enjoy the best prices, guaranteeing you a hassle-free and convenient experience.

Experience the Vibrant Energy of Causeway Bay

Located in the heart of Hong Kong, Causeway Bay is a bustling neighborhood that offers an exciting mix of shopping, dining, and entertainment. Known as one of the busiest shopping districts in the world, Causeway Bay is a paradise for fashion enthusiasts and bargain hunters alike. From high-end designer boutiques to trendy local shops and sprawling department stores, you'll find everything you need to satisfy your retail cravings. But Causeway Bay is not just about shopping. The neighborhood is also home to a vibrant culinary scene, with a wide array of restaurants, cafes, and street food stalls offering a diverse range of cuisines. Whether you're craving traditional Cantonese dim sum, international flavors, or local delicacies, you'll be spoilt for choice. In addition to its shopping and dining offerings, Causeway Bay is also a cultural hub, with a number of art galleries, theaters, and cultural centers. Explore the local art scene, catch a live performance, or immerse yourself in the rich history and culture of Hong Kong. With its lively atmosphere and endless attractions, Causeway Bay is a must-visit destination for anyone looking to experience the vibrant energy of Hong Kong.

Convenient Transportation Options from the Airport to The Mercury in Causeway Bay

Located in the vibrant neighborhood of Causeway Bay, The Mercury offers a prime location for travelers exploring Hong Kong. Getting to this stylish hotel from the nearby airports is a breeze, thanks to the city's efficient transportation network. If you arrive at Hong Kong International Airport (HKG), the most convenient option is to take the Airport Express train. The train provides a direct connection to Hong Kong Station, where you can transfer to the Island Line of the MTR (Mass Transit Railway). From there, it's just a short ride to Causeway Bay Station, which is a stone's throw away from The Mercury. Alternatively, you can also opt for a taxi or private car service, which will take you directly to the hotel in approximately 30-40 minutes, depending on traffic conditions. For those arriving at Shenzhen Bao'an International Airport (SZX) in mainland China, you can take the ferry to Hong Kong. The ferry terminal is conveniently located near the airport, and it offers regular services to Hong Kong Island. Once you arrive at the Hong Kong Macau Ferry Terminal, you can easily catch a taxi or use the MTR to reach Causeway Bay and The Mercury. No matter which airport you arrive at, getting to The Mercury in Causeway Bay is a hassle-free journey with multiple transportation options. Whether you choose to travel by train, taxi, or ferry, you'll be able to reach this stylish hotel and start exploring the vibrant city of Hong Kong in no time.

Discover the Vibrant Surroundings of The Mercury

Nestled in the heart of Hong Kong, The Mercury offers easy access to a plethora of exciting landmarks and attractions. Just a stone's throw away, you'll find the renowned Happy Valley Racecourse, where the thrill of horse racing comes alive. Immerse yourself in the electric atmosphere as you cheer on your favorite horse and soak up the vibrant energy of the crowd. For a taste of local culture, a visit to the Tin Hau Temple in Causeway Bay is a must. This historic temple is dedicated to the goddess of the sea and is a place of worship for fishermen and seafarers. Marvel at the intricate architectural details and soak in the tranquil ambiance as you explore the temple grounds. If you're a sports enthusiast, the Happy Valley Sports Ground is just a short distance away. This multi-purpose venue hosts a variety of sporting events, from soccer matches to athletic competitions, providing endless entertainment for sports lovers. For those interested in history, the Po Leung Kuk Museum offers a fascinating insight into the charitable organization's history and its efforts in supporting the underprivileged. Delve into the exhibits and learn about the significant contributions made by the Po Leung Kuk throughout the years. After a day of exploring, satisfy your taste buds at the Shabu Garden Steamboat Restaurant, known for its delectable hot pot dishes. Indulge in a culinary adventure as you savor the flavors of authentic Hong Kong cuisine. With its prime location and proximity to these landmarks and attractions, The Mercury is the perfect base for discovering the vibrant surroundings of Hong Kong.

Convenient Public Transport Stations near The Mercury

Located in the heart of Hong Kong's bustling Causeway Bay district, The Mercury offers easy access to several public transport stations. Just a short walk away, you'll find the Causeway Bay MTR Station, which connects you to the rest of the city via the efficient and extensive MTR network. Whether you're heading to Hong Kong Island's business district or exploring the vibrant neighborhoods of Kowloon, the MTR is a convenient and reliable option. If you prefer to explore the city above ground, there are also several bus stops nearby. The Happy Valley Terminus is just a stone's throw away, offering convenient bus services to various parts of Hong Kong. From here, you can easily reach popular attractions such as Victoria Peak and Stanley Market. Additionally, the Wong Nai Chung Road and Paterson Street bus stops are within walking distance, providing further options for getting around the city. No matter your preferred mode of transportation, The Mercury's prime location ensures that you have easy access to a range of public transport stations, making it a perfect base for exploring all that Hong Kong has to offer.

A Culinary Adventure Awaits

Located in the bustling neighborhood of Causeway Bay, The Mercury is surrounded by a plethora of dining options that cater to every palate. Just a stone's throw away, Wing Kee Noodle offers delicious and comforting bowls of traditional Hong Kong-style noodles. For a taste of modern British cuisine, head to Roganic Hong Kong, where you can indulge in innovative dishes made with locally sourced ingredients. If you're in the mood for Indian flavors, Chor Bazare Indian Cuisine is a must-visit, serving up authentic and aromatic dishes that will transport you to the streets of Mumbai. Craving some Thai cuisine? Look no further than Minibangkok Thai Food Station and Thai Pei Restaurant, both offering a wide range of mouthwatering Thai delicacies. For those seeking a touch of elegance, Regal Hongkong Hotel - Alto 88 is a fine-dining establishment that specializes in exquisite Cantonese cuisine. And if you're a fan of dim sum, Crystal Jade La Mian Xiao Long Bao is renowned for its delectable dumplings and other traditional Chinese delicacies. Finally, for a taste of European fare, Pumpernickel in Tin Hau serves up hearty sandwiches and delectable pastries. With such a diverse range of culinary options right at your doorstep, The Mercury promises to be a haven for food lovers.

Shop 'til you drop at The Mercury's surrounding shopping landmarks

Located in the heart of Hong Kong, The Mercury offers easy access to a variety of shopping landmarks that will satisfy even the most avid shopaholics. Just a short stroll away, you'll find yourself at Elizabeth House Shopping Mall, where you can explore a wide range of trendy boutiques and luxury brands. For a unique shopping experience, head over to Hysan Place, a multi-level mall that houses a mix of local and international fashion labels. Park Lane Shopping Mall is another must-visit destination, offering an array of high-end shops and gourmet dining options. If you're in the mood for some designer finds, Loro Piana and IRO Paterson Street are just a stone's throw away. For a taste of local culture, Rainbow City is the place to go, with its vibrant street markets and bustling atmosphere. WTC More (World Trade Centre) and Casa de Jianette are also nearby, offering a wide selection of shops and eateries. And if you're looking for something a little different, Laforet is a hidden gem that showcases an eclectic mix of independent designers and quirky fashion boutiques. With such a diverse range of shopping landmarks at your doorstep, The Mercury is the perfect base for a memorable shopping spree in Hong Kong.

Affordable Luxury: The Mercury Offers Great Value in Hong Kong

When it comes to finding a hotel in Hong Kong that offers both luxury and affordability, look no further than The Mercury. With an average price of $167 per room, The Mercury provides exceptional value for money compared to the average price of a hotel room in the city, which stands at $162. At The Mercury, guests can enjoy the best of both worlds - a comfortable and stylish stay without breaking the bank. The hotel boasts modern and well-appointed rooms that are designed with the utmost attention to detail. Each room is equipped with all the essential amenities, ensuring a relaxing and convenient stay for every guest. Not only does The Mercury offer great value for money, but it also provides an excellent location in the heart of Hong Kong. Situated in a vibrant neighborhood, guests can easily explore the city's iconic attractions, bustling markets, and delectable dining options. With its affordable pricing and prime location, The Mercury is the perfect choice for both business and leisure travelers looking to make the most of their stay in Hong Kong.

Great Service and Convenient Location

The Mercury in Hong Kong has received glowing reviews from its satisfied guests. One common theme that emerges from the customer reviews is the exceptional service provided by the staff. Guests have praised the friendly and professional demeanor of the staff, who go above and beyond to ensure a pleasant stay. From the moment you check-in, you can expect to be greeted with warmth and hospitality. The staff is always ready to assist you with any queries or requests you may have, making you feel valued and well taken care of. Another highlight of The Mercury is its convenient location. Situated in a quiet environment, the hotel is in close proximity to the Exhibition Center, making it an ideal choice for business travelers. Additionally, the hotel's excellent location means that guests have easy access to a wide range of delicious restaurants in the neighborhood. Whether you're craving local delicacies or international cuisine, you'll find plenty of options to satisfy your taste buds. Furthermore, the hotel's kitchenette allows guests to enjoy the convenience of preparing their meals if they prefer to dine in. Overall, The Mercury offers a great experience with its friendly staff, convenient location, and excellent amenities, making it a top choice for both business and leisure travelers.

Exceptional Customer Ratings at The Mercury

The Mercury in Hong Kong, Hong Kong SAR, China, has received exceptional customer ratings, making it a top choice for travelers seeking a comfortable and enjoyable stay. With an overall rating of 8.1, guests have consistently praised the hotel for its outstanding service and attention to detail. One of the standout features of The Mercury is its excellent value for money, with a rating of 7.9 in this category. Guests have expressed their satisfaction with the affordable rates and the high-quality amenities and services provided by the hotel. Whether you're traveling for business or leisure, The Mercury offers a fantastic deal without compromising on comfort or convenience. Another aspect that sets The Mercury apart is its commitment to cleanliness, with a rating of 8.3 in this category. Guests have consistently praised the hotel's immaculate rooms and public areas, highlighting the attention to detail and thoroughness of the housekeeping staff. The Mercury ensures that every corner of the hotel is kept spotless, creating a welcoming and hygienic environment for guests to enjoy. In addition to its outstanding cleanliness, The Mercury also excels in location and staff performance, with ratings of 8.2 and 8.3 respectively. Situated in a prime location in Hong Kong, guests have found the hotel to be conveniently located near popular attractions, shopping districts, and public transport options. Furthermore, the dedicated and friendly staff at The Mercury go above and beyond to ensure that every guest's needs are met, providing exceptional service and creating a warm and welcoming atmosphere. With its exceptional customer ratings in various categories, The Mercury is undoubtedly a top choice for travelers seeking a memorable and enjoyable stay in Hong Kong. Whether you're looking for great value, cleanliness, a convenient location, or exceptional staff performance, The Mercury delivers on all fronts, making it a standout hotel in Hong Kong, Hong Kong SAR, China.

Show less

Amenities and facilities

Very good
Facilities

7.8

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
Things to do, ways to relax
  • Fitness center
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Rooms sanitized between stays
  • Sterilizing equipment
Services and conveniences
  • Daily housekeeping
  • Elevator
  • Luggage storage
  • Smoke-free property
  • Smoking area
Access
  • Adult-only property
  • CCTV in common areas
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Available in all rooms
  • Air conditioning
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Linens
  • Non-smoking
  • Shower
  • Towels
  • TV

Location

23 Mercury Street, Causeway Bay, Hong Kong, Hong Kong SAR, China
Excellent
Location

8.4

Airports
  • Hong Kong International Airport (HKG) - Hong Kong SAR, China
    28.3 km
  • Shenzhen Bao'an International Airport (SZX) - China
    55.0 km
Public transportation
  • 永興街 Wing Hing Street
    110 m
  • 木星街 Jupiter Street
    120 m
Hospital or clinic
  • CICE
    100 m
Shopping
  • Ladies Market
    4.2 km
Convenience store
  • 7 Eleven
    270 m
Cash withdrawal
  • ATM
    20 m

What's nearby

Popular landmarks
  • Hong Kong Skyline
    2.4 km
  • Tsim Sha Tsui East
    2.4 km
  • Victoria Harbour
    3.1 km
  • Victoria Peak (The Peak)
    4.5 km
  • Ocean Park Thrill Mountain
    6.0 km
  • Nan Lian Garden
    6.1 km
  • Hong Kong Disneyland
    15.8 km
  • Lantau Island
    25.9 km
  • Tian Tan Buddha (Big Buddha)
    29.7 km
  • Ngong Ping 360
    30.1 km
Nearby landmarks
  • Tin Hau Temple (Causeway Bay)
    80 m
  • CICE
    100 m
  • 永興街 Wing Hing Street
    110 m
  • 木星街 Jupiter Street
    120 m
  • 琉璃街 Lau Li Street
    150 m
  • North Point, Hong Kong
    170 m
  • Drunkerland
    180 m
  • Yan Tak Pharmacy
    200 m
  • Seven Seas Commercial Centre
    230 m
  • Fish & Vegetable Market
    240 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • In accordance with the guidelines outlined in the draft amendment to the Product Eco-responsibility Ordinance of 2023, Hong Kong hotels will no longer offer complimentary disposable plastic products to guests. For specific inquiries, please consult the official website of the hotel.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out from11:00
  • Check-out until11:00
The property
  • Non-smoking rooms/floorsyes
  • Number of floors23
  • Number of rooms 69
  • Room voltage220
  • Most recent renovation2018

Reviews of The Mercury from real guests

8.1
Location8.4
Service8.4
Cleanliness8.3
Value for money8.1
Facilities7.8
High score for Hong Kong
Rating
9+ Exceptional (27)
8-9 Excellent (9)
7-8 Very Good (13)
6-7 Good (1)
<6 Below Expectation (7)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 57 verified guest comments
12345
9.6
Exceptional
Xue from China
Couple
Park Suite
Stayed 2 nights in April 2023

One of best hotel experience in HK, but…”

Great location with public transportation, food…very large room and sweet staffs. Only one lady in the reception ruined all 5 stars experience. When we checked out, She made a fuss about leaving the luggages in the reception for a quick bite before going to airport.

Reviewed April 28, 2023

Dear Guest Thank you for taking time to review your stay and please accept our apology for the areas that we did not meet your expectations. I have already reviewed the issues with concerned departments for improvement. We will also strengthen on staff training and supervise the team closely in order to enhance the overall service quality. Thank you for your patronage and we look forward having another chance to welcome you again. Warmest Regards Alan Leung Apartment Manager

Responded May 30, 2023
The Mercury
7.6
Very good
Wai from Hong Kong SAR, China
Business traveler
Park Suite
Stayed 7 nights in April 2023

Hmm ...”

Mercury is located at a very nice area - so many local restaurants around there. Subway (MTR) is nearby. Nevertheless, the mattress is very hard and needed to buy a thin mattress for sleep. Refused to give extra blanket and knife. Also they rejected the request to give one more plate. Probably not going back!

Reviewed April 16, 2023

Dear Guest Thank you for taking time to review your stay and please accept our apology for the areas that we did not meet your expectations. I have already reviewed the issues with concerned departments for improvement. We will also strengthen on staff training and supervise the team closely in order to enhance the overall service quality. Thank you for your patronage and we look forward having another chance to welcome you again. Warmest Regards Alan Leung Apartment Manager

Responded May 30, 2023
The Mercury
2.4
WAI from Hong Kong SAR, China
Couple
Queen Suite
Stayed 1 night in April 2023

Acceptable”

Facilities are old, service attitude is extremely poor, had to change to another hotel for immediate check-out

Reviewed April 21, 2023

Dear Guest Thank you for taking time to review your stay. Please accept our apology for the areas that we didn't meet your expectations and haven't notify those issues during your stay. We will review it with concerned department heads for improvement and also strengthen on hardware facilities enhancement. We will also strengthen on staff training and supervise the team closely in order to enhance the overall service quality. We look forward for having another chance to welcome you again. Warmest Regards Alan Leung Apartment Manager

Responded May 30, 2023
The Mercury
9.2
Exceptional
Wong from Hong Kong SAR, China
Couple
Park Suite
Stayed 1 night in September 2019

Great place, nice and new”

I booked the hotel/service apartment for my anniversary. The usual check in time in here was 3pm, I called the front desk in advance to request early check in so I can decorate the place ahead and surprise my partner. The front desk is super helpful, and they have my room prepared when I get there. (Huge thanks!) Every room have its own WiFi, stable as well. Place is clean, although the hotel located next to trash station and wet market, but it’s neat and clean and no smell at all. Great neighborhood, they got premium coffee downstairs, thousand of restaurants around. Will definitely comeback again!

Reviewed September 18, 2019
8.8
Excellent
Pak from Hong Kong SAR, China
Business traveler
City Suite
Stayed 1 night in February 2019

Wonderful experience”

I will rate it high in terms of the room size and the facility. The room is clean and the facilities are all brand new. It perfectly fit while I am only staying for a night in town, wireless mobile charger, wine opener, kitchen towel etc....The check in is quick. During check out, they even worry about the rain outside for me. The only point I would like to make, you do find 2 small rubbish bin inside the room, which not too handy when I was trying to eat in, the plate and glasses cleanliness can also be improve. Rate middle for location as it surrounded by flats, slightly embarrassing as the curtain should not able to fully block the eye sight from neighbourhood toward the living room. It was about 7 minutes walk from Tin Hau station.

Reviewed February 27, 2019
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss