The Metropole Hotel Phuket
Newly renovated
Free Wi-Fi

The Metropole Hotel Phuket

1 Soi Surin, Montri Road, Phuket Town, Phuket, Thailand, 83000
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    The Metropole Hotel Phuket Reviews

    7.0
    Very good
    /10
    (696 reviews)See what guests said
    9.2
    Exceptional

    "The staff at reception is very helpful."

    Chakrapol

    -

    April 30, 2016

    7.2
    Very good service

    Things you’ll love about The Metropole Hotel Phuket

    Things you'll love

    • Airport transfer

    • Located in heart of Phuket

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.0
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Wat Chalong7.23 km
  • Phuket Big Buddha10.59 km
  • Patong Beach10.87 km
  • Karon Beach11.7 km
  • Kata Beach12.51 km
  • Phuket Fanta Sea14.28 km
  • Kamala Beach14.74 km
  • Nai Harn Beach15.06 km
  • Surin Beach16.43 km
  • Promthep Cape16.75 km
  • Value for money7.1
    Location rating8.0
    Nearest airportPhuket International Airport (HKT)
    Distance to airport27.0 km

    Rooms available at The Metropole Hotel Phuket

    Superior
    Superior
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds or 1 double ...
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    Junior Suite
    Junior Suite
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 double bed
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    Deluxe
    Deluxe
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds or 1 double ...
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    Executive Suite
    Executive Suite
    ...
    • Room size: 70 m²/753 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Executive Suites
    Executive Suites
    ...
    • Shower
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    Run of House
    Run of House
    ...
    • Shower
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    Presidential Suites
    Presidential Suites
    ...
    • Shower
    Enter dates to see prices
    Junior Suites
    Junior Suites
    ...
    • Shower
    Enter dates to see prices
    Executive Suites
    Executive Suites
    ...
    • Shower
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
      Enter dates to see prices

      What people love about The Metropole Hotel Phuket

      • 8.8
        Excellent

        "good location for city tour, most at walking distance"

        Ganesan

        |

        December 16, 2018

      • 7.2
        Very good

        "Breakfast was good, WIFI connectivity was good."

        Morshed M.

        |

        February 19, 2018

      • 8.0
        Very good

        "Really nice located hotel, near to amnesties and Muslim food about 200 meters walk."

        HAFIZ

        |

        December 2, 2017

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      More about The Metropole Hotel Phuket

      More about The Metropole Hotel Phuket

      8.8
      Excellent

      "Convenient place."

      Steven

      |

      October 15, 2018

      An overview

      Show less

      What they offer

      6.8
      Good

      "Nice place to stay at!"

      Jorena

      |

      June 8, 2018

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      Thai cuisine
      Thai cuisine
      Sweet Home Restuarant
      1.4 km Thai
      Tree Tops
      3.6 km Thai
      Asian cuisine
      Asian cuisine
      Fatty's
      3.6 km Asian, European, German
      Pure Organic Heaven
      5.8 km Asian, Cafe, Contemporary
      Kazu Patong Phuket
      9.5 km Asian, Japanese, Sushi

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

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      Some helpful facts

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      Reviews of The Metropole Hotel Phuket from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (696)Booking.com Reviews (91)
      7.0
      /
      10
      Cleanliness6.3
      Facilities6.1
      Location8.0
      Room comfort and quality6.8
      Service7.2
      Value for money7.1
      All languages
      All guests (696)
      All room types

      Show reviews that mention 

      Showing 574 verified guest comments
      12345
      8.8
      Excellent
      Steve from Thailand
      Couple
      Superior
      Stayed 1 night in April 2019

      A beautiful old style hotel ”

      Room perfect and spotlessly clean Staff more than welcoming Good position within Phuket town Breakfast as with most Thai hotels could focus more on western food!! But there was enough to eat. I will return to the hotel again.

      Reviewed April 29, 2019

      Dear Mr.Steve, Thank you for choosing The Metropole Hotel Phuket and taking time to provide feedback of your experience. . Please know that your feedback is extremely valuable to us. We use feedback such as yours, to continuously make change to our hotel to improve the guest experience. Hopefully you will give us the opportunity to serve you again in the further. Regards,

      Responded April 30, 2019
      The Metropole Hotel Phuket
      6.0
      Thomas from Japan
      Family with teens
      Superior
      Stayed 1 night in December 2018

      Overpriced, but generally nice”

      Most nice hotels in Phuket town seem overpriced in comparison with what is available in Bangkok or other parts of Asia. If you need to stay in Phuket town, the hotel is nice, but don’t expect great value for the money.

      Reviewed January 05, 2019

      Dear Mr. Thomas, Thank you for choosing The Metropole Hotel Phuket and taking time to provide feedback of your experience. . Please know that your feedback is extremely valuable to us. We use feedback such as yours, to continuously make change to our hotel to improve the guest experience. Hopefully you will give us the opportunity to serve you again in the further. Regards,

      Responded April 30, 2019
      The Metropole Hotel Phuket
      8.8
      Excellent
      Ruzaini from Malaysia
      Solo traveler
      Superior
      Stayed 1 night in January 2018

      Nice hotel!”

      Nice facilities, friendly staff. Located at the central of Phuket town, there's not much of an entertainment around here but if you want to have a nice, comfortable and quiet stay this is the hotel I recommend.

      Reviewed February 06, 2018

      Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Larry Yim General Manager

      Responded September 21, 2018
      The Metropole Hotel Phuket
      9.6
      Exceptional
      Kevin from Australia
      Couple
      Superior
      Stayed 3 nights in September 2017

      Outstanding staff”

      Rooms are spacious and well appointed .The hotel is conveniently located in Phuket Town ,a short walk from major shopping and the bus terminal ,with airport transfers. Breakfast was very well presented and good variety.A beaut pool ,well maintained .The ladies at front desk are English speaking,friendly and efficient and perhaps the best front desk staff we have encountered in our many trips to Thailoand .

      Reviewed September 11, 2017

      Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Larry Yim General Manager

      Responded September 21, 2018
      The Metropole Hotel Phuket
      9.0
      Exceptional
      Tsui from Singapore
      Family with young children
      Superior
      Stayed 1 night in December 2013

      Great service, huge room”

      Cheap, professional and good service

      The staff were friendly and upgraded us immediately. No hassle. The room was large, bed was king size and the bathtub was so big, my 6 years old spent nearly an hour floating in the tub. My only complaints are that the Wifi did not work with our Ipad and the windows were so dirty on the outside, they probably were not washed for 10 years. Otherwise, most comfortable.

      Reviewed January 04, 2014
      8.0
      Excellent
      Karnsiree from Thailand
      Group
      Superior
      Stayed 2 nights in December 2011

      This is a good hotel ”

      service mind

      this hotel is good for everyone, which is one famous in phuket. it’s safe, clean and comfortable. it isn't far from shopping mall and so convenient for travelling around. staffs are polite and have service mind. breakfast is standard and launch is many kind of foods, they are so delicious. the room is clean, prompt and quite big.

      Reviewed January 03, 2012
      10.0
      Exceptional
      Patrick from United Kingdom
      Solo traveler
      Superior
      Stayed 2 nights in August 2009

      Favourable experience”

      Location. Style.character Excellent bedroom, roomy, comfortable, quiet. Friendly reception people. Excellent breakfast.
      Toilet seat was needing replaced.

      I arrived quite late from Malaysia having taken a taxi from the airport. The reception people made me feel welcome. I had read some bad reviews about this hotel but found the to be groundless as I have found in reviews of some other hotels in different countries. Some people expect too much. I would not hesitate to use this hotel again. Its central and very comfortable. I was also very happy with the rate I paid. I am from the UK and know my way around hotels. This one is good.

      Reviewed August 31, 2009
      8.0
      Excellent
      Wendi from Singapore
      Group
      Deluxe
      Stayed 4 nights in October 2018

      Very good”

      During Vegetarian Festival please be careful because my phone was being pickpocket. Outside of the hotel will hang around by the locals and foreigner due to the festival. However, the festival was fun, hotel was pretty good, 7-eleven was just nearby, massage and restaurant too. Ando massage is good (as in 'clean' massage as far as I know), went almost everyday.

      Reviewed October 24, 2018
      7.2
      Very good
      Worawit from Thailand
      Business traveler
      Deluxe
      Stayed 2 nights in January 2019

      Good location and nice hotel”

      Stayed for my business trip and helped me rest after long walk during work. Staffs were nice and friendly/. Room was clean and alright. I would probably select this hotel on my next business trip.

      Reviewed April 14, 2019

      Dear Khun Worawit, Thank you for choosing The Metropole Hotel Phuket and taking time to provide feedback of your experience. . Please know that your feedback is extremely valuable to us. Hopefully you will give us the opportunity to serve you again in the further. Regards,

      Responded April 30, 2019
      The Metropole Hotel Phuket
      8.8
      Excellent
      Steven from Singapore
      Solo traveler
      Superior
      Stayed 1 night in October 2018

      Nice location if you are there for the vegetarian festival. ”

      Convenient place.

      Reviewed October 15, 2018

      Dear Steven, Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing The Metropole Hotel Phuket, and if we can be of assistance to you, please contact our team.

      Responded November 06, 2018
      The Metropole Hotel Phuket
      7.2
      Very good
      RIYAZ from Singapore
      Family with young children
      Superior
      Stayed 1 night in December 2017

      Value for Money, but OLD!!!”

      For the price we paid, this hotel is definitely value for money. Manged to stay on a high floor with stunning view. Location was also great; within walking distance of Robinson, eateries and Kim's massage. This hotel definitely needs some major reno coz there was smell in the lobby and the finishing looks very run down. The interior of the rooms and toilet too needs some major upgrading. Otherwise, it was hassle free stay for 4 of us and breakfast was reasonable too.

      Reviewed December 18, 2017

      Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Larry Yim General Manager

      Responded September 21, 2018
      The Metropole Hotel Phuket
      5.6
      chee from Singapore
      Couple
      Superior
      Stayed 1 night in November 2017

      Bad sevices n facilities”

      During booking requested early check-in but when I reached the hotel @0600 they told me that there is no sure thing as early check-in n ask me to come back at noon when I came back back at noon they told me the room is not ready n will be ready at 2pm. Cos of this issue I need to go in n out of town just to check-in the room n Oso when I reached at 0600 they just ask me to stay at the lobby to wait for my room. If I stay n wait I would have wasted 8 hours there doing nothing. Once I get my room I found out that the room is very smelly , toilet flushing system is not working n hot water is not hot. Overall the main issue is on the early check-in part. If the hotel had told me that they can't let me have an early check-in then I would have not book this hotel not staying at lobby wait for a few hours

      Reviewed December 02, 2017
      2.0
      Matt from Thailand
      Solo traveler
      Superior
      Stayed 2 nights in November 2017

      Terrible...”

      Outdated, smelled bad, electricity didn't work properly (it intermittently went out due to the slot you insert your card into for electricity being faulty) I called staff up to fix it but they didn't do anything so I ended up having to fix it myself. I also had to fix the shower myself to get water running.. ended up leaving to go somewhere else.

      Reviewed November 23, 2017
      8.0
      Excellent
      Sanjay from India
      Couple
      Superior
      Stayed 2 nights in February 2017

      Heart of town,nice bf.”

      Not pre informed which water bottles in the rooms are complimentary , glass or plastic ? By default we consumed plastic and for this they charged money from us. Just tendered apology but could not waive off the bill. Not customer focused. Suggest to be careful in understanding the complimentary items during checkin

      Reviewed February 28, 2017
      2.8
      muhittin from Turkey
      Solo traveler
      Superior
      Stayed 1 night in November 2016

      Strictly don't recommend”

      I stayed one night in that hotel. Smell humidity everywhere even inside the room. Very old building. Almost will be collapsed. I recommend any simple ouitique hotel around. This hotel even dont deserve one star.

      Reviewed November 18, 2016
      8.4
      Excellent
      Chee from Singapore
      Couple
      Superior
      Stayed 3 nights in October 2016

      upgrading of the hotel rooms urgently needed”

      location is.very near to shopping n market. hotel room is big a plus point but furniture is very old n corridor has an odour smell it seem like this hotel is vacant for a very long time but overall very things is good for sure will come back again

      Reviewed October 07, 2016

      Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Larry Yim General Manager

      Responded September 21, 2018
      The Metropole Hotel Phuket
      9.2
      Exceptional
      Adrian from United Kingdom
      Couple
      Superior
      Stayed 1 night in July 2016

      Nice hotel”

      Nice hotel stayed many times over the years. Only bad thing is the noise from the nightclub next door if you have a room on the front side of the hotel. It is really noisy and goes on till around 3am. It should be closed earlier but according to the staff complaints to the police fall on deaf ears.

      Reviewed July 28, 2016

      Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Larry Yim General Manager

      Responded September 21, 2018
      The Metropole Hotel Phuket
      4.4
      Amit from United States
      Couple
      Superior
      Stayed 1 night in January 2016

      mold & water leakages”

      I booked a room for two of us and the room was leaking in the middle of the night at 3 AM and there was mold in the bathroom. The night mangager gave us the executive sutie from 4-7 in the morning which was as bad because the bathroom was moldy again.

      Reviewed February 02, 2016
      5.0
      sam from Australia
      Solo traveler
      Superior
      Stayed 1 night in September 2015

      very nice old hotel”

      position / large rooms / friendly staff

      this was once a great hotel but due to the lack of maintenance the hotel has fallen into disrepair. the hotel is short staffed and had difficulty looking after guest due to the volume of people attending a conferance. i recommend a urgent face lift to bring it up to a 4 star rating

      Reviewed September 09, 2015
      8.3
      Excellent
      Daniel from United Kingdom
      Solo traveler
      Superior
      Stayed 1 night in January 2015

      Overnight stay for travel”

      Comfy bed, clean spacious room, friendly staff

      We stayed one night at the hotel as we passed through Phuket as we were catching an early ferry the next day. The room was clean, spacious and had everything required for a one night stopover. The only downside was we fancied a swim after a long day of travelling but the pool didnt look very clean so we gave that a miss. Didn't eat at the hotel so cannot rate the dining. Staff were friendly so no complaints. Would stay again.

      Reviewed January 07, 2015

      Thank you for your visit and review during your recently stay at The Metropole Hotel Phuket . We are very pleased to hear that you were satisfied with our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Larry Yim General Manager

      Responded September 21, 2018
      The Metropole Hotel Phuket
      12345
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      • Excellent location
      • Wat Chalong