19 Mar 2019
Tuesday
20 Mar 2019
Wednesday
2 adults
1 room
Newly built
The Murray, Hong Kong, a Niccolo Hotel
22 Cotton Tree Drive, Hong Kong Central, Hong Kong, Hong Kong
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The Murray, Hong Kong, a Niccolo Hotel Reviews
9.1
Exceptional
/10
(246 reviews)See what guests said
10.0
Exceptional"Nice hotel"
Helena
-
January 8, 2019
9.6
Exceptional cleanlinessRecommended by 96% of guests
Things you’ll love about The Murray, Hong Kong, a Niccolo Hotel
480 meters to public transportation
Airport transfer
Free Wi-Fi in all rooms!
Hot tub
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Excellent
Location
8.7
See map
Excellent location - 1.78 kilometers from city center
Nearby
Popular
| Value for money | 8.5 |
| Distance to city center | 1 km |
| Location rating | 8.7 |
| Nearest airport | Hong Kong International Airport (HKG) - Hong Kong |
| Distance to airport | 23.5 km |
Rooms available at The Murray, Hong Kong, a Niccolo Hotel
Room photos and details
Superior Room
...
- Room size: 38 m²/409 ft²
- City view
- 1 king bed
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Room photos and details
Deluxe Room
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- Room size: 47 m²/506 ft²
- City view
- 1 king bed or 2 single beds
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Room photos and details
Grand Deluxe
...
- Room size: 50 m²/538 ft²
- Park view
- 1 king bed or 2 single beds
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Room photos and details
Murray Explorer Suite
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- Room size: 75 m²/807 ft²
- City view
- 1 king bed
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Room photos and details
Signature Suite
...
- Room size: 75 m²/807 ft²
- Park view
- 1 king bed
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Room photos and details
Grand Room
...
- Room size: 50 m²/538 ft²
- Park view
- 1 king bed or 2 single beds
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Room photos and details
N3 Grand Deluxe Room
...
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Room photos and details
Explore Suite
...
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Room photos and details
Suite
...
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Room photos and details
Explorer Suite
...
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What people love about The Murray, Hong Kong, a Niccolo Hotel
- 10.0Exceptional
"Wonderful hotel, nice design, nice staff, nice location, the peak tram station is just opposite of the street!"
Jiannan
|
December 21, 2018
- 10.0Exceptional
"Highly recommend the afternoon tea, cute, tasty and lovely!"
Jiannan
|
December 21, 2018
- 8.8Excellent
"The bar and restaurant at the top floor worth a visit, the view is amazing."
Mauro
|
September 10, 2018
Compare to other recommended properties
Best value!  The Murray, Hong Kong, a Niccolo Hotel |  |  |  | |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
| Guest rating | Exceptional 246 reviews 9.1 Location 8.7 | Excellent 1072 reviews 8.5 Location 8.3 | Exceptional 447 reviews 9.0 Location 8.9 | Excellent 1270 reviews 8.2 Location 7.7 |
| Neighborhood | Hong Kong Central | North Point | Wanchai | Hong Kong Central |
8.8
Excellent"Room very cosy, clean and brand new."
Mauro
|
September 10, 2018
An overview
Offering quality accommodations in the shopping, restaurants, sightseeing district of Hong Kong, The Murray, Hong Kong, a Niccolo Hotel is a popular pick for both business and leisure travelers. The property is just 1 km away from the city center, and it normally takes about 35 minutes to reach the airport. With its convenient location, the property offers easy access to the city's must-see destinations.
The facilities and services provided by The Murray, Hong Kong, a Niccolo Hotel ensure a pleasant stay for guests. The property provides free Wi-Fi in all rooms, 24-hour room service, 24-hour security, daily housekeeping, grocery deliveries to ensure the greatest comfort.
The property features 336 beautifully appointed guestrooms, many of which include flat screen television, carpeting, clothes rack, free welcome drink, linens. The property's host of recreational offerings ensures you have plenty to do during your stay. Enjoy a great location and services to match at The Murray, Hong Kong, a Niccolo Hotel.
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What they offer
8.0
Very good"The rooms are generously."
Lars
|
January 14, 2019
Popular facilities
- Fitness center
- Swimming pool [indoor]
- Restaurants
- Spa
- Bar
Languages spoken
- English
- Chinese [Cantonese]
- Chinese [Mandarin]
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Fitness center
- Hot tub
- Spa
- Garden
- Massage
- Swimming pool [indoor]
Dining, drinking, and snacking
- Bar
- Grocery delivery
- Room service [24-hour]
- Coffee shop
- Restaurants
Services and conveniences
- Concierge
- Dry cleaning
- Safety deposit boxes
- Currency exchange
- Infirmary
- Smoke-free property
- Daily housekeeping
- Laundry service
- Smoking area
- Doorman
- Luggage storage
For the kids
- Babysitting service
- Family room
- Kids club
Access
- Buzzer/wireless intercom
- Elevator
- Security [24-hour]
- Check-in/out [express]
- Facilities for disabled guests
- Wheelchair accessible
- Check-in/out [private]
- Front desk [24-hour]
- Check-in [24-hour]
- Pets allowed
Getting around
- Airport transfer
- Rental car
- Valet parking
- Car park [charges apply]
- Taxi service
Available in all rooms
- Air conditioning
- Hair dryer
- Slippers
- Alarm clock
- Heating
- Smoke detector
- Bathrobes
- In-room safe box
- Sofa
- Carpeting
- Ironing facilities
- Soundproofing
- Cleaning products
- Linens
- Telephone
- Closet
- Mini bar
- Toiletries
- Coffee/tea maker
- Refrigerator
- Towels
- Desk
- Satellite/cable channels
- Wake-up service
- Free bottled water
- Shower
- Wooden/parqueted flooring
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Nearest essentials
Airports
Hong Kong International Airport (HKG) - Hong Kong
23.5 km
Shenzhen Bao'an International Airport (SZX) - China
54.0 km
Public transportation
Admiralty MTR Station
480 m
Central MTR Station
500 m
Hospital or clinic
Hong Kong Central Hospital
430 m
Shopping
IFC Mall
730 m
Convenience store
Circle K
450 m
Cash withdrawal
ATM
200 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby
Chinese cuisine
Tsui Hang Village (New World Tower)
410 m Chinese
Empire Hotel
1.1 km Chinese
Seventh Son Restaurant (Lockhart Rd)
1.1 km Chinese
American cuisine
Westwood Carvery
590 m American, Steakhouse
The Diner
620 m American, Diner
Triple O's Hong Kong
620 m American, Fast food
Asian cuisine
Duddell's
350 m Asian, Chinese
Nadaman Island Shangri-la Hong Kong
410 m Asian, Japanese, Sushi
Miso
520 m Asian, Japanese, Sushi
What's nearby
Popular landmarks
- Lan Kwai Fong - 560 m
- Victoria Peak (The Peak) - 1.34 km
- Hong Kong Museum of History - 3.14 km
- Temple Street Night Market - 3.22 km
- Ocean Park - 4.98 km
- Victoria Harbour - 5 km
- Nan Lian Garden - 8.47 km
- Hong Kong Disneyland - 12.54 km
- Po Lin Monastery - 26.09 km
- Ngong Ping 360 Cable Car - 26.55 km
Nearby landmarks
- Government Publications Office - 60 m
- St John’s Cathedral - 80 m
- Hong Kong Squash Centre - 80 m
- Consulate of Belgium - 110 m
- Chun Yeung Street - 120 m
- Former French Mission Building - 140 m
- Cheung Kong Center - 150 m
- Hong Kong Park - 150 m
- Consulate of the United States - 150 m
- Consulate of Netherlands - 170 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Infant 0-2 year(s) | Stay for free if using existing bedding. Baby cot/crib available upon request |
Children 3-10 year(s) | Stay for free if using existing bedding. Extra beds may be requested directly from the property; additional charges may apply |
Guests 11 years and older are considered as adults | Extra beds may be requested directly from the property; additional charges may apply |
Others
- The credit card used for the reservation must be presented during check-in.
- When booking more than 5 rooms, different policies and additional supplements may apply.
Extra beds are dependent on the room you choose. Please ask the property for more details.
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Some helpful facts
Check-in/Check-out
Check-in from: 02:00 PM
Check-in until: 12:00 AM
Check-out until: 12:00 PM
Getting around
Distance from city center: 1 km
Travel time to airport (minutes): 35
Extras
Breakfast charge (unless included in room price): 475 HKD
Daily Internet/Wi-Fi fee: 0 HKD
The property
Non-smoking rooms/floors: Yes
Number of floors: 25
Number of restaurants: 5
Number of rooms : 336
Year property opened: 2017
Parking
Daily parking fee: 600 HKD
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Reviews of The Murray, Hong Kong, a Niccolo Hotel from real guests
Agoda Reviews (246)Booking.com Reviews (255)
9.1
/
10
Exceptional
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Showing 68 verified guest comments
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Experiences on Agoda. Because your room is just the beginning.
- Excellent location
- Lan Kwai Fong
- Admiralty MTR Station is within 0.48 km
Exceptional”
Awesome. I am very impressed with the thoughtfulness and service provided. Best hotel that I have stayed in thus far. (Yes, I may not have been the most frequent traveler or stayed in most of the hotel but from my experiences; this is really one of its kind and the best for me)
Dear Leelian, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager
Luxurious but...”
Stunning architecture and beautiful design, if it was an office building. For a luxury hotel, the whole premise is too ‘cold’, sterile and actually quiet difficult to access (Instead of using the access road off cotton tree drive its a round trip. The slim lobby is very slick, yet totally unclear set up. Bit uncomfortable that the only way to the pool area is via the general lift lobby which happens to be the middle of the lobby stretch. The pool itself is beautifully set, but badly designed as the overflow doesnt work and larger parts of the floor get flooded. The pool water, as the pool room temperature is too cold to enjoy. Not really understood the purpose of the second pool, which looks like a jaccuzzi but is far too cold and not jets working. Sadly all other spa areas are 4 floors up. The staff are - as you would expect - very friendly, charming and if they speak english (not all do) extremely helpful. The rooms are generously. cut, big bathrooms and great windows.
Dear Lars, Thank you ever so much for your comments in regards to your recent stay with us. Our team do their utmost to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the utmost luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Kind regards, Albert Cheng Front Office Manager
Beautiful modern hotel, best service ”
The service, to me, was the standout. We had to stay an extra night to ride out the typhoon and were super impressed how they had all hands on deck including the hotel manager (who was mopping floors at one point!) to make sure everyone was well looked after. Every staff member was super friendly and helpful and warm. Rooms were also large and beautifully appointed, with very comfortable beds. We’ll be back!
Dear Lisze, Greetings from The Murray! Thank you ever so much for your comments in regards to your recent stay with us. We are delighted to learn that you had an enjoyable experience with us, our team always strives to deliver excellent service to guests, it is very encouraging to read the compliment you gave to the team, I have immediately shared this wonderful feedback with them. We very much look forward to welcoming you back to The Murray in the near future. Yours sincerely, Albert Cheng Front Office Manager
very nice hotel ”
great bed fantastic block out blinds huge shower very helpful staff right next to the tram up to the peak. a shirt distance to high street shops and good restaurants and IFC. we will be back. Only small criticism was go fu lou which was dissapointing
Dear Garry, Thank you for spending the time to share feedback and lovely photos of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Please do accept my apologies in relation to the issue you experienced at Guo Fu Lou. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the utmost luxury experience for all our guests in residence. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager
Fantastic Hotel, Lovely Staff”
Great hotel, every service you could imagine. The staff were great, very open and accommodating. Beautiful big room and comfy bed. Wonderful bathroom and all sorts of facilities, including a pillow menu.
Fabulous Hotel”
Beautiful hotel, everything has been thought about and I will now only stay here when I’m Hong Kong for business of pleasure. The only small negative is the lack of gym equipment in the gym. It’s beautifully designed, but it lacks heavy weights and other machine equipment. There’s certainly space for it, if they re-organised the layout.
Dear Henry, Thank you ever so much for your feedback in regards to your recent stay with us. Our team do their up most to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. We are always grateful to receive feedback to continuously improve our service and will review the points you have mentioned in regards to the equipment available in the gymnasium. Thank you again for spending the time to share your feedback and I we do hope to welcome you back to The Murray in the near future. Kind regards, Albert Cheng Front Office Manager
Pride of Central”
Wonderful hotel, nice design, nice staff, nice location, the peak tram station is just opposite of the street! Highly recommend the afternoon tea, cute, tasty and lovely! really enjoy it. Stay at Central, stay at Murray!
Dear Jiannan, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager
Very bad front desk service”
Very bad experience from the very beginning. Very long queue while checking in and it took more than 30 minutes to reach me. Only 2 lines are available; despite some front desk were opened, they are either playing with their phone/ chatting rather than helping people in the queue to check in.
Dear Keng, Thank you very much for sharing feedback regarding you recent stay with us. Please accept our sincere apologies for the inconveniences experienced during your stay. I have shared your valued feedback with my team to ensure that this remains an isolated issue and is corrected moving forward. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the utmost luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope to have an opportunity to better your experience with us in the future. Kind regards, Albert Cheng Front Office Manager
Old & New”
My little staycation was perfect at The Murray. Beautifully designed and outfitted, housed inside a retro/ heritage building. Hardware (interior design) was executed immaculately, as well as the software (service) was of a very high standard. Definitely my favouritre hotel on the HK side at the moment. I look forward to having another little getaway in the near future!!!!
Dear Eddy, Greetings from The Murray! Thank you ever so much for your comments in regards to your recent stay with us. Our team do their up most to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Yours Sincerely, Albert Cheng Front Office Manager
Murray, A Good Start for a New Place”
the Design Features in Room are brilliant. but the Staff are still a little wet behind the ears for a luxury hotel great potential for a leading hotel, but not yet matching the great architecture and design with the operational service software touch of a Luxury Hotel.,
Dear Ling, Greetings from The Murray. Thank you for your comments in regards to your recent stay with us. Our team do their up most to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us however saddened to hear of your disappointment in regards to our service. Rest assured I will look into the matter. Your feedback is most appreciated; as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the up most luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Kind regards, Albert Cheng Front Office Manager
It’s a new hotel, everything is nice and comfort. But the map of the room is smelly.”
It’s a new hotel, everything is nice and comfort. But the map of the room is smelly.and the air conditioner has some problem. Overall the staff is very professional and nice. Service is good here but the facility.... huh
Dear Yan, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Please do accept my apologies in relation to the issue you experienced in regards to the facility. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the utmost luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope to have an opportunity to better your experience with us in the future. Kind regards, Albert Cheng Front Office Manager
Luxury hotel in the heart of Hong Kong”
The design by Norman Foster's is outstanding and all e-controllers make it feel like a bit of futuristic hotel. The service is superb and its location is really in the central (yet a bit quiet at night since it's a business zone). Staff are helpful and provide us with all the needs. Breakfast and restaurant service should have been improved.
Dear Chatchapong, Thank you for spending the time to share feedback of your recent stay with us. Our team do their utmost to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. Thank you ever so much for your constructive feedback in regards to breakfast and restaurant service. Your comprehensive feedback on these areas is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the up most luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Yours sincerely, Albert Cheng Front Office Manager
Wonderful experience”
My wife and I stayed at the Murray for a few days and I must say everything was absolutely perfect. The service was outstanding. Each and every employee was helpful, kind and courteous. The hotel itself was very well done and comfortable. Rooms were exceedingly clean. We didn't have an opportunity to enjoy Popinjays but the other restaurants had great food and room service was very good (room service at most places seems to be hit or miss). Drinks were tasty and the lobby bar has a decent crowd at happy hour. The hotel is centrally located to everything and makes walking around Central very simple. A nice bonus is being able to get to Victoria Peak tram in literally one minute. Getting a ticket at 7am and being first one on the peak is truly a treat. Thank you for a great stay!
Dear Diego, Greetings from The Murray! Thank you ever so much for your comments in regards to your recent stay with us. We are delighted to learn that you had an enjoyable experience with us, our team always strives to deliver excellent service to guests, it is very encouraging to read the compliment you gave to the team, I have immediately shared this wonderful feedback with them. We very much look forward to welcoming you back to The Murray in the near future. Yours sincerely, Albert Cheng Front Office Manager
Excellent”
Staff extremely kind and helpful. Room very cosy, clean and brand new. The bar and restaurant at the top floor worth a visit, the view is amazing. Gym is good. The only negative part is the swimming pool: indoor, no windows, no view, too small and the water too cold.
Dear Mauro, Greetings from The Murray! Thank you ever so much for your comments in regards to your recent stay with us. Our team do their utmost to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. Please do accept my apologies in relation to the issue you experienced in regards to the swimming pool. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the utmost luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Yours sincerely, Albert Cheng Front Office Manager
Kris from Asia”
cozy and artistically inclined !
Dear Ke, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager
Good place. ”
Nice hotel
Dear Helena, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager
awesome”
awesome
Dear Armizah, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager
awesome”
awesome
Dear Armizah, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager
should do better”
facilities were okay, and check-in&out service was quick enough. However, despite the ample room size, the room condition was poor. There were several unknown stains all over the room floor and the room service area. The breakfast was mediocre, and it was strange to see the staffs chattering around the restaurant while we were having meals served. I don't think the hotel fully meet the standard of a five star hotel.
Dear KyuTae, Thank you for taking the time to share this with us. Our team do their utmost to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. Please accept our sincere apologies for the inconveniences experienced during your stay. I have shared your valued feedback regarding room condition and breakfast service with the appropriate team to ensure that this remains an isolated issue and is corrected moving forward. We hope to have an opportunity to better your experience with us in the future. Kind regards, Albert Cheng Front Office Manager
Quiet hotel but not very helpful staff.”
The hotel has black out blinds and is comparably quiet for being in the city. I’m not sure if this is because it’s a new hotel but we had a number of issues with the room and check in. All of which took a long time to fix. We also never received a turn down service which meant we had to constantly call down for clean towels as the rooms don’t have anywhere to dry you morning towels. The shower also flooded the room on each use and was only fixed towards the end of our 6 day trip. Breakfast was nice but they could not cope when it was busy and it felt like they had a one drink only policy as it was very difficult to get a second coffee in the morning. We had breakfast included but they made us sign for the full cost of breakfast every day on the receipt to our room. The pool is also of little use apart from looking nice. It only has two chairs and is very cold. It looks good on Instagram though.
Dear Mark, Thank you for sharing your comments in regards to your recent stay with us. We do our utmost to ensure our guests enjoy a memorable experience at The Murray, and I apologise that this was not the case during your visit. I have shared your valued feedback with my team to ensure that this remains an isolated issue and is corrected moving forward. Thank you again for your feedback, constructive feedback enables us to further enhance our operations further to ensure we deliver the up most luxury experience for all our guests in residence. We appreciate your review and hope to welcome you back in the near future. Yours Sincerely, Albert Cheng Front Office Manager