8.8

Excellent
/10
(1,487 reviews)See what guests said
Highly rated by guests – 80% would recommend
Housekeeping10
Breakfast9
View6
See map

8.5

Excellent

Location rating score

Excellent location - 1.79 kilometers from city center
Exceptional for walking
Walkable places
Government Publications Office

60 m

St John’s Cathedral

80 m

Hong Kong Squash Centre

80 m

Chun Yeung Street

120 m

Cheung Chau Island

120 m

Popular landmarks
Victoria Peak (The Peak)

1.3 km

Hong Kong Skyline

2.0 km

Tsim Sha Tsui East

2.5 km

Victoria Harbour

2.6 km

Ocean Park Thrill Mountain

5.0 km

Closest landmarks
Consulate of Belgium

110 m

Cheung Kong Park Car Park

120 m

Chris Rowthorn Tours Hong Kong

120 m

Consulate of the United States

150 m

Consulate of Barbados

170 m

The Murray, Hong Kong, a Niccolo Hotel

"The interior design of the hotel and hotel rooms are amazing and new."

KAR - May 9, 2022
Grand Room - Bedroom The Murray, Hong Kong, a Niccolo Hotel
Interior view The Murray, Hong Kong, a Niccolo Hotel
Interior view The Murray, Hong Kong, a Niccolo Hotel
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The Murray, Hong Kong, a Niccolo Hotel

22 Cotton Tree Drive, Hong Kong Central, Hong Kong, Hong Kong SAR, China - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Hong Kong Central part of Hong Kong, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Victoria Peak (The Peak). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Attention

This property is in high demand!

5 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • 60 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Air conditioning

Value for money8.4
Distance to city center1 km
Location rating8.5
Nearest airportHong Kong International Airport (HKG) - Hong Kong SAR, China
Distance to airport25.1 km

Rooms available at The Murray, Hong Kong, a Niccolo Hotel

Grand Room
...
  • Room size: 50 m²/538 ft²
  • Park view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Room
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Grand Deluxe
...
  • Room size: 50 m²/538 ft²
  • Park view
  • 1 king bed or 2 single beds
Enter dates to see prices
Signature Suite
...
  • Room size: 75 m²/807 ft²
  • Park view
  • 1 king bed
Enter dates to see prices
Murray Explorer Suite
...
  • Room size: 75 m²/807 ft²
  • City view
  • 1 king bed
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Superior Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
N3 Grand Deluxe Room
...
  • Room size: 50 m²/538 ft²
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Explorer Suite
...
  • Room size: 75 m²/807 ft²
  • 1 king bed
Enter dates to see prices
N3 Grand Deluxe Room
...
  • Room size: 50 m²/538 ft²
Enter dates to see prices
Cotton Tree Suite
...
  • Room size: 100 m²/1076 ft²
  • 1 king bed
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at The Murray, Hong Kong, a Niccolo Hotel?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at The Murray, Hong Kong, a Niccolo Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Murray, Hong Kong, a Niccolo Hotel?

Parking is available for a fee of 700 HKD per day. If you're looking for an easy way to get around Hong Kong with private transportation, the hotel can arrange taxi service.

Is breakfast offered at The Murray, Hong Kong, a Niccolo Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at The Murray, Hong Kong, a Niccolo Hotel. There's an additional charge of 362 HKD for adults and 475 HKD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Murray, Hong Kong, a Niccolo Hotel?

The Murray, Hong Kong, a Niccolo Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at The Murray, Hong Kong, a Niccolo Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at The Murray, Hong Kong, a Niccolo Hotel. Services for in-house catering, wireless internet, in-house planning and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at The Murray, Hong Kong, a Niccolo Hotel?

On-site venues and convenient event services make The Murray, Hong Kong, a Niccolo Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 4 venues can accommodate up to 310 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at The Murray, Hong Kong, a Niccolo Hotel?

The Murray, Hong Kong, a Niccolo Hotel does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to The Murray, Hong Kong, a Niccolo Hotel?

The closest train, metro, or bus station to The Murray, Hong Kong, a Niccolo Hotel is Peak Tram, 70 m away.

What restaurants are nearby The Murray, Hong Kong, a Niccolo Hotel?

The Murray, Hong Kong, a Niccolo Hotel’s neighborhood is Hong Kong Central which includes popular restaurants such as Lock Cha Tea Shop, Hong Kong, Island Tang and Dot Cod Seafood Restaurant, Hong Kong.

What popular shopping places are close to The Murray, Hong Kong, a Niccolo Hotel?

The Murray, Hong Kong, a Niccolo Hotel is located in Hong Kong Central area which features shopping places such as IFC Mall, Chun Yeung Street and The Galleria.

What are popular attractions near The Murray, Hong Kong, a Niccolo Hotel?

The Murray, Hong Kong, a Niccolo Hotel’s location in the Hong Kong Central neighborhood makes it close to famous attractions including Hong Kong Park, Lan Kwai Fong and Soho.

What popular natural sightseeing spots are close to The Murray, Hong Kong, a Niccolo Hotel?

The Murray, Hong Kong, a Niccolo Hotel’s nearby natural sights include High West Peak located in the same Hong Kong Central area.

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Explore the neighborhood

What people love about The Murray, Hong Kong, a Niccolo Hotel

  • 7.6

    Very good

    "The interior design of the hotel and hotel rooms are amazing and new."

    KAR

    |

    May 9, 2022

  • 7.6

    Very good

    "The overall experience is nice and I would love to come back again!"

    KAR

    |

    May 9, 2022

  • 9.2

    Exceptional

    "Got an surprise birthday cake from thw hotel and it’s stunning!!!"

    audrey

    |

    May 8, 2022

Property ranking|Compared to 957 Hong Kong properties
See all rankings
Cleanliness score
9.4/10
Service score
9.3/10
Room size
56 sqm.
Overall score
8.9/10
Better than
99
%
of Hong Kong properties
Better than
98
%
of Hong Kong properties
Bigger than
97
%
of Hong Kong properties
Better than
96
%
of Hong Kong properties
Overall rating:

8.8

Excellent
1,487 reviews
Cleanliness
9.4
Facilities
8.9
Location
8.5
Read all reviews >
What travelers say they love:
We had afternoon tea the day we checked in and that was grea...
Hiu from Hong Kong SAR, China
Family with young children
More about The Murray, Hong Kong, a Niccolo Hotel

More about The Murray, Hong Kong, a Niccolo Hotel

The Murray, Hong Kong, a Niccolo Hotel

Take advantage of the many attractions Hong Kong has to offer with a stay at The Murray, Hong Kong, a Niccolo Hotel. Experience the joy of multiple options for activities at this convenient location! The Murray, Hong Kong, a Niccolo Hotel is a perfect starting point for numerous sightseeing and tourist choices, with a location just 1.2 km from the Victoria Peak (The Peak).
At The Murray, Hong Kong, a Niccolo Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi services provided by The Murray, Hong Kong, a Niccolo Hotel makes it easy to plan your day trips, sightseeing, and more around Hong Kong. Guests can enjoy convenient available parking right at the hotel.
Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at The Murray, Hong Kong, a Niccolo Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
All rooms at The Murray, Hong Kong, a Niccolo Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at The Murray, Hong Kong, a Niccolo Hotel even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include daily newspaper, television, in-room video streaming and cable TV.
In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at The Murray, Hong Kong, a Niccolo Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
For the ultimate convenience, you can even have groceries delivered to your room at The Murray, Hong Kong, a Niccolo Hotel, with their exclusive service.
Apart from amenities and services, The Murray, Hong Kong, a Niccolo Hotel goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, hot tub, spa and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.


Reasons to stay here

Facilities at this hotel are rated higher than 99% of other accommodations in the city.
Past guests love the cleanliness here, ranking it higher than 98% of the city's accommodation.
Staff and service here are considered high quality by past guests whose ratings put it above 98% of the city's options.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Breakfast

8 mentions

Swimming Pool

6 mentions

Housekeeping

5 mentions

Food & Dining

1 mention

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Buzzer/wireless intercom
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Taxi service

Available in all rooms

  • Accessible by elevator
  • Adapter
  • Air conditioning
  • Alarm clock
  • Alcohol
  • Bathrobes
  • Blackout curtains
  • Carpeting
  • Cleaning products
  • Closet
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Fruits/snacks
  • Hair dryer
  • Heating
  • In-room safe box
  • Ironing facilities
  • Linens
  • Locker
  • Mini bar
  • Mirror
  • Pajamas
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wine glasses
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • Continental
  • Buffet
Restaurants on site

Popinjays

  • Cuisine: European

The Tai Pan

  • Cuisine: Asian, Australian
Location
22 Cotton Tree Drive, Hong Kong Central, Hong Kong, Hong Kong SAR, China
Excellent
Location

8.5

Airports

  • Hong Kong International Airport (HKG) - Hong Kong SAR, China
    25.1 km
  • Shenzhen Bao'an International Airport (SZX) - China
    53.4 km

Public transportation

  • Peak Tram
    80 m
  • 美利道 Murray Road
    250 m

Hospital or clinic

  • Dr Benjamin Chow. Orthopaedic
    320 m

Shopping

  • Ladies Market
    4.6 km

Convenience store

  • Circle K
    460 m

Cash withdrawal

  • ATM
    200 m
What's nearby

Popular landmarks

  • Victoria Peak (The Peak)
    1.3 km
  • Hong Kong Skyline
    2.0 km
  • Tsim Sha Tsui East
    2.5 km
  • Victoria Harbour
    2.6 km
  • Ocean Park Thrill Mountain
    5.0 km
  • Nan Lian Garden
    8.2 km
  • Hong Kong Disneyland
    12.8 km
  • Lantau Island
    22.5 km
  • Ngong Ping 360
    22.9 km
  • Tian Tan Buddha (Big Buddha)
    26.4 km

Nearby landmarks

  • Government Publications Office
    60 m
  • St John’s Cathedral
    80 m
  • Peak Tram
    80 m
  • Hong Kong Squash Centre
    80 m
  • Consulate of Belgium
    110 m
  • Cheung Kong Park Car Park
    120 m
  • Chun Yeung Street
    120 m
  • Cheung Chau Island
    120 m
  • High West Peak
    120 m
  • Chris Rowthorn Tours Hong Kong
    120 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 5-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The credit card used for the reservation must be presented during check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center1 km
  • Travel time to airport (minutes)35

Extras

  • Breakfast charge (unless included in room price)362 HKD
  • Daily Internet/Wi-Fi fee0 HKD

The property

  • Non-smoking rooms/floorsYes
  • Number of floors25
  • Number of restaurants3
  • Number of rooms 336
  • Year property opened2017

Parking

  • Daily parking fee700 HKD

Reviews of The Murray, Hong Kong, a Niccolo Hotel from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.4
Facilities8.9
Location8.5
Service9.3
Value for money8.4
High score for Hong Kong
Rating
9+ Exceptional (99)
8-9 Excellent (28)
7-8 Very Good (21)
6-7 Good (4)
<6 Below Expectation (16)
Time of the year
Mar - May (30)
Jun - Aug (45)
Sep - Nov (36)
Dec - Feb (57)
All guests (635)
All room types
All languages

Show reviews that mention 

Showing 168 verified guest comments
12345
9.2
Exceptional
Christina from China
Couple
Superior Room
Stayed 2 nights in January 2020

It feels like a dream home in the middle of HK”

We were suggested to upgrade to a suite that came with breakfast buffet and it was very much worth it. The suite is very generous in size with beautiful views to the central district. Breakfast selection was good but service had room to improve, probably because it was busy time. We particularly enjoyed the quiet swimming pool, the proximity to running trail ( through Hong Kong Park ) and the late check-out. We will go stay at the Murray in the future.

Reviewed February 25, 2020

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Dear Christina, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Caden Kim Assistant Front Office Manager

Responded February 25, 2020
The Murray, Hong Kong, a Niccolo Hotel
10.0
Exceptional
Diego
Couple
Deluxe Room
Stayed 3 nights in September 2018

Wonderful experience”

My wife and I stayed at the Murray for a few days and I must say everything was absolutely perfect. The service was outstanding. Each and every employee was helpful, kind and courteous. The hotel itself was very well done and comfortable. Rooms were exceedingly clean. We didn't have an opportunity to enjoy Popinjays but the other restaurants had great food and room service was very good (room service at most places seems to be hit or miss). Drinks were tasty and the lobby bar has a decent crowd at happy hour. The hotel is centrally located to everything and makes walking around Central very simple. A nice bonus is being able to get to Victoria Peak tram in literally one minute. Getting a ticket at 7am and being first one on the peak is truly a treat. Thank you for a great stay!

Reviewed September 20, 2018

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Dear Diego, Greetings from The Murray! Thank you ever so much for your comments in regards to your recent stay with us. We are delighted to learn that you had an enjoyable experience with us, our team always strives to deliver excellent service to guests, it is very encouraging to read the compliment you gave to the team, I have immediately shared this wonderful feedback with them. We very much look forward to welcoming you back to The Murray in the near future. Yours sincerely, Albert Cheng Front Office Manager

Responded September 21, 2018
The Murray, Hong Kong, a Niccolo Hotel
10.0
Exceptional
Henry from United Kingdom
Group
Superior Room
Stayed 3 nights in December 2018

Fabulous Hotel”

Beautiful hotel, everything has been thought about and I will now only stay here when I’m Hong Kong for business of pleasure. The only small negative is the lack of gym equipment in the gym. It’s beautifully designed, but it lacks heavy weights and other machine equipment. There’s certainly space for it, if they re-organised the layout.

Reviewed December 31, 2018

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Dear Henry, Thank you ever so much for your feedback in regards to your recent stay with us. Our team do their up most to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. We are always grateful to receive feedback to continuously improve our service and will review the points you have mentioned in regards to the equipment available in the gymnasium. Thank you again for spending the time to share your feedback and I we do hope to welcome you back to The Murray in the near future. Kind regards, Albert Cheng Front Office Manager

Responded January 09, 2019
The Murray, Hong Kong, a Niccolo Hotel
9.6
Exceptional
Geraldine from Hong Kong SAR, China
Couple
Deluxe Room
Stayed 1 night in February 2020

Staycation”

I really enjoyed our staycation in The Murray. The hotel design is modern yet classy, simple yet elegant, decorated mainly with black/white marble and gold. The staff were attentive and friendly. We were upgraded to the Grand Room. The room was large and equipped with smart TV, king size bed and working area. Bathroom was amazing with separate bath and shower. Hotel also gave us a delicious chocolate cake for the birthday occasion. I’m definitely looking forward to another stay at The Murray!

Reviewed March 01, 2020

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Dear Geraldine, Greetings from The Murray, Hong Kong! Thank you for sharing feedback on your recent stay with us. We do our utmost to ensure our guests have a memorable experience with us and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again soon. Kind Regards, Caden Kim Assistant Front Office Manager

Responded March 02, 2020
The Murray, Hong Kong, a Niccolo Hotel
8.8
Excellent
Elize from Philippines
Family with young children
Grand Room
Stayed 2 nights in April 2019

Modern Luxury hotel but a bit far”

The Murray is a beautiful hotel, very modern and luxurious. Bedrooms are spacious, breakfast is great with a lot of healthy options. It is a business hotel, so facilities for staycation with kids is not as great compared to other hotels. If you’re bargain hunters, there won’t be that much nearby places to do that since malls around are mostly high fashion brands. There are a lot of beautiful urban gardens surrounding the hotel that makes walking much more enjoyable. Will definitely stay here again on our next HK visit.

Reviewed April 11, 2019

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Dear Elize, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager

Responded April 18, 2019
The Murray, Hong Kong, a Niccolo Hotel
9.2
Exceptional
Eddy from Australia
Solo traveler
Deluxe Room
Stayed 2 nights in June 2018

Old & New”

My little staycation was perfect at The Murray. Beautifully designed and outfitted, housed inside a retro/ heritage building. Hardware (interior design) was executed immaculately, as well as the software (service) was of a very high standard. Definitely my favouritre hotel on the HK side at the moment. I look forward to having another little getaway in the near future!!!!

Reviewed June 25, 2018

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Dear Eddy, Greetings from The Murray! Thank you ever so much for your comments in regards to your recent stay with us. Our team do their up most to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Yours Sincerely, Albert Cheng Front Office Manager

Responded June 26, 2018
The Murray, Hong Kong, a Niccolo Hotel
10.0
Exceptional
Jiannan from China
Family with teens
Deluxe Room
Stayed 1 night in December 2018

Pride of Central”

Wonderful hotel, nice design, nice staff, nice location, the peak tram station is just opposite of the street! Highly recommend the afternoon tea, cute, tasty and lovely! really enjoy it. Stay at Central, stay at Murray!

Reviewed December 21, 2018

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Dear Jiannan, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager

Responded December 27, 2018
The Murray, Hong Kong, a Niccolo Hotel
9.2
Exceptional
Irene from Indonesia
Business traveler
Deluxe Room
Stayed 3 nights in July 2019

Satisfaction guaranteed”

Since this was my first stay at The Murray, so there is no con in my review My stay was amazing and lovely I loved the spacious room And the staff made the room very clean each day Very recommended!!!

Reviewed July 29, 2019

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Dear Irene, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you again for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager

Responded July 30, 2019
The Murray, Hong Kong, a Niccolo Hotel
9.6
Exceptional
Patricia from Philippines
Couple
Deluxe Room
Stayed 1 night in January 2018

Old-world Genteel ”

The Murray’s soft opening began the week of my husband’s birthday- which Maggie, the concierge, pointed out upon check-in. The next day, a “Happy Birthday” cake came with our breakfast. After complimentary coffee at the Garden Lounge, another lady named Hillary warmly greeted us and offered to give us a quick tour around the garden, with artworks by Jaume Plensa, David Harber, Mok Yat San and Bahk Seon Ghi. After showing us around our room , Hillary asked us if we wanted anything to drink-coffee, tea or juice, which again, were complimentary! There was even a “welcome” box of Le Canele d’Or treats. More treats came in the form of Nespresso pods, several packets of TWG tea, Fiji water , Grown Alchemist toiletries and Amedei chocolate with the weather forecast. Overall, the staff are super-friendly and overly attentive. They would bend over backwards to make your stay as pleasant as possible and cater to all your needs.

Reviewed January 30, 2018

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Dear Patricia, Thank you for taking the time to write a review. It is always a pleasure to read feedback from our guests who had an enjoyable experience on the whole and to know that we succeeded in our efforts to create memorable moments . Of all the great feedback you've given, I'm most proud of the superb service you received. Everyone here tries to ensure that our guests leave here with only great memories of their time with us. Maggie, Hilary and the rest of our team are fantastic members of our big team and they will be happy to know that you recognised them in your review. Thank you for choosing to spend your birthday at The Murray, Hong Kong. I hope there will be many more memories for you in the future. The next time you are thinking of coming back to celebrate or simply to have a break, please feel free to contact me if I can assist in any way. Best wishes, Selby Ho Assistant Director of Guest Relations

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The Murray, Hong Kong, a Niccolo Hotel
9.6
Exceptional
Ho from Hong Kong SAR, China
Couple
Murray Explorer Suite
Stayed 2 nights in October 2020

Staffs are helpful despite the chaotic checkin”

First of all, the hotel staffs are nice and helpful. All of them are very nice to our dog. However, checkin was a bit hectic despite having approximately 10 staffs helping guests to check in at the counters. We arrived to check in at 3pm and waited roughly an hour to be served. By 4ish, we had all the paperwork signed, but the staff told us our room was being cleaned. They then offered us free drinks at their rooftop bar while we waited another hour to get our room. Overall, we appreciated their arrangement, although I would very much like to have our room sooner, BUT to be fair I guess many five stars hotels in town also have the same checkin issue due to this long weekend holidays and staycation offers.

Reviewed October 03, 2020

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Dear Ho, Greetings from The Murray, Hong Kong! We are pleased to learn about your experience during your visit to The Murray. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again. Dean Dimitriou Hotel Manager The Murray, Hong Kong, a Niccolo Hotel

Responded November 12, 2020
The Murray, Hong Kong, a Niccolo Hotel
9.2
Exceptional
Chatchapong from Thailand
Business traveler
Deluxe Room
Stayed 2 nights in November 2018

Luxury hotel in the heart of Hong Kong”

The design by Norman Foster's is outstanding and all e-controllers make it feel like a bit of futuristic hotel. The service is superb and its location is really in the central (yet a bit quiet at night since it's a business zone). Staff are helpful and provide us with all the needs. Breakfast and restaurant service should have been improved.

Reviewed November 10, 2018

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Dear Chatchapong, Thank you for spending the time to share feedback of your recent stay with us. Our team do their utmost to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. Thank you ever so much for your constructive feedback in regards to breakfast and restaurant service. Your comprehensive feedback on these areas is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the up most luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Yours sincerely, Albert Cheng Front Office Manager

Responded November 12, 2018
The Murray, Hong Kong, a Niccolo Hotel
10.0
Exceptional
Kit from Hong Kong SAR, China
Family with teens
Signature Suite
Stayed 2 nights in December 2020

Comfortable and spacious room with very friendly and helpful staff!”

A very enjoyable Christmas staycation. The hotel staff offered a special food credit package of HKD1000 for HKD1500 equivalent credit that can be used at hotel restaurants and in-room dinning. For the government enforced social distancing rules, it is best to do in-room dinner with great offers like this. Great food quality, both for the in-room dinning and the semi-buffet breakfast at Tai Pan and Garen Lounge. Will come back again!

Reviewed December 26, 2020

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Dear Kit, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Christopher Tsang Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel

Responded May 31, 2021
The Murray, Hong Kong, a Niccolo Hotel
10.0
Exceptional
sin from Hong Kong SAR, China
Couple
Superior Room
Stayed 2 nights in October 2019

Beyond 6 stars stay ”

The service was beyond 6 stars. First, there's a very high quality chocolate cake in the room to welcome us. Second, they helped me iron my wedding dress in a professional way as they ran out of steamer for guests. Third, they helped me ship back one of my wedding dresses professionally. All the staff was super welcoming with smile and politeness. This is beyond any 5 stars hotel I have been to. First time I have such high rating to a hotel stay!

Reviewed January 10, 2020

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Dear Sin, Greetings from The Murray, Hong Kong! Thank you for sharing such comprehensive feedback on your recent stay with us. We are delighted to hear that numerous touchpoints left such a memorable impression on your recent stay with us! We all very much look forward to welcoming you back again in the near future. Kind regards, Caden Kim Assistant Front Office Manager

Responded January 13, 2020
The Murray, Hong Kong, a Niccolo Hotel
9.2
Exceptional
Ching from Hong Kong SAR, China
Couple
Deluxe Room
Stayed 1 night in July 2019

Great chic hotel”

Rooms are very chic and worth the price compared to other 5 star hotels in the area. Rooftop bar offers amazing views at night. Breakfast is great and teatime set is also delicious. The basement pools are pretty cool, especially since there was no one when we went. Don't let the location put you off, the MTR station is actually within walking distance and you can cab to anywhere anyways. Recommended.

Reviewed August 04, 2019

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Dear Ching, Greetings from The Murray, Hong Kong. Thank you for putting aside the time to share feedback on your stay with us. Pleased to hear you had a most memorable stay with us. I hope you had a pleasant onward journey post your stay with us and we all look forward to welcoming you back in the near future! Yours Sincerely, Anna Lopez Director of Guest Relations

Responded August 05, 2019
The Murray, Hong Kong, a Niccolo Hotel
9.2
Exceptional
Wayne from New Zealand
Couple
Deluxe Room
Stayed 3 nights in July 2019

Awesome place”

We liked everything about the hotel but in particular, our room and facilities were fantastic and also the staff bent over backwards to make our stay memorable. Breakfast was outstanding and while dinner was very nice, the dinner was slightly expensive

Reviewed August 04, 2019

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Dear Wayne, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Anna Lopez Director of Guest Relations

Responded August 05, 2019
The Murray, Hong Kong, a Niccolo Hotel
8.0
Excellent
Lars from Germany
Solo traveler
Superior Room
Stayed 2 nights in January 2019

Luxurious but...”

Stunning architecture and beautiful design, if it was an office building. For a luxury hotel, the whole premise is too ‘cold’, sterile and actually quiet difficult to access (Instead of using the access road off cotton tree drive its a round trip. The slim lobby is very slick, yet totally unclear set up. Bit uncomfortable that the only way to the pool area is via the general lift lobby which happens to be the middle of the lobby stretch. The pool itself is beautifully set, but badly designed as the overflow doesnt work and larger parts of the floor get flooded. The pool water, as the pool room temperature is too cold to enjoy. Not really understood the purpose of the second pool, which looks like a jaccuzzi but is far too cold and not jets working. Sadly all other spa areas are 4 floors up. The staff are - as you would expect - very friendly, charming and if they speak english (not all do) extremely helpful. The rooms are generously. cut, big bathrooms and great windows.

Reviewed January 14, 2019

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Dear Lars, Thank you ever so much for your comments in regards to your recent stay with us. Our team do their utmost to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the utmost luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Kind regards, Albert Cheng Front Office Manager

Responded January 15, 2019
The Murray, Hong Kong, a Niccolo Hotel
9.6
Exceptional
LIN from Singapore
Business traveler
Superior Room
Stayed 1 night in October 2019

Best hotel in HK”

Very impressed by this hotel in HK. While the hotel is not within walking distance from Central, it is still very accessible via cabs/Uber. The room is spacious with sleek and clean layout. I love the experience and would love to come back here for another stay.

Reviewed October 13, 2019

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Dear Lin, Greetings from The Murray! Thank you ever so much for your comments in regards to your recent stay with us. Our team do their utmost to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Kind regards, Caden Kim Assistant Front Office Manager

Responded October 14, 2019
The Murray, Hong Kong, a Niccolo Hotel
10.0
Exceptional
Leelian from Malaysia
Couple
Deluxe Room
Stayed 3 nights in January 2019

Exceptional”

Awesome. I am very impressed with the thoughtfulness and service provided. Best hotel that I have stayed in thus far. (Yes, I may not have been the most frequent traveler or stayed in most of the hotel but from my experiences; this is really one of its kind and the best for me)

Reviewed January 31, 2019

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Dear Leelian, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager

Responded February 01, 2019
The Murray, Hong Kong, a Niccolo Hotel
8.8
Excellent
Pablo from Spain
Business traveler
Deluxe Room
Stayed 4 nights in November 2018

Very nice room, excellent service. Minimalistic facilities.”

Very comfortable and well designed room. The staff was always helpful and efficient. It's a pity that the hotel has no grounds or decent facilities (the pool was particularly disappointing.. ).

Reviewed December 03, 2018

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Dear Pablo, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you also for sharing your feedback on the hotel facilities. If you don't mind, it would be most appreciated if you could share some further comments in regards to the hotel facilities. Thank you again for staying with us during your time in Hong Kong and we hope to have an opportunity to better your experience with us in the future. Yours sincerely, Albert Cheng Front Office Manager

Responded December 04, 2018
The Murray, Hong Kong, a Niccolo Hotel
9.2
Exceptional
Lisze from Singapore
Family with teens
Stayed 3 nights in September 2018

Beautiful modern hotel, best service ”

The service, to me, was the standout. We had to stay an extra night to ride out the typhoon and were super impressed how they had all hands on deck including the hotel manager (who was mopping floors at one point!) to make sure everyone was well looked after. Every staff member was super friendly and helpful and warm. Rooms were also large and beautifully appointed, with very comfortable beds. We’ll be back!

Reviewed September 17, 2018

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Dear Lisze, Greetings from The Murray! Thank you ever so much for your comments in regards to your recent stay with us. We are delighted to learn that you had an enjoyable experience with us, our team always strives to deliver excellent service to guests, it is very encouraging to read the compliment you gave to the team, I have immediately shared this wonderful feedback with them. We very much look forward to welcoming you back to The Murray in the near future. Yours sincerely, Albert Cheng Front Office Manager

Responded September 18, 2018
The Murray, Hong Kong, a Niccolo Hotel
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