The Murray, Hong Kong, a Niccolo Hotel
Newly built

The Murray, Hong Kong, a Niccolo Hotel

22 Cotton Tree Drive, Hong Kong Central, Hong Kong, Hong Kong
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    Interior view The Murray, Hong Kong, a Niccolo Hotel
    Swimming pool The Murray, Hong Kong, a Niccolo Hotel
    Grand Room The Murray, Hong Kong, a Niccolo Hotel
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    The Murray, Hong Kong, a Niccolo Hotel Reviews

    9.1
    Exceptional
    /10
    (246 reviews)See what guests said
    10.0
    Exceptional

    "Nice hotel"

    Helena

    -

    January 8, 2019

    9.6
    Exceptional cleanliness
    Recommended by 96% of guests

    Things you’ll love about The Murray, Hong Kong, a Niccolo Hotel

    • 480 meters to public transportation

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    5 travelers are looking at this property right nowBook now before it's too late!
    Excellent
    Location
    8.7
    See map
    Excellent location - 1.78 kilometers from city center
    Nearby
    Popular
  • Government Publications Office60 m
  • St John’s Cathedral80 m
  • Hong Kong Squash Centre80 m
  • Consulate of Belgium110 m
  • Chun Yeung Street120 m
  • Former French Mission Building140 m
  • Cheung Kong Center150 m
  • Hong Kong Park150 m
  • Consulate of the United States150 m
  • Consulate of Netherlands170 m
  • Value for money8.5
    Distance to city center1 km
    Location rating8.7
    Nearest airportHong Kong International Airport (HKG) - Hong Kong
    Distance to airport23.5 km

    Rooms available at The Murray, Hong Kong, a Niccolo Hotel

    Superior Room
    Superior Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 47 m²/506 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Grand Deluxe
    Grand Deluxe
    ...
    • Room size: 50 m²/538 ft²
    • Park view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Murray Explorer Suite
    Murray Explorer Suite
    ...
    • Room size: 75 m²/807 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Signature Suite
    Signature Suite
    ...
    • Room size: 75 m²/807 ft²
    • Park view
    • 1 king bed
    Enter dates to see prices
    Grand Room
    Grand Room
    ...
    • Room size: 50 m²/538 ft²
    • Park view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    N3 Grand Deluxe Room
    N3 Grand Deluxe Room
    ...
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      Explore Suite
      Explore Suite
      ...
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        Suite
        Suite
        ...
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          Explorer Suite
          Explorer Suite
          ...
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            What people love about The Murray, Hong Kong, a Niccolo Hotel

            • 10.0
              Exceptional

              "Wonderful hotel, nice design, nice staff, nice location, the peak tram station is just opposite of the street!"

              Jiannan

              |

              December 21, 2018

            • 10.0
              Exceptional

              "Highly recommend the afternoon tea, cute, tasty and lovely!"

              Jiannan

              |

              December 21, 2018

            • 8.8
              Excellent

              "The bar and restaurant at the top floor worth a visit, the view is amazing."

              Mauro

              |

              September 10, 2018

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            More about The Murray, Hong Kong, a Niccolo Hotel

            More about The Murray, Hong Kong, a Niccolo Hotel

            8.8
            Excellent

            "Room very cosy, clean and brand new."

            Mauro

            |

            September 10, 2018

            An overview

            Show less

            What they offer

            8.0
            Very good

            "The rooms are generously."

            Lars

            |

            January 14, 2019

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            What to eat nearby

            Chinese cuisine
            Chinese cuisine
            Tsui Hang Village (New World Tower)
            410 m Chinese
            Empire Hotel
            1.1 km Chinese
            Seventh Son Restaurant (Lockhart Rd)
            1.1 km Chinese
            American cuisine
            American cuisine
            Westwood Carvery
            590 m American, Steakhouse
            The Diner
            620 m American, Diner
            Triple O's Hong Kong
            620 m American, Fast food
            Asian cuisine
            Asian cuisine
            Duddell's
            350 m Asian, Chinese
            Nadaman Island Shangri-la Hong Kong
            410 m Asian, Japanese, Sushi
            Miso
            520 m Asian, Japanese, Sushi

            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show more

            Property's guest policies

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            Some helpful facts

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            Reviews of The Murray, Hong Kong, a Niccolo Hotel from real guests

            Agoda Reviews (246)Booking.com Reviews (255)
            9.1
            /
            10
            Exceptional
            Cleanliness9.6
            Facilities9.1
            Location8.7
            Service9.4
            Value for money8.5
            Provided by verified guests of Agoda
            All languages
            All guests (246)
            All room types
            Showing 68 verified guest comments
            1234
            10.0
            Exceptional
            Leelian from Malaysia
            Couple
            Deluxe Room
            Stayed 3 nights in January 2019

            Exceptional”

            Awesome. I am very impressed with the thoughtfulness and service provided. Best hotel that I have stayed in thus far. (Yes, I may not have been the most frequent traveler or stayed in most of the hotel but from my experiences; this is really one of its kind and the best for me)

            Reviewed January 31, 2019

            Dear Leelian, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager

            Responded February 01, 2019
            The Murray, Hong Kong, a Niccolo Hotel
            8.0
            Excellent
            Lars from Germany
            Solo traveler
            Stayed 2 nights in January 2019

            Luxurious but...”

            Stunning architecture and beautiful design, if it was an office building. For a luxury hotel, the whole premise is too ‘cold’, sterile and actually quiet difficult to access (Instead of using the access road off cotton tree drive its a round trip. The slim lobby is very slick, yet totally unclear set up. Bit uncomfortable that the only way to the pool area is via the general lift lobby which happens to be the middle of the lobby stretch. The pool itself is beautifully set, but badly designed as the overflow doesnt work and larger parts of the floor get flooded. The pool water, as the pool room temperature is too cold to enjoy. Not really understood the purpose of the second pool, which looks like a jaccuzzi but is far too cold and not jets working. Sadly all other spa areas are 4 floors up. The staff are - as you would expect - very friendly, charming and if they speak english (not all do) extremely helpful. The rooms are generously. cut, big bathrooms and great windows.

            Reviewed January 14, 2019

            Dear Lars, Thank you ever so much for your comments in regards to your recent stay with us. Our team do their utmost to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the utmost luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Kind regards, Albert Cheng Front Office Manager

            Responded January 15, 2019
            The Murray, Hong Kong, a Niccolo Hotel
            9.2
            Exceptional
            Lisze from Singapore
            Family with teens
            Deluxe Room
            Stayed 3 nights in September 2018

            Beautiful modern hotel, best service ”

            The service, to me, was the standout. We had to stay an extra night to ride out the typhoon and were super impressed how they had all hands on deck including the hotel manager (who was mopping floors at one point!) to make sure everyone was well looked after. Every staff member was super friendly and helpful and warm. Rooms were also large and beautifully appointed, with very comfortable beds. We’ll be back!

            Reviewed September 17, 2018

            Dear Lisze, Greetings from The Murray! Thank you ever so much for your comments in regards to your recent stay with us. We are delighted to learn that you had an enjoyable experience with us, our team always strives to deliver excellent service to guests, it is very encouraging to read the compliment you gave to the team, I have immediately shared this wonderful feedback with them. We very much look forward to welcoming you back to The Murray in the near future. Yours sincerely, Albert Cheng Front Office Manager

            Responded September 18, 2018
            The Murray, Hong Kong, a Niccolo Hotel
            8.8
            Excellent
            Garry from New Zealand
            Couple
            Deluxe Room
            Stayed 4 nights in December 2018

            very nice hotel ”

            great bed fantastic block out blinds huge shower very helpful staff right next to the tram up to the peak. a shirt distance to high street shops and good restaurants and IFC. we will be back. Only small criticism was go fu lou which was dissapointing

            Reviewed January 04, 2019

            Dear Garry, Thank you for spending the time to share feedback and lovely photos of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Please do accept my apologies in relation to the issue you experienced at Guo Fu Lou. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the utmost luxury experience for all our guests in residence. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager

            Responded January 09, 2019
            The Murray, Hong Kong, a Niccolo Hotel
            9.6
            Exceptional
            Ilana from New Zealand
            Couple
            Deluxe Room
            Stayed 2 nights in December 2018

            Fantastic Hotel, Lovely Staff”

            Great hotel, every service you could imagine. The staff were great, very open and accommodating. Beautiful big room and comfy bed. Wonderful bathroom and all sorts of facilities, including a pillow menu.

            Reviewed January 01, 2019
            10.0
            Exceptional
            Henry from United Kingdom
            Group
            Stayed 3 nights in December 2018

            Fabulous Hotel”

            Beautiful hotel, everything has been thought about and I will now only stay here when I’m Hong Kong for business of pleasure. The only small negative is the lack of gym equipment in the gym. It’s beautifully designed, but it lacks heavy weights and other machine equipment. There’s certainly space for it, if they re-organised the layout.

            Reviewed December 31, 2018

            Dear Henry, Thank you ever so much for your feedback in regards to your recent stay with us. Our team do their up most to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. We are always grateful to receive feedback to continuously improve our service and will review the points you have mentioned in regards to the equipment available in the gymnasium. Thank you again for spending the time to share your feedback and I we do hope to welcome you back to The Murray in the near future. Kind regards, Albert Cheng Front Office Manager

            Responded January 09, 2019
            The Murray, Hong Kong, a Niccolo Hotel
            10.0
            Exceptional
            Jiannan from China
            Family with teens
            Deluxe Room
            Stayed 1 night in December 2018

            Pride of Central”

            Wonderful hotel, nice design, nice staff, nice location, the peak tram station is just opposite of the street! Highly recommend the afternoon tea, cute, tasty and lovely! really enjoy it. Stay at Central, stay at Murray!

            Reviewed December 21, 2018

            Dear Jiannan, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager

            Responded December 27, 2018
            The Murray, Hong Kong, a Niccolo Hotel
            3.6
            keng from Malaysia
            Couple
            Stayed 1 night in December 2018

            Very bad front desk service”

            Very bad experience from the very beginning. Very long queue while checking in and it took more than 30 minutes to reach me. Only 2 lines are available; despite some front desk were opened, they are either playing with their phone/ chatting rather than helping people in the queue to check in.

            Reviewed December 17, 2018

            Dear Keng, Thank you very much for sharing feedback regarding you recent stay with us. Please accept our sincere apologies for the inconveniences experienced during your stay. I have shared your valued feedback with my team to ensure that this remains an isolated issue and is corrected moving forward. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the utmost luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope to have an opportunity to better your experience with us in the future. Kind regards, Albert Cheng Front Office Manager

            Responded December 18, 2018
            The Murray, Hong Kong, a Niccolo Hotel
            9.2
            Exceptional
            Eddy from Australia
            Solo traveler
            Deluxe Room
            Stayed 2 nights in June 2018

            Old & New”

            My little staycation was perfect at The Murray. Beautifully designed and outfitted, housed inside a retro/ heritage building. Hardware (interior design) was executed immaculately, as well as the software (service) was of a very high standard. Definitely my favouritre hotel on the HK side at the moment. I look forward to having another little getaway in the near future!!!!

            Reviewed June 25, 2018

            Dear Eddy, Greetings from The Murray! Thank you ever so much for your comments in regards to your recent stay with us. Our team do their up most to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Yours Sincerely, Albert Cheng Front Office Manager

            Responded June 26, 2018
            The Murray, Hong Kong, a Niccolo Hotel
            8.0
            Excellent
            Ling from Singapore
            Business traveler
            Deluxe Room
            Stayed 2 nights in June 2018

            Murray, A Good Start for a New Place”

            the Design Features in Room are brilliant. but the Staff are still a little wet behind the ears for a luxury hotel great potential for a leading hotel, but not yet matching the great architecture and design with the operational service software touch of a Luxury Hotel.,

            Reviewed June 11, 2018

            Dear Ling, Greetings from The Murray. Thank you for your comments in regards to your recent stay with us. Our team do their up most to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us however saddened to hear of your disappointment in regards to our service. Rest assured I will look into the matter. Your feedback is most appreciated; as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the up most luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Kind regards, Albert Cheng Front Office Manager

            Responded June 12, 2018
            The Murray, Hong Kong, a Niccolo Hotel
            6.8
            Good
            Yan from Hong Kong
            Couple
            Deluxe Room
            Stayed 1 night in February 2019

            It’s a new hotel, everything is nice and comfort. But the map of the room is smelly.”

            It’s a new hotel, everything is nice and comfort. But the map of the room is smelly.and the air conditioner has some problem. Overall the staff is very professional and nice. Service is good here but the facility.... huh

            Reviewed February 09, 2019

            Dear Yan, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Please do accept my apologies in relation to the issue you experienced in regards to the facility. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the utmost luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope to have an opportunity to better your experience with us in the future. Kind regards, Albert Cheng Front Office Manager

            Responded February 11, 2019
            The Murray, Hong Kong, a Niccolo Hotel
            9.2
            Exceptional
            Chatchapong from Thailand
            Business traveler
            Deluxe Room
            Stayed 2 nights in November 2018

            Luxury hotel in the heart of Hong Kong”

            The design by Norman Foster's is outstanding and all e-controllers make it feel like a bit of futuristic hotel. The service is superb and its location is really in the central (yet a bit quiet at night since it's a business zone). Staff are helpful and provide us with all the needs. Breakfast and restaurant service should have been improved.

            Reviewed November 10, 2018

            Dear Chatchapong, Thank you for spending the time to share feedback of your recent stay with us. Our team do their utmost to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. Thank you ever so much for your constructive feedback in regards to breakfast and restaurant service. Your comprehensive feedback on these areas is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the up most luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Yours sincerely, Albert Cheng Front Office Manager

            Responded November 12, 2018
            The Murray, Hong Kong, a Niccolo Hotel
            10.0
            Exceptional
            Diego
            Couple
            Deluxe Room
            Stayed 3 nights in September 2018

            Wonderful experience”

            My wife and I stayed at the Murray for a few days and I must say everything was absolutely perfect. The service was outstanding. Each and every employee was helpful, kind and courteous. The hotel itself was very well done and comfortable. Rooms were exceedingly clean. We didn't have an opportunity to enjoy Popinjays but the other restaurants had great food and room service was very good (room service at most places seems to be hit or miss). Drinks were tasty and the lobby bar has a decent crowd at happy hour. The hotel is centrally located to everything and makes walking around Central very simple. A nice bonus is being able to get to Victoria Peak tram in literally one minute. Getting a ticket at 7am and being first one on the peak is truly a treat. Thank you for a great stay!

            Reviewed September 20, 2018

            Dear Diego, Greetings from The Murray! Thank you ever so much for your comments in regards to your recent stay with us. We are delighted to learn that you had an enjoyable experience with us, our team always strives to deliver excellent service to guests, it is very encouraging to read the compliment you gave to the team, I have immediately shared this wonderful feedback with them. We very much look forward to welcoming you back to The Murray in the near future. Yours sincerely, Albert Cheng Front Office Manager

            Responded September 21, 2018
            The Murray, Hong Kong, a Niccolo Hotel
            8.8
            Excellent
            Mauro from China
            Family with young children
            Grand Room
            Stayed 2 nights in September 2018

            Excellent”

            Staff extremely kind and helpful. Room very cosy, clean and brand new. The bar and restaurant at the top floor worth a visit, the view is amazing. Gym is good. The only negative part is the swimming pool: indoor, no windows, no view, too small and the water too cold.

            Reviewed September 10, 2018

            Dear Mauro, Greetings from The Murray! Thank you ever so much for your comments in regards to your recent stay with us. Our team do their utmost to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. Please do accept my apologies in relation to the issue you experienced in regards to the swimming pool. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the utmost luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Yours sincerely, Albert Cheng Front Office Manager

            Responded September 11, 2018
            The Murray, Hong Kong, a Niccolo Hotel
            10.0
            Exceptional
            Ke from Malaysia
            Business traveler
            Grand Room
            Stayed 2 nights in October 2018

            Kris from Asia”

            cozy and artistically inclined !

            Reviewed January 23, 2019

            Dear Ke, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager

            Responded January 24, 2019
            The Murray, Hong Kong, a Niccolo Hotel
            10.0
            Exceptional
            Helena from Japan
            Business traveler
            Deluxe Room
            Stayed 2 nights in December 2018

            Good place. ”

            Nice hotel

            Reviewed January 08, 2019

            Dear Helena, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager

            Responded January 09, 2019
            The Murray, Hong Kong, a Niccolo Hotel
            10.0
            Exceptional
            Armizah from Malaysia
            Business traveler
            Deluxe Room
            Stayed 2 nights in March 2018

            awesome”

            awesome

            Reviewed December 27, 2018

            Dear Armizah, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager

            Responded December 28, 2018
            The Murray, Hong Kong, a Niccolo Hotel
            10.0
            Exceptional
            Armizah from Malaysia
            Business traveler
            Deluxe Room
            Stayed 1 night in April 2018

            awesome”

            awesome

            Reviewed December 27, 2018

            Dear Armizah, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Thank you for staying with us during your time in Hong Kong and we very much look forward to welcoming you back again in the near future! Kind regards, Albert Cheng Front Office Manager

            Responded December 28, 2018
            The Murray, Hong Kong, a Niccolo Hotel
            5.2
            KyuTae from South Korea
            Couple
            Stayed 1 night in January 2019

            should do better”

            facilities were okay, and check-in&out service was quick enough. However, despite the ample room size, the room condition was poor. There were several unknown stains all over the room floor and the room service area. The breakfast was mediocre, and it was strange to see the staffs chattering around the restaurant while we were having meals served. I don't think the hotel fully meet the standard of a five star hotel.

            Reviewed January 17, 2019

            Dear KyuTae, Thank you for taking the time to share this with us. Our team do their utmost to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. Please accept our sincere apologies for the inconveniences experienced during your stay. I have shared your valued feedback regarding room condition and breakfast service with the appropriate team to ensure that this remains an isolated issue and is corrected moving forward. We hope to have an opportunity to better your experience with us in the future. Kind regards, Albert Cheng Front Office Manager

            Responded January 18, 2019
            The Murray, Hong Kong, a Niccolo Hotel
            5.6
            Mark from United Arab Emirates
            Couple
            Stayed 6 nights in August 2018

            Quiet hotel but not very helpful staff.”

            The hotel has black out blinds and is comparably quiet for being in the city. I’m not sure if this is because it’s a new hotel but we had a number of issues with the room and check in. All of which took a long time to fix. We also never received a turn down service which meant we had to constantly call down for clean towels as the rooms don’t have anywhere to dry you morning towels. The shower also flooded the room on each use and was only fixed towards the end of our 6 day trip. Breakfast was nice but they could not cope when it was busy and it felt like they had a one drink only policy as it was very difficult to get a second coffee in the morning. We had breakfast included but they made us sign for the full cost of breakfast every day on the receipt to our room. The pool is also of little use apart from looking nice. It only has two chairs and is very cold. It looks good on Instagram though.

            Reviewed September 08, 2018

            Dear Mark, Thank you for sharing your comments in regards to your recent stay with us. We do our utmost to ensure our guests enjoy a memorable experience at The Murray, and I apologise that this was not the case during your visit. I have shared your valued feedback with my team to ensure that this remains an isolated issue and is corrected moving forward. Thank you again for your feedback, constructive feedback enables us to further enhance our operations further to ensure we deliver the up most luxury experience for all our guests in residence. We appreciate your review and hope to welcome you back in the near future. Yours Sincerely, Albert Cheng Front Office Manager

            Responded September 10, 2018
            The Murray, Hong Kong, a Niccolo Hotel
            1234
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            The Murray, Hong Kong, a Niccolo Hotel
            |Exceptional 9.1
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            • Excellent location
            • Lan Kwai Fong
            • Admiralty MTR Station is within 0.48 km