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The Natsepa Resort and Conference Center
Deluxe Room - Bed, The Natsepa Resort and Conference Center in Salahutu
Lobby, The Natsepa Resort and Conference Center in Salahutu
Interior view, The Natsepa Resort and Conference Center in Salahutu
Swimming pool [outdoor], The Natsepa Resort and Conference Center in Salahutu
a patio area with a pool and chairs, The Natsepa Resort and Conference Center in Salahutu
a hotel room with a large bed and a television, The Natsepa Resort and Conference Center in Salahutu

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7.8

Very good

258 reviews

258 reviews

See map
See map

7.8

Very good

Location rating score

Very good location
Parking
FREE
Nearby landmarks
Natsepa Beach 720 m
Pattimura Airport 23.7 km
Amahai Airport 77.6 km
Namlea Airport 138.5 km

The Natsepa Resort and Conference Center

Jl. Raya Natsepa No.36 Suli Salahutu, nearby Ambon, Suli, Salahutu, Indonesia, 97582 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Suli part of Salahutu, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

Highlights

Check-in [24-hour]

Airport transfer

Private beach

Free Wi-Fi in all rooms!

Air conditioning

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Airport transfer

Bicycle rental

Car park

Shuttle service

Swimming pool [outdoor]

Private beach

Free Wi-Fi in all rooms!

Front desk [24-hour]

Value for money7.3
Distance to city center23 km
Location rating7.8

Rooms available at The Natsepa Resort and Conference Center

Presidential Suite
...
  • Room size: 168 m²/1808 ft²
  • Garden view
  • 1 queen bed and 2 single be...
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Junior Suite
...
  • Room size: 84 m²/904 ft²
  • Ocean view
  • 1 double bed
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Honeymoon Suite
...
  • Room size: 84 m²/904 ft²
  • Mountain view
  • 1 queen bed
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Deluxe Room
...
  • Room size: 42 m²/452 ft²
  • Ocean view
  • 2 single beds and 1 double ...
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Deluxe Lagoon Room
...
  • Room size: 42 m²/452 ft²
  • Beach view
  • 1 king bed
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Junior Suite with Pool View
...
  • Room size: 84 m²/904 ft²
  • Mountain view
  • 1 sofa bed & 1 king bed
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Luxury
...
  • Shower
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Junior Suite Lagoon View
...
  • Shower
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Suite Standard
...
  • Shower
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Room Assigned on Arrival
...
  • Shower
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Frequently asked questions

What time is check-in and check-out at The Natsepa Resort and Conference Center?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Natsepa Resort and Conference Center?

The Natsepa Resort and Conference Center is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 220000 IDR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at The Natsepa Resort and Conference Center also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, The Natsepa Resort and Conference Center has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Salahutu with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at The Natsepa Resort and Conference Center?

Start your mornings right, with the continental and buffet breakfast options offered at The Natsepa Resort and Conference Center. Adults can enjoy breakfast offered with an additional charge of 132000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at The Natsepa Resort and Conference Center?

The Natsepa Resort and Conference Center features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at The Natsepa Resort and Conference Center?

The Natsepa Resort and Conference Center does not permit smoking in any of its rooms, but allows smoking in designated areas.

What popular beaches are close to The Natsepa Resort and Conference Center?

The Natsepa Resort and Conference Center’s Suli neighborhood also includes Natsepa Beach.

See map

Explore the neighborhood

What people love about The Natsepa Resort and Conference Center

  • 10

    Exceptional
    Cleanliness

    "Clean, wide and very nice view, will return to Ambon and stay at The Natsepa"

    Gabyriella

    |

    December 29, 2022

  • 10

    Exceptional
    Spaciousness

    "The rooms are very spacious, the buffet breakfast is excellent and the staff is kind and helpfull."

    Aldo

    |

    December 2, 2019

  • 9.2

    Exceptional
    Breakfast

    "It’s a very nice hotel with a very good breakfast and a great service."

    Jana

    |

    January 4, 2023

Overall rating:

7.8

Very good
258 reviews
Cleanliness
7.6
Facilities
7.8
Location
7.8
Read all reviews >
More about The Natsepa Resort and Conference Center

More about The Natsepa Resort and Conference Center

The Natsepa Resort and Conference Center

All offerings provided by The Natsepa Resort and Conference Center help to ensure a pleasant stay for all travelers. Free internet access provided within the resort keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Salahutu is made even more convenient with the taxi, car hire and shuttle services available at the resort.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the resort's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the The Natsepa Resort and Conference Center. For health reasons, smoking is not permitted anywhere inside the resort. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at The Natsepa Resort and Conference Center. Enjoy your stay even more at the resort, knowing that some selected rooms include linen service and air conditioning. Some rooms at The Natsepa Resort and Conference Center are available with design features like a balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the resort you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at The Natsepa Resort and Conference Center. A number of great dining options at the resort assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at The Natsepa Resort and Conference Center including halal options. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Are you a great cook? Make your own meals in-house at the resort's BBQ facilities.
A day in will be as fun as a day out with ranges of recreational activities offered at The Natsepa Resort and Conference Center. A beach that's accessible right from the resort puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage and spa. Don't forget to make a visit or two to the resort's pool.
Beat the hot weather with cooling water activities like fishing. Fun in the water is easy with aquatic activities available, like canoes. Challenge your travel group members or other guests to competitive fun, with the resort's ping-pong table. Got someone special waiting for you back home? Then easily pick up a memorable gift at the souvenir shops.

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Amenities and facilities

Very good
Facilities

7.8

Most talked about facilities

Breakfast

5 mentions

Swimming Pool

4 mentions

Housekeeping

4 mentions

Internet

3 mentions

Languages spoken
  • English
  • French
  • German
  • Indonesian
  • Italian
  • Spanish
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Canoeing
  • Fishing
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Massage
  • Pool with view
  • Private beach
  • Spa
  • Swimming pool [outdoor]
  • Table tennis
  • Tours
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Hand sanitizer
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Family room
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Closet
  • Clothes rack
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Linens
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Safety/security feature
  • Shower
  • Slippers
  • Smoke detector
  • Swimming pool [direct access]
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • TV [flat screen]
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Asian
  • Continental
  • Halal
Restaurants on site
Restaurant
  • Menu: Buffet

Location

Jl. Raya Natsepa No.36 Suli Salahutu, nearby Ambon, Suli, Salahutu, Indonesia, 97582
Very good
Location

7.8

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee220000 IDR
  • Distance from city center23 km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)132000 IDR
The property
  • Non-smoking rooms/floorsYES
  • Number of bars/lounges1
  • Number of floors3
  • Number of restaurants1
  • Number of rooms 96
  • Room voltage220
  • Year property opened2009

Reviews of The Natsepa Resort and Conference Center from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness7.6
Facilities7.8
Location7.8
Room comfort and quality7.3
Service7.6
Value for money7.3
High score for Salahutu
Rating
9+ Exceptional (21)
8-9 Excellent (19)
7-8 Very Good (30)
6-7 Good (12)
<6 Below Expectation (28)
Time of the year
Mar - May (32)
Jun - Aug (16)
Sep - Nov (32)
Dec - Feb (30)

Show reviews that mention 

Showing 110 verified guest comments
12345
10.0
Exceptional
Aldo from Argentina
Couple
Deluxe
Stayed 2 nights in November 2019

The best swimming pool in Ambon”

Very nice and big hotel with a beautiful swimming pool and garden. The rooms are very spacious, the buffet breakfast is excellent and the staff is kind and helpfull. I reccommend this Hotel 100%.

Reviewed December 03, 2019

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10.0
Exceptional
Christian from Indonesia
Family with young children
Deluxe Room
Stayed 2 nights in June 2022

Great place to Healing”

Its great pleace & having time with my family, thaks

Reviewed June 14, 2022

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9.6
Exceptional
Oellerer from Austria
Solo traveler
Junior Suite
Stayed 1 night in June 2019

Very nice Welcome”

We were so happy after that very nice welcome by Ms. Triyan All was ok. The checkout with Jerry was perfect too.

Reviewed June 15, 2019

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8.8
Excellent
Caleb from United States
Family with teens
Deluxe Room
Stayed 2 nights in April 2022

quiet oasis”

I enjoyed the layout of this hotel. The rooms were large. They do have connecting rooms, but they have lost the key. They managed to open the connecting door - but it would have been to have had the key to do it properly. They had bikes you can use which was super cool. The pool was large and fantastic. The baby pool was a bit dirty. Great breakfast and the staff were attentive to my request for cut up fruit platter. One improvement is to have pool towels available. We waited for over an hour to get a towel. Also I hope the spa will operate again soon. This was a lovely hotel, beautiful grounds, spacious, and right on the ocean. Nice atmosphere. I hope they will be able to fix up the ballroom in the near future.

Reviewed April 26, 2022

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8.8
Excellent
Pauline from Indonesia
Couple
Deluxe Room
Stayed 2 nights in December 2021

Great!”

I enjoyed my stay there a lot!

Reviewed December 27, 2021

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8.4
Excellent
WIRAWAN from Indonesia
Family with teens
Room Assigned on Arrival
Stayed 1 night in July 2022

Excellent”

good view , seaside resort

Reviewed July 17, 2022

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8.7
Excellent
Paulus from Netherlands
Couple
Deluxe Room
Stayed 2 nights in January 2014

Good Hotel with ocean view”

Located in a bay, this hotel offers nice big rooms with balcony and a fantastic panorama.

Excellent stay at Natsepa Resort hotel at a fantastic price/night. Managed by expats, this hotel will be the pearl of Ambon. Close to the airport, small shops nearby, the best rudjak at walking distance and the ferry to Saparua nearby in Tuleho. Friendly staff, nice swimming pools, dive center, LAN and Wifi internet for free, we will stay here agin when we visit Ambon.

Reviewed February 14, 2014

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9.2
Exceptional
Daniel from Hungary
Couple
Deluxe Room
Stayed 1 night in September 2016

Perfect stay on the way to Banda with speed ferry”

We stayed one night in the Natsepa before heading to Banda with the speed ferry. It's half way between the airport and a small boat jetty. We had a clean, spacious room with a seaview and balcony. Bed was confortable, air conditioning was effective and silent. The wifi had good signal strength, and was quite fast as well. In the afternoon we enjoyed the pool very much. The restaurant provided really good food. Try the Maluku burger! Breakfast was also superb with a lots of choices. And the most important: the staff was really helpful and friendly!

Reviewed October 01, 2016

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7.7
Very good
Alan from United States
Solo traveler
Deluxe Room
Stayed 1 night in October 2015

4 night stay at Natsepa”

Nice rooms, beautiful location facing bay, not too far from other sites of interest.

My stay at the Natsepa was seriously marred by lack of a coherent non smoking policy, in that it seems that smokers take precedence over non-smokers. All areas that were claimed to be exclusively for the use of non smokers proved not to be so. One can appreciate that the local culture is heavy on smoking, but bearing in mind that many foreign guests are non smokers, some happy medium should be found. I found my ventures into the lobby and dining hall intolerable due to the smoke. Regarding other issues, the in room wifi did not work as advertised, I was then told that wired or cabled internet was provided. It did work, but only for the first night. It did not work any subsequent day, nor was any real effort made to fix this issue. I was told that it was a server problem. The facilities are nice, with a lovely second floor lobby facing the bay, the staff and check-in counter personnel were first rate, always attentive and keen to solves issues. During my first couple of nights quite a few issues listed on the menu were not available, especially and unusual for a seaside location, fish. The heavily promoted garupa in curry sauce was not available the first two nights. Despite the nice facilities and attentive service, I could not in good conscious let go the lack of non smoking locations, the local bigwigs seem to dictate when and where they can smoke, and the service staff would not dare to bring it to their attention. This is a throwback to the swinging 1970's. After being spoilt by some excellent hotels in other parts of Indonesia with entirely smoke free facilities, this was a disappointment.

Reviewed October 23, 2015

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8.3
Excellent
Yudith from Indonesia
Group
Deluxe Lagoon Room
Stayed 1 night in May 2015

By far the best resort around Ambon”

Location, value for money, comfort

We had a great stay in Natsepa. Maybe the cleanliness of each room could be improved as we found ants between glass that covers the desk in our room. But overall it was a great stay esp. if you opt for the room with its own pool. The beach outside the resort also clean and beautiful.

Reviewed May 17, 2015

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9.0
Exceptional
Kristin from Indonesia
Family with young children
Deluxe Room
Stayed 2 nights in December 2015

Best beach hotel in Ambon”

Location, Facility, Room size

Stay for 2 nights, great location right in front of Natsepa beach, amazing sea view from our balcony, very good service, large size and comfortable room.

Reviewed December 27, 2015

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5.7
Matthew from United States
Group
Deluxe Room
Stayed 1 night in May 2014

Has potential - but you need to be flexible”

A la carte menu at the resaurant, swimming pool, cleanliness

The Natsepa is obviously trying its best to create a luxury resort experience in a challenging location. The staff is kind and tries hard, but Western travelers may find the pace and effectiveness of service to be subpar. Everyone in our group booked double rooms, but when we arrived we were told that only twins were available. Our various airport and port transfers - outsourced to private drivers - were both very good and very bad, but management was receptive to our comments, including about a particularly bad driver. Internet in rooms is non-existent (unless you wait 30 minutes to have a wireless router temporarily installed in the room), and the facility is also a conference center, which in our case meant that the grounds were given over to a large, excessively amplified teambuilding exercise. The management is clearly making strides and the food quality in the restaurant is very good. The swimming pool is also a plus and has a beautiful view. We were unable to dive in Ambon (we only stopped en route to further afield in Maluku), but the dive shop attached to the resort looks new and professional. The Natsepa is most certainly the best option in Ambon, but requires patience and flexibility.

Reviewed June 01, 2014

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8.4
Excellent
Leonora from Netherlands
Solo traveler
Deluxe Room
Stayed 5 nights in February 2016

Nice and pleasant stay”

Nice and pleasant stay at Natsepa resort. Friendly staff. If you want to avoid the noise and crowds of Ambon city this is the place to unwind.

Reviewed February 24, 2016

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7.6
Very good
Remco from Netherlands
Business traveler
Deluxe Room
Stayed 1 night in May 2016

Good value for night stop 25 min from airport”

My 6th time at the Natsepa and there are steady improvements noticeable each time. It is the only major hotel easily accessible from the airport through an efficient and friendly 25 min transfer at a reasonable cost. Good for travellers passing thru Ambon but located a distance away from the actual city.

Reviewed May 10, 2016

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8.8
Excellent
william from United States
Group
Deluxe Room
Stayed 1 night in November 2016

All good except LOUD music”

Clean, very nice great aircon, large rooms with nice view. But there were peoblems with noise: loud music in the restaurant (we asked the several times to turn it down, and to their credit they did). However, OUTSIDE the resort someone or something plays music starting at 5am. One night it was horrifyingly loud. The second night not as loud, but one wonders who in tarnation needs to hear that crap at 5 am? So watch out for that. - Bill

Reviewed November 22, 2016

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8.4
Excellent
Shashank from Indonesia
Family with young children
Deluxe Room
Stayed 3 nights in May 2018

Great place for relaxation”

Good location right on the seashore (but the beach is only 20m long)...clean location, amazing sunset! and private beach, so not much of crowd. The staff were very helpful and friendly, as well as spoke decent English. Rooms were fine (deluxe) and wifi strong. Breakfast was satisfactory with good Indonesian spread. But those coming to Ambon for first time, be prepared for everything to be 10-20% more expensive for all items than Jakarta prices. Our family enjoyed the place thoroughly. Its a peaceful place with big grounds to cover..we will return!

Reviewed May 14, 2018

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8.0
Excellent
Theo from Switzerland
Solo traveler
Deluxe Room
Stayed 14 nights in September 2016

Wonderful environment”

This hotel is a jewel in the Natsepa Beach. From my room I had a

Reviewed October 09, 2016

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8.0
Excellent
Norman from Canada
Family with teens
Deluxe Room
Stayed 3 nights in December 2017

Quiet relaxation”

The hotel is very nicely located on a quiet part of Ambon island but there are still some nearby warungs to have local food and it is only a short walk to where we could enjoy fantastic rujak (mixed fruit with peanut sauce) in small kiosks right over the beach. The hotel itself has a good breakfast, an excellent large pool for swimming (and a smaller one for kids), and a nice aura. Staff are all very friendly; the only problem was a lack of communication on the booking and payment.

Reviewed January 02, 2018

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7.2
Very good
Cornelius from South Africa
Solo traveler
Deluxe Room
Stayed 3 nights in October 2016

Well managed hotel”

Ambon is a beautiful place, it is super clean and well governed. The hotel is very nice with helpful staff. Food is not really to my taste, but it is ok. Breakfast are just ok. The hotel is on the ocean and has very beautiful surroundings. The rooms are spacious, clean and well maintained.

Reviewed November 13, 2016

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7.2
Very good
DAN from Singapore
Group
Deluxe Room
Stayed 3 nights in April 2018

An oassis with serene surroundings near rural area”

Wonderful service staff from the reception to the bell hop, to the restaurant staff, always ready with a smile and smal talk. Large rooms facing the pool and the sea. Interesting spread of breakfast with local delights. Good place to simply relax away drom hustle and bustle of life. Spa facility is a little disappointing as there is only one therapist, not suitable for a group

Reviewed May 03, 2018

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