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About The New Hotel West Lake


Built in 1921, The New Hotel West Lake is paradoxically the oldest hotel in Hangzhou, comprising four, early century European-styled buildings on the edge of West Lake. Set between Baoshi Mountain and the shores of the West Lake, three kilometers from Hangzhou's city center, this period establishment brings a touch of European history to one of China’s most iconic landscapes. The several dining outlets available can be perfect for a meal or to host an event or celebration. With the waters of West Lake virtually lapping at the front door, guests can discover their surroundings on foot or join one of the many tours operating from nearby.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park

Things to do, ways to relax

  • Massage(s)
  • Spa
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Mini bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Shop(s)
  • Smoking area


  • Check-in/check-out [express]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Chinese [Mandarin]
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When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 400 CNY
Breakfast Charge (when not included in room rate): 50 CNY
Check-In From: 02:00 PM
Check-Out Until: 12:00 AM
Distance from City Center: 0 KM
Distance to Airport: 35 KM
Internet Usage Fee: 0 CNY
Non-Smoking Rooms / Floors: Yes
Number of Restaurants: 3
Number of Rooms : 144
Parking Fee (per day): 0 CNY
Room Voltage: 220
Time to Airport (Minutes): 40
Year Hotel Built: 1913
Year Hotel Last Renovated: 2008
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Verified traveler reviews

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Very good

based on 74 reviews
  • Cleanliness 7.2
  • Location 9.3
  • Room comfort and quality 7.4
  • Service 7.3
  • Value for money 7.0
  • Food and dining 6.5
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