Very good 7.5
Based on 74 reviews

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Very good

based on 74 reviews
  • Cleanliness 7.2
  • Location 9.3
  • Room comfort and quality 7.4
  • Service 7.3
  • Value for money 7.0
  • Food and dining 6.5
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Annie from Malaysia
Solo traveler
Lake View Twin
Stayed 1 night in September 2013
amazing scenic view, amazing staff, amazing rooms
amazing scenic view, amazing staff, amazing rooms
Reviewed October 01, 2013

Arthur from United States
Solo traveler
Business Lake View King
Stayed 1 night in July 2013
Nice classy hotel.
Old world design, proximity to the lake and good amenities
Very nice and comfortable. Staff was friendly and professional. The design was really nice and the included breakfast was great as there were both eastern and western choices.
Reviewed July 15, 2013

Sim from Singapore
Family with young children
Lake View Twin
Stayed 2 nights in June 2013
Big size beds
Paid extra for lake view but not getting any views. Noisy local stayers. Bathroom quite old. Breakfast not quite appetizing.
Reviewed June 23, 2013

William from Australia
Solo traveler
Standard Twin Bed
Stayed 3 nights in May 2013
The hotel is close to beautiful West lake
Hotel has old-world charm
Reviewed May 22, 2013

Daniel from United States
Standard Twin Bed
Stayed 2 nights in June 2012
Dirty, Run Down, Horrible Front Desk Manager
Nice Location
This could be a great place to stay, except the front desk manager makes a point of being rude, unaccommodating, and unwelcoming.
Reviewed March 10, 2013

will from United States
Business King
Stayed 2 nights in July 2012
good location. dirty rooms
excellent location. good staff. very helpful
room was decent size but there was mold in the mini bar and shower. not very appealing.
Reviewed July 16, 2012

Daniel from United States
Standard Twin Bed
Stayed 1 night in June 2012
Avoid, Disappointing, Moldy and Old
Nice Location
This property is not worth any more than the deep discounted standard room rate on Agoda but the hotel is NOT up to western standards. The Front Desk Manager, who didn't speak English at all, refused to provide a room with the requested "large bed" because we booked the standard room through agoda. She just rudely punched on her calculator and told the check-in clerk that a single large bed would cost more because we booked through agoda. No apology or even a smile! The hotel has seen better days for sure. It is a bit moldy and people smoke cigarettes in the elevator even though it's posted NO Smoking. The location is nice and the breakfast edible but not western standards for an upscale hotel. Again, for dollars per night it's not bad considering the location.
Reviewed June 12, 2012

Marilyn from United States
Family with teens
Lake View Twin
Stayed 1 night in May 2012
Great location, beautiful view
This hotel is in a wonderful location and the room was just gorgeous.
I was worried about the room being dated since the hotel isn't new. That fear was totally unfounded.
Reviewed May 31, 2012

Wiebke from Germany
Standard Twin Bed
Stayed 2 nights in April 2012
Nice place, very traditional
Placed directly at the Westlake, very nice.
It's a very traditional hotel, not so modern. Famous chinese people used to stay here. Breakfast is mainly chinese,but you can get a toast and coffee. Just don't expect too much.
Reviewed April 22, 2012

Tim from France
Lake View Twin
Stayed 1 night in March 2012
Very good location but not well maintained
view and location
We only stayed 1 night but still our stay was pleasant. Never the less the bathroom and its equipments were rusty and mouldy. The room's furbishment was cheerless. Our room, facing the lake, was with nice view but quite noisy at day time but the breakfast was OK (toast, jam, coffee, cereals... and chinese food also). The staff at the reception speaks english. In brief, expensive for what it is and general feeling: so so!
Reviewed March 26, 2012


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